prakash selvachandran cv 201604 - latest

of 13

Prakash Selvachandran

Experience Summary:

Have 16+ years of IT experience with expertise in managing medium to large scale projects involving

diverse technologies.

Have good Insurance and Banking domain knowledge covering global customers such as HBOS, LBG,

CSC, IFS, RBS, DLG, Sydney Trains, etc., from countries such as UK, USA, Germany and Australia

Have wide range of experience in Application Transition, Support, Development and Testing

Total IT experience 16 Years Project Management 11 Years Senior Management 5 Years

Banking Domain 11 Years Insurance Domain 4 Years Travel Domain 1 Year

Major Projects 4 Years Small Projects 4 Years Support 3 Years

Software Development Model Exposure Waterfall, Iterative & Agile

Contract / SOW Model Time & Material, Fixed Bid & Managed Service

Project Life Cycle Experience Application Development (AD), Application Enhancement

(AE), Application Support & Maintenance (ASM), Testing

Banking Domain Experience Mortgages, Retail IT & Corporate Banking

Insurance Domain Experience Life Insurance & Motor Insurance

Customer Base UK, Germany, Italy, Austria, USA & Australia

Key Strengths

Excellent project management and stakeholder management skills Good in customer perception and expectation management Good in Program Management with a track record of 100% successful and timely delivery

with desired level of quality Capable of handling medium to large scale diversified teams and can achieve desired KPPs

Good analytical, reasoning and thought leadership skills Excellent in managing team dynamics, mentoring, motivation and retention Has wide range of experience in Development using waterfall, Iterative and Agile models

Good in application transition using ASSeT methodology and can achieve steady state seamlessly

Good in application support & maintenance and can achieve efficiency and delivery excellence

using ALT ASM framework

Key Achievements

Transitioned around 150 applications to offshore and reached steady state seamlessly for

HBOS, LBG, IFS and DLG clients Rolled out 200,000 GBP worth of corrective, preventive, perfective, predictive and adaptive

maintenance initiatives in a year as a team

Optimized the team size through automation of manual efforts, reduction of non-value added efforts and standardization of processes and achieved 10% of savings year on year

Generated and implemented value ideas worth 300,000 GBP in a year as a team Ensured a smooth and successful working relationship with customer by developing good

rapport and proactive measures in understanding and managing customer’s expectation and

turned Red status IFS account into Green in 1 year Implemented CMMi level 5 by building process composition, predictive model, sub process

monitoring for Data Warehousing project

of 13

Skill sets:

Programming Languages COBOL, JCL, CICS

Databases DB2, VSAM, IMS, Oracle

Project Management Microsoft MPP, PMsmart, MS Visio

Version Control PVCS, Endevor, Alchemist

Utilities File-AID, Expeditor, Abend-AID, REXX, Remedy, HP Service

Manager, QualityCentre

OS Z series, Windows 2000/2003/2008/XP/NT, UNIX

Domain Banking, Insurance, Travel

Education:

QUALIFICATION : B.E M.B.A

Trainings & Certifications:

1. Program Manager Job based certificate on Program Management for

Senior Managers @ HCL

2. Situational Leadership Certificate issued by KenBlanchard and HCL for Senior Managers

3. Career Development

Manager (CDM)

Job based certificate on Mentoring and Coaching for

Senior Managers @ HCL

4. Transition Manager Certificate on Transition Management and Methodology issued by HCL for Senior Managers

5. ALT ASM and Lean AE Framework

Certificate on Efficient Application Development and Maintenance issued by HCL for Senior Managers

Key Projects Delivered:

1) CORPORATE Delivery AMS – Transition of 50 insurance applications for DLG using Asset

methodology and attained service steady state / maturity with 100% SLA compliance

2) SOLVENCY II – Implementation of regulatory compliance for Insurance 3) SEPA – Roll out of Single European Payment Area for Insurance company, IFS

4) UNISEX – Removal of sex discrimination in insurance products for IFS 5) Missing functionalities – Introduction of new transactions such as Premium Holiday, Premium

Waiver, Premium Reinstatement, etc., for IFS

6) CMS – Roll out of Collateral Management System for LBG, Corporate Banking 7) IAM – Impaired Asset Management System for LBG, Corporate Banking 8) Pillar 3 – Basel II Banking regulatory compliance for LBG

