Preferred Time

Delivery

for

DOSTDomestic

LPG Customers

Under the Guidance of

Ministry of Petroleum

and Natural Gas

13th July 10

Domestic LPG marketing- India

Mammoth task by PSU oil Companies

Second biggest market in the world.

More than 11.5 crore House-holds.

More than 57 % of Population

More than 28 lakh cylinders per day

All cylinders Home delivered.

Control Logistics from Leh to Andamans

Customer Orientation

Product is subsidised and the delivery is strictly on first come first served basis.

No preferential treatment meted out based on the status or pressure from customers.

Catering to all categories of customers including working couples.

Inconvenience to both distributors and customers when

door locked

New Initiative

Home Delivery of Cylinder as per day and time convenient to Customers

Concept

Many Customers are eager to get delivery at their preferred day and time

Home Delivery Charges are only Rs 8/- for a nearly 30KG heavy cylinder

MoP&NG formulated in Vision 2015 a scheme of preferred time delivery at a nominal Cost.

Will benefit working couple, single customers and other customers who wish to receive

cylinders at specific time.

Where Available ?

Launch today in Delhi and nearby cities of Gurgaon, Faridabad,

Sonepat, Noida, Ghaziabad

Bengaluru and

Pune

Kolkatta, Mumbai, Chennai, Hyderabad, and fringe cities to commence during the month.

Extension to all cities with 10 lakh population within 6 months

Remaining Cities within a Year

Modalities

No jumping of Queue even for preferred time customers.

If there is a backlog with distributors due to unavoidable circumstances,

After maturity of his booking, delivery on very

next opted preferred time by customer.

In case distributors not able to deliver due to reasons attributable to them

A rebate of Rs 20 from the RSP of the cylinder

No Preferred time Charges

Modalities

Once registered the option to remain for six months

Customer has option to de-register.

In case customers are not available at home during the delivery consecutively for two

times,

Status of preferred time customer will be

withdrawn.

Once registered no need to mention during refill booking.

Categories and Charges

Customer Can Opt for a time

on any week Day

Time Metro

Population>

10 lakhs (Rs)

Others

Before 8AM 50 40

8AM to 11 AM 25 20

11AM to 3PM 25 20

3PM to 6PM 25 20

6PM to 8PM 50 40

In case he misses delivery, he gets next week day at the same time

Preferred Day and Time Charges

Customer can opt for a specific

day - Monday to Friday and time

In case he misses the preferred day(Monday) delivery,

he gets next week same day(Monday) at the preferred time

Time Metro

Population>

10 lakhs (Rs)

Others

Before 8AM 50 40

8AM to 11 AM 25 20

11AM to 3PM 25 20

3PM to 6PM 25 20

6PM to 8PM 50 40

Preferred Day and Time

Charges

Customer can opt for Saturday or

Sunday anytime between 8AM -6PM

In case he misses the preferred

day(Saturday) delivery, he gets next week

same day(Saturday)

Time Metro Population>

10 lakhs (Rs)

Others

8AM to 6PM 25 20

Registration

Registration through

a) Direct Letter to Distributors

b) Web site

www.indane.co.in

Once registered can change after six months.

De-registration possible.

Registration through web - Indane

Grievance Redressal

Any issues related to the scheme, Customers can talk to Sales Officer

Customer Service Cell

Toll Free number 18002333555/155233

Write in our websites

Thanks