power user academy booklet

Role Based Education

Power User Academy

Information Booklet

Copyright Note

All rights reserved. Neither the course material of all our courses nor any part of it may be copied or reproduced in any form or by any means, or translated into another language, without the prior written consent of SAP Southern Africa. Please note that no other organization may use SAP training material or any part of this material during any form of training courses, seminars, workshops, or other types of education and presentations, without the prior written consent of SAP Southern Africa and without paying a license fee. This document is subject to change without prior notification.

I017301, 01/03/-1,

General – nicely documented and very relevant. I have highlighted areas of re-use with the documents I am working on and times for completion on this. In general, we should put this online, costs for updating much cheaper, can shortcut on desktop of people using this, can brainstorm great search functions that are question / problem driven. Joanne Swan can be sent on a course to do this at minimal cost. Also SAP has Front Page, and easy to use online authoring course, which our web master can teach Joanne to use. Speaking of web, once this is completed, I would like to discuss elements of this that we can include on SAP net, especially the assessment stuff. It would be great long term, if people could complete this assessment via the web, without having to go into a SAP branch / office. I have tasked Joanne Swan as being the owner of marketing based information on SAPNET. What are your thoughts on web relevant info?

I017301, 01/03/-1,

We need to clearly define the Audience for this document. We should have a section before the preface to say, this document is designed for XYZ employees for them to XYZ client queries on role based effectively, etc. For example, if customer service rep’s / ops, we should include positioning based booklet and FAQ’s (I am adding to this, see rbt/marketing/R 4 power user academies/FAQ’s for Power Users). I am to attend the meeting with Johan Pretorius next week with Kathy, and will add to this, along with the questions from Jenny Prospero’s team, e-mail you. I will let you know once confirmed. Some of this document could be part of the Service Level Agreement (SLA), which will come into effect next year, between role based and SAP SA subsidiary. For example Ops checks trainee assessments randomly to QC quality of delivery, does client telephone checks on satisfaction with training delivery etc. to check CS and SAP trainer standards. I will include a process whereby sales notifies us of new clients, which will be included and updated in the client reference list in BEAT, for marketing collateral. Joanne Swan will be the owner of this.. Also process whereby we are notified of need for more collateral from SAP, ie, ordering process via Joanne

Role Based Education Power User ACADEMY

TABLE OF CONTENTS1 PREFACE...................................................................................................................... 4

2 POWER USER ACADEMY OVERVIEW...............................................................................5

2.1 WHAT IS A POWER USER?............................................................................................5

2.2 WHAT ARE POWER USER ACADEMIES?.........................................................................5

2.3 WHO IS THE TARGET AUDIENCE?...................................................................................6

2.4 POWER USER ACADEMY COURSE OBJECTIVES..............................................................6

2.5 WHAT ARE THE PREREQUISITES?...................................................................................6

2.6 WHAT ARE THE INDIVIDUAL AND ORGANIZATIONAL BENEFITS?........................................62.6.1 Individual Benefits............................................................................................................................... 62.6.2 Organizational Benefits....................................................................................................................... 7

3 POWER USER ACADEMY MODULES................................................................................8

3.1.1 Financial Accounting and Controlling Module.......................................................................................83.1.2 Objectives........................................................................................................................................... 83.1.3 Course Content...................................................................................................................................8

3.2 SALES AND DISTRIBUTION MODULE.............................................................................103.2.1 Objectives......................................................................................................................................... 103.2.2 Course Content................................................................................................................................. 10

3.3 MATERIALS MANAGEMENT MODULE.............................................................................123.3.1 Objectives......................................................................................................................................... 123.3.2 Course Content................................................................................................................................. 12

3.4 PRODUCTION PLANNING TRACK...................................................................................133.4.1 Objectives......................................................................................................................................... 133.4.2 Course Content................................................................................................................................. 13

3.5 HUMAN RESOURCES...................................................................................................143.5.1 Objectives......................................................................................................................................... 143.5.2 Course Content................................................................................................................................. 14

3.6 COURSE STRUCTURE..................................................................................................15

4 ASSESSMENT EXAMS...................................................................................................16

4.1 ASSESSMENT OF R/3 POWER USERS - ALL YOUR QUESTIONS ANSWERED...................18

4.2 FINANCIAL ACCOUNTING AND CONTROLLING RELEASE 4.0...........................................21

4.3 SALES AND DISTRIBUTION RELEASE 4.0......................................................................22

4.4 MATERIALS MANAGEMENT RELEASE 4.0......................................................................23

4.5 PRODUCTION PLANNING RELEASE 4.0.........................................................................24

Copyright © 1999 SAP AG. All rights reserved. SAP, and the SAP logo are trademarks of SAP AG.

