potent rcv itil intermediate study material
DESCRIPTION
The learning units of ITIL Intermediate RCV comprise purpose and objectives of service transition, defining service transition life cycle stages, change management, role of change models, change proposals and standard changes, service asset and configuration management, service validation and testing as well as release and deployment management. Request fulfillment, change evaluation, knowledge management, RCV roles and responsibilities and technology and implementation considerations are also part of the course agenda. The course materials also cover transition planning and support, generic roles involved in service transition and configuration management and service asset.TRANSCRIPT
