div class=ts-pagebutton class=gotoPage data-page=1Page 1button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=1 data-page=1 class=ts-thumb lazyload alt=Page 1: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails1jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=2Page 2button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=2 data-page=2 class=ts-thumb lazyload alt=Page 2: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails2jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=3Page 3button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=3 data-page=3 class=ts-thumb lazyload alt=Page 3: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails3jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=4Page 4button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=4 data-page=4 class=ts-thumb lazyload alt=Page 4: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails4jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=5Page 5button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=5 data-page=5 class=ts-thumb lazyload alt=Page 5: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails5jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=6Page 6button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=6 data-page=6 class=ts-thumb lazyload alt=Page 6: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails6jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=7Page 7button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=7 data-page=7 class=ts-thumb lazyload alt=Page 7: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails7jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=8Page 8button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=8 data-page=8 class=ts-thumb lazyload alt=Page 8: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails8jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=9Page 9button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=9 data-page=9 class=ts-thumb lazyload alt=Page 9: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails9jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=10Page 10button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=10 data-page=10 class=ts-thumb lazyload alt=Page 10: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails10jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=11Page 11button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=11 data-page=11 class=ts-thumb lazyload alt=Page 11: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails11jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=12Page 12button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=12 data-page=12 class=ts-thumb lazyload alt=Page 12: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails12jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=13Page 13button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=13 data-page=13 class=ts-thumb lazyload alt=Page 13: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails13jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=14Page 14button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=14 data-page=14 class=ts-thumb lazyload alt=Page 14: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails14jpg width=140 height=200 divdivdiv class=ts-pagebutton class=gotoPage data-page=15Page 15button div class=ts-imageimg data-url=predictable-journey-of-service-innovationhtmlpage=15 data-page=15 class=ts-thumb lazyload alt=Page 15: Predictable Journey of Service Innovation loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader034vdocumentsmxreader034viewer202204271655a53c0d1a28ab235e8b458ehtml5thumbnails15jpg width=140 height=200 divdiv class=annotationa href=http:wwwptccomsolutionsenterpriseservice-lifecycle-managementcontinuumebookutm_source=slideshareutm_medium=socialutm_campaign=SV_Service_Leaderutm_content=SV_Service_Leader-slideshare-social-Oxford_Economics_Proving_the_Service_Continuum_eBook-NA-608cl1=SV_Service_Leader-slideshare-social-Oxford_Economics_Proving_the_Service_Continuum_eBook-NA-608 rel=ugc nofollow target=_blankhttp:wwwptccomsolutionsenterpriseservice-lifecycle-managementcontinuumebookutm_source=slideshareutm_medium=socialutm_campaign=SV_Service_Leaderutm_content=SV_Service_Leader-slideshare-social-Oxford_Economics_Proving_the_Service_Continuum_eBook-NA-608cl1=SV_Service_Leader-slideshare-social-Oxford_Economics_Proving_the_Service_Continuum_eBook-NA-608adiv div class=annotationa href=http:wwwptccomsolutionsenterpriseservice-lifecycle-managementcontinuumebookutm_source=slideshareutm_medium=socialutm_campaign=SV_Service_Leaderutm_content=SV_Service_Leader-slideshare-social-Oxford_Economics_Proving_the_Service_Continuum_eBook-NA-608cl1=SV_Service_Leader-slideshare-social-Oxford_Economics_Proving_the_Service_Continuum_eBook-NA-608 rel=ugc nofollow target=_blankhttp:wwwptccomsolutionsenterpriseservice-lifecycle-managementcontinuumebookutm_source=slideshareutm_medium=socialutm_campaign=SV_Service_Leaderutm_content=SV_Service_Leader-slideshare-social-Oxford_Economics_Proving_the_Service_Continuum_eBook-NA-608cl1=SV_Service_Leader-slideshare-social-Oxford_Economics_Proving_the_Service_Continuum_eBook-NA-608adiv div class=annotationa href=http:wwwptccominternet-of-thingssmart-connected-products rel=ugc nofollow target=_blankhttp:wwwptccominternet-of-thingssmart-connected-productsadiv div class=annotationa href=http:wwwptccominternet-of-thingssmart-connected-products rel=ugc nofollow target=_blankhttp:wwwptccominternet-of-thingssmart-connected-productsadivdiv