powerpoint presentation · qnet loyalty i love i service 2017 ireland morocco germany. azerbaijan...
TRANSCRIPT
IT Challenges (Dec 2014)
1. performance degrade during peak time(with more than 10 hours downtime)
Sales Response TimeSYSTEM DOWN
Half billion (USD) annual revenue
What QNet benefits from Dynatrace
1. NO DOWNTIME because of performance degrade (since the 4th quarter of 2016)
10
5
2
No. of downtime
2014 2015 2016 2017 (up to July)
3. shorten the time for troubleshoot
Time spend in troubleshoot
2014 2015 2016 2017
30 minutes1 hour
2 hours
10 hours
What is next ?
• expand Dynatrace to our new ecommerce platform on sitecore in July this year• choose the right vendor of Dynatrace• long term plan to migrate to hybrid cloud using Dynatrace Managed