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Whitstable Medical Practice

Annual Patient Survey 2015Thank you to all patients who took the time to complete this survey.

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Q1: How helpful do you find the receptionists at your GP practice?

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Q2: How easy is it to get through to someone at the practice on the phone?

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Q3: How do you rate the overall quality of care provided by all clinical staff you have dealt with?

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Q4: Please pick your usual GP from the list below.USUAL GP Number of Responses

Dr Kanagasooriam 56

Dr Pieters 45

Dr Osborne 73

Dr Chan 62

Dr Carabine 52

Dr King 55

Dr Sil 45

Dr Jardine 61

Dr Brown 42

Dr McArthur 46

Dr Esser 73

Dr Fernando 57

Dr Chandler 49

Dr White 23

Dr Brice 47

Dr Buchanan 47

Dr Parkin 47

Dr Sivaprasad 37

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Q5: How do you rate the quality of care provided specifically by your usual GP?

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Q6: How often do you see or speak to your usual GP?

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Q7: Thinking of times you are willing to see any doctor how quickly do you usually get seen?

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Q8: How do you rate the timescale taken to see a doctor?Answered: 917 Skipped: 0

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Q9: How long did you wait for your most recent consultation to start from the agreed appointment time (not the time you arrived at the surgery)?

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Q10: How do you rate the above waiting time?

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Q11: What method do you mainly use to obtain prescriptions?

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Q12: How would you rate the overall efficiency of this method?

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Q13: Were you aware that Whitstable Medical Practice now runs a Walk in Surgery at all three sites from 8 – 11 Monday to Friday?

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Q14: Were you aware that Whitstable Medical Practice runs extended hours surgery for those patients who find it difficult to visit surgery during normal working hours? (please tick all that apply and see website for more information)

Yes but I have not used this -

Yes and I have used it for GP appointments -

Yes and I have used it for blood test appointments -

Yes and I have used it for other nurse led clinics -

No I was not aware -

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Yes I am aware of the website and newsletter -

I am only aware of the website-

I am only aware of the newsletter-

I am NOT aware of either the website or newsletter -

Q16: Are you aware of the practice website and newsletter?

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Yes and I have had a good experience -

Yes and I have had a satisfactory experience -

Yes but I have had a poor experience -

Yes but I have chosen not to register -

No I was not aware -

Q17: Are you aware of our new online facilty, Patient Access, which gives you the ability to book appointments, request medication and view parts of your medical record via your computer or mobile phone?

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Q18: Overall, how would you describe your experience of Whitstable Medical Practice?

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Q19: Would you recommend Whitstable Medical Practice to someone who has just moved to your local area?

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Q20: Are you?

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Q21: How old are you?

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Q22: Were you happy completing this type of questionnaire online?