power of persuasion
DESCRIPTION
The best leadership qualities.TRANSCRIPT
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The Chazin Group. © 2011. www.TheChazinGroup.com
The Chazin Group
The The POWERPOWER of of PersuasionPersuasion
The Chazin Group
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Special ThanksSpecial Thanks
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In the next 3 hours…In the next 3 hours…
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This Morning’s Agenda
Winning Trust Building Credibility The Confidence to Lead Influencing Others Motivational Leadership Planning & Accountability Overcoming Barriers “CREATIVELYCREATIVELY”
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Winning TrustWinning Trust
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Why Did YouWhy Did YouChooseChoose
MEDICINE?MEDICINE?
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Hippocratic Oath
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• Give all the credit, take all the blame.• Be accountable at all times.• Help others.• Make your words your actions.• Show that you’re working for others’ best
interests as well as your own.• Listen respectfully and value others.• Share what you know about the direction NY
Hospital Queens is heading.
The Chazin Group The Chazin GroupWinning Trust
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• Show that you know how to work with and earn the support of upper management.
• Signal an error, a breakdown, a missed objective that will affect other people's expectations.
• Respect old ideas while you dig for new ones.
The Chazin Group The Chazin GroupWinning Trust
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• Show consistency in the values that influence your decision-making.
• Demonstrate awareness of all the key ramifications of your decision.
• Explain why you are shifting management styles--from participative to more autocratic--when the situation calls for a shift.
• Let people know the downside (negatives) as well as the good news.
• Support your subordinates' decisions.
The Chazin Group The Chazin GroupWinning Trust
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Building CredibilityBuilding Credibility
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• Never EVER lie.• Don’t try to cover up mistakes.• Be honest with everyone you deal with.• Follow through on all your promises.• Stand by your convictions.• Show respect by listening to the concerns of
others.
The Chazin Group The Chazin GroupBuilding Credibility
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• Possess the facts to support your assertions/ claims/statements.
• Maintain others’ confidentiality.• Become a subject matter expert.• Get published.• Obtain all the necessary certifications and
accreditations.
The Chazin Group The Chazin GroupBuilding Credibility
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• Serve on panels.• Speak at conferences.• Join industry associations.• If you don’t know something…say so, and
commit to getting the answer.• Don’t let your emotions color your judgement.
The Chazin Group The Chazin GroupBuilding Credibility
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The Chazin Group The Chazin GroupThe Credibility Pyramid
Graham Jones credibility pyramid - www.problogger.net/archives/2009/07/12/how-to-build-credibility/
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The Confidence to The Confidence to Lead: It’s Lead: It’s ININ YouYou
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Defining Leadership
• Possess a VISION• A person who builds consensus,
guides, or inspires others • Generally refers to the position or office
of an authority figure• The ability to get people to follow
willingly• About behavior first, skills second• Creating buy in
The Chazin Group The Chazin GroupThe Confidence to Lead
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What Makes A Leader?
• “They may forget what you said, but they will never forget how you make them feel.” Carol Buchner
• “Many of life's failures are people who did not realize how close they were to success when they gave up.” Thomas Edison
• “A leader is one who knows the way, goes the way, and shows the way.” John C. Maxwell
• “Too many people overvalue what they are not and undervalue what they are.” Malcolm Forbes
The Chazin Group The Chazin GroupThe Confidence to Lead
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What Makes A Leader?
• “The secret of joy in work is contained in one word - excellence.” Unknown
• “To know how to do something well is to enjoy it.” Pearl S. Buck
• “Outstanding leaders appeal to the hearts of their followers - not their minds.” Unknown
• “Praise loudly, blame softly.” Catherine the Great
The Chazin Group The Chazin GroupThe Confidence to Lead
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What Makes A Leader?
• A person who rules, guides or inspires others.• Generally refers to the position or office of an authority
figure.• Descriptions abound:
“Never doubt that a small group of committed individuals can change the world. Indeed, it’s the only thing that ever has.” Margaret Mead
“A leader is a dealer in hope.” Napoleon Bonaparte “The leadership instinct you are born with is the backbone. You
develop the funny bone and the wishbone that go with it.” Elaine Agather (Chairman, Chase)
“Do you wish to rise? Begin by descending. You plan a tower that will pierce the clouds? Lay first the foundation of humility.” St. Augustine
The Chazin Group The Chazin GroupThe Confidence to Lead
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What Makes A Leader GREAT
• Leading is Setting Direction & Guiding Others to Follow.
