pre-con ed: improving your response to events – performance first responders

World®’16

ImprovingYourResponsetoPerformanceEvents–PerformanceFirstRespondersDavidMyers– SeniorPrincipalProductManager,IntelligentMainframe– CATechnologiesMFX144E

MAINFRAMEANDWORKLOADAUTOMATION

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Abstract

ThissessionwillillustratewhatinformationyoucanbringtogetherquicklytohelpyoutriageandremediateperformanceproblemsfasterwithCASYSVIEW.Insteadofjumpingbetweenadozenpanels,seehowyoucangettheinformationyouneedfromasingleviewtoimproveMTTR.WhetheryouareamainframeperformancenoviceoraseasonedITopsexpertthissessionisforyou.

DavidMyers

CATechnologiesSr.PrincipalProductManager


Agenda

WHAT’SDRIVINGUPMTTR?

BRINGINGITALLTOGETHER

WHERESHOULDWEGONEXT?

1

2

3


What’sDrivingUpMTTR?


SystemsAren’tPerforming…Ifitweren’tforthosedangcustomers,everythingwouldbefine!


...SoWhereDoweStart?Whydoeseveryonealwaysblamethenetworkguyfirst??

PartnerSystems

ThatguyinSecaucus

Databases

Fred

DistributedStuff

Bill

Network

Debbie

Storage

John

Systems/Infrastructure

Sherman


ARealExample

§ WLAEngineercontactedsupportthattheycouldnotlogintoTSOonemorning§ LookingatSystem,operatorfoundthatJES2JNUMshadreached100%overnight§ LVL2/Operatorissuedconsolecommandtopurgeanyoutputolderthan5days§ JNUMSdroppedsoWLAAnalystcouldlogin§ LVL2loggedintobegininvestigation.

– FoundSMTPSTCtaskwasstartingandfailingevery1or2minsduetoadatasetallocationfailurebutdidnotabendjustissuedRC4

§ BeforeproblemcouldberesolvedJNUMfilledagainandoperationspurgedafewmoredaysofoutput

§ StorageAdminreviewedDASDandfoundallpubliclymountstoragewasfull. Shecleanedupolddatatoallowallocationstoproceed. Therearenoregularroutinestocleanupolddataonthesystemsoproblemislikelytohappenagaininthefuture

§ LVL2verifiedSMTPisnowrunningsuccessfully


Anyoneelsehaveafunone?


What’sitPossiblyCostingYou?

*SOURCE:EnterpriseManagementAssociation

$5000– $10,000perminute

30-40peopleformultiplehours

NowDevOpsispushingmorefrequentchanges!§ 80%ofunplannedoutagesareduetoill-plannedchangesmadebyadmins/opsstaff

ordevelopers*

§ 60%ofavailabilityandperformanceerrorsaretheresultofmisconfigurations*

HealthandHappiness


DetermineWheretoImproveByLookingatCurrentStateGatherlotsofdata,multiplepeople,figureoutwhat’swrong,whattodo,thendoit…

Systems/SubsystemsMonitoring

NetworkMonitoring

ApplicationMonitoring

StorageMonitoring

SecurityMonitoring

DatabaseMonitoring

RemediationActivity

Theslow,manual,andcrappypart

§ Talkwithpeople§ Investigate§ Poke/Prod§ Diagnose§ WarRoom


PotentialEfficiencyImprovementAreas

1. Takestimegatheringdatafromalotofdisconnectedtools

2. Toomanychefsinthekitchen

3. Hardtodigintohowwegottothispoint

4. Ittakesanexpert…


ItTakesTimeJumpingBetweenToolsandPanelsInefficient,errorprone,andcomplex

NetworkMonitor

HomeGrowntool

PerformanceMonitor

StorageMonitor

OpenSourceTool

VendorTool


OrWorse…AnyoneSeeinganIssue?Comeonman!

NetworkMonitor

HomeGrowntool

PerformanceMonitor

StorageMonitor

OpenSourceTool

VendorTool

MyBoard’sGreen!MyBoard’sGreen!MyBoard’sGreen!

NotMyIssue!MyBoard’sGreen!MyBoard’sGreen!MyBoard’sGreen!

NotMyIssue!


OpenSourceTool NetworkMonitor

OrEvenWorse…Whatchanged?Seriously….

MyBoard’sGreen!MyBoard’sGreen!Ididn’tchangeanything!! MyBoard’sGreen!MyBoard’sGreen!Ididn’tchange

anything!!!

Wellthatshouldn’t/couldn’thavecausedthis?

HomeGrowntool

VendorTool PerformanceMonitor

StorageMonitor


OpenSourceTool

Eventually…WhoKnowsHowtoFixThis?Truestory….

MyBoard’sGreen!MyBoard’sGreen!Where’sRick?He wouldknowwhattodo!

