13-1

CHAPTER THIRTEENCHAPTER THIRTEEN

Staffing System ManagementStaffing System Management

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13-2

Organization StrategyOrganization Strategy HR and Staffing StrategyHR and Staffing Strategy

Staffing Policies and Programs

Staffing System and Retention Management

Support Activities

Legal compliance

Planning

Job analysis

Core Staffing Activities

Recruitment: External, internal

Selection:Measurement, external, internalEmployment:Decision making, final match

OrganizationVision and Mission

Goals and Objectives

Staffing Organizations ModelStaffing Organizations Model

13-3

Chapter OutlineChapter Outline

Administration of Staffing Systems

Jobs in Staffing

Evaluation of Staffing Systems

Staffing Process

Staffing Process Results

Customer Satisfaction

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Exh. 13.1: Example of HR DepartmentExh. 13.1: Example of HR Departmentand Employment (Staffing) Functionand Employment (Staffing) Function

13-5

Jobs in StaffingJobs in Staffing

Entry occurs as specialist in recruiting and interviewing

Mobility may involve both traditional and nontraditional career tracks

Jobs are becoming more customer focused and facilitative

Increasing numbers of jobs are found in staffing firms

New type of job -- Chief Talent Officer or VP for Talent Acquisition

13-6

Staffing process

Staffing process results

Staffing costs

Customer satisfaction

Evaluation of Staffing SystemsEvaluation of Staffing Systems

13-7

Staffing ProcessStaffing Process

Concept Establishes and governs the flow of employees into, within,

and out of the organization

Reasons to use a well-planned staffing system Ensures same KSAO information is gathered from all

applicants

Ensures all applicants receive same information

Enhance applicants’ perceptions of procedural fairness of staffing system and decisions

Less likely to generate legal challenges by applicants

Provides a clear picture of where deviations have occurred

13-8

Quantitative indicators indicate effectiveness and efficiency of staffing systemExh. 13.8: Evaluation of Staffing Process and

Results

Staffing Process ResultsStaffing Process Results

13-9

Evaluation of Staffing Systems:Evaluation of Staffing Systems:Staffing Costs and Customer SatisfactionStaffing Costs and Customer Satisfaction Customer satisfaction

Managers Exh. 13.11: Manager Satisfaction Survey

Job applicants Exh. 13.12: Applicant Satisfaction Survey Visit hrmba.blogspot.com for more presentations, project

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reports etc.