9) Faster Payment System – Regulatory need of the bank to process payments quicker and cheaper for LBG

10) White Labeling – Branding of new business process such as Sainsbury, British Gas, The Mortgage Business and Bank of Scotland for Retail IT, HBOS

11) CHAMP – Complaints handling and monitoring program for Retail IT, HBOS

12) MSP – Mortgage Sales Process for Mortgage registration, analysis, evaluation and completion process for HBOS

of 13

Professional Experience

1. Role : Program Manager - Sydney Trains Account

Client Sydney Trains, Australia

Duration Oct 2015 till Date

Role Program Manager

Model Fixed Price & T&M Waterfall development model

Industry Domain Transport & Logistics Vertical

Technology Oracle PL/SQL, DotNet, Java, Datastage, Cognos, Tibco, SQL

Server, Ariba

Team Size 30 to 50

Project Description:

Sydney Trains, an Australian Government driven company provides train services since 1855 using

2000 electric and 560 diesel cars with 3000 timetabled trips per day throughout the Sydney CBD and metropolitan areas servicing 1 million customer journeys per week. It underwent a major

restructure formally launched on 1 July 2013 signalling a new commitment to customers. Sydney Trains replaced CityRail as the provider of metropolitan train services for Sydney and NSW

TrainLink replaced CountryLink for intercity, regional and long journey services around NSW, Brisbane, Canberra and Melbourne. We support Application Maintenance, Minor Enhancements, Major Enhancements and Augmented services for Sydney Trains

Responsibilities:

Overall Program Management of Major Enhancements ranging from 75 person days to 250 person days and Major Projects above 250 days

Responsible for all AD and AT services and deliverables for Sydney Trains

First point of contact for Sydney Trains at offshore for any new projects, Issues / concerns, project status update

Maintaining a predominantly GREEN service status as defined in the Project scorecard

Proactive management of the relationship with Sydney Trains at CIO levels

Support and input to the realisation of HCL’s commercial objectives

Achievement:

Better customer connect

Good CSAT rating

Roll out of process driven model

Focused quantitative metrics based delivery management

Flexible use of resource across related technologies

Strategic delivery proposals

of 13

2. Role : Offshore Delivery Manager for Corporate Delivery Tower (DLG)

Client Direct Line Group, UK

Duration Nov 2013 till Sep 2015

Role Offshore Service Delivery Manager

Model Fixed Resource for Waterfall development and

Maintenance projects

Industry Domain Insurance

Technology SAS, Mainframe, AS400, Oracle Forms, Oracle PL/SQL, Oracle Financials, Lotus Notes, DotNet, VC++, SQL Server

Team Size 60


Direct Line Group, DLG, is a leading motor insurance company in UK. It is also popularly known for its road side recovery management. It is a conglomerate of 7 insurance brands such as NIG,

Churchill, Direct Line, Privilege, Green Flag, Sainsbury brand partner. Apart from Motor insurance, DLG also handles Travel insurance, Pet Insurance and Home Insurance

Responsibilities:

Overall delivery responsibility for Development and Application Maintenance of Corporate Delivery Tower applications

Responsible for all AD, AM and AT services and deliverables for Corporate Delivery Tower of

DLG

First point of contact for DLG at offshore for any new projects, Issues / concerns, project status update

Maintaining a predominantly GREEN service status as defined in the Project scorecard

Proactive management of the relationship with DLG at CIO levels


Responsible for transitioning 50 applications from DLG to HCL and managing the same from offshore

Capture value adds, best practices and lessons learnt for all DLG projects Achievement:

Better customer connect

Good CSAT rating

Reduction in knowledge gap


Flexible use of resource across related technologies


Roll out of value adds for incident reduction, performance improvement, Predictive, Perfective

and Adaptive Maintenance

of 13

3. Role : Onshore Delivery Manager for International Financial Services (IFS)

Client IFS, Insurance arm of Lloyds Banking Group, UK

Duration Oct 2011 – Oct 2013

Role Onshore Delivery Manager

Model Fixed Resource for Waterfall development and

Maintenance projects

Industry Domain Insurance

Technology Perl, DotNet, Unix, VB script, AS400, QTP, Quality Centre, M/text Proprietary Language

