An interview with four “Rock Stars” in environmental and demolition take the spotlight in Orlando.

When Demolitions Get Personal… Are You at Risk?

Story on page 8

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A Publication of the Investment Recovery Association

VOL. 2, 2018

The Investment Recovery Business JournalThe Investment Recovery Business Journal

MARCH 18-21, 2018

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This is one of my favorite times of the year. It is a time of renewal, where in most parts of the country I travel to, new growth returns to trees and fields that just a few weeks prior looked like they had reached the end of their lives.

Our role in Investment Recovery often brings spring-like growth in value to old, worn-out assets and materials. Through the 7R’s, we usher these assets back into the value stream, supporting our companies’ sustainability efforts and their bottom line. Similarly, the annual conference helps us to renew our skills, reconnect with vendors and peers in the industry, and build new relationships.

This year, the speakers connected with me on a different level, and my hat is off to the Association’s Conference Committee for providing stronger content than ever, adding value for both new and seasoned IR practitioners. The messages and opportunities were universal—from learning about Disney’s almost feverish alignment around its core purpose and the values that drive every employee decision, to the experience and expertise shared by our resident Environmental and Demolition experts—each offered unique value for our profession, regardless of the industry we work in, that we can’t find in one place through any other organization.

I am honored to have been elected President of the Board of Directors, and recognize the weight of that title, as well as the honor of being the Board’s first female President. Our profession has grown so much in the short time since I joined the Association at the close of 2009. In that time, the program I lead has grown from a small seed of an Investment Recovery startup into a tree of Sustainable Solutions, whose roots intersect every area of my busi-ness, applying the principles and practices of Investment Recovery to every phase of our sourcing, procurement, logistics and delivery of products and services to internal and external customers alike. I am confident I could not have achieved all that without the education and expertise I gained through my membership in this association.

In the spirit of Spring renewal, I look forward to leading the association into a new era of diversity. I promise with that renewal, we will keep own purpose top-of-mind. The entire board and each of our amazing committees are here to elevate the Investment Recovery profession, and by extension, each of you. That will mean continuing Sean Byro’s great work mentoring the next generation of leaders in our profession and our association, continuing our strong focus on professional education by expanding our Webinar offerings, and exploring new ways to engage with the association.

Please feel free to reach out with your thoughts and ideas on how we can better support our members, both new and old. Thanks for all you do to make the Investment Recovery Association great!

PRESIDENT’S MESSAGE

SPRING IS IN THE AIR

Kristina Waters, CMIRCox Communications(623) 328-3274kristina.waters@cox.com

4 ASSET 2.0 2018 : V244

When Demolitions Get Personal… Are You at Risk? Rock Stars in Environmental and Demolition Take the Spotlight in Orlando

At the 2018 Seminar & Trade Show, Mike Mitchum, CMIR, and Fred Maier co-presented the popular back-to-back sessions “Demo for Dummies” and “Environ-mental Concerns.” The audience response was more than just rave reviews – they wanted more at the 2019 conference. Plans are being discussed for advanced sessions on these hot topics next year.

And speaking of hot topics, in the last 2017 ASSET 2.0 issue, we featured an article interviewing ‘rock stars’ in the auction industry. It was so well-received that we are doing a whole ‘rock-star’ series, continuing with subject matter experts from the environmental and demolition sectors. You’ll get best practices from Mike and Fred – with some Orlando material included as well as new content from AEI’s leadership team, Stephen Graham and Tim Woodward. Watch for more ‘rock star’ interviews in future issues!

When Demolitions Get Personal…

You have a facility to decommission or demolish. If this is your first large scale project, your head may be spin-ning with “Where do I start?” Or maybe you’ve been to this rodeo before, and losing sleep over with “What have I overlooked?” Let’s face it. You have an awesome responsibility as the frontline to protecting the compa-ny’s bottom line…and people’s safety.

What are the challenges associated with the decommissioning process?

Mike: The older the facility, the more waste streams encountered. Newer facilities may have existing documentation such as drawings and manuals taking out the guesswork. With older decommissions however, that documentation may be lost. In that case, work with a hybrid team of an experienced demolition company, owners, stakeholders and subject matter experts.

Fred: I find that the environmental assessment is not as valued as the actual work to be performed.

From a broader perspective – what are some common challenges in terms of planning, resource allocation, budgeting, environmental, compliance etc. Any examples or lessons learned to help avoid challenges in the future?

Steve: Top chronic challenges: 1. Regulatory differences vary from both a state and regional basis. 2. A scarcity of disposal facilities with wide-ranging costs. 3. Owner decommissioning processes vary widely, with differing results and costs.

Tim: Biggest challenges? Educating clients to start the process early and gathering detailed property information prior to acquiring firm pricing. Spending money up-front for investigations can save significant dollars in the long run.

COVER STORY

Fred Maier, Vice President, KCOM Services

Tim Woodward, Vice President and National Director of Industrial Hygiene, AEI

Mike Mitchum, Global Facility Closure/Asset Recovery Leader, AECOMM

Steve Graham, PE, LSP, Executive Vice President of AEI Consultants

ASSET 2.0 2018 : V2 5

Is a pre-demolition/renovation building survey required or advisable? Is bulk sampling required?

