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To secure challenging positions in a progressive, growth-oriented organization and to apply the things learnt effectively and grow with the organization.

More than 4 years of experience into the corporate exposure and on various platforms dealing with customers into E-commerce platform.

Currently working on E-retail platform at Lumina Datamatics Ltd as Group Leader. Two and Half years of experience on Product Lifecycle Management (PLM) environment at

Eclerx Services Ltd as Senior Analyst. Ten months of experience on technical assistance to customers at Intelenet (Serco) Pvt.Ltd

as Customer Service Associative.

Lumina Datamatics Ltd (4th April,2016- Till Now) Designation : Group Leader

Project:

Category Cleanup:

Project revolves around research, identification and proper standardization of various attributes and technical specifications of products like cameras, mobiles, laptops etc.

Roles & Responsibilities:

Working for potential client on e-retail platform with technical specifications and research on various products to identify its core importance and value.

Managing a team of 10-15 members in allocation of data, reporting, team coordination and work management.

Performing quality check of data before delivery to client. Uploading the data on the tool once approved. Continuous interaction with client through mails for frequent performance regarding the

data provided and also to meet the deadlines assured. Various training sessions undertaken for process requirement.

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PRASHANT NAIRMob: 9594220147 Email: pnair27@gmail.comDate of birth: 27TH MAY, 1991 Address: R.no.9, Vasudev Apt, KrishnaPassport Details: Expiry: 6th August, 2023 Complex, Chinchpada,

Kalyan, Thane, Maharashtra-421306

PROFESSIONAL DETAILS

SUMMARY

Eclerx Services Ltd (30th Sept,2013- 17th March,2016) Designation : Senior Analyst(Promoted Oct,2015)

Project:

1. Custom Factory Integration(CFI):

Custom factory integration (CFI) mainly includes total Price and product configuration monitoring for clients, pre-sales arrangement activity for our clients, Product handling (Inception to launch, maintenance and EOL).Links between Client Engagement Managers, Pricing, Factory, Marketing, Vendor, Sales Representatives, Research Team, etc.

Roles & Responsibilities:

Working for a potential client on PLM environment using agile tool functionality in the e-commerce vertical.

Preparing Product Configurations including Servers, Portables and Desktop & Notebooks as per Client requirement received through mails on an agile tool designed by Oracle.

Working on Live projects, product management life cycle which starts from the initial stages of analyzing the requirement, Planning, Creation, Testing, Live Site updates and Deletion on being Obsolete.

Thorough data analysis on daily basis to achieve the desired output. Report preparation for client on daily, weekly and quarterly reviews. Maintaining transaction, cycle time, ad-hoc, deck reports using excel, power point on regular

basis under project management. Regular client interactions regarding process updates and queries. Preparing Standard Operating Procedures (SOP) for process. Training sessions for new joiners. SME support on floor to other team members to achieve 100% quality. Communicating with IT teams to fix any bugs and ensure process is not hampered.

2. DnD Audit Support (OCT 2013 – Dec 2013):

This project mainly focused on the ‘Drivers and Download’ posted by Client on its official website. We worked on improving the quality of 2000 SWBs (EUC+ ESG+ i-Drive) that were web promoted with inadequate/insufficient information for the end-user customer to relate.We worked on the cleansing and enrichment of the existing data which was visible to customer. This included the below five fields:

1. Title External2. Description External3. Fixes and Enhancement4. Important Information5. Install Instructions

In addition to improving Data quality, we also web promoted 70% of the total SWBs on the client’s website using the agile tool. (Processing WPCO- Web Promotion Change order to promote the SWBs on web)

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Recognition:

Spot reward thrice for the excellence in work delivered. Appreciated numerous times by the client for the timely execution of work delivered.

Intelenet(Serco) Pvt.Ltd (20th May,2012-10th April,2013) Designation: Customer Service Associative

Roles & Responsibilities:

Troubleshooting technical issues of customer regarding networking and internet issues through calls.

Logging complaints for higher attentions required. Creating reports on weekly basis for analyzing part by Team Leader.

Post Graduate Diploma in Management (PGDM) in E-Business, Welingkar Institute of Management, 2015.

Graduation in Bsc Computer Science, Mumbai University, 2012. HSC (Science), Maharashtra Board, 2009. SSC, Maharashtra Board, 2007

Additional Qualification:

Diploma in Software Testing, Seed Info Tech.Ltd, 2015.

Proficient in handling product life cycle with help of Oracle Agile PLM Suite MS Office ( Word, Excel and Power Point) Basics of Networking Database: SQL

Area of Interest:

Research and Development Analysis E-commerce

Skills:

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QUALIFICATION DETAILS

SKILL SETS

Good Analytical Ability Excellent at Continual Learning Good Team Player Effective Communication Project Management Team Management

Hobbies:

Playing Cricket, Table Tennis, Carom, Badminton and Surfing Internet.

Strength:

Adaptability Giving 100% at work Always ready to take opportunities

Declaration:

I hereby declare that all the details provided above are true and correct.

Place: Mumbai (Prashant Nair)

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