Presented byPresented by ROHIT ARORAROHIT ARORA

Investor dealing in capital Investor dealing in capital market market

inin ‘‘MUMBAIMUMBAI’ ’ citycity

Board of Directors- Mr. Rahul Basin, chairmanMr. Gaurav vivek Soni, managing directorMr. T.M. Venkatraman, director

In INDIA where JRG In INDIA where JRG presentpresent

Company ProfileCompany ProfileJRG Securities Ltd. is one of India’s leading financial services

providers with strong presence in South India. It was incorporated in 1994 and over the years it acquired a name of trust through Equity and Commodity Broking businesses.  In 2007, Baring India Private Equity Fund II Ltd.

JRG is a member of the National Stock Exchange of India (NSE), the Bombay Stock Exchange, the National Multi Commodity Exchange of India Ltd (NMCEIL), the National Commodities Derivatives Exchange Ltd (NCDEX), the Multi Commodity Exchange of India Ltd (MCX) and the Indian Pepper and Spices Trades Association (IPSTA).JRG is a full-fledged depository participant of the National Securities Depository Ltd and Central Depository Services (India) Limited.

JRG has launches its internet trading services through www.inditrade.com. The online services will provide customers an opportunity to trade from the comfort of their home or offices and also trade while traveling. Inditrade.com will empower customers to trade and invest in equities, commodities, currencies, mutual funds and insurance.

Objective of the studyObjective of the study To identify the problem faced by the To identify the problem faced by the

investors in the market.investors in the market. To get the brief knowledge of trading system To get the brief knowledge of trading system

in securities.in securities. To the study of the investor satisfaction for To the study of the investor satisfaction for

the various services provided by the brokers.the various services provided by the brokers. To gain the knowledge about the market To gain the knowledge about the market

conditions.conditions. To learn how to convince the client for open To learn how to convince the client for open

the demate account in JRG securities ltd.the demate account in JRG securities ltd.

Research methodologyResearch methodology

Research designResearch designFor any researcher the research For any researcher the research

methodology is the most important criteria methodology is the most important criteria to decide before the actual research to decide before the actual research process starts. process starts.

Types of data collectionTypes of data collection Primary dataPrimary data collectioncollection - - from the from the

questionnaire and surveyquestionnaire and surveySecondary data collectionSecondary data collection – – it includes books it includes books

, internet and other sources , internet and other sources

CONTACT METHODSCONTACT METHODS – schedule – schedule reservation filled by asking reservation filled by asking question from respondents.question from respondents.

SAMPLING UNIVERSE –SAMPLING UNIVERSE – share market share market investors of investors of Mumbai Mumbai city.city.

SAMPLE SIZE - SAMPLE SIZE - 200200

JUSTIFICATION OF THE JUSTIFICATION OF THE PROJECTPROJECT

The company was the interested to The company was the interested to find out the investor faced the find out the investor faced the problem by the general investor problem by the general investor while dealing with brokers. And while dealing with brokers. And also find out the common also find out the common problems as faced by the general problems as faced by the general investors. investors.

Significance of the researchSignificance of the research

To company To company - - from this study the company from this study the company gets the need of thegets the need of the investors. With this investors. With this study the company will be able to identity study the company will be able to identity the loose points. And improve in services the loose points. And improve in services and give the best services to the investors.and give the best services to the investors.

To researcherTo researcher – – By this project the By this project the researcher not only the fulfilled his researcher not only the fulfilled his requirement of the MBA degree requirement of the MBA degree programme but also the lot in the field in programme but also the lot in the field in the marketing.the marketing.

AGE GROUPAGE GROUP

Out of total 200 respondents, below 20 years of age were none, 39% of the respondents falls in the age group of 36-50 years where as 29% were in the age group of 51-65 years and next 16% falls in the group of more than 65 years.

INTER PRETATIONINTER PRETATION

EDUCATIONAL BACK GROUNDEDUCATIONAL BACK GROUND

INTERPRETATIONINTERPRETATION

Most of the respondents were graduate and 26% were post graduate and rest 6% belong to other category.

When the respondent were asked their preference of investment, is cash market , derivatives market or both, the following respondents were obtained .

INTERPRETATION INTERPRETATION

Out of 200 respondents amount 52% respondents their fund in cash and derivative market, 38% investment is only cash market and rest is derivative market.

When the respondents were asked trading frequency, the following responses were obtained.

On analyzing the trading practices it was found that majority, 65% of the investors trade according to the market 25% trade daily followed by weekly traders 7%.

INTERPRETATIONINTERPRETATION

When the respondents asked whether any professional advice is available to them when required, the following responses were obtained.

Out of 200, 108 respondents said that they don’t and professional advice , 73 said that they get it sometimes, and 19 of them get advice when needed.

Interpretation-:Interpretation-:

When the Respondents were asked whether they are aware of different charges by their broker , the following responses were obtained.

Charges No. of respondents

Yes No

Turnover/Transaction 197 3

Demat charges 184 16

Service Tax 179 21

When the respondents were asked whether they are satisfied with the different charges by their brokerage, the following responses were obtained.

INTERPRETATION-INTERPRETATION-About 200 respondents, 25 respondents were satisfied About 200 respondents, 25 respondents were satisfied with the brokerage and 51 respondents are some how with the brokerage and 51 respondents are some how

satisfied and most of 200, 124 respondents are satisfied and most of 200, 124 respondents are dissatisfied from the brokerage chargesdissatisfied from the brokerage charges

Conclusions and suggestionConclusions and suggestion1.Business class investors more proportion of their

income in shares & securities as compared to service class investors.

2.Majority of investors trade according to expert the daily traders.

3.The satisfaction level regarding services by brokers of phone service & professional advice is very low.4.Most of the investors feel that online trading is

more transparent than the older form of trading (Ring trading).

5.Most of the people are aware of different charges charged by the brokers (Demat charges, transaction

charges, service charges, service charges etc.).6.While selecting a broker, brokerage & frequent

payments were considered as main factors followed by personal relations.

7.Most of the investors are not satisfied with “phone services” provided by the brokers,

8.Another major problems faced by the investors is to decide where/what amount is invested.

suggestionssuggestions1.Professional advice should be made

available in the city.2.Brokers should transfer the

deliveries/payments to the investors in time.

3.Brokers should deal all the investors in same respect.

4.The phone service should be made prompt.