Mike: Not only is it advisable, it’s required. Sampling for asbestos, mercury, PCB’s, naturally occurring radio-active materials, other radioactive sources, universal wastes, soil and water contamination (in some cases), etc. is required prior to a decomm/demo project. After all, how can you protect your workers, the public and your budget unless you know what you’re working with? Other recommended surveys involve utility disconnects, structural integrity of building compo-nents, existing damage of surrounding structures and pre-existing environmental conditions to name a few.

Fred: Prior to work, a complete environmental assess-ment should be performed, with specific guidance as to any potential hazardous materials on site. This not only covers asbestos but should include lead, universal waste and concrete. The assessment can be completed by a licensed company with survey experience in similar work.

Tim: Under the EPA, all renovation/demolition activi-ties are required to have an asbestos survey performed. Specific states and localities have differing requirements for the extent of the survey. Surveys for lead and other constituents of concern (COCs), such as other metals and PCBs, are advisable or required where painted surfaces exist. Disposal facilities will require this information, and state regulators will not allow on-site or off-site disposal as non-hazardous building debris without such documentation.

What can an IR Manager do to facilitate a successful demolition or decommissioning project?

Mike: The more potential value a contractor can account for, the less your out-of-pocket cost will be. This includes identifying warehoused spare parts that might increase

the value of installed equipment, identifing materials, location and quantities of higher dollar nonferrous alloys, providing an up-to-date inventory of equipment and compiling a potential buyers list. Remember – release the assets ASAP to maximize value.

Fred: The earlier an IR manager can be inserted into a demolition project, the greater success for the outcome. The IR manager can inventory the assets and determine if the pieces can be redeployed or sold. It’s very important to allocate enough time for developing a plan that incorporates the 7 R’s of IR to help facilitate a successful project.

Tim: Always prepare a specification that clearly defines requirements for all activities and includes controls, limitations, and liability limiting language in the best interest of the Owner. Specifications create a great base for contracting with the remediation and demolition contractors.

Steve: A key challenge facing many IR managers is having the experience in assembling a bid package for ACM/RM abatement and D&D activities, that will be comprehensive enough to achieve the goal of soliciting a best value price and schedule that are to the owner’s advantage and can be implemented without significant changes.

If I follow the regulations and available agency guidance, does that protect me from claims by workers or neighbors alleging negligent exposure?

Mike: Not necessarily, but it’s a great start. The regulatory and agency guidance are normally the bare compliance minimum actions. In addition to having written protocols in place proving your compliance, you must also ensure that the hazards and mitigation steps have been communicated to the workers as well as to the local community.

Fred and Mike: Under the Comprehensive Environmental Response Compensation Liability Act (CERCLA), you can be 100% compliant today but be liable tomorrow should laws change. That’s why impeccable documentation of materials considered for future regulation is vitally important.

Steve: Well-defined and executed engineering controls such as personnel and site perimeter testing, and health and safety and construction practices and plans consis-tent with federal OSHA regulations are very important, and supplement the regulations and guidance.

Next page

6 ASSET 2.0 2018 : V26

COVER STORY

What’s the best way to maintain compliance with the ever-changing and complex regulatory requirements?

Mike: Perpetual training as well as having a person or group monitor your facilities or projects – not only for the materials and requirements implemented now, but also for future requirements. Fred and Mike: Become an active participant by plug-ging into a wide range of publications and industry organizations that take the pulse on emerging issues. If there are regulations coming out that do not accu-rately portray the real issues, speak up now before they become law.

Steve: Several regulatory compliance vendors exist providing continuous regulation updates and that information can be relayed internally. For the active facility, especially one with complex operations, a periodic environmental audit conducted by internal or external experts helps verify compliance maintenance.

What are the key components to include when developing the demolition RFP? What are the most overlooked?

Mike: The most overlooked component is a requirement that bid forms or schedule of values be submitted in an “apples-to-apples” comparison opposed to an “apples- to-oranges” manner. Also, make sure your well-defined scope of work and design limits specify what’s NOT included – and placed on the opening RFP pages.

Fred: After reviewing the RFP, you can gauge the clarity and completeness of the proposal (or the lack thereof) by the number of questions raised. This can potentially result in the final submittal not meeting the client’s objectives. Typical RFP omissions are the lack of equipment inventory, drawings, incomplete site assessments and pictures not identifying where samples were taken.

Tim: If foundations or subsurface components are to be removed, good estimates for sizes and depths are needed to eliminate underestimation; and if contaminated soil or groundwater is encountered in foundation removal, costs for remediation of such media are recommended to be accounted for in advance.

What’s the best way to pre-qualify contractors?

Mike: Designing a good prequalification form is extremely

necessary. Some companies require contractors get pre-qualified through third party services. But when it comes to forms and services, junk in = junk out. Establish a procedure to verify the safety, financial and other information the contractor provides including safety statistics, man-hours per years, bonding capacities, references, MBE/SBE/WBE participations and regulatory safety/environmental citations to name a few.

