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Page 1: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM
Page 2: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM
Page 3: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM
Page 4: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Operations Application PlatformCustomer engagement

Page 5: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Market moment & NDA lift

S4

TechReady

Core marketing & sales enablement assets posted to InfopediaDynamics Hub(June)

Solution Pitch Decks Posted on InfopediaDynamics Hub(May 4)

Product training videos(May)

InspireDynamics 365 for Operations (on-premises) Pricelist

Ongoing field communication (calls, newsletter, alerts)

Tech Conference

Adobe Marketing Summit

CxO Next User Group Summit EMEA

Dynamics Days

Product Availability

MSFT Ready

(MGX/S4/TechReady)

Page 6: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM
Page 7: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Business Applications May Moment

GOALS

• Drive awareness of Microsoft business applications and

Industry solutions

• Gain mindshare with business decision makers

• Build pipeline and accelerate FY17& FY18 opportunities

• Increase advocacy with press, analysts, influencers,

customers and partners

• Celebrate customer success and business momentum

• Megaphone moment – In-Person and Online Event - live event held in NYC on

May 4, world-wide simulcast of event online, on-demand motion post-event.

• Demand generation to drive event attendance and online event engagement

• GEP Integration to drive amplification and build pipeline

• Generate Awareness through PR/AR – Business Applications and Dynamics

365 opportunities and benefits, and pre- and post-launch moment coverage

• Scale through field & partner events – local markets can leverage an event

BOM if they choose

• Working on Dynamics + LinkedIn offer

KEY INITIATIVES

Feb Mar Apr May Jun Q1

MS Ignite

and Envision

Sep 25-29

Microsoft

Inspire

July 9-13

GA July 1

Win & Renew Continue MomentumGain MindshareGenerate Demand

MomentMay 4NYC

First Look Roadshows Dynamics Days Amplification; on-demand

Page 8: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Demand Gen – Online EventApril May

17 18 19 20 21 22 23 24 25 26 27 28 29 30 1 2 3 4 5 6 7 8-26

Call to Action |------------------------------------------ CTA: Save the Date ----------------------------------------------------| |----------- CTA: Watch Now! --------------------|

Blogs

Email

Owned Web Properties

Web Banners

Facebook

LinkedIn

Twitter

Influencer Posts

Save the Date: MS Dynamics ERP & CRM CRM Service

MS Dynamics CRM Resource for Effective CS Hub

AX, GP, NAV Product pages ERP SMB Page

Dynamics, Power BI, others?

Organic

Paid Media

4/20 Save

the Date,

keynote &

sessions

4/18 Partner marcom kit to amplify online viewing (day of & on demand) keynotes & sessions

4/18 Field marcom kit to amplify online viewing (day of & on demand) keynotes & sessions

Save the Date Media Live (digital banner ads, remarketing, paid search), Amplify

& drive views to live keynote

5/4

Product

Highlights

5/5

Highlights

Watch on

Demand

10/3 Field email to

customer base

‘What to expect

S.Guthrie keynote’

Watch Now Media Live (digital banner ads, remarketing, paid

search), Amplify & drive views to live keynote

10/10 Field email to

customer base

‘What Dynamics 365

means for you’

4/24 Online

Event

Overview

Watch Now: MS Dynamics ERP & CRM, CRM

Service, MS Dynamics CRM, Resource for Effective CS

Hub, AX, GP, NAV Product pages, ERP SMB Page

Recommended posts for field to amplify

Dynamics, Power BI, others?

Recommended posts for field to amplify

Dynamics, Power BI, others?

Recommended posts for field to amplify

Field to amplify ‘Watch Now’

Field to amplify ‘Watch Now’

Field to amplify ‘Watch Now’

Dynamics users ‘Watch Now’

Dynamics users ‘Watch Now’

Dynamics users ‘Watch Now’

5/3

Keynote

Page 9: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

TB

D

T-2 Days 9am 10am 11am 12pm 1pm 2pm 3pm 4pm – 5:30pm 7pm

Business Applications Event Experience Overview

1:1’s (30 possible @ 30 mins ea)

Format

• 1 day event - in-person & online

• Keynote live streamed & on demand

• Executive briefing sessions & 1:1 meetings

Event Objectives

• Land Microsoft business apps value proposition broadly

• Depth engagement to drive FY17 pipeline close

Audience:• 200-300 strategic customers in room (BDM,-1)• Broad BDM reach through virtual event

