preparing for multiagency coordination is-701.a – february 2010 visual 3.1 unit 3: preparing for...
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Preparing for Multiagency CoordinationIS-701.A – February 2010
Visual 3.1
Unit 3:Preparing forMultiagencyCoordination
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Preparing for Multiagency CoordinationIS-701.A – February 2010
Visual 3.2
Unit Objectives
Describe: Resources needed to
support MAC System operations.
Coordination and policy issues.
Strategies for resolving coordination and policy issues.
Unit List
Course Overview
Understanding Multiagency Coordination
Preparing for Multiagency Preparing for Multiagency CoordinationCoordination
• Implementing Multiagency Coordination
• Tabletop Exercise
• Course Summary
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Preparing for Multiagency CoordinationIS-701.A – February 2010
Visual 3.3
MAC System Preparedness Factors
MAC System preparedness relies on:
People Communications and
Information Systems Public Information Nonpersonnel Resources
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Preparing for Multiagency CoordinationIS-701.A – February 2010
Visual 3.4
People
Consider: What needs to be done? How many people are needed
to do it? What skills and knowledge
do they need? How many people are
available? Where will you get the others? How long will it take?
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Preparing for Multiagency CoordinationIS-701.A – February 2010
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Staffing Strategies
Establish broad, support functions (e.g., ESFs).
Avoid using command terms in the support roles within the MAC System.
Make sure that the only Incident Commander titles are at the incident scene.
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Visual 3.6
Personnel Needs and Shortages
Personnel Needs: Identify their agencies Explain their assignments Manage their expectations Prepare and train them
Personnel Shortages: Identify sources for additions Determine length of time Develop a strategy for the
interim
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Visual 3.7
Communications/Information Systems
Identify critical linkages. Ensure interoperability with
the MAC System. Address flow within the
EOC/MAC Group, including: Message documentation
and routing procedures. Communicating major
events. Documenting actions.
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Preparing for Multiagency CoordinationIS-701.A – February 2010
Visual 3.8
Activity: Interoperable Communications
Instructions: Working with your team . . .
1.Read the scenario in your Student Manual.
2.List potential advantages and disadvantages of the system described.
3.Select a team spokesperson and be prepared to share your answers with the class in 10 minutes.
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Preparing for Multiagency CoordinationIS-701.A – February 2010
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Discussion Question
What will your organization do if your
primary communications system fails?
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Communications
Establish and test redundant communications systems.
Ensure that all staff: Can use systems. Know procedures for
switching to backup systems.
Protect sensitive information from dissemination and release.
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Information Systems
Key Requirements: Link to critical functions. Readily available. Interoperable and
redundant.
Key Determinations: Types of information Timeframes Best processing method
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Public Information
Public information is one of the most critical areas for multiagency coordination.
It deals with: Alerts and warnings. Incident cause, size, and
current situation. Actions and resources. Short-term and long-term
community recovery plans.
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Visual 3.13
Public Information Officer
The Public Information Officer handles: Media and public inquiries. Emergency public
information and warnings. Rumor monitoring and
response. Media monitoring. On-scene linking to the Joint
Information System and Joint Information Center.
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Visual 3.14
Joint Information System (JIS)
JIS responsibilities include: Developing, recommending,
and executing public information plans and strategies.
Advising the Multiagency Coordination System and Incident Command.
Controlling rumors and inaccurate information.
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Visual 3.15
Joint Information Center (JIC)
The JIC: Is a central location that
facilitates operation of the JIS.
Is where personnel perform critical communications functions.
May be established at various levels.
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Agency Executives& Spokesperson
On-scene PIO: • Represents and advises the Incident Command.
• Manages on-scene media and public inquiries.
JIC is a physical locationused to coordinate: • Critical emergency information
• Crisis communications.
• Public affairs functions.
EOC JIC
Joint Information SystemMultiagency Coordination Entities
On-ScenePIO
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Visual 3.17
Coordinating Messaging
A wide-area search is underway for a child who is missing. The search covers the areas shown on the map.
What agencies may be part of the JIS?
What agencies may be part of the JIS?
What messages would need to be
coordinated?
What messages would need to be
coordinated?