• The Golden Rule:– Perhaps the single most important technique
for you to motivate the people you supervise is…treat others the way you wish to be treated.
– Sounds simple? It’s not!
The Chazin Group The Chazin GroupThe Confidence to Lead
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What Makes A Leader GREAT
• Developing Great Decision-Making Skills:– Do not make decisions that aren’t yours to make.– Choose from alternatives, not “Right & Wrong.”– Avoid snap decisions.– Make decisions while you have time.– Do your decision-making on paper.
The Chazin Group The Chazin GroupThe Confidence to Lead
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The Chazin Group The Chazin GroupThe Confidence to Lead
How To Become A Leader
Check Yourself…Who Are You?• People Have to WANT to Follow You
Possess Self Knowledge• Your Strengths & Weaknesses• Seek Opinions / Criticisms
Become a Role Model Make Your Words Your Actions
• Your Actions Should Mirror Your Words
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Management is detrimental; leadership is leadership is criticalcritical:
Becoming a GREAT Leader…
MANAGEMENTMANAGEMENT LEADERSHIPLEADERSHIP
“Management” (from Old French ménagement “the art of conducting, directing”, from Latin manu agere “to lead by the hand”) characterizes the process of leading and directing all or part of an organization, often a business, through the deployment and manipulation of resources (human, financial, material, intellectual or intangible)…
• Possess a VISION• A person who builds consensus, guides, or inspires others • Generally refers to the position or office of an authority figure• The ability to get people to follow willingly• About behavior first, skills second• Creates “buy in”
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Your Five Step Plan Plans Has A Vision Shares Their Vision Takes Charge Inspire Through Example!
Becoming a GREAT Leader…
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The Chazin Group The Chazin GroupBecoming a GREAT Leader
Embrace Decisiveness Over Inclusivity Know Just Enough Technology Manage Your Time Work Long Hours Create a Positive Environment
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The Chazin Group The Chazin GroupPeople Are Following. Now What?
Serve People’s Needs Listen HARD! Keep Earning Their Trust Pursue Change Share Leadership Build Teams Leadership & Development
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Influencing OthersInfluencing Others
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• Become a coach/mentor.• Offer to conduct training.• Offer your support.• Engage extended staff like hospitality services.• Live your convictions.
The Chazin Group The Chazin GroupInfluencing Others
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Motivational LeadershipMotivational Leadership
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Leadership Styles
• Autocratic
• Bureaucratic
• Charismatic
• Democratic/Participative
The Chazin Group The Chazin GroupMotivational Leadership
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Leadership Styles
• Laissez-Faire / Delegative
• People/Relations-Oriented
• Servant Leader
The Chazin Group The Chazin GroupMotivational Leadership
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Leadership Styles
• Task-Oriented
• Transactional
• Transformational
The Chazin Group The Chazin GroupMotivational Leadership
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The Chazin Group The Chazin GroupMotivational Leadership
Leadership Styles
• The Ethical Leader: People, Purpose, Probity, Plant
The character or personality of a good ethical organization and leader.
Sourced from: www.businessballs.com/ethical_management_leadership.htm
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Motivational LeadershipMotivational Leadership
Democrat
Autocrat
Trans-actional
Trans-formationalYOU?
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Planning &Planning &AccountabilityAccountability
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• Identify Best Practice• Codify Best Practice• Train the Process• Coach the Process• Measure the Process• Compensate the Process• Constantly Improve the Process
http://hbswk.hbs.edu/archive/5028.html
7 Steps to Standards of Care
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• The realities you face:– The economics of healthcare planning– The codes– The regulations– The ROI on upgrading facilities– Input from physicians, staff, and community leaders
is required
The Chazin Group The Chazin GroupPlanning & Accountability
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• The landscape:– Admitting– Inpatient wards– Outpatient areas– Surgical suites
The Chazin Group The Chazin GroupPlanning & Accountability
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Planning & Accountability
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Overcoming Roadblocks & Overcoming Roadblocks & BarriersBarriers
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• Persistence• Get out of your own way and don’t listen
to your HEAD TRASHHEAD TRASH• Attack a problem from all angles• Implementation intentionsImplementation intentions are
strategies to overcome habits • Plan all known contingencies• Creative problem solving
The Chazin Group The Chazin GroupOvercoming Roadblocks &
Barriers
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Dare to be Dare to be GREAT!GREAT!
