power coaching - pushing the boundaries to build better teams
TRANSCRIPT
POWER COACHINGPUSHING THE BOUNDARIES TO BUILD BETTER TEAMS
CHERIE SILAS, ENTERPRISE AGILE COACH
My Mission: To leave you better than I found
you with each encounter
ALLISON POLLARD, ENTERPRISE AGILE
COACH
My passion is helping people discover their agile instincts and develop their
coaching abilities.
OBJECTIVES
• Identify two coaching anti-patterns
• Embrace the power of challenging teams
• Repair techniques to get coaching back on track
• A pattern to design an alliance for strong partnership
Why we chose this topic9:40
THE SCENARIO
You are coaching a scrum team who is doing sprint planning.
You notice that they are pulling in way more work than they are likely to complete.
Lets talk about anti-patterns…
COACHING ANTI-PATTERNS
Colluding
To come to a secret understanding that has a harmful purpose; conspire
How does the colluder respond?9:42
COLLUDING
• Recognize dysfunctional behaviors and say nothing
• Enable weak commitments and actions
• Remain silent when you should speak up
• Act as the go between in conflict situations
• Enable anti-patterns to thrive
• Ignore the elephant in the room
Break out of the anti-pattern…9:45
ANOTHER LEVEL … DIRECT COMMUNICATION
• Be willing to give direct feedback
• Use impact feedback
• Address problems and concerns directly
• Call out the elephant in the room
• Say what you see, hear, feel, observe (AWGO)
• Be a mirror for the team to see itself
• Reflect when actions and words don’t line up
Break out of the anti-pattern…9:48
ANOTHER LEVEL … CHALLENGE TEAMS
• Notice going around a problem
• Challenge limiting beliefs
• Play devil’s advocate
• Challenge “the way we’ve always done it”
• Address the elephant in the room
• Challenge weak or status quo improvement items
• Confront ”victim” behaviors and perspectives
Another anti-pattern…9:50
COACHING ANTI-PATTERNS
Scrum Police
How does the Scrum Police respond?
POLICING
• Use agile as a whipping stick
• Enforcing the rule-book
• Focusing on outputs
• Managing – not serving the team
• Dictating actions
• Always the expert
• “That’s not agile”
Break out of the anti-pattern…
A BETTER WAY … EMPOWER TEAMS
• The team knows best
• Allow the team to solve its own problems.
• Let them learn through success and failure
• Talk about outcomes not outputs
• Help them understand the why
• Encourage experimentation
• Facilitate from the back of the room
Anti-Pattern Mingle…9:55
ANTI-PATTERN MINGLE
When have I been the colluder?
When have I been the scrum police?
10:003 minute time box
Low ChallengeLow Support
High ChallengeLow Support
Low ChallengeHigh Support
High ChallengeHigh Support
Support
Challen
ge
Sometimes we mess up…10:05
REPAIR BID
Be prepared with a strategy to get the coaching back on track
Statement or action that de-escalates negativity
Can be a gesture, look, joke, question, touch, expression, etc.
Repair Bids …
REPAIR BIDS
• Which feel natural?
• Which wouldn’t work with me?
• What keeps me from making repair bids?
Designed Alliance …10:15
5 minute time box
DESIGNED ALLIANCE - THE COACHING AGREEMENT
• Creates environment for powerful coaching
• Brings clarity to the partnership
• Defines boundaries and expectations
• Creates psychological safety
• Outlines focus and desired outcomes
STORMMES…10:20
A PATTERN – S T O R M M E S
S - Subject
T - Time
O - Outcomes
R – Roles
M – Measures
M – Motivation
E – Environment
S - Start
How can you use this?10:28
How will you use what you learned?
10:34
CONTACT INFO
Allison Pollard
• @allison_pollard
Cherie Silas
• @pastorcherie
10:35