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Preparing for Multiagency CoordinationIS-701.A – February 2010
Visual 3.18
Public Information Preparedness
Who is the public? What does the public need to
know? Who will provide that
information? How will the information flow
be managed and coordinated?
How will the information be transmitted?
When? How often?
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Visual 3.19
Resource Management Systems
NIMS provides guidance for: Establishing systems for
tracking resources. Activating these systems
before and during an incident. Dispatching resources before
and during an incident. Deactivating or recalling
resources during or after an incident.
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Discussion Question
Scenario: A large office building has collapsed downtown, trapping and injuring dozens of people. Your agency has been tasked with coordinating relief efforts.
What are the key resource management
systems questions that must be asked?
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Resource Management Requirements
Effective resource management requires four basic activities: Identifying, allocating,
and tracking resources Developing agreements Credentialing Coordinating through
MAC Groups and Incident Command
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Identifying and Typing Resources
The National Integration Center typing protocol provides incident managers the following information: Resource category Kind of resource Type of resource
Resource typing must be a continuous process based on measurable standards.
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Visual 3.23
Developing Agreements
Agreements should be developed: Before an incident
occurs. Among all parties,
whether governmental or nongovernmental, that might provide or request resources during an incident.
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Discussion Questions
What types of agreements has your organization entered
into?
What future agreements should your organization
develop?
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Credentialing
The credentialing process involves an evaluation and documentation of an individual's: Current certification, license,
or degree, Training and experience, and Competence or proficiency.
Credentialing is separate from badging, which takes place at the incident site.
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Credentialing Process
Department/Agency Decides to Participate
Department/Agency Selects Members to Participate
Department/Agency Submits Individual’s Application to an Authorized Credentialing Agency
Qualified? Reapply when Qualified
Credentialing Organization Acts
Card/ID Issued, Periodically
Reissued
Record Created and
Database Updated
Department/AgencyNotified
Information Uploaded to Management Infrastructure
Periodic Review of Credentialing Organization by
Third-Party Reviewer
Yes
No
Department/Agency Decides To Participate
Department/Agency Selects Members To Participate
Department/Agency Submits Individual’s Application to an Authorized Credentialing Agency
Qualified? Reapply when Qualified
Credentialing Organization Acts
Card/ID Issued, Periodically
Reissued
Record Created and
Database Updated
Department/AgencyNotified
Information Uploaded to Management Infrastructure
Periodic Review of Credentialing Organization by
Third-Party Reviewer
Yes
No
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Advantages of Credentialing
Some advantages of credentialing are that it: Ensures qualification. Makes ordering personnel
resources easier. Assists incident personnel. Allows integration of outside
personnel. Reduces liability.
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Coordination
Coordination is essential to ensure accurate resource tracking and resource availability.
During a major incident, local EOC/MAC Groups should fill requests from the Incident Command only when they can be filled using resources from that jurisdiction.
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Visual 3.29
MAC System Policies and Procedures
Policies are high-level guidance.
Procedures describe implementation of policies.
Together, policies and procedures clarify: What key players do. How they will interact. How they will be held
accountable.
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Discussion Question
Why is the distinction between policies and procedures important for your organization?
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Issues Affecting Coordination
Common issues affecting multiagency coordination include: Conflicting policies Communication issues “Turf” issues
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Suggested Strategies
Conflicting Policies: Get senior-level endorsement Involve all decisionmakers
Communication Issues: Document decisions Communicate directly
“Turf” Issues: Keep copies of all policies at
the EOC Ensure senior decisionmaker
is always available
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Exercise and Evaluation Program
The Homeland Security Exercise and Evaluation Program (HSEEP): Offers a common exercise
policy. Provides program guidance. Fosters consistent
terminology. Provides useful tools to
improve preparedness.
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Testing, Training, and Exercises
Many coordination issues can be identified through: Testing Training Discussion-based
exercises Operations-based
exercises
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Comprehensive Exercise Program
A comprehensive exercise program: Incorporates all types of
exercises. Includes all important
players. Increases in complexity.
Benefits include: Fostered communication. Tested capabilities. Personnel kept current.
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Preparedness Self-Assessment
Instructions:
1. Turn to the self-assessment in your Student Manual.
2. Take a few moments to complete the checklists about your organization’s preparedness for multiagency coordination.
3. Use this information later to help strengthen your organization’s preparedness capabilities.