P

2004 2008 2013

Allen *Clark (1/1/17) Preble

Ashtabula Carroll

Athens Geauga 2014

*CCAO Staff Morrow Lawrence

Delaware Scioto

Hardin 2009 Sandusky *Hocking (1/1/16) Clinton Brown (April 1st)

Madison Washington Belmont (June 1st)

Williams Paulding (June 1st)

2015

2005 2010 Shelby

*Butler (1/1/17) Ashland

Champaign Seneca 2016

Putnam Huron

2011 Jackson

2006 Ross

Darke 2017

Logan 2012 Richland

Union Fulton

Marion

ComPsych GuidanceResources (EAP)

Your ComPsych® GuidanceResources® Program

• CALL ANYTIME

• Call: 877.327.4452

• TDD: 800.697.0353

• Online: guidanceresources.com

• Your company Web ID: EAPCEB

ConditionCare, Complex Care, 24/7 Nurseline, Future Moms

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Access to care anywhere

LiveHealth Online

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LiveHealth Online:

• Is available anywhere you have a computer or mobile device with Internet access (at home, in the office or on the go)

• Connects you to in-network board-certified doctors 24 hours a day, 7 days a week, 365 days a year. Doctors can ePrescribe** utilizing local pharmacies (where applicable)

• Connects you to in-network licensed psychologists and therapists by appointment only.

• Takes member payments via Visa, MasterCard, American Express and Discover (FSA and HSA cards)

• Is secure, convenient and easy-to-use

• For Hendricks cost of visits are subject to deductible and coinsurance. Medical $49 and Psychology $80-$95

*LHO is not yet available in AK (Arkansas goes live on 9/1/2017).*** LHO BH available only to employees whose employers have opt-in for behavioral health. and/or also offer EAP services through LHO BH services.

LiveHealth Online is a trade name of Health Management Corporation. All rights reserved. Powered by American Well Corporation.

What is LiveHealth Online?

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LiveHealth Online goes where you goAccess LiveHealth Online via smart phone, tablet or computer

The LiveHealth Online app is available on both

iOS and Android

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LiveHealth Online Medical Common Conditions

Doctors consult with patients 24/7 on a variety of conditions, such as:• Fever• Sore throat• Cough and colds• Flu• Urinary tract infections• Sinusitis• Allergies• Eczema, rashes and skin

lesions• Heartburn

$49 subject to flat dollar copay or deductible

and coinsurance for Anthem plan

members.

LiveHealth Online Medical – Quick and easy access to doctors

Three children are sleeping and one wakes up in the middle of the night crying with a fever

and a bad cold. Husband is out of town.She wants to talk to a doctor but it’s 2 am.

What should she do?

Meet Karen

Emergency Room

Time: 3+ Hours Cost: $1,636Impact: Time spent driving and waiting to be seen. Had to wake up the other children. Had to take off the following day of work.

Urgent Care Center

Time: 2+ Hours Cost: $147Impact: Time spent driving and waiting to be seen. Had to wake up the other children. Tired and dragging the next day at work.

LiveHealth Online

Time: 10 min or less wait Cost: $49 or lessImpact: No driving, no appointments, no long waits. No time off from work. Child feels better faster!

(3 Children)

National average allowed amounts; 2016 claims data based on Local Group and Individual, Non Refunding Members only, for LiveHealth Online fully treatable diagnosis codes in Anthem's 14 Blue states

CEBCO’s Average Allowable Amounts

LiveHealth Online is the trade name of Health Management Corporation, a separate company

providing telehealth services on behalf of Anthem Blue Cross and Blue Shield.

Emergency Room

$1,270

Urgent Care

$149

MD Office

$126

Retail Clinic

$73

LiveHealth Online

$49

*National average allowed amounts; 2012 claims data based on Local Group and Ind, Non

Refunding Members only, for LHO fully treatable diagnosis codes in WLP’s 14 Blue states.

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• NEW for 2018 (effective January 1st)

• $0 co-pay for LiveHealth Online

Why

DeVries A, Li W, Sridhar G, Hummel J, Breidbart S, Barron J; Comparing Quality, Healthcare Utilization and Costs for Patient-Centered Medical Home (PCMH) and non-PCMH Patients in the Pre-recognition Period.

American Journal of Managed Care. 2012; 18; in press; Raskas R,. Latts L, Hummel J, Wenners D, Levine H and. Nussbaum S; Early Results Show WellPoint’s Patient-Centered Medical Home Pilots Have Met

Some Goals For Costs, Utilization, And Quality, Health Affairs, 31, no.9 (2012):2002-2009

GUIDED DECISION MAKING

Customer service designed

to help members find and

use the best—not the most

expensive—care

CONSUMER WEBSITE

Secure access to

personalized health

care information

SOCIAL MEDIA

Targeted health content for

users of all ages and abilities

TRANSPARENCY TOOLS

Access to cost and quality

information to power

better decision-making

MOBILE HEALTH

SOLUTIONS

Apps and websites

created with consumers’

needs in mind

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Let’s make it easy.

Consumer engagement is key to transforming health care.

Our website

SECURE USER-FRIENDLY PERSONALIZED

Seamless transition from public

site to secure member site where

users can find information about

their benefits and claims

Fast enrollment and streamlined

interface, with simple language

and easy-to-use cost and

quality tools

A tailored user experience gives

members the content they care

about most, including access to a health

assessment for measuring progress

No hassle. No jargon. Just super-useful information.

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Getting started is just this easy.At-a-glance information is at your fingertips

when you register on anthem.com.

STEP 1:

VISIT OUR SITE

Go to www.anthem.com

on your computer or

mobile device.

STEP 2:

REGISTER AS A USER

Click “Register Now”

and enter your member

ID number.

STEP 3:

SET A PASSWORD

Pick something nobody will guess.

STEP 4:

ENTER YOUR EMAIL

Enter your

email address to

receive important

information and

updates from

Anthem.

STEP 5:

GO PAPERLESS

Choose “Go Paperless”

for a greener option.

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PERSONAL DASHBOARD17

Once you’re in, you get a big-picture

view of your account

18

BENEFITS

Once you’re in, you get a big-picture

view of your account

19

CLAIMS

Once you’re in, you get a big-picture

view of your account

20

TEMPORARY ID CARDS

Once you’re in, you get a big-picture

view of your account

21

DISCOUNTS

Once you’re in, you get a big-picture

view of your account

Will has a lot of knee pain.

CHECKS ESTIMATE YOUR COST TOOL

He compares the cost and quality

of in-network doctors.

He needs knee replacement

surgery and finds there’s

a wide range of prices

for this procedure.

LOCATES THE BEST

QUALITY FOR THE PRICE

Blue Distinction and

Blue Distinction Center+

designated facilities offer

quality and efficiency at

the best prices.

RETURNS TO

WORK

With a spring in his

step—and savings in

his wallet.

SEES SPECIALIST AT BLUE

DISTINCTION CENTER+

Receives high-quality,

cost-saving care right in

his own neighborhood.

ENJOYS A

QUICK RECOVERY

Blue Distinction Center+

designated facilities have

lower readmission and

infection rates for

knee replacements.

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Health care you can carry in your pocketFind the help you need in a flash.

FIND A DOCTOR URGENT CARE ESTIMATE

YOUR COST

CONTACT US

24

VIEW YOUR

ID CARDS

BENEFITS CLAIMS

Health care you can carry in your pocketManage your coverage, right from your smartphone.