I017301, 01/03/-1,

as per Kath’s edits, call track

I017301, 01/03/-1,

include a section before, Who Should use this booklet


4.6 HUMAN RESOURCES RELEASE 4.0..............................................................................25



1 Preface

Power User Academies are aimed at users who provide a crucial support role for other business users within the organization.

Whilst these users do not need configuration skills, they are responsible for supporting users in multiple roles, and will need in-depth knowledge of the integration points within the SAP system and be able to understand the “big picture” of SAP beyond a single user role.

Assessment is offered for these courses to ensure that users understand and can apply the skills learned during the course.

In full alignment with SAP’s global training approach, Power User Academies are based on a training concept that is business process oriented and hands-on. The course is designed specifically to provide the application know-how that Power Users require.


I017301, 01/03/-1,

Mention the functional areas that these academies cover and R4.0. Useful to have a role based contact number here, should they require more info, need training etc.

I017301, 01/03/-1,

assessment is offered, successful assessment leads to certification as a SAP Certified Power User. We need to work with Marion & Azhar to be specific on what value this certification has commercially and to organizations. What does it certify you to do? This was included as a question e-mail from Jenny Prospero’s meeting. See my section in info booklet on Certification


2 Power User Academy Overview

2.1 What is a Power User?

Power Users (who my also be referred to as Super Users), are defined as users who perform a support function across multiple roles within the organization.

This may include one or more of the following functions:

Be part of an implementation team.

Support responsibilities to other users after the system has been implemented.

SAP R/3 training delivery to users performing a number of different roles.

Line Operational Supervisory functions to a wide range of staff performing a number of different roles.

Senior users who wish to extend their usage skills.

Project planners who need to appreciate broad SAP R/3 usage issues within their module scope.

Departmental Heads who are project committee members, and or business strategists responsible for achieving Organizational strategy.

2.2 What are Power User Academies?

Power User Academies run for a duration of 10 (ten) working days, where participants learn about application functionality in a practical, hands-on manner, working with business processes, illustrated by a model company.

Power User Academies provide intensive learning, maximizing the understanding and enabling the retention of product functionality. Exercises are incorporated into the training day, so those participants have the opportunity to practice new skills, and participants have the option of writing an Assessment Exam at the end of the course to consolidate what they have learned.

Power User Academies consist of 5 (five) different modules (i.e. FI/CO, SD, PP, MM & HR), participants can select one module, according to the area in which they work.

Power User Academies are ‘industry neutral’ covering principal areas of a module.


I017301, 01/03/-1,

insert here that the training is delivered on a complete functionality R/3 system. I have put this in the FAQ’s brochure, the main message being “We train on a total functionality system. This is vital, as we teach users best business practices for complete systems which helps them drive out any unused / misused functionality that you are using in your business. It acts as a system and best business practice check for your business, using a complete system and process as your comparison point. Our trainers are expert facilitators and have a wealth of business experience they can bring to the training session. We provide you with case studies and performance measurements that you can then apply to your own business.

I017301, 01/03/-1,

We have a case study at the end of the course. My info booklet “You do a business case study at the end of the course to consolidate the “big picture” of what you have learned during the course”. This is NOT certification, learners have the option to do certification after the training event. Can you check this practically with Azhar, for example, do they have to go back to SAP to certify, or is the certification done after the case study, at the end of training. We also need to stipulate when results on this will be available, ie, average turnaround time, who would notify participants, do they get mailed a certificate etc. Is there a time limit on having attended the course to taking certification. Where can they take this test. Also in chatting to Mark Glover, Power users who perform this role in the company can take the certification test to get the piece of paper, without doing the Power User Academy. This is why the certificate needs some value and weight to it, certifying people who pass to do xxxyxxx in an organisation

I017301, 01/03/-1,

business scenario exercises, to increase hand-on approach. See my info booklet, Special Learning Features section.

