powerpoint presentation for managing conflict · pdf file• approaches to managing...
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![Page 1: PowerPoint Presentation for Managing Conflict · PDF file• Approaches to managing conflict; • Communication skills for conflict management; • CSI (Conflict in Sport ... PowerPoint](https://reader030.vdocuments.mx/reader030/viewer/2022021509/5aa053907f8b9a7f178df5bd/html5/thumbnails/1.jpg)
Managing Conflict
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MANAGING CONFLICT
Natural Occurrence in Sport
Tap into Prior Knowledge
Coaches Manage Conflict
We are all Experienced
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MANAGING CONFLICT
Learning Outcomes
Take Steps
To Prevent and Resolve Conflict
Listen and Speak For Yourself
In Conflict
Identify Common
Sources of Conflict in Sport
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MANAGING CONFLICT
Look For These Symbols Reference Material Coach Workbook pages 1-2 pages 1-3
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MANAGING CONFLICT
The Five NCCP
Core Competencies
Valuing Problem- solving Interacting Leading Critical
Thinking
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MANAGING CONFLICT
Workshop Topics • What is conflict? • Identifying sources of conflict in sport; • Approaches to managing conflict; • Communication skills for conflict
management; • CSI (Conflict in Sport Investigation); • Preventing conflict.
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MANAGING CONFLICT
What is Conflict? Conflict is like…….
p. 3
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MANAGING CONFLICT
What is Conflict?
• It does not have to be a contest; • Conflict can lead to a positive outcome; • You need a skill base to manage conflict; • How YOU respond influences the
outcome.
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MANAGING CONFLICT
Identifying Sources of Conflict in Sport
• 3.1 Potential Sources of Conflict in Sport
p. 4-7
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MANAGING CONFLICT
Levels and Multipliers of Conflict • There are different levels of conflict; • There are certain factors that make it
harder to resolve conflict.
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MANAGING CONFLICT
Levels and Multipliers of Conflict
• 3.1.3 and 3.1.4
p. 6-9 p. 6-7
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MANAGING CONFLICT
Identifying Sources of Conflict • Conflicts take place on more than one
level and have more than one multiplier;
• Conflicts that involve values are the most complicated;
• Search for lower areas (i.e. facts) that will allow you to move forward.
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MANAGING CONFLICT
Approaches to Managing Conflict 1. 4.1 “My Preferred Approach to Managing Conflict
Survey”: pages 8-11 of Coach Workbook;
2. Score the survey; 3. Read Reference Material pages 11-16; 4. Complete activity 4.2 on page 12 of your Coach
Workbook on your own or in small groups.
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MANAGING CONFLICT
Expanding Your Approach to Managing Conflict
• 4.3.1 • What is the most appropriate application /
situation for the approach your group was given?
p. 13 p. 14-16
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MANAGING CONFLICT
Expanding Your Approach to Managing Conflict
• Different situations call for different tools; • Select an approach intentionally;
• Do not always resort to comfort zones.
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MANAGING CONFLICT
How Am I Doing? • Relate your learning to the five NCCP core
competencies: – Problem-solving – Valuing – Critical Thinking – Leading – Interacting
p. 14-15
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MANAGING CONFLICT
Section 6: Communication Skills for
Conflict Management
p. 16-21
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MANAGING CONFLICT
6.1 Listening Effectively in Conflict 1. Guidelines for role PLAY
2. Observer’s Checklist
3. Scenario
p. 17
p. 16
p. 18
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MANAGING CONFLICT
Role PLAY PROCESS
• Prepare: 1 minute • Role Play: 2-3 minutes • Speaker: 1 minute • Listener: 1 minute • Observer: 1-2 minutes
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MANAGING CONFLICT
6.2 Speaking for Yourself in Conflict
p. 20-21 p. 19-20
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MANAGING CONFLICT
Speaking For Yourself in Conflict SCRIPT:
1. State the facts; 2. State how you feel about the facts; 3. State the thinking that underlies your feelings; 4. Invite the other person to state his or her point
of view.
Always use “I” statements
p. 20-21
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MANAGING CONFLICT
6.3 Dealing with Difficult People
p. 22 p. 21
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MANAGING CONFLICT
Dealing with Difficult People The two most difficult behaviours are:
– Aggressive or – Passive Aggressive
Coaches must:
– Avoid the Conflict or – Take the Competitive Approach
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MANAGING CONFLICT
Communication
• Communication is the key to conflict;
• Speak purposefully and for yourself to balance needs;
• Listen to show respect.
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MANAGING CONFLICT
Section 7: CSI
(Conflict in Sport Investigation)
p. 22-27 p. 23-24
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MANAGING CONFLICT
CSI Use the scenario presented to solve the
conflict based on your learnings in this module. • 7.1 Sources of Conflict • 7.2 Options for Resolution • 7.3 Action Plan
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MANAGING CONFLICT
Concussion Education Further training at coach.ca
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MANAGING CONFLICT
Preventing Conflict
• 8.1 Case Studies in Preventing Conflict
• 8.2 The Case Study Worksheet
p. 28-29 p. 25-26
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MANAGING CONFLICT
How Am I Doing? • Relate your learning to the five NCCP core
competencies:
– Problem-solving – Valuing – Critical Thinking – Leading – Interacting
p. 31-32
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MANAGING CONFLICT
Resources
Coaching Association of Canada: www.coach.ca
Managing Conflict Reference Material
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MANAGING CONFLICT
Managing Conflict