Team Size 110


International Financial Services (IFS), part of Insurance division of Lloyds Banking Group (LBG), includes 2 insurance providers viz., Heidelberger Leben (HLE) and Clerical Medical (CMI) which

offers a range of savings, pensions and protection products to customers in Germany, Austria and Italy

• LF3 and LF4 (Life Factory) from HLE and CLASS (Life 400) from CMI are the key contract

administration applications for insurance policy initiation, servicing and termination and for

transactions such as top ups, increase of premium, Funds switch, Premium indexation, premium holiday, Policy holder change, Personal details change, etc.,

• Tarifrechner, Bipro and Diagramma are the front end illustration applications feeding data to

LF3, LF4 and CLASS • M/Text and Titan are the document production systems for HLE and CMI respectively

Responsibilities:

Overall delivery responsibility for all on-shore aspects of the HCL Managed Services arrangement

Responsible for all AD, AM and AT services and deliverables for HLE and CMI applications of IFS

Maintaining a predominantly GREEN service status as defined within the Platform Alliance Level scorecard

Proactive management of the relationship with LBG / IFS at all levels


Discussing with IFS on pipeline projects and plan for the resources required

Capture success stories, value adds, best practices and lessons learnt for all IFS projects

Attend escalated issues and resolve them

Conduct monthly Delivery Manager meeting with the client

Initiate customer satisfaction report for all projects

Direct management of the team with responsibility for each aspect of the IFS service: o AD & AM Onsite Manager

o AT Onsite Coordinator o CMI Onsite Coordinator

Ensuring each member of staff has clear objectives and KPIs in place and that there is sufficient cover across both sites and all functions at all times

Ensuring all statutory and contractual reporting and training is carried out in a timely manner

as required by LBG / IFS

of 13

On-going development of the relationship at key LBG stakeholder levels: o IFS HLE ADM Function Head

o IFS CMI ADM Function Head o IFS PMO Function Head

Achievement:

Improved customer relationship

Better Balanced Score card rating

Reduction in knowledge gap


HLE - CMI alignment

Flexible use of resource


Roll out of value adds such as Test automation, PDF splitter, Upgrade of database, Document upload, Reissue of failed letters, etc.,

4. Role : Offshore Senior Manager for LBG-Wholesale-BI Pool

Client Lloyds Banking Group, UK

Duration Jul 2009 – Sep 2011

Role Offshore Senior Manager

Model T&M, Fixed Price for Waterfall and Agile development

projects

Industry Domain Wholesale Banking

Technology Datastage, Unix, Oracle 10g, Query Analyser, SQL Server

Team Size 40


LBG Wholesale BIR Development project is about handling regular time driven feeds from different Wholesale (Corporate) source systems to Business Intelligence Repository (BIR) warehouse for the

purpose of

Producing end user reports for

o Regulatory reporting and o Decision making

Maintaining single customer view

Providing extracts to o Downstream applications and

o External systems

Responsibilities:

Proposals, Work Order / SOW creation and Quotes

Interacting with the client / business to understand the requirements and resolve issues

Produce status reports periodically

Conduct regular meeting for strategic / complex projects

Raise resource requirements and deploy right people in right projects

of 13

Capturing value adds, best practices and lessons learnt for all Wholesale BI projects

Manage MI data warehousing projects


Identify and mitigate risks

Implement CMMI level 5 processes

Monitor and control metrics for quantitatively managing projects

Predict the outcome statistically and implement the control measures

Plan and track project costs

Track team’s skill matrix and address the gap in team’s skills

Conduct periodic audits and implement corrective and preventive actions

Achievement:

Knowledge gap reduced and offshore centric delivery focus introduced

Implemented CMMI level 5 quality processes

More than 10 value add ideas generated and implemented

More than 5 specific case studies generated

5. Role : Onsite Delivery Manager for HBOS-CIT division

Client HBOS plc, UK

Duration Feb 2008 – Jun 2009

Role Delivery Manager

Model T&M, Fixed Price for Waterfall and Agile development projects

Industry Domain Corporate Banking

Technology Microsoft Dynamics, DotNet, Datastage, Quality Centre, Mainframe, Easytrieve, DB2, Java

Team Size 80

Project Description: Corporate IT (CIT), popularly called Wholesale division post merger with Lloyds Banking has wide range

of application areas such as BASEL II area, Channels, Business Banking, Core Banking and Finance, MI and Reporting, High value & Internet, Asset & solution for Hire purchase, Equipment finance, etc.,