I017301, 01/03/-1,

I would use the term learners instead of participants, and facilitator’s instead of instructors, these are more sexy, buzz words in the industry and relate to the concepts of Adult Learning

I017301, 01/03/-1,

we should standardize between info booklet and this. This one is new and not, as yet in info booklet. If designed for cust service rep’s, should include aspect of pre-cursor or bridging course to TeamSAP academy training, for users with zero base skills.

I017301, 01/03/-1,

Should be standard with info booklet, see section Who Should attend this course


2.3 Who is the target audience?

All existing or potential SAP R/3 users who wish to enhance their overall knowledge of a specific SAP R/3 module.

2.4 Power User Academy Course Objectives

Power User Academies are intended to provide a broad overview of the SAP R/3 module in which you work in. It is ‘industry neutral’, covering principal areas of that particular module that non-manufacturing companies require

2.5 What are the prerequisites?

The prerequisites for all the modules are the same in that participants are required to possess business knowledge or experience in the area in which they wish to train in, as well as Microsoft® Windows® proficiency.

2.6 What are the Individual and Organizational benefits?

2.6.1 Individual Benefits

Promotes user career development and advancement.

Users “see the full picture and have a better understanding of why they do things”.

Users understand what an integrated business system actually is and how they work within this system (they become business, information users).

User personal knowledge development, skill gain and empowerment.

Helps people to achieve their own personal, job, department and company goals.

Helps users understand how SAP can assist them in achieving their individual and organisational goals / KPI’s (Key Performance Indicators).


I017301, 01/03/-1,

As above – I have combined individual and company benefits in the info booklet, the brochure mentioned above specifies individual and company benefits

I017301, 01/03/-1,

I have used a limited few in the info booklet, mainly due to space constraints. Look in info booklet, the Benefits to To and Your Company section. If you want something more comprehensive, see the Brochure rbt/marketing/saphila/brochure/word doc.

I017301, 01/03/-1,

Rather say that there is a baseline of standard pre-requisites coupled with specifics for each functional area. I have only used the must have’s from the course design documents, and not the recommended, with the logic being we don’t want to put people off. There are inconsistencies between standard pre-req’s across course design documents, which I will e-mail CDMs and yourself on. The standard ones I have used are: Good working knowledge of a Windows Operating Environment

I017301, 01/03/-1,

I also picked this up from somewhere. I think this is confusing, as it might imply that manufacturing companies should not attend. Can u get clarity on this from Kathy, as I wouldn’t want to use information that I myself could not explain


2.6.2 Organizational Benefits

Improves productivity and profitability via optimised business use of the SAP R/3 system.

Reduces costs associated with supporting users in their system usage via improved business ownership by users at operational levels and user empowerment.

Leverages strategic benefits from improving operational issues and having an empowered organization.

Supports change management initiatives within your organization.

Ensures the ongoing return on your SAP investment.

Provides knowledge necessary for management and staff to actively apply R/3 to their business.

Gives users the ability to use SAP to adapt to the ongoing dynamics of the business world.

Can be used for ongoing employee development and career enhancement; new hire education and employee re-skill.

Reduces costs associated with the development of total functionality user educational material for current implementations and upgrades.

Installs a continuous “learning” culture of setting and achieving business goals in the organisation through the understanding of competitive goals and KPI’s (Key Performance Indicators).


I017301, 01/03/-1,

I have combined individual and company benefits in the info booklet, the brochure mentioned above specifies individual and company benefits


3 Power User Academy Modules

3.1.1 Financial Accounting and Controlling Module

3.1.2 Objectives

Provide a broad overview of the SAP R/3 Finance system, in particular the course illustrates from the financial standpoint the degree of integration that exists between the component parts of SAP R/3.

