positive attitude
DESCRIPTION
This is about different attitudes in organizations....... but this ppt presented positive attitudes and how can organization maintain positive attitudes of employeesTRANSCRIPT
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PRESENTED TO: DR. AZIZ HAIDER
PRESENTED BY: MADEEHA RAUF
RABIA QAMAR
HUMAIRA HANIF
COURSE: MSBA(EVENING)
SEMESTER: 2ND SEMESTER
SUBJECT: LEARNING ORGANIZATION
DATE: 20 -03-2012.
NATIONAL UNIVERSITY OF MODERN LANGUAGEMANAGEMENT SCIENCES DEPARTMENT
LAHORE CAMPUS
STEP 2: PROMOTE THE
POSITIVE
TEN STEPS TO LEARNING ORGANIZATION 2
Promote the Positive
TEN STEPS TO LEARNING ORGANIZATION 3
• Have clear picture of where your organization stands
• Change the attitude of people in organization
• Do not deny reality
Making Change
• How individual action change the behavior & culture of organization?
• Example McDonald
• Put action by cupping customer hand
TEN STEPS TO LEARNING ORGANIZATION 4
What’s the Message
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• Do change that people can enjoy & willing to make
• Why this small gesture appreciated by customers & copied by employees?
• This gesture implies change in attitude not in technique
Returning change
Transaction
TransformationHuman
interactionAffirmation
Art of Reframing
• Reframing
• Step 1: Concentrate on Assessment
• Step 2: Comes opportunity to start change
• Positive attitude is “must” have 2 direction
1. Current reality
2. Positive outcome
TEN STEPS TO LEARNING ORGANIZATION 6
Gloom about the Audit
• What if you were to regard the audit as a way of collecting information that could be used by the whole company to keep tack of what’s going on?
• Audit is a brain of organization
TEN STEPS TO LEARNING ORGANIZATION 7
Making the Silk Purse
• Audit team should design its operations
• A sample of kind of innovation reframing
What About your Team?
• Transforming the actual culture of organization to one which supports +ve personal interaction
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Establishing a culture of positive thinking
• Respond Cooperatively by hand shaking
• Folk on staff, co-workers manage the critical situation
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Manipulating the Prevailing Climate
• A group mindset so deeply to imbued in the culture that is viewing by the majority
Help is needed from all Quarters
• Inability to relate positively to each other is severe cultural handicap
TEN STEPS TO LEARNING ORGANIZATION 10
Inconsistencies will be your worst enemy
• On-again, off-again kindness does not work well
• Inconsistency is successful strategy for keeping enemy off balance
Is Kitchen is little too hot?
• Criticism is appropriate when deserved
TEN STEPS TO LEARNING ORGANIZATION 11
Common currency of personal exchange in our culture
Lack of respect for others
Actually behavioral addiction
Sign of immaturity
Blocks the development of a more constructive culture
Blocks sophisticated organization culture
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The problem with put downs
TEN STEPS TO LEARNING ORGANIZATION
If you are going to look like a fool, get paid for it
Look like foolish
Gratuitously insult each other
Gracie Allen & Lucille Ball turned looking foolish
into fine art
Popular culture does not help in learning about good
qualities
13TEN STEPS TO LEARNING ORGANIZATION
The value of appreciation
• Being too easy on folks around you
• Manager who complain about workers, in reality show their
ineptitude
• Provide unique excellence
• Good performance
14TEN STEPS TO LEARNING ORGANIZATION
Okay, So it’s Mushy
Put downs is strong, feel “mushy”
Saying nice things to people instead of insult
Discover interesting & clever tone and style of speech that sound will fresh and funny
Which is tougher for you, giving a sarcastic slap, or a helping, healing hand?
Learn as a member of Appreciation Community, you feel relief
15TEN STEPS TO LEARNING ORGANIZATION
Respect begins with self respect
o Anti social behavior begins with negative attitude towards oneself
o Genuine respect for others and for oneself go hand in hand
o This may all well in theory, hard to imagine in practice
o What happens when a reprimand is necessary?