In-room Customer Profile: US• Pri 1: Customers with large renewals (Hi-Po accounts)• Pri 2: Industry Program Customers• Pri 3: TBD

Page 10: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM
Page 11: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Real-time view

Feature level detail

Customer ready

Looking ahead (short term)

Investment theme detail

Enterprise Edition

NDA Required

Visionary view (long term)

VIEW OF NEXT: 6 MONTHS 12 MONTHS 18-24 MONTHS

Public Roadmap Site NDA Roadmap Deck Statement of Direction Document

Page 12: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Dynamics 365 | Enterprise Edition Looking ahead (6 Months)

In Development

Features that have high confidence of being completed in next release

What’s New:

Newly released features (Current Release)

Previously Released

Features previously released (Current Release – 1)

Note: Preview tagging available for any feature

http://roadmap.dynamics.com

Page 13: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Business Processes Intelligence Productivity

Mobility Application Platform Availability

Adaptability Accessibility Integrations

Microsoft Confidential

Dynamics 365 | Enterprise Edition Looking ahead (12 Months)

Page 14: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Dynamics 365 | Enterprise Edition Looking ahead (18-24 Months)

Coming soon!

Page 15: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM
Page 16: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Microsoft Dynamics 365 Demo Guidance

Plan

Need to drive awareness of demo companions and introduce new

means to show live scenarios

On demand provisioning• Engineering capacity planning does not account for On demand demo

provisioning – Impact: blocked from QuickTenant approach

• Constantly chasing provisioning and content deployment issues

• Cross MSFT product scenarios require significant manually setup

steps

• Tenant expiration results in lost productivity

TSP environments• Solely focused on CRM scenarios – need to expand to include all

D365

• No internal cross-tenant demo content sharing

• do not invite customer users into their demo tenants

MTC environments• WW MTC managed infrastructure and rollout plan

• Understaffed with TA’s to deliver Dynamics 365 content

• Lack of sales process alignment

Key Issues

6 Months 18 Month

• Use Dynamics Days to land demo

companions and drive MTC

engagements

• Engage vendor to support WW MTC

content rollout and refresh process

• Enhance trial demo data content and

provisioning to light up richer

scenarios <ongoing>

• Deliver deeper dives into each

application scenario

• Enable Operations in TSP

environments

• Assess broader ecosystem enablement

• POC for LiveDrive

• Enable broader ecosystem

• Enhance trial demo data content and

provisioning to light up richer

scenarios <ongoing>

• Launch LiveDrive to internal audience

• Introduce pre-trial overview

experiences on web that drive

engagement

• Partner with Industry teams to deliver

industry specific scenarios inclusive of

Dynamics 365 services.

Drive unification of our demo scenarios and alignment on delivery mechanisms to

• showcase integrated business value scenarios and

• drive scale across our field, partner and customer channels

Offline: enable non-technical sellers (AE, SSP, PSE, ISS) to showcase integrated scenarios with demo companions

On demand: enable field and partners to provision demo tenants using demos.microsoft.com and provision immersive experiences with CIE

Always On: enable TSPs with perpetual demo tenants managed and maintained by engineering and enable engagement at scale with MTC’s

Objective

Current State

Page 17: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Phase Qualify Lead Develop Strategy Present Value Prove Value

Definition • Deliver early stage overview

content on the web to support the

digital customer journey

• Enable sellers to have conversations

with customers about our capabilities

to drive deeper engagement

• Engage customers with specific

demonstration scenarios to illustrate our

horizontal and vertical solutions

• Enable TSP’s to build custom

demonstrations inclusive of all

Dynamics 365 services to deliver

depth in their engagement with

customers.

Promises • Present customers with

demonstration experiences to

educate and drive engagement

early in the journey with no barrier

to entry

• Deliver “One Microsoft” demonstration

experiences of Dynamics 365 and

complimentary MSFT services

• Ensure latest Dynamics 365 capabilities

showcased in MTC

• Engage customers with immersive

overviews of our capabilities

• Empower field and partners to create

demonstration environments experiences

• Engineering managed TSP demo

environments inclusive of all

Dynamics 365 and complimentary

Microsoft services

• Early access to new capabilities

Content • TestDrive experience • Dynamics 365 for Sales

• Dynamics 365 for Customer + Field

Service

• Dynamics 365 for Operations +

PowerApps/Flow

• Dynamics 365 MTC demonstration

• Microsoft Demos site

• TSP demo environments

Timing • Q4 FY17 • Available Now

• Quarterly refresh of demo content

• Available Now

• Quarterly refresh of demo content

• Available Now

Role • Customer • AE, ISS, SSP, PSE • SSP, MTC TA, TSP • TSP

What does

success look

like?