Fred: Many companies utilize supply chain risk man-agement tools to screen the contractors. These tools allow a potential contractor to submit their financial, health and safety and insurance information into the system. Their submittal packages are then reviewed and compared against a company’s standards and are given a rating. In addition, have the firm submit project profiles and references.

Steve: A pre-solicitation Request for Qualifications is most helpful, to allow the owner to identify those firms who can provide the necessary services several months in advance of the RFP issuance. Some respon-dents will team up with other contractors to provide all the necessary services and resources.

Continued on Page 8

ASSET 2.0 2018 : V2 7

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COVER STORY

What are some of the hidden costs in a decommission or environmental assessment?

Mike: Start out with a good checklist by doing your homework before the assessment or team with an expert to make sure you do not miss anything. Regarding hidden costs – it’s all about quantities. If your quantities are off significantly, your costs will be off also. For example, how many liquids and other process fluids do you need to dispose of?

Fred: Let’s say that you performed a bulk sampling of the paint and caulking and only lead was identified. Before shipping the debris off-site, waste sampling was performed and PCB’s (polychlorinated biphenyls) were discovered. This dramatically increased your project costs.

Tim: When impacted soils and groundwater must be disposed off-site, pre-disposal sampling if limited can dramatically increase T & D costs. Also, certain EPA regions are encouraging less-educated owners to conduct extensive PCB sampling of window and other

caulking, when TSCA regulations allow the removal and disposal of such materials without the need for sampling, which can exceed $75/sample.

What kind of environmental/safety risks have you witnessed first-hand – and how could they have been prevented?

Mike: Companies not following the written procedures and protocols established in their plans (sampling, HSE, technical work plan, etc.). When a company develops a plan, it should have input from everyone involved with its implementation - including field crews. A kickoff meeting with the entire crew is highly recommended.

Continued from Page 6

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ASSET 2.0 2018 : V2 9

Next page

FEATURE STORY

“If you’ve been to a Disney amuse-ment park, what do you remember most?” That was the question posed to the audience at the 2018 Seminar & Trade Show in Orlando. It sure seemed like a fitting question, considering we were in the undis-puted amusement capitol. What’s more, the person asking the ques-

tion was none other than Lenn Millbower, the Mouse Man™ and author of the new book Care Like a Mouse. Lenn is the former training leader at Walt Disney World and instructional Designer at Disney University. In fact, it was Mr. Millbower himself who taught Snow White how to be Snow White!

So, when asked what they remember most, attendees were quick to respond.

“The employees are always smiling.”

“It’s always so clean!”

“The employees are so knowledgeable – you can ask them anything about the park and they either know the answer or find out for you.”

“The Disney experience is like no other – its magical.”

Mr. Millbower, with more than 25 years at Disney opened his presentation stating unequivocally, that it’s not magic but method. It just feels like a magical experience thanks to its unique customer-service formula known as:

MIC Key composed of Message, Interaction and Context.

Message

Message is comprised of purpose and operating priorities. Purpose is the goal everyone in an organization should aim to achieve. Your purpose starts with a simple question, “What are you selling, a commodity or a service?” If it’s just a commodity, employees will have no emotional connection to it. As Walt Disney said, “Others hit the intellect, we capture emotion.”

So, when you can define your purpose – separate from a vision and mission statement - you can capture how people care. In the book Care Like a Mouse, Lenn takes a deep dive into the MIC Key customer service formula applicable to any industry. Take a utility company for example which is a business that supplies electricity as a commodity. However, their real purpose is to power people. And Disney? Their purpose is simple yet em-powers everything they do – make people happy.

Highly trained Disney employees (cast members) deliver happiness through a mental checklist of operating priorities in this order: Safety, Courtesy, Show, Efficiency. This is how everything at Disney gets done.

Disney Confidential on Customer Service and the 7 Rs …the Method Behind the Magic

10 ASSET 2.0 2018 : V210

Interaction: Castomers and Customers

People have a deep, emotional bond with all things Disney. That’s why Disney uses an interaction-based methodology to connect with its guests. It’s no wonder that cast members get sky high ratings for their unparalleled customer service.

But it begins with cast members as castomers™. The Disney philosophy is that a positive guest (customer) experience starts with a positive castomer experience. When you treat your staff the way you want your staff to treat your customers, MIC Key magic results. And it’s a very successful leadership model:

• Great leaders deliver castomer magic

• Valued castomers deliver customer magic

• Happy customers deliver higher business result

Over the years, Disney World has developed several strategies and tactics to help cast members connect emotionally with guest expectations. But first, Disney

had to clearly identify those expectations as the following:

“Make me feel special” – Provide scheduled oppor-tunities to meet Mickey in person, touch point tools, celebrate guest’s special occasions and surprise with Magic Moments are all designed to make an emotive connection.

“Be knowledgeable” – Disney uses a wide variety of non-stop multimedia tools and training to keep its cast members up-to-date on what’s happening.

“PREspond to my needs” – Guest behavior is predictable empowering cast members to PREspond through a 3D filter.

