presentación de iso26000 en mina doña inés de collahuasi

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    Collahuasi and ISO 26000: Towards

    excellence in sustainabilityRegina Massai C.

    Bernardita Fernandez B.October, 2011

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    Authors

    Regina Massai (Ingeder Consultores, Chile) Bernardita Fernndez (Compaa Minera Doa

    Ins de Collahuasi, Chile) Alberto Guajardo (Excelencia y Gestin, Chile) Hernn Blanco (Consultant, Chile)

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    General Objetive

    To examine Collahuasi

    s policies and practices in the light of ISO26000 and put forward recommendations for improving thecompany s performance in the field of Social Responsibility

    The aim of this work is to collaborate in improving practices,strengthening those already in place and raising the general levelof sustainability performance.

    Note: this process using ISO 26000 started in 2009prior to the Standard s final approval,FDIS (final draft international standard version)

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    Why ISO 26000? There has been a number of high-level declarations of principle related to

    SR and, there are many individual SR programmes and initiatives. Thechallenge is how to put the principles into practice and how to implementSR effectively and efficiently when even the understanding of what socialresponsibility means may vary from one programme to another

    ISO s expertise is in developing harmonized international agreements ISO standards are worldwide well recognized The membership of the ISO/WG SR was the largest and the most broadly

    based in terms of stakeholder representation of any single group formed todevelop an ISO standard.

    ISO 26000 will distil a globally relevant understanding of what socialresponsibility is and what organizations need to do to operate in a sociallyresponsible way.

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    WHAT IS ISO 26000? Is an ISO International Standard giving guidance on

    Social Responsibility (2010). It is intended for use by organizations of all types It will assist them in their efforts to operate in the

    socially responsible manner that society increasinglydemands to contribute to sustainable development.

    It is consistent with and complements relevantdeclarations and conventions by the UN and itsconstituents. ISO 26000 has established Memorandumof Understanding with ILO to ensure consistency withILO labour standards, with the United Nations GlobalCompact Office (UNGCO) and with OECD to enhancetheir cooperation on the development of ISO 26000.

    contains voluntary guidance, not requirements, andtherefore is not for use as a certification standard likeISO 9001:2008 and ISO 14001:2004.

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    Definition of Social Responsibility

    responsibility of an organization for the impacts of itsdecisions and activities on society and the environment,through transparent and ethical behaviour that

    contributes to sustainable development , including health and thewelfare of society;takes into account the expectations of stakeholders ;is in compliance with applicable law and consistent with internationalnorms of behaviour ; andis integrated throughout the organization and practised in itsrelationships

    Note: Relationships refer to an organization's activities within itssphere of influence

    Source: ISO 26000:2010

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    Integrating socialresponsibilitythroughout anorganization

    Clause 7

    Two fundamental

    practicesof socialresponsibility

    Clause 1Scope

    Guidance to all types of organizations, regardlessof their size or location

    Clause 2Terms anddefinitions

    Definition of key terms

    Clause 3Understandingsocial responsibility

    History and characteristics;relationship between socialresponsibility andsustainable development

    Clause 4Principles of social responsibility

    Accountability

    Transparency

    Ethical behaviour

    Respect for stakeholderinterests

    Respect for the rule of law

    Respect for internationalnorms of behaviour

    Respect for human rights

    Humanrights

    Labourpractices

    Theenvironment

    Fairoperatingpractices

    Consumerissues

    Communityinvolvement

    anddevelopment

    Socialresponsibilitycore subjects

    Organizational governance

    Related actions and expectation

    Clause 6

    Clause 5

    Recognizing socialresponsibility

    Stakeholder identificationand engagement

    The relationship of an organization scharacteristics to social responsibility

    Practices forintegrating social

    responsibilitythroughout

    an organization

    Communication onsocial responsibility

    Reviewing and improvingan organization s actions and practices

    related to social responsibility

    Voluntary initiativesfor social responsibility

    Understanding the social responsibilityof the organization

    Enhancing credibilityregarding social responsibility

    Bibliography : Authoritative sources andadditional guidance

    Annex : Examples of voluntary initiativesand tools for social responsibility

    M axi mi zi n

    g an

    or g ani z

    a t i on

    s c on

    t r i b u t i on t o

    S u s t ai n

    a b l e d e v e l o pm

    en t

    Schematic Overview of ISO 26000

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    Interdependence

    Holistic approach

    6.4.Labourpractices

    6.7.Consumerissues

    6.2 Organizational

    ORGANIZATION

    governance

    6.8.Communityinvolvement

    and development

    6.6.

