pres dubai islamic bank
TRANSCRIPT
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Organizations Culture
and Climate ReportMaroof Abdul Karim
Mubeen
Waqas M. Younus
Naveed Ramzan
M.Sumair
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Executive SummaryExecutive Summary
The report is prepared on M/s. Dubai Islamic BankThe report is prepared on M/s. Dubai Islamic Bank(Pakistan). DIBPL is a Public Limited company. Its(Pakistan). DIBPL is a Public Limited company. Its
total worth is Rs. 5.1 billion which will graduallytotal worth is Rs. 5.1 billion which will gradually
increase to Rs. 6 billion. DIBPL is 100% owned byincrease to Rs. 6 billion. DIBPL is 100% owned by
Dubai Islamic Bank PJSC (Public Joint StockDubai Islamic Bank PJSC (Public Joint StockCompany) and its nominated shareholders. TheCompany) and its nominated shareholders. The
parent company is a listed company in Dubai.parent company is a listed company in Dubai.
The contents of this report indicate theThe contents of this report indicate the Organizational Organizational
Climate & CultureClimate & Culture that refers to a system of sharedthat refers to a system of shared
meaning held by members so as to distinguish themeaning held by members so as to distinguish the
organization from other organization.organization from other organization.
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The firm is providing number of trainingThe firm is providing number of training
programs and workshops to their employees inprograms and workshops to their employees in
order to enhance the abilities, knowledge andorder to enhance the abilities, knowledge andskills. There is a open door policy i.e.skills. There is a open door policy i.e.
managers doors are always open for managers doors are always open for
subordinates, lowest employees turnover,subordinates, lowest employees turnover,
effective communication throughout theeffective communication throughout theorganization and employees are more satisfiedorganization and employees are more satisfied
and loyal towards the organization.and loyal towards the organization.
Executive SummaryExecutive Summary
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SurveySurvey--MapMap
ObjectiveObjective
The purpose of the survey was to observe the prevailing Climate &The purpose of the survey was to observe the prevailing Climate &Culture in Dubai Islamic Bank (Pakistan).Culture in Dubai Islamic Bank (Pakistan).
R esearch DesignR esearch Design
The report determining Climate & Culture at Dubai Islamic BankThe report determining Climate & Culture at Dubai Islamic Bank(Pakistan) is a term assignment in our course of OB. It is a(Pakistan) is a term assignment in our course of OB. It is acomprehensive report highlighting the interpersonal relationshipcomprehensive report highlighting the interpersonal relationshipbetween management & employees and between employees &between management & employees and between employees &organization and the factors working environment, customer organization and the factors working environment, customer satisfaction, training & development and employee satisfaction.satisfaction, training & development and employee satisfaction.
S ample S izeS ample S ize
The sample size is 60 employees. Employees are selected fromThe sample size is 60 employees. Employees are selected fromthe different departments of Head Office so to represent the entirethe different departments of Head Office so to represent the entirepopulation as correct as possible.population as correct as possible.
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R esearch InstrumentsR esearch Instruments
A comprehensive questionnaire consisting of 25 questions was A comprehensive questionnaire consisting of 25 questions wascompiled. All consisted of Opencompiled. All consisted of Open--ended questions withended questions with f ivef ive
choices. Besides questionnaires, the following personal interviewchoices. Besides questionnaires, the following personal interviewwas also conducted:was also conducted:
Major. Hamid Ali Khan HamiMajor. Hamid Ali Khan Hami ± ± Country Head of Country Head of AdministrationAdministration
Mr. Ahmer AbdiMr. Ahmer Abdi -- Head Central Operations DepartmentHead Central Operations Department
Mr. Khurram M. Yousuf Mr. Khurram M. Yousuf -- Manager Accounts & FinanceManager Accounts & Finance Mr. Dilair Ahmed KhanMr. Dilair Ahmed Khan ± ± Head of Treasury OperationsHead of Treasury Operations Mr. Danish Sharif KhanMr. Danish Sharif Khan ± ± Regional Initiation HeadRegional Initiation Head ± ± SouthSouth
( Consumer Banking )( Consumer Banking )
LimitationsLimitations
Since the time is a key factor in today¶s world, therefore getting theSince the time is a key factor in today¶s world, therefore getting thequestionnaires filled and interviews by taking shorter time of DIBquestionnaires filled and interviews by taking shorter time of DIBpersonnel.personnel.
