Practice Insight LLC Lockbox Service

Presented By: Practice Insight

Welcome to Lockbox Services!

AGENDA

• Overview of process flow• Timeline for Implementation• Implementation Process• Questions

Overview of Process Flow

ROLES AND RESPONSIBLITIES

• BancTec is our lockbox partner. They contract directly with the provider’s bank and in turn receive the mail coming in from the provider.

• They will then scan that information into an electronic format, and send to Practice Insight. Also, they will deposit funds in to the provider’s account.

Overview of Process Flow

ROLES AND RESPONSIBLITIES

• Practice Insight then will deliver the 835 as you would normally get them, and mark the claims in EDI.

• We will also have the ability for you to create a task to see all original scanned EOB images, and any other non-check data sent to us.

EOB Image

ANSI 835

Non-edi Image

Implementation Timeline

1. BancTec needs to establish an ICL with the Provider’s Bank. This requires 2 forms to be filled out by the provider:1. ICL Setup Bank Request2. WholeSale Setup Form

Implementation Timeline

2. The Provider will need to change mailing address with the available payers to mail payment information to BancTec.

This step will vary in time/requirements from payer to payer.

While the payer information is being setup, the provider will want to manually mail samples of paper mail received daily, to BancTec in order to test.

Implementation Timeline

3. From completion of setup, BancTec requires a week long lead time. After that, we can begin going through the normal process flow. The largest delay will likely be seen in how long it takes the payers to process the bank/address requests.

Implementation Timeline

4. During the payer setup time, Practice Insight will complete the setup for the scanned images tasks, and non check data images.

5. The go-live date from the time of registration, through testing and implementation is 3 weeks from the receipt of registration paperwork.

Implementation

While the registration is processing, the provider will send a test package of mail to the lockbox PO BOX.

During that time, Practice Insight will set up 7 RESPONSE tasks to help identify the type of files sent back.

Implementation

Task 1: EOB ImageThis task is designed to pull all of the original EOB images sent to Practice Insight from the imaging company. In order to set this task up, the selection for the task must be set as follows:

Implementation

Task 1: EOB Image Sample

Implementation

Task 2: Exception Reports- No 835 CreatedThis task is designed to pull all of the reports that list checks that could not be processed due to an exception of missing information. In order to set this task up, the selection for the task must be set as follows:

Implementation

Task 2: Exception Reports- Sample

Implementation

Task 3: Exception Images- No 835 CreatedException Image tasks are designed to pull all of the original images that were listed as exceptions, meaning that an 835 could not be generated based on the information found in the image. In order to set this task up, the selection for the task must be set as follows:

Implementation

Task 3: Exception Images- Sample

Implementation

Task 4: Non-Financial Images-CorrespondenceThis task is designed to pull all of the original images that have been categorized as “non-financial” images by the lockbox vendor. In order to set this task up, the selection for the task must be set as follows:

Implementation

Task 4: Non-Financial Images- Sample

Implementation

Task 5: Incomplete lockbox Reports- 835 Created

This task is designed to pull in all of the reports that list the 835s that were generated from the imaging company that may contain incomplete information. In order to set this task up, the selection for the task must be set as follows:

Implementation

Task 5: Incomplete lockbox Reports- Sample

Implementation

Task 6: Deposit ReportsThis task is designed to pull all of the deposit reports that have been processed from the lockbox vendor. In order to set this task up, the selection for the task must be set as follows:

Implementation

Task 6: Deposit Reports- Sample

Implementation

Task 7: LockBox ERAsThis task is designed to pull in all of the 835s generated by the imaging vendor. In order to set this task up, the selection for the task must be set as follows:

Implementation

Task 7: LockBox ERAs- Sample

Questions?

QUESTIONS?