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© Ciena Confidential and Proprietary
Building and Maintaining Optical Networks
Jeff Marshall
Director of Services - North America
© Ciena Confidential and Proprietary 2
Ciena Overview
Access Transport & Switching
Packet Interworking
Network & Service Management
Ethernet over any medium; any service over Ethernet
Software-programmable hardware with the reliability of SONET/SDH at Ethernet price points
Services
Getting the most of your IP/MPLS investment
Consistent, granular metrics and unified control for all services
Product-lifecycle services and professional services tailored to your specific goals
First commercialized DWDM technology
First intelligent optical switch
3000+ deployments in 20 countries
5000+ support personnel worldwide
Data compression for storage applications
First and only programmable optical line cards
Driving 40Gand 100G
•Founded 1992•HQ in Maryland USA•Cumulative global
market leader in long
haul DWDM and
Intelligent Optical
Switching•~1,400 employees
worldwide•Over 250 Patents held
with 100 pending.•Numerous R&D centers
worldwide.•Service and support
across the Americas,
EMEA and Asia
Serving the world’s largest and most advanced service provider, government, and enterprise networks
© Ciena Confidential and Proprietary 3
The Challenge of Building, Maintaining and Enhancing Regional Optical Networks
Designing, Installing and Maintaining regional optical networks can be a challenging project…..
This presentation is designed to
Identify what to look for in a Service Partner
Discuss Key Aspects of Network Deployment
Discuss Key Aspects of Network Maintenance
© Ciena Confidential and Proprietary 4
Concerns and Goals of Research Network Operators
Focused on optimizing investment into network infrastructure and technology to
Deploy high bandwidth, high performance connectivity to meet needs of researchers
Balance institutional requirements as needed (data backup, etc)
Minimize costs and challenges of planning or deploying or management of networks with limited resources.
Ongoing measurement of network performance and fit
Increasing responsiveness to user communities
Speeding deployment time
Assuring reliability and availability
You want to select a services partner that can take assist you in meeting these goals.
© Ciena Confidential and Proprietary 5
Selecting a Services partnerIndustry Best
Practices
Extensive knowledge of
industry practices for installing, testing and
commissioning access, data and optical networks
Breadth of Skills
Offer comprehensive,
end-to-end design expertise and
technical leadership across
all major technologies and
products (Multivendor capabilities)
ToolsUse sophisticated
optical network design tools to achieve open
interfaces, streamline
operations, and faster, simpler network design
Depth of Experience
Experience in performing design activities whether
the network is single-city,
multinational or transcontinental
Satisfy Your Goals &
Objectives
Work with your facilities engineers,
managers, planners, and
quality personnel to determine
requirements and meet them.
•What are the needs of your users? •What are your network objectives?•What resources do you have? Is it enough?•How are your network processes, technical strategies and internal systems working today?
•Do you need turnkey support? •Who manages and coordinates contractors, testing or assessments within your organization? •How many vendors do you currently manage?
•Analyze
•Evaluate
•Ensure Performance
•Identify
•Evaluate
•Provide
© Ciena Confidential and Proprietary 6
Key Aspects of Successfully Deploying Optical Networks
Your partner and you do share responsibility for the management and supervision of projects with defined deliverables such as product development or custom global integration solutions.
A partner that has the capability of providing a single point of contact can be a valuable resource
Benefits of a single point of contact for Project Management
» Single point of contact to meet business requirements with precision.
» Flawless project execution: “on-time and on-budget” and no surprises.
» Free up resources to better serve your business needs.
© Ciena Confidential and Proprietary 7
Keys Aspects to Maintaining an Optical NetworkTAC Support Requirements- 24x7, 365 days
24x7, 365 or something less will do?.
Sparing Methodology
Self Spare/Onsite (Capital Expense)?
Advanced Replacement options (Operational Expense)?
NBD, 4 hour, 2 hour MTTA
Onsite Engineering Support
As Needed
NBD, 4 hour, 2 hour MTTA
Network Management
Do it yourself or outsource?
Professional Services
Engineering
Project Management
Design Consulting
Network Monitoring
Customer
Global Network SupportSystems
VendorTechnical Support
VendorManagement
1-800-Ciena24(# Varies by
Region)
Web
Customer Equipment
Automated Call Routing7x24x365
Telnet
Automated Escalation & NotificationSystems
Vendor RMA Logistics
1
2
3
4
© Ciena Confidential and Proprietary 8
Spectrum of Service Offerings to Install & Maintain a Network
Project Management Services
Assigned Project Manager
Staging
Site Survey
Inventory Mgmt
Quality Auditing
Turn-up and test
Deployment Services
Turnkey
Turn-up & Test
Maintenance Services
TAC Support
Repair Support
Advanced Replacement Services
Engineer Dispatch Services
Network Analysis, Planning & Design
Network Assessment & Design
Network Optimization & Tuning
In-Service Hardware Upgrade
Component Change
Software Verification & New Feature Testing
Software Upgrade, Documentation & Support
Preventive Maintenance Audit
Operations & Network Management
Assigned Tech Support Engineering
On-Site Technical Engineering
Network Management Services
Operations Assessment
Select a partner that can efficiently meet your network needs
© Ciena Confidential and Proprietary 9
Summary
Planning, deploying, and maintaining a fiber optic network can be a challenge…
Doing your homework in planning phase is key
Customer’s requirements and feedback is critical
This is not as simple as it looks, understand upfront what you are willing and comfortable of delivering yourself and consult with a valued partner for the rest
Do your best to design and implement a flexible and scalable infrastructure allows you to adapt with changing customer requirements.
© Ciena Confidential and Proprietary
Thank you