• Demand: What the guest says they want

• Drama: What emotions the guest is feeling

• Desire: What the guest really wants

“Solve my problem” – Cast members help resolve guest issues through a proprietary service recovery model.

Context: Platform, Performance, Process

The third MIC Key is context. You can have a clear message and meaningful interactions but, if the context of your service delivery isn’t engaging and memorable, you will be forced to compete solely on price and convenience.

The Disney parks owe much of their success to the elements of storytelling. After all, Walt was a terrific movie director who thought in terms of a theme, a message and a story to deliver a show, and he applied those principles to create Disneyland.

The platform stages the environment for maximum impact where all elements work together for a cohesive experience. For example, Hollywood Studios is where you step inside the action of your favorite films and YOU are a star! All cast members are responsible for maintaining the environment. If out-of-place elements pop up, they can undermine the customer experience. Let’s say you are walking through the Magic Kingdom, nobody wants to see Snow White texting, right?

FEATURE STORY

“Others hit the intellect, we

capture emotion.”Walt Disney

Continued

Continued on Page 17

ASSET 2.0 2018 : V2 11

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Early arrivals were treated to a special “Navigating and Networking” at the Conference on Sunday night.

Bill Cronin, Director of Safety and Aviation Services at Tennessee Valley Authority, gave a compelling presentation on safety from first hand experiences.

Hope you brought enough business cards guys – they’re going fast!

Look closely, is that a man in a Goofy hat? Well, we are in Orlando!

Lenn Millbower the Learnertainment® Trainer (aka “The MouseMan”) shared the method behind the magic of Disney’s customer service.”

“I have a challenge” shakes hands with “We have a solution” at the busy exhibition floor.

Dennis Bain from the Karrass Group helps teams through a sales ne-gotiation exercise.”

The trade show floor was packed with industry leading vendors showcasing their products, services and expertise.

INSIGHTS. KNOWLEDGE. CONNECTIONS.MARCH 18-21, 2018

ASSET 2.0 2018 : V2 13

Kris Waters from Cox Communications, and Mike Atwater from Entergy show how IR professionals can champion their value in data or words that will capture the attention of leadership?

Attendees were very adept at multi-tasking. Here they are enjoying lunch, catching up on emails in the midst of all the trade show action.

Chris Bruner, Emerald Transformer Bob Novelly, EPC Matt Wicichowski, Strategic Telecom Solutions Dane Zumbahlen, United Scrap Metal. Learn from four suppliers of our industry about the recycling byproducts, the hidden hazards, the steps to identify and eliminate the hazards we recycle and the best practices they follow to eliminate your concerns.

A Caribbean vibe set the mood for a relaxing reception. Love the steel drums!

Lee Robinette, ASA, Collateral Evaluation was back with the ever-popular ‘How to Read Appraisals.”

Featured entertainment at the reception was this gravity-defying acrobat…that drew gasps from everyone.

Board members Mike Mitchum (left) and Fred Maier (right) co-presented on IR environmental and demolition concerns.

Fred Annunziata, C.H. Robinson, presented on international sales reporting.

INSIGHTS. KNOWLEDGE. CONNECTIONS.

14 ASSET 2.0 2018 : V214

EXHIBITORS 2018 INVESTMENT RECOVERY SEMINAR & TRADE SHOW

Aaron Equipment Company 735 East Green St. | Bensenville, IL 60106 630-350-3016 | mcohen@aaronequipment.comDescription: Aaron Equipment is a leading dealer of process equipment. We buy, sell, and trade process equipment. We also offer appraisals and asset management services.

A-Line E.D.S. 808 Dearborn Ave. | Waterloo, IA 50703 319-232-3889 | anne@alineeds.comDescription: On-site removal and recycling of oil filled high voltage electrical equipment of all PCB levels. A-Line specializes in large transformer removal and recycling.

Aucto Inc. 1967 Wehrle Dr., Suite 1 | Buffalo, NY 14221 844-326-7339 | omer.h@aucto.comDescription: Aucto.com is an online industrial marketplace for buyers and sellers of industrial equipment. Utilize three powerful platforms; online auctions, onsite webcast auctions or liquidations; to buy or sell parts and equipment. Take advantage of Aucto.com’s simple and intuitive software to sell for free and get the maximum return on assets.

Bierlein Companies 2000 Bay City Rd. | Midland, MI 48642 989-698-2271 | rbierlein@bierlein.com Description: Demolition, dismantling, environmental services, riggings, asset recovery, recycling.

Blackwood Solutions, Inc. 205 North College Ave. #410 | Bloomington, IN 47404 812-327-4934 | ryan@bwoodsolutions.comDescription: Blackwood Solutions is an all-inclusive wood and concrete recycling and disposal firm specializing in management of discarded wood debris generated in the utility, communication, and industrial sectors.

Brandenburg 501 W. Lake St., #104 | Elmhurst, IL 60126 630-956-7226 | pasjoh@brandenburg.com Description: Demolition, asbestos abatement, asset recovery, environmental remediation, excavation, site preparation.