Generally employees are not willing to share any negative aspectGenerally employees are not willing to share any negative aspectof their organization in front of management so 100% accuracy of of their organization in front of management so 100% accuracy of data is not assured.data is not assured.
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R esearch FindingsR esearch Findings
We found DIB an organization well liked andWe found DIB an organization well liked andvalued by its employees. Career Growth,valued by its employees. Career Growth,
Learning, Family Atmosphere, and FreedomLearning, Family Atmosphere, and Freedomfor new ideas which reflected with a highfor new ideas which reflected with a highsatisfaction level among the employees insatisfaction level among the employees interms of Management issues while a moderateterms of Management issues while a moderate
result found in terms of rewards, incentives,result found in terms of rewards, incentives,promotions, appraisals, recognition and HRpromotions, appraisals, recognition and HR
policies .policies .
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INTRODUCTIONINTRODUCTION
COMPANY INFO
Mr Khaled Al KamdaManaging Director & Chief Executive
Directors
Mr Saad Zaman
Mr Abdul Monem Al Bastaki
Mr Fahad Bin Fahad Al Muhairy
Mr Mohammad Al AmeiriMr Azhar Dogar
Mr Junaid Ahmed
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C hief Executive Officer C hief Executive Officer
. Mr Mohammad Ahmed Mannan. Mr Mohammad Ahmed Mannan
C orporate S ecretary C orporate S ecretary Uzman Naveed Chaudhary (Internal)Uzman Naveed Chaudhary (Internal)
Mandviwalla (External)Mandviwalla (External)
Legal Advisor Legal Advisor
Nain Tara Rafi (Internal)Nain Tara Rafi (Internal)
Mandviwalla (External)Mandviwalla (External)
S enior Advisor S enior Advisor Uzman Naveed ChaudharyUzman Naveed Chaudhary
Mandviwalla (External)Mandviwalla (External)
Audit C ommittee Audit C ommittee
Irfan Johar Irfan Johar
R ating Agency R ating Agency Corporate Marketing Services (CMC)Corporate Marketing Services (CMC)
Auditors Auditors
Ford Rhodes Siddarth Haider Ford Rhodes Siddarth Haider
Chartered AccountantsChartered Accountants ± ± KarachiKarachi
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ThirtyThirty yearsyears ago,ago, DubaiDubai IslamicIslamic BankBank ('DIB')('DIB')createdcreated historyhistory byby becomingbecoming thethe world'sworld's firstfirstIslamicIslamic BankBank
DIBDIB isis oneone of of thethe fewfew PakistaniPakistani organizationsorganizationsstartedstarted itsits operationsoperations inin MarchMarch 20062006,, runrun totallytotally
byby professionalprofessional managementmanagement andand highlyhighlymotivatedmotivated fieldfield forceforce..
DIBDIB isis committedcommitted toto notnot onlyonly fullyfully complycomply withwiththethe principlesprinciples of of Shari¶aShari¶a inin allall itsits financialfinancialdealingsdealings
Over Over 2424 branchesbranches throughoutthroughout thethe countrycountry(Including(Including HeadHead Office)Office)..
Another Another pillar pillar of of DIBsDIBs strengthstrength isis itsits veryvery closecloseandand longlong--termterm (over (over 3030 years)years) relationshiprelationship withwith
itsits customerscustomers whowho ventureventure intointo thethe worldworld of of IslamicIslamic bankingbanking inin suchsuch aa befittingbefitting wayway
IntroductionIntroduction
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..
DIB received the Best Islamic Bank in the Middle East Award (2006)
by both Euromoney's Islamic Finance Weekly and Gulf Wealth
Forum.DIB has also been awarded the Bank of the year (UAE) at the 2006
Banker Awards.
