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<p>BPO INDUSTRY IN INDIA</p> <p>BY: MONICA SAINI MBA 3RD SEM ROLL NO. 81002317025</p> <p>MEANING OF BPO</p> <p>Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider.</p> <p>BPO is typically categorized into back office outsourcing - and front office outsourcing . Back office outsourcing- internal business functions such as human resource or finance and accounting. and front office includes- customer-related services.</p> <p>BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.</p> <p>WHAT ARE THE CURRENT SALARIES IN THE WORLD IN INDIA?Customer Care Representatives [CSRs}-Rs 8,000 Rs 15,000 per month</p> <p>Team Leaders: month Managers: annum Training Heads: per annum Training Managers: annum Trainers:</p> <p>Rs 17,000 - Rs 26,000 per Rs 3 lacks - Rs 5.5 lacks per Rs 8 lacks - Rs 12 lacks Rs 5 lacks - Rs 8 lacks per Rs 2 lacks - Rs 5 lacks per</p> <p>DIFFERENT SEGMENTS IN BPOCustomer support services Technical support services Telemarketing Employee IT desk services Insurance processing.</p> <p>BUSINESS ROCESS OUTSOURCING: THE TOP RANKERS </p> <p>Genpact IBMDaksh Convergys HCL Technologies Zenta ICICI Onesource MphasiS EXL Tracmail GTL Ltd. vCustomer HTMT 24/7 Customer Sutherland Technologies</p> <p>DIFFERENT SERVI ES PROVIDED BY BPOProvident fund loans Medical allowances Insurance schemes Transportation ompanies leased accommodation afeteria.</p> <p>CHALLENGES FOR A HR PROFESSIONAL IN BPO Brand equity. tandard pre-job training Benchmarks Performance appraisal Promotions. Lack of focused training and certifications</p> <p>WHY PEOPLE PREFER TO JOIN BPO'S?</p> <p>In general after completing 12th or graduation mostly people join BPOs.</p> <p>Did not get a better job. Find nothing better to do. Education level doesn't matter Good work environment Good Benefits Flexibility of time Attractive life style Transport facility .</p> <p>WHY PEOPLE LEAVE THE BPO'S? o growth opportunity/lack of promotion or higher Salary or Higher education Misguidance by the company Policies and procedures are not conducive Night shifts. neasy relationship with peers or managers.</p> <p>KPO</p> <p>It is being claimed that KPO is one step extension of Business Processing Outsourcing (BPO) because BPO Industry is shaping into Knowledge Process Outsourcing because of its favorable advantageous and future scope.</p> <p>Knowledge Processing Outsourcing (popularly known as a KPO), calls for the application of specialized domain pertinent knowledge of a high level. The KPO typically involves a component of Business Processing Outsourcing (BPO), Research Process Outsourcing (RPO) and Analysis Proves Outsourcing (APO).</p> <p>THE FO OWING ARE THE AREAS ASSO IATED WITH THE KPO SE TOR. </p> <p>Animation &amp; Design Advanced Web Applications Business and Technical Analysis Business &amp; Market Research Data Analytics inancial onsultancy and ervices Intellectual Property (IP) Research Learning olutions Legal ervices Medical ervices Network Management Pharmaceuticals and Biotechnology Research &amp; Development Training &amp; onsultancy Writing &amp; ontent Development .</p> <p>GENPAC</p> <p>WHY ITS NO.</p> <p>They conduct managerial exams of employees twice in a year.</p> <p>Education at work have been widely accepted in which they have tie-up with IIM and reputed institutes.</p> <p>Growth rate is faster in GENPA T. aster job training for employees for personality development.</p> <p>INDUSTRIES COVERED BY GENPACTBanking and finance Insurance Manufacturing Transportation Healthcare Pharmaceuticals Automotive.</p> <p>Thanks</p>