Variety of services offered right from Business Analysis till post implementation, warranty support and maintenance support involving Project Managers, Solution Architects, Business analysts, Data analysts,

developers, testers and supporters. Responsibilities:

Proposals, Work Order creation and Quotes


Produce status reports periodically

Conduct regular meeting for strategic / complex projects with LBG Platform leads

Raise resource requirements and deploy right people in right projects

Capture value adds, best practices and lessons learnt for all CIT projects


of 13

Conduct monthly Delivery Manager meeting with the client

Initiate customer satisfaction report for all projects

Capture key initiatives, actions, value adds and success stories every month Achievement:

Dedicated focus on Data warehousing

Best practices sharing across different platforms within Corporate IT

Seamless replacement of 3rd party vendor and excellent quality delivery for CRM application

Excellent takeover of Nexus application in agile model from the client

End to end delivery capability of IAM application

6. Project Title : Faster Payment System (FPS)

Client HBOS plc, UK

Duration Mar 2007 – Jan 2008

Role Project Manager

Team Size 43

Model Onsite-Offshore

Programming Languages COBOL, JCL

Data Base DB2, VSAM

OS/Environment OS/390

Online system CICS

Tools used Alchemist, Xpediter, File-Aid

Industry Domain Corporate Banking


In 2005 the Office of Fair Trading (OFT) Payment Systems Task Force (PSTF), in response to the

Cruickshank report and in consultation with APACS, announced that the UK Banking Industry would develop a new payment system. The objective was to provide UK consumers with a same-day service

(faster than BACS) at a significantly reduced cost compared with the present UK CHAPS system. HBOS agreed to join ten other UK banks to provide this service to at least 90% of the UK banking population by November 2007.

We are responsible for incorporating FPS outbound requirements for Single immediate payments (SIP) and few minor changes for Standing Orders (SO) and Future Dated Payments (FD) for Business Internet

Banking (BIB), Visual Banker (VB) and Relationship Manager (RM) systems. SIP request will be processed by FPS system via front end Java platform, host mainframe system, payment hub and central

infrastructure (CI) through to beneficiary bank. The whole request and response process will be in few seconds in FPS system.

Responsibilities

Proposals, Work Order creation and Estimation

Project planning, tracking and monitoring


Provide status reports periodically

of 13

Ensure quality of deliverables

Ensure successful shakedown testing and smooth deployment and testing of code in

development, link test and system test environments for all streams

Ensure review and delivery of design documents, development and testing for FPS

Ensure adherence to PMsmart and PQI

Handling client visits, demos, presentations and walk through of quality processes, statistics and metrics

Test environment set up and pipe cleaning

Hand shake testing between front end and host systems, Link testing

System testing support

Achievement:

Successful good quality delivery

Excellent technical solution implementation for COBOL conversion

Seamless interaction and interface with front end system

Other Projects Summary:

Projects handled from Jan, 2000 to Feb, 2007

LBG / HBOS, UK o Customer Name & Address (CNA)(Lead Designer) – Apr, 2006 to Feb, 2007 o CBS Migration (Lead Designer & Coordinator) – Nov, 2005 to Mar, 2006

o Project Ginger (Lead Designer & Coordinator) – Apr, 2005 to Oct, 2005 o Mortgage Service improvements (MSI) (Support Lead) – May, 2004 to Mar, 2005

o The Mortgage Business (TMB) (Project Lead) – Nov, 2003 to Apr, 2004 o Fee Payment Replacement (FPR) (Lead Designer) – Jun, 2003 to Oct, 2003 o Further Advance Sales Process (FSP) (Sr. Developer) – Jul, 2002 to May, 2003

o Complaints Handling & Monitoring Platform (Developer)– Sep, 2001 to Jan, 2002 o Mortgage Sales Program (MSP) (Developer) – Jan, 2000 to Aug, 2001

CSC, USA o Vantage (Support Engineer) – Feb, 2002 to Jun, 2002

Please browse below for more details on other Projects:

7. Customer Name and Address (CNA) Apr. 06 – Feb. 07 The objective of this project is to enable customers to inform the change to their personal

circumstances once, through the channel of their choice, and have that information reflected accurately through all of their Halifax / BoS branded product holdings. Particularly customer's name &

address have to be reflected across all of his product holdings correctly to avoid repetitive change instructions from the customer and to avoid complaints and financial loss due to this. Following areas are to be fine-tuned in order to achieve this project objective.