• Increased engagement

• Increase trial conversion %

• Increased engagement • Increased engagement (MTC)

• Influenced pipeline (MTC)

• Increased engagement (usage)

• Increased adoption and usage

Microsoft Dynamics 365 Demo Guidance

Page 18: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

LIVE FROM

MTC ZEROWorldwide commercial business

Page 19: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Microsoft Technology Centers

MTC Worldwide Locations

Microsoft Technology Centers

Page 20: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM
Page 21: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Digital Transformation

Page 22: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Today’s Dynamics 365 demonstration

During our session we are going to look at how

Dynamics 365 has reimagined the way we sell,

distribute and service high end electronics to

customers.

Page 23: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM
Page 24: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

When fulfilling orders I

need to have a 360 view

of all front office and back

office activities

Intelligence enables us to increase

operational excellency in

everything from planning an order,

to inventory management, to

packing and shipping the order

My unique business

processes are tailored into

purpose built apps which

enable us to have a

competitive advantage

Page 25: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

When fulfilling orders I

need to have a 360 view

of all front office and back

office activities

Intelligence enables us to increase

operational excellency in

everything from planning an order,

to inventory management, to

packing and shipping the order

My unique business

processes are tailored into

purpose built apps which

enable us to have a

competitive advantage

Page 26: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Common application platform: PowerApps, Microsoft Flow, Common Data Service

Microsoft AppSource

Microsoft Dynamics 365

Page 27: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Productive AdaptableIntelligentPurpose-built

Page 28: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM
Page 29: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Enhanced Omni-Channel Engagement Seamless and contextual escalation to Chat, Co-browse, Voice/Video

CaféX Live Assist

Contextual channel switching

with real-time voice, video & IM

communications

Co-browse / screen share

across browsers/devices

Integrated with Dynamics 365

knowledge and portals

Immersive agent experience in

USD and Web Client

Push helpful documentation,

images & video

One-way or two-way video

support (OTT)

Page 30: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

https://support.liveassistfor365.com

Page 31: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM
Page 32: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

What is Social Selling Assistant?

Page 33: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Why use Social Selling Assistant?

Salespeople who exceed quota

share 23%more content each month on social media

75% of B2B

buyers are influenced by information found on social media

78% of

salespeople using social media perform better than their peers

Sources: “How Can LinkedIn Help You Beat Your Number?”, 2013, LinkedIn; Digital Transformation: Social Selling Research, Insights, and Best Practices”, 2015, Dell; “Study: 78% of Salespeople Using Social Media Outsell Their Peers”, 2013, Forbes; “State of Sales in 2016”, LinkedIn

Page 34: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

How do we do it?Our approach: Personalized smart recommendations requiring minimal time commitment.

Page 35: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

What's available now? What's next?

Page 36: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM
Page 37: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Customer reference – HHP Berlin

“The world is changing: existing customers are interested in new topics next to their traditional ones, and

potential customers are looking for services we offer. With the launch of the Social Selling assistant, we

empower every employee to share recommended and most relevant posts to their own Social Media

network. Posts are … tweets from our HHP Berlin Twitter handle, or online news articles about a topic we are

leading in, like fire prevention. Our employees use the daily way to the office to check the Social Selling

assistant on new posts, which they share then e.g. on LinkedIn. We love this easy way to gain media

coverage, and to help to promote our highly skilled workforce as a trusted advisor.

Like that, customers and leads within our network know about our projects, new offerings and about industry

trends - in which we can help them.“

- Stefan Truthän, CEO

Page 40: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM
Page 41: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM

Dynamics 365 Hub

Dynamics 365 Infopedia Page: here

(new format to launch early April 2017)

Page 42: PowerPoint Presentation - Microsoft Presentation Author Stephanie Dart Created Date 3/17/2017 10:36:52 AM