powerday optimize business processes oracle enterprise 20 solutions

8/8/2019 Powerday Optimize Business Processes Oracle Enterprise 20 Solutions

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Optimize Business Process with Oracle Enterprise 2.0 Solutions

Sachin Agarwal, Director of Product Management, Oracle WebCenterJamie Rancourt, Senior Manager Product Management, Oracle ECM


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The following is intended to outline our generalproduct direction. It is intended for informationpurposes only, and may not be incorporated into anycontract. It is not a commitment to deliver any

material, code, or functionality, and should not berelied upon in making purchasing decisions.The development, release, and timing of anyfeatures or functionality described for Oracles

products remains at the sole discretion of Oracle.


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Agenda

Business Challenges

How Enterprise 2.0 Can Help

Oracles Enterprise 2.0 Offering

Oracle Enterprise 2.0 in Action

Summary

Q & A Additional Resources


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Business Challenges


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Content in Our Organizations: SnapshotDocuments, Images, Emailever increasing

Online content is exploding and will growsixfold, from 161 exabytes in 2006 to

988 exabytes in 2010.


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Paper-Driven Processes Increase Costs andCause Inefficiencies

Companies spend $20in labor to file adocument, $120 to finda misfiled documentand $220 to reproducea lost document

Average cost to send apackage via courier isbetween $8 and $15

Rent per cubic foot ofstorage (office filecabinet) = $23


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Knowledge Workers Operate in Silos

Difficulty accessing newinformation outside ofsilos discovery costsare high

Communication vehiclescause process lag andjeopardize contentsecurity & accuracy

Overall corporateknowledge suffers

Inability for workers toexpand networks andshare interests decreasesmorale


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Processes Span Multiple Systems CreatingProcess Gaps

Inability to associatecontent to multiplebusiness applications

Users across systems

cannot easily share andcollaborate on businessprocesses

Inefficient humanelement of business

processes causesprocess lag

No single source oftruth for content drivingbusiness processes

SharePoint


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Enterprise 2.0 AddressesBusiness Challenges


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Enterprise 2.0Explained


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Enterprise 2.0Single, Centralized Content Repository

E2O

Create/

AccessContent


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Collaborate/shareinfo with Team

Members

Enterprise 2.0Secure, In-Context Collaboration

E2O

Create/

AccessContent


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Collaborate/shareinfo with Team

Members

Enterprise 2.0Enhanced Process Efficiency

E2O

Create/

AccessContent

Improve

Processes


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E2.0 Empowers Knowledge Workers to Connect,Contribute, Share & Access

HRFinance

Sales

Legal E2O

IT Marketing

Create Richer Connections Group/team workspaces

Social user profiles

Personal and group activity feeds

Self-Service Contribution Company/product blog, wikis

Self-Service HRMS, CRM

Discussion forums

Share & Access Anywhere Company/customer portal

Corporate intranet

Content management repository


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DistributedCapture

CentralizedCapture

Content Repository

E2.0 Streamlines Paper-Based Processes andUnifies Content

EnterpriseApplications

Workflow/Monitor

DocumentAttachments

Capture documents anywhere

Decrease shipping costs

Eliminate paper handling andstorage costs

Store and manage all images &documents in central repository

Reduce cycle time/improveprocess insight

Route and delegate images/documentsand monitor process

Ensure document accuracy

Attach and access documents fromapplications


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InitiateOrder

Enter Itemsand Prices

Credit Check

CreatePO? ProvidePayment

SubmitOrder

CRM

CheckCustomer

Info

MDM Hub Check Pricein ERP

Credit Infofrom ERP

AuthorizePayments

OrderFulfillment

Invoicing

ERP

Yes

No

DiscountRequested

G A P S

E2.0 Helps Bridge Process Gaps Process Sales OrderDiscount Requested


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InitiateOrder

Enter Itemsand Prices

Credit Check

CreatePO? ProvidePayment

SubmitOrder

CRM

CheckCustomer

Info

MDM Hub Check Pricein ERP

Credit Infofrom ERP

AuthorizePayments

OrderFulfillment

Invoicing

ERP

Yes

No

DiscountRequested

E20

Store

Access andShare

Collaborate

E2.0 Helps Bridge Process Gaps Process Sales OrderE2.0 Process Enablers


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Oracle Enterprise 2.0


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Oracle Enterprise 2.0 Enables the Modern Enterprise

