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Accelerate IDEA’s and optimise your strategy and processes

“The innovation & improvement tool”

Antwerp

Esther Schalkwijk BA November 2011

Drs Olof-Jan Smits MMO i12 social innovation

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To manage change, information is needed for decision making purposes.

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Decisions regarding new business opportunities, products, customers, suppliers, markets, and technical developments.

It all comes down to the availability of comprehensive and easily accessible information resources.

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Your customers, employees and other stakeholders are your most vital assets!

They have idea’s, experiences and suggestions.

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5 And their feedback is vital for improvement and innovation!

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That’s why we have created IDEA – the improvement and innovation tool!

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IDEA allows stakeholders of an organisation to

interact and

collaborate with each

other in a social media

dialogue as creators

(prosumers) of user-

generated content in a

virtual community. The

creations are used for

improvement and

innovation.

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IDEA consists of a multimedia communication platform

and a process management systeem.

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IDEA, experience or suggestion for improvement.

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Service

expectation

Service

expectation

Parking Parking Billing Billing Information Information

Quality of food Quality of food Medical aspects Medical aspects

Accommodation Accommodation Time management Time management Transportation Transportation Accessability Accessability

E.g.

customer, staff or other stakeholder

reports an IDEA, experience and/or improvement

suggestion

Safety Safety

Transportation Transportation

Environment Environment

Vacination Vacination

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IDEA’s can be submitted by internet.

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App

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WebApp

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And then the process goes as follows:

8. Adaptation in strategies, policies and/ or processes 9. Feedback to submitter

1. Receive IDEA

2. Confirm IDEA

3. Respond to IDEA

4. Label and analyse IDEA

5. Automatic link to responsible employee

6. Analyse possible improvement, risk, adaptation possibilities

7. Check applicability and possible implementation possibilities

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So what is the added value?

18 1. IDEA brings together all your stakeholders in one community

2. IDEA enables direct interactive communication through one platform.

20 3. IDEA creates involvement of stakeholders.

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4. IDEA provides you with a concrete tool for managing improvements.

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5. IDEA supplies all key indicators in a convenient dashboard. Indicators for analysis, benchmarking and

making the right decision….

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….to constantly improve your strategy, policies and processess.

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