1) New report generation through WBIMB for producing manual/automated instructions to other systems on customer name and address changes and decommissioning / fine tuning the old customer

information system (CIS) reports. 2) Modifications to CIS batch input interfaces to handle customer name & address changes effectively.

of 13

3) Modifications to CIS batch output interfaces with respect to customer name & address changes. 4) New report for updates to customer information system (CIS) through CIS 3270 online system.

5) New report for updates to customer information system (CIS) through Batch bulk load requests. As a Lead Designer and Project Coordinator I was responsible for

Proposal & Estimation

Work Order creation

High level Designing

Business / client interaction

Offshore query clarification

Periodical status reports

Allocating tasks to the offshore project team and monitoring the progress

Ensuring quality deliverables

8. CBS Migration Nov 05 – Mar 06

Migration of a specific set of Retail customers (high-value Banking and Savings customers with special banking needs) onto Corporate Banking System (CBS) from NCA requires CBS to CIS interface to support ongoing servicing and new business sales.

CBS Migration project is to reformat the customer / account data changes from CBS to that required for CIS and to develop the means of updating CBS with the data received from CIS and vice versa.

As a Lead Designer and Project Coordinator I was responsible for

Proposal, Estimation & Work Order preparation

Designing, developing and testing COBOL programs

Business / Client interaction


Allocating tasks to other onsite project team and monitoring

Ensuring quality deliverables

9. Project Ginger Apr 05 – Oct 05 Customer information System (CIS) collects all customer related information from various sources viz.

Mortgages, Loans, GI, Credit cards, etc., and store them in a common place. Sainsbury (subsidiary of HBOS) introduced new insurance policies under HBOS. British Gas, another subsidiary of HBOS, was planning to sell HBOS General Insurance products. To cater for all these requirements, a brand was

attached with all GI & CIS enquiries to identify them uniquely. This process of branding the current business process is called white labeling. Project Ginger was mainly to address white labeling

development and testing As a Lead Designer and Project Coordinator I was responsible for

Proposal, Estimation & Work Order preparation


Business / Client interaction


of 13

Allocating tasks to other onsite project team and monitoring

Ensure quality deliverables

10. Mortgage Service Improvements (MSI) May 04 – Mar 05

As various projects viz., Mortgage Sales Process (MSP), Further Advance Sales Process (FSP), Product

Transfer (PT), Flexible mortgage, etc., have been added to the same architecture with MSP as the base, system was found to be increasingly unstable and also throws defects & performance issues regularly. In order to curtail the defect overflow, Project MSI was started. Defects, alternatively called NDF (Non

Discretionary Fixes) have been classified into several categories based on its severity, dependability, complexity, etc., These NDFs were grouped and offshored as a fixed priced project.

As a Project Support Lead I was responsible for

Proposal & Estimation


Interacting with the client to understand the NDFs (Defect logs) and requirements

Interacting with business team for Issue clarifications


Allocating tasks to the offshore project team

11. The Mortgage Business - Further Advance Sales Process (TMBFSP) Nov 03 – Apr 04 The TMBFSP project was carried out due to the merger of HBOS with the Mortgage Business (TMB).

This project has enabled FSP applications to be processed using the existing platform and branded as either BOS or Halifax or TMB. The brand was determined by the allocating branch code and product name. This TMBFSP project has also catered for new schemes / products for TMB brands, product

transfer changes, retrieval of additional borrowers’ data, etc., As flexible mortgages and TMBFSP project ran parallelly, retrofit of Flexible mortgages work was also carried out as a part of this project.

As a Project Leader, I was responsible for

Developing and testing COBOL programs

Interacting with the client to understand the issues and requirements

Provide metrics and status reports periodically

Allocating and tracking tasks within the project team


12. Fee Payment Replacement (FPR) Jun 03 – Oct 03

The overall aim of this project was to replace the existing intermediary fee payment system (FPS) for Halifax, TMB (The Mortgage Business) and BOS (Bank Of Scotland) brands with a more robust and

flexible platform in order to maintain business as usual requirements and provide capacity for future business volume increases. In addition, the move away from Access 2000 to standard DB2 architecture allows future enhancements to be more easily accommodated.

