pp tacit knowledge.1
TRANSCRIPT
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ORGANIZATIONAL BEHAVIOR
INDIVIDUAL LEVEL
PERSONAL ITY AT WORK
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CONTENT
Course
Explicit vs. implicit knowledge in organizations
The concept of Tacit Knowledge (TK)
Seminar activity
The TK in business management work-related situations:
an application
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EXPLICIT VERSUS IMPLICIT
KNOWLEDGE
Explicit versus implicit in psychology
The Dual Processes Model (Deutsch & Strack, 2004)
Explicit processingLogic, reflection, deliberation, analysis
With awareness and attention mechanisms
Requires motivation
Implicit processing
Unreflective, uncontrollable
Less dependent on attention
Without awareness
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EXPLICIT VERSUS IMPLICIT
KNOWLEDGE
EK IK
explici t learning implici t learning
with intention and goal without intention
with awareness and effort with minimum effort
with instruction without instruction
openly expressed not openly expressed
academic learning experiential learning
academic intelligence practical intelligence
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TACIT KNOWLEDGE DIMENSIONS
Wagner, 1985; Sternberg, 2000, Insch, 2005
Self Regulation Dimension: managing Self
Technical Dimension: managing task
Social Dimension: managing others
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TACIT KNOWLEDGE DIMENSIONS
Managing Self
to knowledge about how to manage oneself on a daily basis so as
to maximize one's productivity
Examples of tacit knowledge about managing self :
knowledge about the relative importance of the tasks one
faces
knowledge about more and less efficient ways of approachingtasks
knowledge about how to motivate oneself to maximize
accomplishment
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TACIT KNOWLEDGE DIMENSIONS
Managing task
knowledge about such things as:
how reputations can be enhanced how to convince superiors of the worth of one's ideas
how to gain the respect and confidence of those who judge
your work and determine promotions
how to convince others that your work is as good as it really is
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TACIT KNOWLEDGE DIMENSIONS
Managing others
refers to knowledge about managing subordinates and one's
social relationships
Examples knowledge about how to assign and tailor tasks to take
advantage of individuals' strengths and to minimize the effects
of their weaknesses
how to reward in such a way as to maximize both job performance and job satisfaction
how to get along with others in general
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EXERCISE
Individual task
Reflecting on your Self, discover and analyse your own
tacit knowledge strategies (for all 3 dimensions)
activated in the situation :
How can I develop a good reputation in my job?
Discussion in group
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TK AS COMPETITIVE ADVANTAGE IN
ORGANIZATIONS
Lubit (2002)
TK: knowing how
EK: knowing what
Advantages
It easier to protect than EK
It is difficult to other firms to copy or to develop
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CAN WE ASSESS THE TK IN
ORGANIZATION?
Sternberg & Wagner (2000)
Expert – Novice Differences Approach
Amount of experience
Formal trainings High level of TK
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SEMINAR ACTIVITY
THE TACIT KNOWLEDGE IN BUSINESS
MANAGEMENT WORK SITUATIONS
AN APPLICATION
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SEMINAR ACTIVITY
Business Management Tacit Knowledge Measure
(Wagner, 1985)
3 work groups
Generate solutions for each work-related
situation
General group discussion