BPO INDUSTRY IN INDIA

Business process outsourcing (BPO) is a form of

outsourcing that involves the contracting of the

operations and responsibilities of a specific business

functions (or processes) to a third-party service

provider.

BPO is typically categorized into back office

outsourcing - and front office outsourcing .

Back office outsourcing- internal business functions

such as human resource or finance and accounting.

and front office includes- customer-related services.

BPO that is contracted outside a company's country is called offshore outsourcing.

BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.

Customer Care Representatives [CSRs}-Rs 8,000 - Rs 15,000 per month

› Team Leaders: Rs 17,000 - Rs 26,000 per month

› Managers: Rs 3 lacks - Rs 5.5 lacks per annum

› Training Heads: Rs 8 lacks - Rs 12 lacks per annum

› Training Managers: Rs 5 lacks - Rs 8 lacks per annum

› Trainers: Rs 2 lacks - Rs 5 lacks per

annum

Customer support services Technical support services Telemarketing Employee IT desk services Insurance processing.

Genpact IBMDaksh Convergys HCL Technologies Zenta ICICI Onesource MphasiS EXL Tracmail GTL Ltd. vCustomer HTMT 24/7 Customer Sutherland Technologies

Provident fund loans Medical allowances Insurance schemes Transportation Companies leased accommodation Cafeteria.

Brand equity. Standard pre-job training Benchmarks Performance appraisal Promotions. Lack of focused training and

certifications

In general after completing 12th or graduation mostly people join BPO’s.

Did not get a better job. Find nothing better to do. Education level doesn't matter Good work environment Good Benefits Flexibility of time Attractive life style Transport facility .

No growth opportunity/lack of promotion For higher Salary For Higher education Misguidance by the company Policies and procedures are not

conducive Night shifts. Uneasy relationship with peers or

managers.

It is being claimed that KPO is one step extension of Business Processing Outsourcing (BPO) because BPO Industry is shaping into Knowledge Process Outsourcing because of its favorable advantageous and future scope.

Knowledge Processing Outsourcing (popularly known as a KPO), calls for the application of specialized domain pertinent knowledge of a high level. The KPO typically involves a component of Business Processing Outsourcing (BPO), Research Process Outsourcing (RPO) and Analysis Proves Outsourcing (APO).

Animation & Design Advanced Web Applications Business and Technical Analysis Business & Market Research Data Analytics Financial Consultancy and Services Intellectual Property (IP) Research Learning Solutions Legal Services Medical Services Network Management Pharmaceuticals and Biotechnology Research & Development Training & Consultancy Writing & Content Development .

GENPACT

They conduct managerial exams of employees twice in a

year.

Education at work have been widely accepted in which

they have tie-up with IIM and reputed institutes.

Growth rate is faster in GENPACT.

Faster job training for employees for personality

development.

Banking and finance Insurance Manufacturing Transportation Healthcare Pharmaceuticals Automotive.

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