prenax relax. subscription management made easy. paperless periodicals: perfection or purgatory the...
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IFEGPrenax May 2006 What do subscription agents do? The players Services to libraries and publishers Online services The future AgendaTRANSCRIPT
Paperless Periodicals:Perfection or Purgatory
The role of the agent
The role of the agent
IFEG Prenax May 2006
What do subscription agents do?The playersServices to libraries and publishersOnline servicesThe future
Agenda
The role of the agent
IFEG Prenax May 2006
What do subscription agents do?
Single point of contact:
AcquisitionBudgetingManaging (e.g. Claiming)ReportingInvoicingAccessNegotiation
The role of the agent
IFEG Prenax May 2006
Libr
aria
ns, i
n ter
n al c
lient
s, re
s ea r
cher
s
Academic Libraries
Public, health, government libraries
Corporate BIS Depts.
Consortia
Subscription agent
Online services
Printed instruction
Fax / Phone
Domestic Publishers
International Publishers
Govt.publishing
Learned societies
Book / newspaper suppliers
Aggregators
The role of the agent
IFEG Prenax May 2006
The players (alphabetically!)
International agents
EBSCO
Harrasowitz
Prenax
Swets
Country-specific agents
Basch, Wolpers, WT Cox (USA)
Kinokuniya, Maruzen, USACO (Japan)
DA Subscriptions (Australia)
The role of the agent
IFEG Prenax May 2006
Services to Libraries
Single point of contact
Up-to-date database
Current pricing and product information
Online purchasing and management
Publisher relationships
Invoicing
The role of the agent
IFEG Prenax May 2006
Services to Libraries … continued
Claiming
Internal promotion
Renewals
Advice on acquisition, access and management
Cost cutting
Management reporting
The role of the agent
IFEG Prenax May 2006
Services to Publishers
Centralised ordering
Consolidated claiming
Outsourced customer service
Management information and marketing
Invoicing, currency exchange and credit control
Renewals
Managed negotiations
The role of the agent
IFEG Prenax May 2006
Consortia
Buying power
Management resources
Licence negotiation and implementation
Legal frameworks
Control over service levels
Influence post-negotiation
The role of the agent
IFEG Prenax May 2006
Online services
Acquisition
Access
Implementation
Management
Expert advice
The role of the agent
IFEG Prenax May 2006
Acquisition
Need assessment
Standardised terms
Negotiation
Evaluation / trials
Instant access
The role of the agent
IFEG Prenax May 2006
Access
Agents’ Gateways / authentication
Stand-alone access portals
Link resolvers
Bespoke LMSs
E-procurement platform compatibility
The role of the agent
IFEG Prenax May 2006
Management
Subscriber information storage (IP addresses, access rights, etc.)
Claims for access problems
Renewal management
Change of circumstances (use, budget cuts (or increases!))
Usage statistics
Management information
The role of the agent
IFEG Prenax May 2006
Implementation
Questions to ask:
quality and experience of the team
service offering / partner or supplier?
agreement of project plan
deadlines (and penalties)
to trial or not to trial …
The role of the agent
IFEG Prenax May 2006
The future for agents
“Agents are so desperate to keep the middle ground, they’ll end up not knowing what business they’re in.”Major STM publisher
“Big deals will bypass agents”Senior librarian at major British university
“The margins will disappear to nothing”Anonymous subscription agent
Paperless Periodicals:Perfection or Purgatory
The role of the agent