Prepared by : Ahmed Khalid Hassan Title : Global Product Manager (Pharma.2.World) Date : 29/9/2014

Freighters Arrive Directly in front of the warehouse

• Freighters park directly in-front of JED & RUH warehouses. • Ramp distance is 50-100 meters maximum.

Containers offloaded from freighters (1st to be offloaded) -1

Containers offloaded from freighters (1st offloaded) -2

Containers loaded on Transporters till Breakdown Area

Shipment’s papers and conditions are checked upon arrival

Breakdown Area

Saudia Cargo GHA handls Pharma shipments for all Air Cargo companies in KSA

- More than 1300 containers/year have been handled by Saudia airline’s GHA for all Pharmaceutical shipments imported to KSA.

- (COOLFLEX Team) 14 employees were assigned in each station (JED,RUH & DMM) o Totally dedicated for Pharma.2.World shipments. o Different departments covering each step for the product flow. o Covering the 3 Breakdown shifts of the warehouses. o Trained on regular base. o One Email for all. o One leader per team.

Special Place to store Active Containers

• Special tools & spaces for active containers to store.

Containers plugged in electric spots

• Electric container to check & plug-in when required.

TV4 Area in RUH

Dry Ice Replenishment & Battery Change Activation -1

Dry Ice Replenishment & Battery Change in action -2

Dry Ice Replenishment & Battery Change Activation -2

Dry Ice Replenishment & Battery Change in action -1

SOPs & Contingency plans Displayed Clearly at all sides of W/H

Temperature Control Monitoring Every 4-6 hours -1

1,491 cm9

79

cm

47

3 c

m

46

4 c

m

49

5 c

m

46

6

40

9 c

m

44

0 c

m

44

3 c

m

21

2 c

m

107

cm189

cm

374

cm

436

cm

10-18 CO

2000 cm

97

5 c

m

424

cm477

cm

527

cm 300

cm4

98

cm

47

6 c

m

50

0 c

m4

35

cm

40

0 c

m

45

0 c

m

2-8 CO

FREEZER

Temp. controlled storage areas 1

Temp. Controlled Storage Areas 2

Temp. Controlled Storage Areas 3

Saudia Cargo Shipment Release Office

Saudia Cargo Administrative Department & CRC

Documentation & checking shipments official rules compatibilities.

SFDA & Custom at Saudia Cargo Warehouse

• SFDA & Custom located at Saudia Cargo W/H. • To accelerate shipment checking & releasing.

Summary

• Arrival of the freighter directly in front of the warehouse • Distance between the ramp and the delivery area in warehouse is only 100 meters. • All stakeholders for shipments delivery and release are under the same roof

• Pharmaceutical Containers comes first when it comes to offloading the freighters. • Dry ice replenishment and battery change is served. • Contingency plans and SOPs are displayed at every place related to pharma shipments. • Temperatures and battery levels are checked every 4-6 hours. • Different temperature controlled storage rooms are available (2-8 and 15-25 Celsius). • A whole administrative team is working on shipment’s documentation & Checking. • SFDA & Custom located at Saudia Cargo W/H to accelerate shipment checking & releasing. • A dedicated Pharma team is present at JED,RUH&DMM stations monitoring & assuring procedures applying as international standards as well as GDPs. • A dedicated Product manager for Pharma.2World to develop the product services, with more than 13 years of experience in pharmaceutical industry as Area Manager for Pfizer.