EARNINGS CALL

First Quarter 2021

This presentation contains forward-looking statements,including statements regarding the intent, belief or currentexpectations of the company and its management. Investors arecautioned that any such forward-looking statements are not aguarantee of future performance and involve a number of risksand uncertainties including, but not limited to, the risks detailedin the company’s financial statements, and actual results coulddiffer materially from those indicated by such forward-lookingstatements.

OUR STRATEGIC PRIORITIES

01Differentiated

Value Proposition

02Scaling Up Logistics

And Fulfillment

03Financing and

Payments

04Data Analytics and Business Intelligence

05Technological

Platform Development

Building a digital ecosystem leveraged on our unmatched physical assets

3

4

HIGHLIGHTS OF THE PERIOD

5

STRONG GROWTH OF ONLINE BUSINESSES CONTINUES DURING THE FIRST QUARTER

194%

134%Department Stores (1P)

244%

Home Improvement (1P)

Supermarkets (1P)

Marketplaces (3P) 122%

GMV Growth 1Q21

YoY (%)

1%

25%

4%

Online Penetration

(%)

1Q20 1Q21

Total 142% 12%

4%

45%

9%

21%

2%

23%

4%

Online Penetration

(%)

LTM 1Q20 LTM 1Q21

12%

4%

53%

11%

26%

Total GMVUS$ 805 million in 1Q21

US$ 3.8bn LTM

Orders delivered6 million in 1Q213.0x versus 1Q20

Marketplace GMVUS$ 186 million in 1Q21

US$ 854 million LTM

41% App penetration in Chile Department Stores in

1Q21

6

WE CONTINUE TO MAKE PROGRESS TOWARDSA FULLY DIGITAL FALABELLA BANK

Growing our digital customer base

Accelerating digital product openings

Reducing physical footprint

Deepening interactions with customers through digital products

Active digital banking apps in the region

Fully digital credit cards issuancein the region during 1Q21

Launched the fully digital debit card in Chile

Bank branches in Chile vs December 2019

3.6mn

-24%

5.2x YoY

+145,000

On average, of the total card purchases made by our customers, 30% is on-us and 70% on-them , which highlights the attractiveness and value for our customers as their primary mean of payment

7

Loan book

US$ 6.3 bn

Digital credit cards openings

+145,000Active apps in the region

3.6 mn

TPV in 1Q21

US$ 585 mn

Active apps in the region

800,000

Program participants

11.4 mn

Redemption points

+65% YoY5.2x YoY

TPV LTM as of March 2021

US$ 2,810 mn

85% YoY

WE CONTINUE TO MAKE PROGRESS TOWARDSA FULLY DIGITAL FALABELLA BANK

8

OUR CHILEAN RETAILERS MAINTAIN SOLID PERFORMANCETotal Revenues from our retailers in Chile increased 36% YoY during the first quarter

Supermarkets

20%

Department Stores

42%

Home Improvement

38%

Total Revenue

Growth YoY (%)

30% 32% 10%

143% 182% 215%

SSS

Growth YoY (%)

GMV

Growth YoY (%)

51%Department Stores

11%Home Improvement

Online Penetration

1Q21

9

FIRST QUARTER CONSOLIDATED FINANCIAL RESULTS

10,7%YoY

17,5%YoY

10

RevenuesUS$ mn

Gross ProfitUS$ mn

CONSOLIDATED FINANCIALS RESULTS

1Q20 1Q21

$3.101

$3.435

$1.055

1Q20

$1.239

1Q21

36,1%Margin

66,5%YoY

713,8%YoY

11

EBITDAUS$ mn

Net ProfitUS$ mn

CONSOLIDATED FINANCIALS RESULTS

$293

1Q211Q20

$488

1Q20

$190

1Q21

$23

5,5%Margin

14,2%Margin

Net Financial Debt/Ebitda (times)w/o Banking Operations

Net Leverage (times)w/o Banking Operations

Debt By Creditor w/o Banking Operations

Debt By Maturity w/o Banking Operations

STRONG FINANCIAL POSITION

12

3,40

4,11

mar-21

mar-20

0,95

1,02mar-20

mar-21

$440$619

$1.108

$99

$475

$2.359

202420222021 2026+2023 2025

70%

30%

Bonds

Banks FacilitiesDebt Amortization Profile (US$ mn)

9%

91%Short Term

Long Term

Total debt (exc. Banks) reached US$ 5.036 mnwith 5.2 year duration

SUMMARY FINANCIALS(US$ mn)

13

1Q20 1Q21 Var (%)

Total sales

GMV Online 332 805 142%

GMV retail (1P) 249 620 149%

GMV marketplace (3P) 83 186 122%

Total sales of physical stores 2.478 2.962 20%

Total sales 2 .810 3.768 34%

TPV 341 585 71%

Financ ial Results

Non-Banking Revenue 2.616 3.073 17%

Financial Services Revenue 486 362 -26%

Total Revenue 3.102 3.435 11%

EBITDA 293 488 67%

Net (Loss) Income 23 190 714%

Balanc e Sheet

Cash (non-banking) 1.260 1.413 12%

Gross Loan Book 7.694 6.312 -18%

Total Net Debt (Exc. Banking) 4.639 3.623 -22%

14

FIRST QUARTER RESULTS BY SEGMENT

US$ mn

REVENUE 1Q21

N/A

32,3%

N/A

13,1%

N/A

18,3%

30,1%

41,8%

-21,5% 0,4% -0,4% 41,8% 21,4%

SSS

Var Local currency (%)

Annual var (%)

15

DEPARTMENT STORES

TotalPeruArgentina

$109

Colombia Chile

$46$168

$589

$912

US$ mn

REVENUE 1Q211

N/A

47,4%

35,3%

35,1%

N/A

30,8%

N/A

35,1%

31,9%

37,9%

-12,6% -1,1% 10,2% 20,0% 37,9% 27,9%

SSS

Var Local currency (%)

Annual var (%)

1Total Sales excludes Uruguay, Colombia and Mexico operations 16

HOME IMPROVEMENT

$28

Argentina Total

$67

Brasil Peru Colombia Chile

$250 $349

$1.009

$1.354

US$ mn

REVENUE 1Q21

10,0%

19,8%

10,2%

18,6%

19,8% -0,6% 8,0%

SSS

Var Local currency (%)

Annual var (%)

17

SUPERMARKETS

$657

Peru

$349

Chile

$308

US$ mn

LOAN BOOK 1Q21

-28,9% -26,4% 0,4% -15,1%Annual var (%) in local currency

18

FINANCIAL SERVICES

Peru

$1.090

Argentina Colombia Chile

$35

$4.535

$652

US$ mn

REVENUE 1Q21

-19,9%

46Shopping Centers(Mallplaza+Open)

2,3 MnM2 GLA

Annual var (%)

19

REAL ESTATE

$103

1Q211Q20

$83

E-mail:

inversionistas@falabella.cl

Website:

investors.falabella.com