Cleveland Industrial Recycling 3325 Middle Rd. | Ashtabula, OH 44004 440-992-3783 | cir_jszoka@yahoo.comDescription: Industrial Recycling Services. All types of oil sampling, recovery and recycling. Demolition, asset recovery, excavation and site prep. Recycling all types of high voltage equipment including transformers. Source of used HV Equipment

Cox Industries 128 Millport Circle, Suite 200 | Greenville, SC 29607 864-516-4852 | crussell@coxwood.comDescription: Wood recycling.

Dynaprice.com, Inc. 1055 River Rd., #212 | Edgewater, NJ 07020 201-886-8820 | randall@dynaprice.com Description: Provider of cloud-based data services for more profitably managing the complete invest-ment recovery function, with automatic multiple exposure to buyers in web marketplaces. Serving dealers and such firms as ATT, Lockheed, DuPont, Nestle and Praxair with inventory management, internal redeployment, websites, sales promotion, external sales and contract management functions.

Emerald Transformer 9820 Westpoint Dr. | Indianapolis, IN 46256 317-509-6220 | cbruner@emeraldtransformer.comDescription: Emerald Transformer, national organization dedicated to providing environmental solutions to utilities and service organization to handle end of life utility equipment. Our company provides unmatched service to areas of bulk mineral oil recycling, distribution transformer decommission-ing, in field decommissioning services, transformer parts and repair/refurbish division.

Environmental Holdings Group, LLC190 Kitty Hawk Dr. | Morrisville, NC 27560 678-710-5540 | rfolan@ehgllc.com Description: EHG performs demolition and environmental hazard remediation services for some of the nation’s leading firms, institutions, and government agencies.

Environmental Protection Services4 Industrial Park Dr. | Wheeling, WV 26003 304-232-1590 | brjoseph@epsonline.comDescription: Transformer recycling, oil recycling.

EPC 3941 Harry S. Truman Blvd. | St. Louis, MO 63301 314-922-7897 | bob.novelly@epcusa.com Description: E-cycling.

EPIQ Technologies 3636 Nobel Dr., #220 | San Diego, CA 92122 858-707-7290 | scott.seelman@epiqtech.com Description: IR Software and systems and expertise.

Federal Equipment Company 8200 Bessemer Ave. | Cleveland, OH 44127 216-271-3500 | david@fedequip.com Description: Used processing equipment, chemical processing equipment, plastics processing equipment, pharmaceutical processing equipment, investment recovery services, appraisal, auction, liquidation.

Fleet Lease Disposal 1515 N. Congress Ave., #A | Delray Beach, FL 33445 561-266-8512 | rich.mallek@fleetlease.com Description: FLD is a nationwide buyer and remarketer of used vehicles and equipment. We assist companies with the disposal of end of term vehicles and equipment nationwide. FLD offers a technology suite that enables IR professionals to enhance their rates of return on the sale of their used vehicles and equipment.

Fortune Metal Inc. of RI 2 Crow Point Rd. | Lincoln, RI 02865 401-419-7824 | rickgosselin@fortunegroup.netDescription: The Fortune Group is twenty-five recycling facilities strategically located throughout North America and Asia providing scrap manage-ment services to a wide variety of industries.

Frontier Industrial Corp. 500 Seneca St., #504 | Buffalo, NY 14204 716-447-7587 | rzuchlewski@fic-services.com Description: Demolition services, asset recovery.

G & S Group 101 Parkway East | Pell City, AL 35125 205-338-9997 | gjackson@tcialabama.com Description: Six independently owned companies aligned to provide environmentally safe disposal of oil filled electrical equipment, efficient and envi-ronmentally responsible service provides peace of mind and a fair return on asset. See back cover of Asset 2.0 for list of all companies.

Global Ewaste Solutions 5205 Highway 169N | Plymouth, MN 55442 952-444-0741 | bobd@globalewaste.net Description: Global Ewaste Solutions is a global leader in IT Asset Disposition Services. As a certified e-steward worldwide, GES allows businesses today to secure hardware while standardizing processes in ALL markets, for the ultimate in brand protection. Processing facilities in the US, Canada and Singa-pore with over 36 years of experience.

Green Industrial 281 Commerce St. | Belgium, WI 53004 414-704-2503 | mike@gibuys.com Description: Buyer of circuit breakers, dry transformers, fire pump engines, generators, MRO, MRO spare parts surplus.

GSD Companies 7135 South Lake Houston Parkway Houston, TX 77049 936-689-3108 | paul.conway@gsdcompanies.comDescription: Demolition, dismantling, environ-mental remediation, marine demolition, marine construction, marine dredging, asset recovery, industrial recycling.

Heritage Global Partners 12625 High Bluff Dr. #305 | San Diego, CA 92130 650-759-2242 | dbarkoff@hginc.com Description: Heritage Global Partners is a leading and respected asset advisory and auction services provider, a legacy since 1937. HGP services 26 industries, buying and selling surplus assets all over the world. Visit us to learn more about CARE, our Capital Asset Redeployment Enterprise software package today!

