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© T.R.M 2007 ADATO. Group: The consulting group of the experts 1
T.R.M
HOW TO AVOID BAD SUPRISES: HOW TO AVOID BAD SUPRISES: CRISIS MANAGEMENT FOR COMPANIESCRISIS MANAGEMENT FOR COMPANIES
Frankfurt am Main, 08 Frankfurt am Main, 08 OctoberOctober 20072007
T.R.MT.R.M / ADATO/ ADATO.group.groupFrank TeschFrank Tesch
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© T.R.M 2007 ADATO. Group: The consulting group of the experts 2
T.R.M
1. Introduction
2. Access to the subject: Avoiding Risks and creating Security
3. Practical experience of T.R.M with deduced Security and Safety advises
4. Summary and further information concerning ADATO and T.R.M
Agenda
© T.R.M 2007 ADATO. Group: The consulting group of the experts 3
T.R.M
ADATO. AkademieTraining and Education for
Decision Maker&
Security Staff
ADATO Projekt&KonzeptIntegrated Solutions
&Innovative
Security Technologies
Enterprise Security,Crisis Management and
Product Protection
Law officeLawyer R. Müller VI
Legal Consultationin Security,
Restructuring and Crises
ADATO ManagementSecurity Consultation
&Investigations
ADATO. group
International Affairs
ADATO global Ltd.
ADATO. group: The experts …
T.R.M
© T.R.M 2007 ADATO. Group: The consulting group of the experts 4
T.R.M
• Independent Crisis Management Consultancy (1997)• Service in Europe, outside Europe via network• 24 hours crisis response• More than 330 cases• More than 180 clients• Our security consultants and crisis advisers dispose of long-
standing occupational experience from military special unities, intelligence services as well as from the police service
• Our worldwide available news service supplies you with news to events relevant for corporate security
• Foundation partner and majority companion of the European Acadamy of Crisis Management, Vienna
The group in detail: T.R.M (Bonn und Hannover)
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T.R.M
• Leading independent Management Consultancy for Corporate Security and Crisis Management
• Consultation of companies, top management and private persons regarding concrete crises and their prevention
• Consultation in all aspects of information protection as well as security with regard to:
– development of Crisis Management and Corporate Security Policies and manuals
– security in the personal sphere of managers and private individuals
– preparing and assisting expatriates (Behavior, country situation, kidnapping and taking of hostages)
– managing product recalls, extortions and protection
– implementing protection concepts concerning confidential information
The group in detail: T.R.M (Bonn and Hannover)
© T.R.M 2007 ADATO. Group: The consulting group of the experts 6
T.R.M
1. Introduction
2. Access to the subject: Avoiding Risks and creating Security
3. Practical Experience of T.R.M with deduced security and safety advises
4. Summary and further information concerning ADATO and T.R.M
Agenda
© T.R.M 2007 ADATO. Group: The consulting group of the experts 7
T.R.MWhat is crisis management?
Risk analysisSecurity analysisCrisis managementSecurity and safety managementInformation protection
Risk auditsCoachingMedia Training“Lessons Learnt”
Crisis CommunicationCrisis ReactionCrisis HotlineEmergency Management
Risk MonitoringPersonal protectionProperty ProtectionBackground Due Diligence
Planning Execute
Improve React
© T.R.M 2007 ADATO. Group: The consulting group of the experts 8
T.R.MBasics of Crisis Managements & BCM
Process model
2. Analysis
1. Defining Objectives
3. Standards
4. Planning
5. Implementation / QM
6. Documentation / Audit
1. Business Processes2. Technique
1. Risks2. Processes
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Risk portfolio
Very high
high
low
Very low
Very low low high Very high
Probability of occurrence
Effe
cts
on b
usin
ess
obje
ctiv
esArea of non acceptable
risks
Basics of Crisis Managements & BCM
© T.R.M 2007 ADATO. Group: The consulting group of the experts 10
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Guidelines (board of management)
Incident Management
Risk analysis:
Identification of all risks
Risk assessment (categories)
Risk controlling / Documentation of
results
Limits / decision
Reporting / Communication
Counter measures
Management – allocating controls
avoid
reduce
shift
Self financeRemai ning risk
Basics of Crisis Managements & BCM
© T.R.M 2007 ADATO. Group: The consulting group of the experts 11
T.R.M
“Security belongs after ruling economic understanding not to the main investment fields of economic companies. This surprises, because the security dangers increase for the economy nationwide and especially internationally significantly.”
Dr. Thomas Menk Vorsitzender ASW, 2006
⇒What does that mean for a modern security management?
⇒How can companies profit from it?
Security, Safety, Risk: What does it stand for?
© T.R.M 2007 ADATO. Group: The consulting group of the experts 12
T.R.MThe worldwide security situation requires new concepts
• Dangers by terrorism for traffic, economy, trade and society
• Rising mechanisation, globalisation and interlinking of the organised crime
• Corruption offences in companies and authorities
• Theft and sabotage offences• Product extortion in the retail trade• Rising crime of violence and
readiness for violence in the society• Dangers by possible Pandemic
Hence: Integrated prevention and intervention concepts
© T.R.M 2007 ADATO. Group: The consulting group of the experts 13
T.R.MReality for companies – Concerns
• The consciousness for a concrete menace of economical processes is absent or is incomplete.
• The management hopes that possible security dangers and security events do not concern them presently and in future or are "exaggerations" of security managers.
• Some managers express doubts whether security risks are generally controllable or can be reduced by a corporate security organization significantly.
• Investment in the security management are often seen, indeed, as necessary but on the other hand are undesirable economic charges. The legitimate question in this case is "What do we get out of it?"