RickretiredinJune.He’sinCabo

NetworkMonitor

HomeGrowntool

VendorTool PerformanceMonitor

StorageMonitor


BringingItAllTogether


KeyFeatures

TeamCollaborationHubàMainframeTeamCenter(MTC)Modern,consolidatedviewofinformationandactivityacrossyourmainframe

§ ModernizedUIforManagementtools

§ Composable InformationRadiator

§ Out-of-the-boxWidgets§ PersonalDashboards§ Out-of-theboxDashboardTemplates

§ ConfigurableMetricsandAlarms

§ AuthorizedManagementCAVantage® CASYSVIEW® CANetMaster®


1.FliptheRelationship:Don’tGotoData,BringDatatoYouAsingleboarddisplayingtherightsetofkeyinformationfromacrossyourMainframe

NetworkMonitor

HomeGrowntool

PerformanceMonitor

StorageMonitor

OpenSourceTool

VendorTool

Cross-Mainframe

View


2.MultipleSourcesofData:SingleSourceofLinkedTruthEnableeveryonetolookatthesamesetofdatatolimitdiscrepanciesanddisagreement

NetworkMonitor

HomeGrowntool

PerformanceMonitor

StorageMonitor

OpenSourceTool

VendorTool

Cross-Mainframe

View

Wellcrap…


MainframeTeamCenter– ManagementConsolidatedviewofinformationandactivityacrossyourMainframe

KeyFeatures

§ Composable InformationRadiator

§ Out-of-the-boxWidgets§ PersonalDashboards§ Out-of-theboxDashboardTemplates

§ ConfigurableMetricsandAlarms

§ AuthorizedManagementActions

CAVantage CASYSVIEW


3.NotJustReal-timeTruth,ButPastTrendsANDChangesCorrelateeventsandmetricstoquicklygettopotentialrootcauses

NetworkMonitor

HomeGrowntool

PerformanceMonitor

StorageMonitor

OpenSourceTool

VendorToolMetric andChangeHistory

Thissaysyouchangedaportconfig 10minsbeforetheproblemhit

Wellthatshouldn’t/couldn’thavecausedthis?

Oh…mybad


KeyFeatures

MainframeTeamCenter- OperationalIntelligence(OI)Detectabnormalpatternsofoperation,soyoucantakeactionbeforethefirestarts

§ DataStreamingAPIs§ HistoricalDataWarehouse§ HistoricalAnalysistools§ DynamicBaseliningandThresholdManagement

§ AnomalyDetection§ AlarmManagementandNotifications

§ Low-touchInstall§ Offloadeligible(zIFL)

CASYSVIEW


4.LowertheSkillsBarrierfortheSimpleStuffNobudgetforhiringnewexperts,providesimplerwaysworkingfornon-experts

NetworkMonitor

HomeGrowntool

PerformanceMonitor

StorageMonitor

OpenSourceTool

VendorTool

I’mjoiningRickforaCorona.SEEYA

SUCKERS!

Iknow enoughaboutthepacketcontentto

figurethisout


KeyFeatures

MainframeTeamCenter– NetworkManagement(NM)Moderntoolinterfaces,lowertheskillbarriertoanalyzinganddiagnosingissues

§ SummaryDashboard§ KPIwidgets§ Graphical(Point-and-shoot)Diagnostictools

§ NetworkResourceMonitoring

§ NetworkAlerts§ Low-touchInstall

CANetMaster


DEMO


WhereShouldWeGoNext?







5. ????


ModernAutomation UI!

ModernDatabase

ManagementUI!

PatternDetection!

TopologyDiscovery!

L1CommandCenter!

PredictiveAutomation!

SystemOptimizationGuidance!

Someofourideas…


Questions?


RecommendedSessions

SESSION# TITLE DATE/TIMEMFX145E OperationalIntelligence– MonitoringthePasttoBetter

UnderstandToday 11/15/2016at2:45pm

MFT158S IntelligentMainframeManagement&theDriveTowardsNo-TouchAutomation

11/16/2016at12:45pm

MFT167T MainframeTeamCenter– EventManagementandAutomationSneakPeek 11/16/2016at3:45pm

MFX161S IntelligentMainframeManagement:TheEvolutionofExpertSystems 11/16/2016at4:30pm

MFX163S ModernSystemIntelligence:MakingtheDatadotheWork 11/17/2016at1:45pm

MFT159P Panel:WorkingSmarterNotHarderwithEmbeddedMainframeIntelligence 11/17/2016at4:30pm


MustSeeDemos

IntelligentMainframe:

AdvancedAnalytics

CADesignVisionforIntelligentMainframeOptimizingMainframeOperations


End-To-EndPerformance


Automation


SmartBarIntelligentMainframeandAdvancedAnalytics

TalktoAnalyticsExpertsatMainframeSmartBar


Stayconnectedatcommunities.ca.com

Thankyou.

pre-con ed: improving your response to events – performance first responders

Technology