Practices to Develop Effective Stakeholder Relationships

(An ACRP Synthesis Study)

May 19, 2015

Delta Airport Consultants, Inc.

Rusty Chapman, P.E., C.M. rchapman@deltaairport.com

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ACRPAirport Cooperative Research Program

Practices to Develop Effective Stakeholder Relationships

….in printing

1. What is a stakeholder?

2. Literature review

3. Survey/interviews

4. Case studies

5. Take-aways

Stakeholder :

any group or individual who can affect or is affected by the achievement of an organization’s objectives

Some Stakeholders

•Elected officials/policymakers•Airport users•Airport tenants•Community at large•Neighbors•Economic organizations

Literature Review

Surveys and Interviews

Effective practices to help…….

What we learned

• Foundation of trust

• Issue-driven

• Conform to models

• “It’s in my DNA”

• Users and Tenants #1

• Various techniques

•Governance requirements

Effective Stakeholder Engagement Techniques

• Communications

• Direct Engagement

• Festive

A Checklist for Building Effective Stakeholder Relationships

• Assess

• Strategize

• Implement

• Evaluate

Thanks