Connecting People, Content &Processes Modern User Experience

Enterprise Content Management

Social Computing & Collaboration

Business Process & ApplicationIntegration

Improving EnterpriseProductivity Faster Time to Market

Drive Innovation

Competitive Advantage

Gartner MQ Leader

Enterprise Portal

Enterprise Content Management Enterprise Records Management

Web Content Management

Forrester Wave Leader

Enterprise Portals Conventional Web Platform

Web Content Management

Enterprise Content Management


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Enterprise 2.0 Platform

Oracle WebCenter Suite

Integration Infrastructure

SearchWeb

ServicesAdapters Content SOA & BPM

Oracle WebCenterServices

Third partyrepositories

CRM ERP LegacyApplications

BI Data Sources

Enterprise

Portals

Team

Spaces

Dashboards Composite

Apps & RIA

Collaborative

Applications

Multi-Channel

Access

Oracle ContentManagement

IdentityManagement

Oracle Enterprise 2.0 Solution


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SearchWeb

ServicesAdapters UCM SOA & BPM

WebCenter ServicesWikis, Blogs, Mashups, Analytics, RSS, Social Networking



BI Data Sources

EnterprisePortals

TeamSpaces

Dashboards CompositeApps & RIA

CollaborativeApplications

Multi-ChannelAccess

IdentityManagement


WebCenter SpacesPersonal Spaces, Group Spaces & Templates

.NET App Accelerator

WebCenter Portal FrameworkPortlet Integration, Metadata Services, Composer, BusinessDictionary, Task Flows

WebCenter Real Time & Intelligent CollaborationInstant Messaging, Presence, ConferencingConnections, Brokering, Indexing

Oracle WebCenter Suite & Services


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Consolidated view ofinformation frombusiness processes,databases andapplications.

Composite User Interface for Oracle ApplicationsEnhanced Collaboration and Process Insight

WSYIWYG Site Personalization

Drag and Drop Mashup Assembly

Unified Business Catalog & Metadata

Integration: REST, JSR-168/WSRP 2.0

Pre-Packaged Portlet (Packs)


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Integrated Dashboard

Notifications

Email

Discussions

& Presence

Documents

Search

CustomPartner

Legacy

Other Apps

BusinessIntelligence Apps

Wiki / Blog

Social

Networks
http://www.eurescom.de/summit2005/logos/sap_logo.jpg


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Accounting Work Space: Process Tasks in Context

EmbeddedAnalytics

Rich, Unified

User Experience

EnterpriseApplicationIntegration

ContextualE2.0 Services

BusinessProcessIntegration

Accounting& FinancialMgmt Info


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Oracle WebCenter Suite for Sales, Marketing &Customer Service

Search, access and share allcustomer, product and salesinformation within and outside ofCRM application

Quickly collect competitive

information with RSS and Twitterfeeds and display directly in theportal

Accelerate execution of marketingcampaigns with group spaces formarketing program collaboration

Provide call center trainingresources across the enterprisewith Oracle Composer andBusiness Dictionary

SIEBEL


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WebCenter Spaces

Integrates personal and groupworkspaces with applications

Enables people to work togethermore effectively by embeddingad-hoc activities in a business

process or application

Personal pages for publishing,sharing, and reuse featuringsocial feeds, email, tasks, tags,recent documents

Securely collaborate on contentassociated with business processor activity


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Enterprise 2.0 Platform



SearchWeb

ServicesAdapters Content SOA & BPM

Oracle WebCenterServices



BI Data Sources

EnterprisePortals

TeamSpaces

Dashboards CompositeApps & RIA

CollaborativeApplications

Multi-ChannelAccess

Oracle ContentManagement

IdentityManagement

Oracle Enterprise 2.0 Solution


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More Secure, Easily

Accessible &SearchableApplications Content

Extending ECM to Oracle ApplicationsEnd-to-End ECM

Store & Manage Attachments(Universal Content Management)

Automate Paper Processes(Imaging and Process Management)

Manage Records Retention(Universal Records Management)

Securely Archive Documents(Universal Content Management)


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Oracle ECM for Oracle ApplicationsEnterprise Application Documents Strategy

Complete: Business applications, ECM& BPM on one scalable, secure platform

Open & Integrated: Out-of-the-box,

standards-based integrations support a

wide range of Oracle Applications

Strategic: Add value today, build skills

for the future with the ECM solution for

Applications Unlimited and Oracle Fusion

Applications

Oracle stands to take a large share of ECM

integration to support the enterprise application

needs of organizations.