3.1.3 Course Content

Overview of SAP R/3

Navigation

The Business Cycle

Finance

Organizational Structures

Master Data

Journal Entries

Deferral and Accruals

Account Reconciliation

Reporting

Controlling

Organizational Structures

Master Data

Cost Center Planning

Actual Postings

Period-end Closings

Internal Orders

Asset Accounting

Overview of Assets

Master Data

Transactions


I017301, 01/03/-1,

I suggest we replace all of this with info booklet specifics, can use sections course objectives, course coverage with diagram, and areas covered per day below this. I will e-mail you the final, once CDMs have signed off next week


Reporting

Accounts Payable

Overview

Master Data

Document Overview

Postings

Queries on Vendors

Invoice Verification

Reporting

Payments

Automatic Payments

Accounts Receivable

Overview

Master Data

Invoicing

Payments

Customer Queries

Sales and Distribution Integration

Dunning

Credit Rating

Extended Reporting

Human Resources

Structures in HR

Payroll Accounting

Closing and Audit

Period-end Closing

Audit Issues

Reporting

Standard Reporting

Additional Reporting Tools



3.2 Sales and Distribution Module

3.2.1 Objectives

Gain a broad knowledge of Sales and Distribution structures, processes, transactions and reporting.


Getting started in SAP R/3

Logging on

Basic navigation

Business Cycle

Business cycle activities and integration

Customer Order Management

COM processes

Organisational Structures

Sales order, shipping, transportation and billing structures

Master Data

Customers

Materials and Prices

Sales Order Processing

Pricing in sales orders

Availability Check

Delivery Scheduling

Optimise and manipulate sales orders

Credit risk management

Complaints processing

Tools for managing materials

Special business transactions



Delivery Processing

Picking

Packing

Transportation

Goods issue

Collective shipping processing

Billing Processing

Billing methods

Reports

Transaction reports

Lists

Pre-sales Transactions

Inquiries

Quotations

Sales support

Scheduling Agreements

Customer agreements

Customer contracts

Promotions and pricing

Pricing condition records

Sales deals

Standard Analysis

Analysis of Sales Information System

Early Warning System



3.3 Materials Management Module

3.3.1 Objectives

Explain the use of SAP R/3 Materials Management system in managing business processes from materials planning through purchasing, inventory management and consumption. Determine the transactions required to perform business processes. Use the SAP R/3 system to execute transactions in all the above processes. Describe how to optimise processes in SAP R/3. Highlight integration points to other applications. Use Purchasing and Inventory management Information Systems to analyse the aforementioned processes.


Getting started in SAP R/3

Materials management in context (introduction, business cycle etc)

Materials management data

Materials planning

Purchasing

Inventory Management

Physical Inventory

Invoice verification

Reporting



3.4 Production Planning Track

3.4.1 Objectives

This course will enable you to explain the use of the SAP R/3 Production Planning system in managing the Business Processes from SOP, Demand Planning and MPS/MRP to Execution and Controlling. Optimize and use the SAP R/3 system to execute transactions in the business cycle, as well as utilise SAP R/3 Logistic Information System for Production Planning


Course Overview and Introduction to R/3

Production Planning Overview

Master Data

Sales and Operations Planning (SOP)

Demand Management (DM)

Master Production Scheduling (MPS)

Material Requirements Planning (MRP)

Long Term Planning

Production Order/Execution and Controlling / Shop Floor Control (SFC)

Capacity Requirements Planning (CRP)

Distribution Resource Planning (DRP)

Reporting using the Logistic Information System

Additional Functions Overview

Variant Configuration

Repetitive Manufacturing

KANBAN

Engineering Change Management (ECM)

Cross Functional Elements

Production Planning for Process Industry (PP-PI)



3.5 Human Resources

3.5.1 Objectives

Learn how to utilise SAP R/3 to enhance one’s organization, utilise Human Resource functionality to support the business processes. Gain a broad knowledge of Human Resources structures, processes, transactions and reporting.


Course Overview

Introduction to SAP R/3

SAP R/3 Human Resources Overview

Personnel Administration

Maintenance of Individual and Multiple records

Dynamic Actions and Authorizations

Time Management

Working Time Models and Public Holiday Calendars

Time Recording

Shift Planning

Introduction to Cross Application Time Sheet

Payroll Administration Overview

Organizational Management

Simple Maintenance

Detail Maintenance

Personnel Development

Qualifications

Recruitment

Career and Succession Planning

Compensation Management and Personnel Cost Planning

Training and Events Management

Reporting

Delta SAP R/3 release 4.5 overview



4 Assessment Exams

Participants are given the opportunity to take the assessment exam at the end of the Power User Academy. Assessment exams are one hour in duration and consist of thirty multiple-choice questions, participants are allowed access to their course documentation.