© T.R.M 2007 ADATO. Group: The consulting group of the experts 14
T.R.MReality for companies – Result
1. Result: • Security is just protection of employees and material
resources.
• In the end companies award security functions at a reasonable price to external service providers (outsourcing).
2. Counter measures (legal effects)• Corporate Governance Codex, Germany • Turnbull Report, Great Britain• Sarbanes-Oxley Act, USA• …
© T.R.M 2007 ADATO. Group: The consulting group of the experts 15
T.R.MPakistan: The DCN case and consequences
© T.R.M 2007 ADATO. Group: The consulting group of the experts 16
T.R.MSwitzerland: The Sky guide case
© T.R.M 2007 ADATO. Group: The consulting group of the experts 17
T.R.MReality for companies – Counter measures
“Security can no longer be defined as physical protection of employees and material resources but as a defense of the whole business against all kinds of attacks and dangers.”
© T.R.M 2007 ADATO. Group: The consulting group of the experts 18
T.R.M
1. Introduction
2. Access to the subject: Avoiding Risks and creating Security
3. Practical Experience of T.R.M with deduced security and safety advises
4. Summary and further information concerning ADATO and T.R.M
Agenda
© T.R.M 2007 ADATO. Group: The consulting group of the experts 19
T.R.M
Situation: Telephone call on T.R.M Emergency NumberSaturday, DD.MM.YYYY11:35 GMT+1 Germany vs. 05:35 GMT-6 Mexico
An employee was shot in Mexico City. He is now in a British-American hospital and already received medical help. Company XY asks T.R.M to support employee in order to be brought home safely. Company contact: +49 …Hospital: +52 55 …
T.R.M experience: Response case Mexico
© T.R.M 2007 ADATO. Group: The consulting group of the experts 20
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Policeman Rubeval Franca shows one of 17.000 found weapons in Rio. Viva Rio is an organisation against crime in the Favelas with 11.000 Employees and 900 volunteers.
THE FOUR BASIC PRINCIPLES TO PREVENT
DANGERS
T.R.M experience: How to react in this situation?
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• Be alert to the fact that a security risk does exist
• Be aware of the current threat. React to any change
• Be aware of Higher Risk areas• Look out for strangers littering near your home
or office, or taking an unusual interest in you• Report any suspicious incident to your
company, family or reliable officials
Principle 1: Awareness
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DO:– Safeguard information about your home
and family– Be careful when speaking on the phone
DON’T:– Attract unnecessary attention to yourself– Discuss your work unnecessarily in public
places– Talk or discuss with others your business
affairs
Principle 2: Low Profile
© T.R.M 2007 ADATO. Group: The consulting group of the experts 23
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DO:– Minimize the occasions you follow a
predictable routine– Vary timings– Use alternative routes– Change cars
Principle 3: Unpredictable Routine
© T.R.M 2007 ADATO. Group: The consulting group of the experts 24
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DO:– Know where family members should be– Have a list of useful telephone numbers– Carry a mobile phone and telephone card– Inform others if you have a problem– Report the receipt of any suspicious telephone calls
DON’T:– Pass unnecessary personal details to those who do
not require it
Principle 4: Communications
© T.R.M 2007 ADATO. Group: The consulting group of the experts 25
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1. Introduction and about us
2. Access to the subject: Avoiding Risks and create Security
3. Practical Experience of T.R.M with deduced security and safety advises
4. Summary and further information concerning ADATO and T.R.M
Agenda
© T.R.M 2007 ADATO. Group: The consulting group of the experts 26
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T.R.M
Network
T.R.M
Information System / Travel Secuirty
T.R.M worldwide
T.R.M
Network
NetworkNetwork
NetworkNetwork Network
© T.R.M 2007 ADATO. Group: The consulting group of the experts 27
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Travel Security Services
(1) Risk assessments(2) Security and Safety Audits(3) Special Travel Security Briefings (business trip & conferences)(4) Information:
- Health risks- Conditions of entry- Cultural and business specific features
(5) Executive-Protection-Service for:- Persons- Objects (houses, properties, cars etc.)- Events- Transport
(6) Contact and handling of security relevant services- Personal security (protection) - Carpool (e.g. armored vehicles)- Hospitals and medical treatment- Secure hotels- Legal assistance
(7) Response: 24h/7d emergency telephone code and activity on the spot
Information system / Travel Security
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24 h Warning Service
T.R.MInformation Service
T.R.MInformation Service
1 – GREEN: GENERAL VIGILANCE
2 – YELLOW: TAKE PRECAUTIONS
3 – ORANGE: WARNING
4 – RED: ALERT – LEAVE / DON’T GO !
Network / Selected country information
Specific information
T.R.M analyses all information and give
recommendation
Information system / Travel Secuirty
© T.R.M 2007 ADATO. Group: The consulting group of the experts 29
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„Krisen meistert man am besten, indem man ihnen zuvorkommt.“
“You can master a crisis best by anticipating it.”
- Walt Whitman Rostow -
© T.R.M 2007 ADATO. Group: The consulting group of the experts 30
T.R.M
ADATO.groupADATO Management GmbHT.R.M Trauboth Risk Management GmbHKarl-Wiechert-Allee 1A30625 HannoverTel.: +49 (0)511 978 1000Fax. +49 (0)511-978 10067E-Mail: [email protected]
ADATO.groupT.R.M Trauboth Risk Management GmbHRheinwerkalle 653227 BonnTel.: +49 (0)228 9696 090Fax. +49 (0)228 9696 0910E-Mail: [email protected]
ThankThank youyou forfor youryour attentionattention!!