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If I only had a If I only had a hammerhammer……
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• Take Calculated Risks• Set STRETCHSTRETCH Goals• Embrace Change• Run Towards Challenges• Lean Into Discomfort• Take on NEW Responsibilities• Find GREATGREAT Allies
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How have How have YOUYOU tapped tapped into the diversity & into the diversity & strengths of your strengths of your
team, for the team, for the continued growth of continued growth of
NYHQ? NYHQ?
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““Good is the Good is the Enemy of Great.”Enemy of Great.”
Jim CollinsJim Collins
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In EVERY type of In EVERY type of organization that organization that
transforms transforms from GOOD from GOOD to GREATto GREAT, certain , certain
attributes existattributes exist.
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““Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is do what you believe is
great workgreat work. . .”.”
Steve JobsSteve Jobs
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That’s How It’s That’s How It’s ALWAYSALWAYS Been Done Been Done
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DO IT DO IT ApproachApproach
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DD DefineDefine the problem the problem
OO OpenOpen your mind & apply your mind & apply creative techniquescreative techniques
II IdentifyIdentify the Solution the Solution
TT TransformTransform: implement the : implement the solution using an action plansolution using an action plan
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BrainstormingBrainstorming
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BrainwritingBrainwriting
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The Disney Creative The Disney Creative StrategyStrategy
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DreamerDreamer RealistRealist CriticCritic
Go through all 3 Go through all 3 stagesstages
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StarburstingStarbursting
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StarburstingStarbursting
IDEA / IssueChallenge
WHO
WHAT
HOW
WHERE
WHEN
WHY
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Metaphorical Metaphorical ThinkingThinking
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IntakIntakee
NeuroscienceNeuroscienceInstituteInstitute
CancerCancerCenterCenter
NursingNursingCardiologyCardiology
AdmissionsAdmissions
SurgerySurgery
EmergencEmergencyy
Care Care PediatricsPediatricsRadiologyRadiology
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ProvocationProvocation
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Attribute ListingAttribute Listing
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Emergency Care
Women’s Health
Children’s Health
CancerCenter
Pediatric Emergency
MaternityCare
PediatricInpatient
Look GoodFeel Better
EMSService
AmbulatoryCare
Neonatal Intensive Care
Man-to-Man
EmergencyMedicine
GynecologicOncology
Children’s Ambulatory Care
Support Groupfor Cancer Caregivers
Adult Service Maternal-FetalMedicine
ThePediatric ER
Radiation Oncology
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Reframing MatrixReframing Matrix
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4 4 PerspectivePerspective Approach! Approach!
• Product/Service Perspective: Is something WRONG with the product?• Planning Perspective: Are our business plans faulty?• Potential Perspective: If we increase our workload, projects, service offerings, how would we achieve this?• People Perspective: Do we have the right people in the right jobs?
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Problem Perspective: X X X
Planning Perspective: X X X
Potential Perspective: X X X
People Perspective: X X X
Problem Being AddressedProblem Being Addressed
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Seeking InspirationSeeking Inspiration
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Help Is AllHelp Is AllAround YouAround You
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Conflict Is Actually a Conflict Is Actually a GOODGOOD Thing…Thing…
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“Conflict is the gadfly of thought. It stirs us to
observation and memory. It instigates to invention. It
shocks us out of sheep like passivity, and sets us at noting and contriving.”
John DeweyJohn Dewey
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“Each problem has hidden in it an opportunity so powerful that it
literally dwarfs the problem. The greatest success stories were
created by people who recognized a problem and turned it into an
opportunity.”
JosephJosephSugarmanSugarman
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