Forrester Research, 2008

ERP CRM

CONTENT MANAGEMENT

SCM

E-BUSINESS SUITE | PEOPLESOFT

SIEBEL | JD EDWARDS


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Ad-hoc attachments

Replace native document stores

Enterprise class scalability and functionality Application content reuse

Quick scan document capture

High volume document processing

Automating paper-based processes Accounts payable automation, time & expense

management, order management

Provide imaging, capture, forms recognitionand workflow

Oracle Enterprise Application DocumentsAttachments and Imaging for Oracle Applications

Key productized integrations available & planned E-Business Suite, Siebel, PeopleSoft, and JD Edwards


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Oracle Content Management forAccounts Payable Processing

Reduce paper invoicehandling and data entry withintelligent forms processing

Quickly respond to vendors

and auditors with one-clickaccess to imaged invoices

Decrease invoice cycle timeswith built-in exception handlingworkflows

Achieve greater processinsight with activity dashboardsand reports

E-BUSINESS SUITE


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Oracle Content Management for Sales

Capture and attach paper orelectronic sales documents andattach them to customer records

Easily find and access allcustomer documents from one

unified repository

Increase document accuracywith document management -de-duplication and versioning

Publish documents to internaland external sites for easysharing with web contentmanagement

SIEBEL


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Oracle Enterprise 2.0 inAction


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Streamlined Accounts Payable Processing

Business Problem: Invoice processing delays

due to mail lag

Delayed approvals process

Difficult to find and retrieve

Oracle Solution:

Oracle Imaging and ProcessManagement

Oracle JDEdwards

Enterprise One FinancialManagement

Results:

Reduced A/P cycle by 20+days, reduced billing cycle bymonths

Savings of $100,000 annually

Developed work volumemetrics and make moreinformed decisions aboutstaffing levels
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Access to Multiple Real Estate Applications from SingleUser Interface

Business Problem: Procurement of goods and

services for over 10,000 realestate properties worldwide

Consolidate and manage

over 400 disparate,heterogeneous systems

Need for customfunctionality beyond OracleApps

Oracle Solution:


Oracle SOA Suite, IDM, BI

EBS, Siebel and PeopleSoft

Results:

Retired 46 legacy apps

Improve IT response times fornew business requirements

Flexible composite apps UIenabled cost-effective whitespace development for newrequirements


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Intuitive Dashboard For TransportationManagement Systems

Business Problem: Transportation management

info held in isolated system

Sales tracking managementnot integrated with

transportation management Ad-hoc interactions kept

separate from other systems

Oracle Solution:

Oracle WebCenter Suite Oracle E-Business SuiteTransportation Management

Oracle Siebel CRM

Results:

Using WebCenter Spaces fordelivering executive dashboard

to view key applicationssystems

Easy, fast lookup interface fordrivers and staff to provideinstant information onshipments

Rolled out to over 900 topexecutives to drive businessgoals


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Sustainable, Certified Application Integrations

Business Problem: Competitive A/P imaging

integration broke duringEBS upgrades

Recurring consulting fees

No in-house integrationknowledge

Oracle Solution:

Oracle Document Capture

Oracle Imaging and ProcessManagement

Oracle E-Business SuiteR12

Results:

I/PM integration does not breakduring EBS upgrades

Changes to system can bemade in-house

Simplified, more-timely salesand technical support


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Summary


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Summary Oracle E2.0 is the Foundation forUnified Content, People and Processes

Business challenges 2010 Content explosion

Siloed workers

Process gaps

E2.0 addresses challenges

Content management

Enhanced collaboration

Empowered knowledge workers

Oracles E2.0 Solution

Oracle Web Center Suite Oracle Enterprise Content Management Suite

Certified Application Adapters Siebel,PeopleSoft, JD Edwards, E-Business Suite

In-Context content management, portals, and collaboration


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Questions?

Oracles Enterprise 2.0 blog:http://blogs.oracle.com/enterprise20

Twitter:http://twitter.com/OracleE20

Facebook:http://facebook.com/OracleE20

Is your organization ready for

Enterprise 2.0? Take anassessment to find out!http://getsocial.oracle.com


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