IntroductionIntroduction
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Dubai Islamic Bank PakistanDubai Islamic Bank Pakistan
Limited ('DIBPL') will be theLimited ('DIBPL') will be the
leading provider of world classleading provider of world classbankingbanking ± ± the Islamic way bythe Islamic way by
being the first choice of our being the first choice of our
customers and our employees.customers and our employees.
Vision StatementsVision Statements
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InnovationInnovation
TalentTalent
technologytechnology..
Mission StatementMission Statement
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ValuesValues
TrustTrust
ListeningListening
InnovationInnovation
Social ResponsibilitySocial Responsibility
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Designation HierarchyDesignation Hierarchy
Chairman
Directors
CEO
SVP
VP
Asst.Vice
Manager
Officer
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Name of DepartmentName of Department
Name of Department Count Percentage
MISC 5 8.33%
Administration 7 11.67%
Phone Banking 3 5%
I T 6 10%
Accounts & Finance 5 8.33%
Treasury 3 5%
Country Operation Division 3 5%
Credit Initial Unit 4 6.67%Sales 7 11.67%
Collection 6 10%
Consumer Asset Operations 4 6.67%
Card Production 4 6.67%
Audit 3 5%
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Survey QuestionnaireSurvey Questionnaire
DIB is a career oriented organization.
Strongly agreeStrongly agree AgreeAgree NeutralNeutral DisagreeDisagree Strongly disagreeStrongly disagree
21.67%21.67% 61.67%61.67% 16.7%16.7% 0%0% 0%0%
27%
50%
20%3%
0%
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The organization adeptly responded to competitors and changing
business environment.
Strongly agreeStrongly agree AgreeAgree NeutralNeutral DisagreeDisagree Strongly disagreeStrongly disagree
18.33%18.33% 50%50% 31.67%31.67% 0%0% 0%0%
0%
18%32%
50%
0%
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This organization is customer oriented.
StronglyStronglyagreeagree
AgreeAgree NeutralNeutral DisagreeDisagree Strongly disagreeStrongly disagree
21.67%21.67% 53.33%53.33% 25%25% 0%0% 0%0%
0%
22%25%
53%
0%
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This organization gives respect to me and my thoughts.
StronglyStronglyagreeagree
AgreeAgree NeutralNeutral DisagreeDisagree Strongly disagreeStrongly disagree
4141--67%67% 41.67%41.67% 16.67%16.67% 0%0% 0%0%
0%0%
17%
41%
42%
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I feel free to offer comments, suggestions and enjoy freedom of
expression
StronglyStronglyagreeagree
AgreeAgree NeutralNeutral DisagreeDisagree Strongly disagreeStrongly disagree
23.33%23.33% 43.33%43.33% 30%30% 3.34%3.34% 0%0%
23%30%
44%
0%3%
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I get useful feed back on my performance that focuses on helping
instead of blaming.
StronglyStronglyagreeagree
AgreeAgree NeutralNeutral DisagreeDisagree Strongly disagreeStrongly disagree
26.67%26.67% 46.67%46.67% 23.33%23.33% 3.33%3.33% 0%0%
47%
23% 27%
3% 0%
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The DIB provides safe working environment.
StronglyStronglyagreeagree
AgreeAgree NeutralNeutral DisagreeDisagree Strongly disagreeStrongly disagree
33.33%33.33% 50%50% 15%15% 1.67%1.67% 0%0%
33%
15%
50%
2% 0%
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We have as much business as we want.
Strongly agreeStrongly agree AgreeAgree NuetralNuetral DisagreeDisagree Strongly disagreeStrongly disagree
15%15% 46.67%46.67% 35%35% 3.33%3.33% 0%0%
15
47
35
3 0
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Employees SatisfactionEmployees Satisfaction
Q.) How satisfied are you with the following motivationalQ.) How satisfied are you with the following motivational
factors of your organization?factors of your organization?