Industrial Marketplace 7842 N. Lincoln Ave. | Skokie, IL 60077 800-323-1818 | joel@impmagazine.com Description: Published since 1951, Industrial Market Place has the latest information on equipment to buy or sell, as-well-as current auction listings from all over North America.

ASSET 2.0 2018 : V2 15

IRH 961 S Pioneer Rd. | Salt Lake City, UT 84104 801-633-1222 | chris@irhusa.com Description: Transformer decommissioning, transformer recycling, transformer hauling, installation, warehousing, rigging nationwide.

Iron Mountain 1 Federal St. | Boston, MA 02110 617-535-4812 | vanessa.ricciardelli@ironmountain.comDescription: Iron Mountain has been protecting and preserving critical business data for over 60 years. Our Secure IT Asset Disposition (SITAD) solution helps organizations destroy, recycle or repurpose various types of IT equipment with secure and environmentally-compliant processes. Iron Mountain’s logistics footprint and rigid chain-of-custody provide consistent and reliable service across all locations we serve.

J.J. Kane Auctioneers 1000 Lenola Rd., Bldg 1, #203 Maple Shade, NJ 08052 205-995-5255 | daniel.ashmore@jjkane.com Description: J.J. Kane Auctioneers is a nationwide auction company conducting weekly live absolute public auction sales and timed, online-only auction events. J.J. Kane specializes in mobile fleet equipment, utility, power line, underground and construction equipment.

Louisiana Chemical Dismantling Co.#24 27th St. | Kenner, LA 70062 504-464-0770 | karllebeouf@lcdc-invirex.comDescription: Demolition, dismantling.

Mazree 3369 W. Mayflower Ave., #200 | Lehi, UT 84041 801-692-0424 | jordan.erickson@mazree.comDescription: Auction.

MRO Surplus Solutions 300 s. Lewis Rd., Sutie G | Camarillo, CA 93012 805-750-3008 | b.beiner@mrosurplussolutions.comDescription: Surplus.

National Salvage & Service Corp.6755 S Old State Rd 37 | Bloomington, IN 47401 812-823-4218 | jeff.brim@nssccorp.comDescription: Wood pole recycling.

North American Dismantling Corp.PO Box 307 | Lapeer, MI 48446 810-664-2888 | vchappel@nadc1.comDescription: A leading nationwide demolition contractor specializing in heavy industrial and power plant demolition, government projects, redevelopment strategies, turn-key acquisitions and emergency response.

NRI Industrial Sales 6401 Rogers Rd. | Delta, OH 43515 905-510-7243 | saif@nri-isd.com Description: NRI Solutions provides businesses with services to help them recover capital from used and surplus industrial assets. Our services include auctions/liquidations, consignment, equip-ment purchase & removal, decommissioning.

OSC 333 Ganson St. | Buffalo, NY 14203 716-570-0715 | rwegrzyn@oscinc.com Description: Environmental remediation, demolition.

Radwell International 1 Millennium Dr. | Willingboro, NJ 08046 609-288-9393 | jcella@radwell.comDescription: Industrial automation, asset recovery.

Ritchie Bros 9500 Glenlyon Pkwy | Burnaby, BC, V5J 0C6 720-256-6578 | bbeasley@ritchiebros.com Description: Ritchie Bros. is a trusted partner in the energy sector that helps companies redeploy and recover the maximum equipment value through live & online auctions and negotiated sales.

Royal Bearing 17719 NE Sandy Blvd. | Portland, OR 97230 800-279-0992 | erik@royalbearing.comDescription: Bearings.

Schnitzer Steel 906 Adamson St., SW | Atlanta, GA 30315 205-356-1472 | dstroud@schn.com Description: Metal recovery, purchasing, processing and remelting.

Solomon Corporation 103 W. Main | Solomon, KS 67480 800-234-2867 | bwooton@solomoncorp.com Description: Oil-filled electrical equipment recycling, transformer repair, transformer sales, transformer disposal, regulator repair, regulator sales, regulator disposal, OCR Repair, OCR, sales, OCR disposal, field service, field tear down.

Sonoco 3040 Hwy 30 South | Hartselle, AL 35640 256-751-5039 | jrothe@selmarq.com Description: Recovery, refurbishment and recycling of wood and polyfiber reels and spools used in wire, cable and other cordage applications. Reels are picked up from end users free of charge.

STSS Recycling 306 Orleans St. | Richmond, VA 23231 804-351-5409 | mcazares@gostss.com Description: Electronic disposal.

Sunbelt Transformer Ltd. 1922 MLK Jr. Dr. | Temple, TX 76504 724-342-6410 | tschweiss@sunbeltusa.com Description: Transformers.

T & R Electric Supply PO Box 180 | Colman, SD 57017 800-843-7994 | kellymac@t-r.com Description: “The Transformer People”— we buy, sell, rent, repair and deliver distribution and substation transformers and related high voltage equipment.

TA America Group LLC 1110 Douglas Ave., Suite 3006 Altamonte Springs, FL 32714 407-341-6504 | operations@thetaamerica.comDescription: The TA America Group provides environmentally responsible and regulatory compliant recycling of non-hazardous industrial oils including transformer oils, turbine oils, and other base oil products, providing our customers with a revenue positive disposition model.

