What is Effective Practice Management

18 January 2013

Who is Med e Mass Subsidiary of Bytes Healthcare Solutions

Leading Practice Management company

Sister company is the MediSwitch

9500 doctors Footprint 4 regions and 48 dealers

Product Development Manager and 2 development teams

National support call center

Western Cape – in house support center for personal touch.

As a Healthcare Provider you have many roles!

Charity

CommunityRepresentative

FinancialWhizz

HumanBeing

Investor

Director Decision MakerBusinessperson

Employer/Employee

Counselor

IT user

Administrator

Medical Practitioner

Marketing/Salesperson

Practice Management

Needs to be Effective & Proactive

What does Effective Practice Management Mean??

Long term strategy for growth, retention , profitability and patient

satisfaction

Proactive, rather than reactive management of your practice

Implemented protocols that reduce the need for intuition in running your practice

Organization of reliable data that is easy to access and allows you to make informed decisions for the growth of your practice

Risk management - data security key element

Financial controls allowing good governance.

What does Effective Practice Management Offer You??

Turn-around time for payment from medical aids is reduced

Turn-around time for problem resolution smaller

Documented events for auditing purpose

Verification and Control of patient information

Saves you Time

Saved time goes into improving your Practice Management

Key Deliveries Of A Practice Management System

Improved practice efficiency

Improved practice productivity

Improved patient financial information

Improved correspondence, marketing, and practice analysis capabilities

Mitigate the risks of cash flow

Key Deliveries Of A Practice Management System

User Friendly Efficiency Integrity Security/Tracking Reporting Innovation Communication

Process Flow

Copy of Id Copy of Medical Aid Proof of address (FICA) General details Benefit checks

ID Validation MSV (Switch) (Id no, Medical aid no, Dependant no, etc.) Appointment diary

Process Flow

Examination of patient Diagnosis Treatment plan

Appointment Diary ICD10 list BHF coding Billing / Receipting (where applicable) Clinical Notes

Process Flow

Physical Billing Receipting Statements Electronic claiming

BHF coding / updated medical Tariffs ICD10 listing Macros Medical Aids (Medprax) Dot matrix / Laser statements EDI Management Reporting Audit trails, Cash flow, T/Over analysis, User security

The need for control within the system

Need to keep track within the systemAppointment diary per individual, room, equipment, departmentFinancial reports, age analysis Demographic reportsManaging claims through EDI

Revenue Management

EDIEDI CASHCASH

Single source of receiptsof payments

Easy reconciliationSignificant fraud-mitigating

assurance

Single source of receiptsof payments

Easy reconciliationSignificant fraud-mitigating

assurance

Cheque, Credit Card

EFT

Cheque, Credit Card

EFT

Credit Control

Effective management of outstanding debt

Protocols and procedures

Financial Reports- Control

Med-e-Mass has a fully comprehensive set ofFinancial reports that balance perfectly atmonth end to give the user a fully balancedset of financial records these include:

»The Age Analysis»Turnover Analysis»Audit Trails»VAT Report»Transaction Search Reports

In closing

We offer our customers a complete solutionCovering

PMA softwareMedical aid claimsCredit card facilitiesHardware requirementsPeace of mind

Questions ??

THANK YOU