RewardsRewards
AppraisalsAppraisals
VeryVerySatisfactorySatisfactory
SatisfactorySatisfactory NeutralNeutralDisDis
SatisfactorySatisfactoryVery DisVery Dis
SatisfactorySatisfactory
VeryVerySatisfactorySatisfactory
SatisfactorySatisfactory NeutralNeutralDisDis
SatisfactorySatisfactoryVery DisVery Dis
SatisfactorySatisfactory
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Employees SatisfactionEmployees Satisfaction
PromotionPromotion
IncentivesIncentives
VeryVerySatisfactorySatisfactory
SatisfactorySatisfactory NeutralNeutralDisDis
SatisfactorySatisfactoryVery DisVery Dis
SatisfactorySatisfactory
VeryVerySatisfactorySatisfactory
SatisfactorySatisfactory NeutralNeutralDisDis
SatisfactorySatisfactoryVery DisVery Dis
SatisfactorySatisfactory
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Con clusion Con clusion
DIB is an organization that meets all the external andDIB is an organization that meets all the external andinternal environmental challenges. To satisfy externalinternal environmental challenges. To satisfy externalcustomer they are in believe to satisfy first internalcustomer they are in believe to satisfy first internalcustomer i.e. employees. If employees are happy itcustomer i.e. employees. If employees are happy itwould enable for the firm to achieve its goals.would enable for the firm to achieve its goals.
For the climate & culture, we conclude that DIB tries itsFor the climate & culture, we conclude that DIB tries itsbest by providing job security, friendly atmosphere,best by providing job security, friendly atmosphere,safe working conditions, training programs andsafe working conditions, training programs and
workshops in order to enhance the abilities, knowledgeworkshops in order to enhance the abilities, knowledgeand skills, open door policy i.e. managers doors areand skills, open door policy i.e. managers doors arealways open for subordinates, lowest employeesalways open for subordinates, lowest employeesturnover, effective communication among theturnover, effective communication among thedepartments, encouragement of new ideas, effectivedepartments, encouragement of new ideas, effectiveguidance on mistakesguidance on mistakes
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Re comm e nda tion sRe comm e nda tion s
M OTIVATIONAL FAC TO R:M OTIVATIONAL FAC TO R:
As it was explained in the last question As it was explained in the last question
that the employees at DIB want thethat the employees at DIB want thecompany to pay more attention on thecompany to pay more attention on themotivational factors especially onmotivational factors especially onrewards and incentives because it helpsrewards and incentives because it helps
the firm in achieving success in deliveringthe firm in achieving success in deliveringthe remarkable services to their the remarkable services to their customers.customers.
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Re comm e nda tion sRe comm e nda tion s
H R Policies:H R Policies:
DIB is an equal opportunity organization which treatsDIB is an equal opportunity organization which treatstheir employees equally, but during interview we awaretheir employees equally, but during interview we aware
of fact that management is trying to cut their costof fact that management is trying to cut their costbecause of the recession in the economy they havebecause of the recession in the economy they havedecided to fire some employees which are notdecided to fire some employees which are notperforming according to their requirement. Here the HRperforming according to their requirement. Here the HRdepartment should give serious attention to identify thedepartment should give serious attention to identify thewhy employees¶ perception is conflicting with the HRwhy employees¶ perception is conflicting with the HR
policies, they have to review their policies with the helppolicies, they have to review their policies with the helpof opinion of the senior management and try to changeof opinion of the senior management and try to changethe perception and to remove that grey area whichthe perception and to remove that grey area whichcauses such perceptions.causes such perceptions.
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Refere n ce sRefere n ce s
Admin Officer. Admin Officer.
Mr. Khalid PatelMr. Khalid Patel
Accounts M anager. Accounts M anager.
Mr. Khurram Muhammed Yousuf Mr. Khurram Muhammed Yousuf
C ountry Admin H ead.C ountry Admin H ead.
Mr. Hamid Ali Khan HamiMr. Hamid Ali Khan Hami
I.T M anager.I.T M anager.
Mr. Sohail AhmedMr. Sohail Ahmed
S ecretary ( H ead of Internal Audit) .S ecretary ( H ead of Internal Audit) .
Mr. Shafeeq AhmedMr. Shafeeq Ahmed