The Public Group 3520 North University Ave. | Provo, UT 84604 801-932-7000 | zackaryc@thepublicgroup.comDescription: We provide a state of the art online auction system that helps agencies sell their old surplus equipment easily, efficiently and for the most revenue possible on the market.

Transamerican Equipment 627 Union West Blvd. | Matthews, NC 28104 704-882-3979 | mknauff@trans-american.comDescription: Forklifts

Triple M Metal LP 471 Intermodal Dr. | Brampton, Ontario L6T 5G4 416-524-9249 | bmorrison@triplemmetal.comDescription: Metal recycling.

United Scrap Metal 1545 S. Cicero | Cicero, IL 60804 804-727-2950 | dane@unitedscrap.com Description: Comprehensive recycling solutions, metal recycling, WBE.

Utility Asset Buyers, LLC “UAB Recycling”. 14923 Peachmeadow Lane | Channelview, TX 77530 281-382-8570 | cbelow@uabrecycling.comDescription: Substation decommissioning, “Substation to greenfield projects” oil & gas breaker & associated equipment dismantling, recycling & disposal. Total power plant dismantling.

Utility One Source Housby Online Sales4747 NE 14th St. | Des Moines, IA 50313 515-299-6229 | asteinkamp@housby.com Description: Utility One Source Housby Online Sales, an online sales platform dedicated to the remarketing of equipment related to the utility industry. A premier online sales platform, to provide its collective customers the opportunity to buy and sell their used equipment.

Utility Pole Solutions, Inc. 2090 Cherry Creek Circle | Las Vegas, NV 89135 702-285-4400 | bernie@utilitypolesolutions.comDescription: We buy steel poles.

Versatile Processing Group 503 V.Z.C.R. 3805 | Wills Point, TX 75169 972-841-1808 | rsteele@vpg-inc.com Description: VPG has serviced the Utility and Manufacturing industries for over 20 years. We spe-cialize in adding value to your bottom line through processing and recycling of scrap wire and cable. VPG operates wire chopping operations located in Indiana and Texas. Please allow us to customize a recycling program for you!

16 ASSET 2.0 2018 : V216

Fred: Although I didn’t witness the incident personally, this violation garnered national attention. In 2013, Philadelphia enacted revised regulations concerning future procedures when an adjoining building next to a demolition caused multiple fatalities and injuries. This horrific accident could have been prevented if a structural engineering report was performed before-hand and the work/surrounding areas secured. Also, the lack of crew drug testing/background checks may have been a contributing factor.

Tim: Thorough, continuous safety emphasis on a demolition and decommission (D&D) project is essential to keeping workers safe and the job accident-free. Effective practices and equipment and real-time monitoring are needed to limit or avoid such risks.

COVER STORY

Continued from Page 8

ASSET 2.0 2018 : V2 17

So, performance defines employee play-your-part expectations. It’s no wonder we call them cast members! And process finds and solves service issues with a strong commitment to continuous improvement models.

Heigh ho! Heigh Ho! 7Rs at Work

Resell: Anything on the Disney property is sellable. Anything that can’t be sold to the public is offered to cast members at the Cast Connections store for big discounts. Everything from t-shirts, to apples to toys to ‘unfixables’ are available for resell.

Reuse: Walt Disney’s whole amusement park concept started with his most beloved hobby—tinkering and building trains. So, the train cars that he built are still circling Disney today. Another example is the reuse of architectural blueprints for hotels and attractions. And what about all that food? Disney World donates 600,000+ pounds of food to local food banks. Through its Disney Harvest program.

Recycle: With approximately 10 tons of animal dung and human waste accumulated, it’s no wonder they have an onsite waste treatment plant that recycles waste into fertilizer. That same fertilizer is used to grow food which is later served on property. Food waste that cannot be donated is transformed into energy via an anaerobic process that keeps tons of food scraps out of landfills. And that Spaceship Earth ball that greets you at Epcot? Those shiny tiles are designed to catch rainwater which fills up the World Showcase Lagoon. And speaking of water, ever notice how the castle moat is green and the Rivers of America is brown? It’s the same water being recirculated, but it’s dyed to match the attraction.

Recondition: Disney learned this lesson the hard way. When they cut back on maintenance, and malfunctions were the result. Since then, the third shift has been reinstated and Disney attempts to recondition every-

thing within reason. In their Central Shops at Disney World, incredibly skilled craftsmen and technicians keep over 70 registered attractions, 4,000 ride vehicles, 1500 animatronic figures and 500 animated props looking and functioning like new.

Remove: Alas, the Sorcerer’s Hat is gone. The reason? It blocked the view and traffic flow of the main boulevard in Hollywood Disney.

Reclaim: Walt Disney should be an inspiration for all of us about believing in yourself. After years of going broke and nervous breakdowns, he reclaimed himself by believing in and following through with his creative passion. Walt just thought differently. Where others saw risk and danger, he reclaimed his creative instincts and saw opportunity.

Return: “See ya real soon!” Mickey loves happy returns.