A Proctor who is responsible for the test environment manages the test. The Proctor gives each candidate a letter detailing their Candidate Identification Number, and a consent form for the storage of Personal Data. The candidate must complete the form before leaving the exam room.

The Proctor gives an introduction to the test, providing candidates with the necessary instructions for completion of the test.

The questions are mainly multiple choice questions that offer between three and five answers to choose from. There may be one or more than one correct answer. The question indicates whether there is one or more than one correct answer.

Participants are notified of their results the same day, and are forwarded certificates shortly thereafter. The results are stored on a central database at SAP. No detailed results or marks will be provided to participants or organization, in any form. The exam results are classified into Pass and Fail.

Pass: The participant has passed the exam and will receive accreditation.

Fail: The participant has not displayed a base knowledge of SAP and did not achieve the overall 70% Pass Mark

The certificate confirms that the consultant has attained a standard level of knowledge of the R/3 System, in the area in which he/she was tested. The certificate is release based and can be updated with further training when a new release becomes available.

The details printed on the certificate include:

Candidate Name Candidate Company SAP R/3 Module in which the exam was undertaken in Release Number Certification ID


I017301, 01/03/-1,

I understand we will complete q’s for each area by year end, if no suitable tool is found we will assess using paper-based format. Do you, Marion & Azhar have actions to people to dates for clearing up: use of online tool use of online tool for Sap and CS / franchisee, will it be the same what will this assessment specifically provide “value” per functional area are we weighting questions how many times can u take the test if you fail what does SAP do ITO support for people who fail and want to redo – for example, will it assess different knowledge areas, if a person fails in certain areas, will we look at focuses retraining in those areas only, to ensure they pass?


4.1 Assessment of R/3 Power Users - All Your Questions Answered

Why do I need the SAP R/3 Power User Assessment Certificate?

SAP offers knowledgeable Power Users the opportunity to obtain recognition of their SAP R/3 System knowledge by taking an Assessment exam for SAP R/3 Power Users. The Certificate provides organizations with assurance that the participant has the required SAP R/3 Power User knowledge in his/her business application.

Which modules can I be tested in?

SAP offers Power User Assessment exams in the following SAP R/3 release 4.0 business areas:

Accounting and Controlling

Materials Management

Production Planning

Sales and Distribution

Human Resources

How do I know if I have enough knowledge and experience to sit the test?

In order to decide whether you are ready to sit the test, SAP recommend that you review the Assessment exam contents in this brochure.

What do I do if I need more experience?

Should you require training on a specific section of the syllabus, you can contact your closest Subsidiary or Role Based Education Franchise for a copy of the Role Based Education Course Schedule.The Power User Academy is the best route for those who require broader training, or have no SAP R/3 experience.

What is the format of the examination?

Participants write a one-hour multiple choice exam consisting of thirty questions. Access to course documentation is permitted. These examinations are release specific and reflect the actual tasks of a SAP R/3 Power User. The exams are standardized worldwide and carried out under the supervision of SAP.



What level of knowledge is tested?

The exam tests the knowledge required by a Power User to work as a productive member of an organization. The certificate shows that the participant understands and can apply the skills required by a Power User.

What does the examination test?

Needs to be completed.

What do I do when I want to sit the test?

Contact your closest SAP Subsidiary or Role Based Education Franchise for details for information about the closest Assessment Centre.

How will I know if I have passed?

The result of your test will be communicated to you in the “passed” or “failed” format. No detailed results or marks will be provided in any form. If you passed the test a certificate will be sent to you.


I017301, 01/03/-1,

This is vital regarding the commercial value attached to these tests. Who is working on this?


4.2 Financial Accounting and Controlling Release 4.0

The one-hour examination consists of thirty multiple-choice questions from the Topic Areas specified below:

Require contents of exam and weightings



4.3 Sales and Distribution Release 4.0





4.4 Materials Management Release 4.0





4.5 Production Planning Release 4.0





4.6 Human Resources Release 4.0




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