    Fair operatingpractices

    6.5.The

    Environment

    6.3.Human rights

    ISO 26000 include:

    7 Principles and 39expectations

    7 SR Core Subjectswith 36 Issues toidentify the mainimpacts on societyand the environment

    288 Expectations orrelated actions

    SR Core Subjects

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    Key steps on an SR process within ISO26000 framework

    Recognising Social Responsibility : an organisation shouldunderstand and recognise how its decisions and activitiesimpact society and the environment and how stakeholders

    interests are affected by the organisation. Identifying and engaging with stakeholders Identifying an organisation s sphere of influence in the value

    chain: when assessing its sphere of influence and determiningits responsibilities, an organisation should exercise duediligence to avoid contributing to negative impacts through itsrelationships.

    Gap Analysis and Action Plan Integrating social responsibility throughout an organization

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    METHODOLOGY

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    RESULTS AND DISCUSSION

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    Overview of ISO 26000 SR principles andCollahuasi s related policies (examples )

    ISO 26000 principles of SR Summary of Collahuasi s policies related to ISO 26000 principles of SR

    Accountability Sustainable Development Policies (SDP): EnergyTransparency SDP: Community Relations and Corporate Affairs, Environment, Water Resources

    and Energy Efficiency/Climate ChangeEthical behaviour People Policies (PP): Ethics and conflicts of interest

    SDP: Community Relations and Corporate AffairsRespect for stakeholder interests PP: Human Resources, ethics and conflicts of interest

    SDP: Community relations and corporate affairs(Business Policies (BP): Contractual issues

    Respect for rule of law SDP: Workplace safety and health, environment, water resources and energyefficiency/climate changePP: Ethics and conflicts of interestBP: Quality and contractual issues

    Respect for international norms ofbehaviour

    No explicit policies. However, the measures taken as regards ILO Convention 169,taking into account the interests of indigenous peoples in the company s area ofinfluence, and its progress in practices related to the mitigation of climate change

    would be good examples of practice of this principle. Signing of the UN GlobalCompact and Transparency International organisation s Code of Conduct; adherenceto ICMM s principles, related to sustainability, and UN Human Rights Convention

    Respect for human rights PP: Human resourcesAs in the previous point, the company s measures in the framework of Convention169 point in the direction of this principle. Adherence to UN Human RightsConvention.

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    Collahuasi s policies on people and SD and theirrelation with ISO 26000 core subjects and issues

    (examples)Collahuasi s policies ISO 26000 core subjects and related

    issues of SRExamples of recommendations

    SDP: Environment Environment: prevention ofpollution; sustainable resource use;protection of the environment, biodiversity and restoration ofnatural habitats

    Deepen the precautionary approach

    principle, ensure monitoring that providestransparent information in case of communitycomplaints about water resources, strengthen second-generation monitoring (whichidentifies cause-effect relations).Establish targets/undertakings for reduction ofGHG emissions and involve suppliers andcontractors in measures.

    SDP: Water resourcesEnvironment: sustainable resourceuse

    SDP: Energy Environment: sustainable resourceuse; climate change mitigation andadaptation

    SDP: Community relationsand Corporate affairs

    CI&D: community involvement;social investmentFair practices: responsible politicalinvolvementGovernance: decision-makingprocess and structure

    Verify emphasis of community initiatives onvulnerable groups and indigenouscommunities; verify method for determiningrelevance, scope and effectiveness of socialinvestment programmes and their real impacton the communities; check current lines ofsocial investment against the expectations andneeds most felt by the community.

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    Collahuasi s policies on business and theirrelation with ISO 26000 core subjects and issues

    of social responsibility (examples)Collahuasi s policies ISO 26000 core subjects and related

    issues of SRExamples of recommendations

    QualityContractual issuesRisk administration

    Governance: decision-making processand structureConsumer issuesLabour practices: conditions of work

    and social protectionFair practices: promoting SR in valuechainCI&D: wealth and income creation

    Review conflict resolution mechanisms.Identify and train key employees in negotiationprocesses to face potential areas of disagreement between the parties (as facilitatorsand agents of change).Review risk administration policy and relatedprocesses under the due diligence approach soas to progressively integrate risks related todifferent SR subjects, in particular in humanrights and the environment.