Mr. Millbower closed his presentation by sharing a quote from Walt Disney. “The way to get started is to quit talking and begin doing.” He reminded the audi-ence that Walt had passed away before Walt Disney World was built and that Walt’s brother Roy postponed his own retirement to build Walt Disney World. Roy passed away three months after the complex opened, literally giving his life to see his brother’s dream be-come a reality. Roy stopped talking and, coming out of retirement, began doing. In the process, he established the wonderful results we all see to this day.” Mr. Millbower then said that the quote was also his cue to stop talking so that the audience members could begin doing.

Sources: “Care Like a Mouse: “The MIC Key to Disney Quality Ser-vice Presentation,” by Lenn Millbower, The Mouse Man™, March 19th, 2018 Seminar & Trade Show, Orlando

Millbower, Lenn; (2018) Care Like a Mouse, Theme Park Press

FEATURE STORY

Continued from page 10

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News of the Investment Recovery AssociationWHAT’S HAPPENIN’

Special Awards and RecognitionsBarry Street, CMIR (left) and Mike Mitchum, CMIR (right) were both honored with special recognition awards for their time and tireless efforts they have given to the association.

We’d like to thank all our sponsors for making the 2018 Investment Recovery Seminar & Tradeshow a big success!

Meet Your New Board Members

It’s a trifecta of new board members who will bring fresh ideas and perspectives to the association leadership from left to right: Christi Roorda, CMIR, Praxair, Inc, Stacey Elliott, CMIR Andeavor, and Jenn Wood, Solomon Corp.

Group365’s Bill Kimball Retires

The association has partnered with Group365 for their marketing and PR expertise since 2005. And Bill Kimball,

Group365 president has been the creative spark plug and “robust” ASSET 2.0 writer since then. In honor of his retirement, the association presented him with an array of gifts, including an Apple watch. He has to keep time somehow, right? (Because every day will feel like a Saturday!) Happy retirement Bill, but we have a feeling he’ll be keeping tabs with all of his life-long friends here in the Investment Recovery Association.

Kris Waters Elected as New PresidentSean Byro, the outgoing President announced the election of the new Investment Recovery Association president for the 2018 term. Kris has been an active board member serving on numerous committees helping to move the association and industry forward. We look forward to your leadership Kris as the first woman president to hold this important role.

ASSET 2.0 2018 : V118

MARCH 18-21, 2018

New CMIRs Make the Grade!There was plenty of activity over the weekend before the conference opened on Monday. Many of the early bird arrivals had been studying for months in preparation of the big event –sitting for the CMIR Exam. But their first stop was the CMIR Study Group on Saturday to get test-ready for Sunday morning.

At this year’s conference, we welcomed five new CMIR designates who sat for the exam in 2017. Congratulations are in order for the new CMIRs (pictured here) who have received their credentials for demonstrated expertise in IR.

INVESTMENT RECOVERY ASSOCIATION OFFICERS/BOARD OF DIRECTORS

Printed on recycled paper using soy-based inks.

ASSET 2.0: The Investment Recovery Business Journal is published by the Investment Recovery Association.

www.InvRecovery.org

The ideas presented in this publication do not necessarily represent the official position of the Investment Recovery Association. Techniques, concepts or approaches discussed here may not apply to your situation. ©2018. All rights reserved.

Jane Male, CAE Executive Director P.O. Box 419264, Kansas City, MO 64141 816.561.5323, Fax 816.561.1991 jmale@westerneda.com

President Kristina Waters, CMIRCox Communications(623) 328-3274kristina.waters@cox.com

Vice President David Halicks. CMIRTennessee Valley Authority+1 423.751.4880drhalick@tva.gov

Treasurer Paul Hoffman, CMIR Xcel Energy +1 651.229.2521 paul.m.hoffman@xcelenergy.com

Secretary Dawn Beutler, CMIRAmeren Services+1 314.544.3791dzbeutler@ameren.com

Director Todd Thompson, CMIRF Colorado Springs Utilities +1 719.668.7629 tmthompson@csu.org

Director Christi Roorda, CMIRPraxair, Inc.(716) 879-2684christi_roorda@praxair.com

Director Stacey Elliott, CMIRAndeavor(210) 626-7196stacey.a.elliott@andeavor.com

Associate Director Jen WoodSolomon Corp. (800) 234-2867jwood@solomoncorp.com

Associate Director Fred Maier KCOM Environmental Services+1 201.206.1249 fmaier@kcomenvironmental.com

June 21, 2018 – Metrics-Being on Top of Your Game Presenter - Mike Mitchum, 10:00 AM Central

October 19, 2018 – Asset Valuation Presenter – Ron Brooks, 10:00 AM Central

January 17, 2019 – Fundamentals of IR Presenter - Todd Thompson, 10:00 AM Central

Watch for future emails with registration and log-in information.

David Halicks, Tennessee Valley Authority

Christi Roorda, Praxair, Inc. Kim Selby, DowDupont

Richard Siegfried, PPL Electric Utilities Stacey Elliott, Andeavor

IR WEBINARS Save the Dates

20 ASSET 2.0 2018 : V220

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