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Organizational Communication Analysis Part III –
Training and Development Plan
D. Lynn Gould
COM/480
August 25, 2014
Claudia Newton
BADERMAN ISLAND RESORT
©Microsoft ClipArt
Communication & Crisis Management Training Course
COMMUNICATION SKILLS• Telephones
o Switch board/Landline o Company Cell Phones o Citizen Band Radio
• Computer knowledgeo Power upo MSWord
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COMMUNICATION SKILLS
• Internet/Intranet emailso Outlook Expresso Attached Files
• Activitieso Roll Playo Computer Lessons & Exercises
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CULTURE, COMMUNICATIONS & OBSTACLES
• Where are you from?• How can I help you?• Do you speak English?• Please let me help you.• I will take you to the main floor.• Thank you for being patient while I call for help.
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OPPORTUNITIES FOR IMPROVEMENTNeeds And Tasks Analysis
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• Employee’s view of management• Implementing a live weather station
broadcast on one television in each facility
• Back-up generators in every building• A helicopter pad on top of the new
Convention Center• Early evacuations when tropical storms
are headed up the east coast
RESEARCH METHODS FOR TRAINING NEEDS
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• Other companies’ training programs• Internet searches for industry training programs• Local libraries and media
TRAINING IN CRISIS*The need*Return on investment (ROI)
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INTERNAL TRAINING FACILITATOR
Internal: In-house employee• Pros: Knows company and procedures• Employee relations in good standing• Cons: Not open to new ideas• Management can be intimidating
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EXTERNAL TRAINING FACILITATOR
• External: Outside training professional• Pros: Presents new ideas• Cons: May not be knowledgeable in
product, procedures, or services
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TRAINING EFFECTIVENESS ASSESSMENT
• Testing Skills with Devices Used for Communications• Roll Playing Demonstrations• Follow-up examinations
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SHORT-TERM OUTCOME OF TRAINING PROGRAM
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LONG-TERM OUTCOMEROI
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VALUE OF TRAINING PROGRAMS
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Employee:• Confidence• Knowledgeable• Self-worth
Employer:• Confidence• Saves money• Gives back
CONCLUSIONGOOD PLAN = GOOD INVESTMENT
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References
Slide 2 thru 13Microsoft Office13. (2013). Clip Art. Retrieved from: Office.com.Slide 2IslandSlide 3CommunicationSlide 4Communication SkillsSlide 5CultureSlide 6ImprovementSlide 7Search, search methods, research
Slide 8TrainingSlide 9Slide 10InstructorSlide 11Walkie-talkie, Communicating, TestingSlide 12Now
References Cont’d
Slide 13ROISlide 14MoneySlide 15Investmentraining
References Cont’d
SLIDE 3Beebe, S. A. (2009). Communicating In Small Groups (9th Ed.). Boston: Pearson Education, Inc.
West, R. &. (2004). Introducing Communication Theory: Analysis And Application (2nd Ed.). New York: Mcgraw-Hill.
SLIDE 6Richmond, V. R. (2009). Organizational Communication For Survival: Making Work, Work (4th Ed.). Boston: Allyn & Bacon.
Slide 9 &10Hinz, L. (n.d.). What type of facilitator will help the most? Retrieved from http://www.extension.umn.edu/community/civic-engagement/tip-sheets/type-facilitator/
SLIDE 13BATES, S. (2007). GETTING ROI ON YOUR INVESTMENT IN COMMUNICATION TRAINING. AGENCY SALES, 37(3), 37-39. RETRIEVED FROM HTTP://SEARCH.PROQUEST.COM/DOCVIEW/211015283?ACCOUNTID=35812
References Cont’d