    Evaluate the organisation

    s sphere of influence inorder to avoid contributing to the negativeimpacts of organisations with which it relatesand exercise a significant influence.

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    ISO 26000 as a way of pursuingsustainability at the company level

    For companies today, translating the concept of sustainable developmentinto their daily activities is an important challenge.

    However, what this preliminary gap analysis exercise with ISO 26000 hasshown in the case of Collahuasi is that ISO 26000 makes a significantcontribution as a conceptual framework that is broad and comprehensiveenough to highlight the issues to which a company needs to pay attentionon its road to sustainability.

    In other words, sustainable development should be embedded in the DNAof an organisation and of the people that operate its different areas.

    The first phase of this study focused on systematising the results of thepreliminary gap analysis comparing ISO 26000 with the company sperformance in areas related to the SR core subjects andrecommendations.

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    ISO 26000 as a tool for facilitating designand implementation of a managementsystem that safeguards sustainability

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    Collahuasi s integrated managementsystem and SR

    The company has an Sustainable Management and Risks System (SGSR)committee that has foreseen the opportunity to integrate ISO 26000 withthe certifiable ISO 14001, ISO 9001 and OHSAS 18001 standards alreadyused by the system.

    According to ISO 26000, credibility with regard to certain issues cansometimes be enhanced through participation in specific certificationschemes.

    To date, there is an initial proposal for the development of a fullyintegrated management system, studied from the perspective of managing stakeholder needs, with ISO 26000 as its inspiration but alsotaking into account the traditional systems (Abrahamsson et al., 2009)

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    For integrated SR management, it is imperative to improve internalcommunication and coordination between the different company divisionsrelated to SR core subjects, given their interdependence.

    The organisational governance core subject is, in fact, the thread that runsthrough and connects the integrated management system, bringingtogether the different inter-related SR core subjects.

    At the operational level, SR core subjects and divisions can, for example, beassociated according to:

    Labour practices (Human Resources Division), Environment (Environmental, Energy and Strategic Supplies Divisions), Community involvement & Development (Corporate Affairs and

    Community Relations Divisions) and Fair Operating Practices (Procurement and Contracts Division).

    SGSR

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    Comparison of the requirements of quality, environmental and safety &occupational health systems shows their compatibility and equivalences

    with ISO 26000.

    ISO 26000 also emphasises stakeholder identification and engagement as akey SR practice where this is understood as a process of two-way dialoguethat provides the organisation with feedback for identifying issues such as

    its significant risks and impacts. Standards associated with traditionalmanagement systems do not necessarily draw attention to this aspect.

    According to ISO 26000 Stakeholder engagement can be a basis for involvingstakeholders in the verification of an organization's claims concerning its

    performance. This should include community stakeholders but also suppliersand contractors.

    SGSR

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    ISO 26000 as support for designing and implementingrisk analysis processes incorporating key sustainability

    variablesThe most important opportunities that arise when a business activelyattempts to apply criteria for its greater sustainability include the reduction of risk through the involvement of its stakeholders. (Crear Valor, 2006).

    Risk management is an important process for an organisation

    s progresstowards sustainability. Industry has vast experience in due diligenceprocesses for environmental, safety and financial risks and this approach canalso be used in the case of SR.

    ISO 26000 recommends the due diligence approach in general for integratingSR into an organisation but gives it special importance in organisationalgovernance and, particularly, human rights. It also emphazises theimportance of involving stakeholders in these processes.

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    CONCLUSIONS

    This preliminary gap analysis indicates that ISO 26000 provides guidelines

    on SR which can help to structure and give consistency to an integratedcompany management system Sustainable Management and RisksSystem (SGSR)

    Part of the company s policies and practices are already aligned with ISO

    26000 but this exercise also identified significant improvementopportunities

    One important identified opportunity relates to the strengthening of itsmanagement system and its broadening into an integrated frameworkconsistent with SR. Systems that integrate SR are currently an importantsubject of debate.

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    Risk management at Collahuasi will also be strengthenedthrough the integration of SR into the company s strategy andregular practices using an ISO 26000-based approach,particularly as regards to key stakeholders such as thecommunity in the area around its operations.

    The process of implementing SR is dynamic and continuous.

    CONCLUSIONS

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    Gracias

    [email protected]

    [email protected]