As a Lead Designer, I was responsible for

of 13

Business Requirement Definition (BRD)& Technical Design Overview (TDO) Analysis

Review of Functional specification

Work effort estimation

Knowledge transfer to team members

Project environment set up and pipe cleaning

Interacting with the client to understand the issues and requirements



13. Further advance Sales Process (FSP) Jul 02 – May 03

A Further Advance is a secured loan given to existing mortgage customers as an add-on to their existing mortgage loan, the period of which may be less than or equal to the main mortgage term. The purpose of the Further Sales Process (FSP) Project was to re-engineer the existing Further Advance sales process

of HBOS to create a new sales process that improves customer service and reduces costs. The Further advance Sales Process system is a web enabled user friendly system developed with a view to simplify

and automate further advance loan registration, analysis, evaluation and completion processes. As an onsite coordinator / Designer / Senior Developer, I was responsible for

Technical design preparation


Review of Functional specification

Work effort estimation for TD, Coding & Testing and Change requests

Knowledge transfer to the team members

Test environment set up and pipe cleaning

Complex program coding and testing

Hand shake testing between front end and backend systems

Interacting with the client to understand / clarify the issues and requirements


System Integration Testing (SIT) support

User Acceptance Testing (UAT) support

14. Computer Science Corporation – Vantage (CSC) Feb 02 – Jun 02

The CSC’s ‘Vantage – One’ system supports the administration of various Life insurance and annuity products. Vantage is an application which had been tailored according to the application needs of the

customers. Basically it had been developed in COBOL , CICS, DB2 and VSAM. Vantage had both online and Batch applications. Attended training on Vantage system and learnt various aspects such as vantage-One Architecture, the

database models, database accessing methods, system Tables, process flow transactions and business aspects.

As a Support Engineer, I was responsible for:

Analysis of SPR

of 13

COBOL / CICS Development of Enhancements / Adhoc requests

Implementation SPR analysis

Testing of COBOL, CICS, VSAM programs

Peer review of other team member’s deliverables

15. Complaints Handling And Monitoring Platform (CHAMP) Sep 01 – Jan 02

CHAMP is a Web enabled complaint handling software developed for HBOS Plc. The project CHAMP was developed with a view to create a web enabled integrated system capable of

performing most of the functions involved in Complaints handling process viz., Complaint Maintenance, Action Maintenance, Plaintiff maintenance and 3rdParty & Advisor maintenance. Complaint Maintenance module deals with creating complaints and maintaining investigation details &

ombudsman details. Action maintenance module deals with maintenance of all actions taken for a given complaint. The user interface was browser based but much of the business and navigational logic

was handled by IBM S/390 based CICS/COBOL-DB2 programs. As a designer & developer, I was responsible for

Technical Design preparation

Configuration of Component Engine (CE) in order to accept CHAMP requests

Coding & Unit testing of Complaint maintenance and Action maintenance modules

Interacting with the client to understand / clarify the issues and requirements

Integration testing

Product test support

16. Mortgage Sales Process (MSP) Jan 00 – Aug 01

The Mortgage Sales Process (MSP) system is a web enabled user friendly system developed with a view to simplify and automate mortgage registration, analysis, evaluation and completion processes. The

purpose of MSP is to reengineer the existing New Mortgage Sales and Underwriting System (NMSUS) of HBOS to create a new sales process that improves customer service and reduces costs. MSP also

maintain its own customer database and interfaces with many applications for credit checking, sales underwriting, insurance product sales, printing, customer data keeping, property valuation, etc., The user interface was browser based but much of the business and navigational logic was handled by

IBM OS/390 based CICS/COBOL programs. The message exchange between different platform layers was implemented using XML. MSP architecture comprises of major components namely Component

Engine (CE), TE18 along with other interface components. CE is used as heart of MSP, wherein which converts XML message coming from client to COBOL format using components, called translators.

As a designer & developer, I was responsible for

Development of Experian, Capstone, Valuation interfaces, Employment details AP, Product data

load, MI Batch

Peer reviews

Unit and integration testing

Interacting with the client to understand / clarify the issues and requirements Product testing support