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Finding the pony
Method of reframing called ‘Finding the Pony’
Changing behavior and low quality of performance
Select a pony to ride on out of undesirable behavior
Learn to reframe anything without losing sight of difficulties in current situation
Basic attitude is respect and admiration
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The McCloud Dilemma He was ace reframer, finding something good in everything His wife is member of opposing party, she was always complaining to beat
them Finally exasperated at her husband's constant cheer note Mrs. McCloud stuffed a tea tray down his throat “I am just a McCloud with a silver lining” If you become a really reframer, you might also become threat to your friend and neighbors
18TEN STEPS TO LEARNING ORGANIZATION
The Almighty shoulder chip
Nothing makes them feel as important as having chip on their shoulder
Chip provide enough firewood for an entire winter
Habit of reassuring people, accuse of taking all the fun
out of life
Every one has felt this at one time or other
19TEN STEPS TO LEARNING ORGANIZATION
Lines from W.S. Gilbert
Oh, don’t the days seems lank and long
When all goes right, and nothing goes wrong
And isn’t your life extremely flat
When you ‘ve nothing whatever to grumble at?
20TEN STEPS TO LEARNING ORGANIZATION
Polishing your reframing technique
Don’t turn off the people, trying to change
After reframing, it’s subtle enough not to call attention to itself
Highlight positive side of situation
Don’t make it a cheap trick
Successful reframing requires conviction and ease
Seem little nervous, so inviting resistance
TEN STEPS TO LEARNING ORGANIZATION 21
The art of dealing with put downs
Avoid defensiveness, adopt attitude taught in some of marital arts
Leaving you unruffled
Use the energy of your opponent to win
Putting up your own resistance
Stronger opponent’s force, greater chance you have of winning
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Group Reframing Activities
o Train teams to listen to new ideas positively
o When need to improve, reframe them in more effective direction
o Allow people more time to reflect and to be hard in group meeting
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The Good & New
Best tools for teaching reframing
Permanently in organization
Good & new is powerful
Formed a habit shared by whole group
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The koosh as moderator
Helps keep order while increasing the sense of well- being
Every one have a chance to speak at least one
Facilitate communication
Three nice things
Opportunity to appreciate things that never have been mentioned before.
Renew energy for day’s activities.
Abusing the good & new
When “GOOD & NEW” use rigidly it undermine the spirit intended to create.
Increase anger or resentment.Deliberately avoided the “GOOD & NEW”.Thinking it unimportant or embarrassing.
But later on these people appreciate the culture change resulted from “GOOD & NEW” exercise.
And eventually participate in. So it is not necessary every one to participate specially at first.
The ripple effect
Positive attitudes, positive interactions between people, & positive climate within organization all are interrelated.
Changes large & small within organization have ripple effects.
The story of rob, who gave up his bid for martyrdom
• Transition to a new system 1.Increase sense of self- worth 2.Accompanied the greater efficiency & effectiveness• Transition must inevitably repeated as technology become more complex• It’s a new kind of employee involvement• Employee involvement strengthens positive atmosphere.
The gm Lakewood storyTransformation based on 4 principles:1. To change, take risks, accept responsibility, & be accountable for your
actions.2. To respect all people, promoting unity, trust, pride, & dedication to your
mission.3. To achieve a high quality of work life through involvement of all people in
an environment of openness an fairness in which everyone treated with dignity, honesty, & respect.
4. To promote good communication among all employees.
The necessity of multiculturalism
• There must be a learning culture that understand how all people add value.
• Multi- culturalism begins when we each appreciate the legacy of our own culture and the influence it has on our life & work.
• With the background of appreciation everyone give the same degree of respect to others culture.
• Dominant vs. Non- dominant cultures.
Speaking out for greater understanding
Speak Out.“When a member of a group has been ill- treated (usually unconsciously)
then he/ she inform everyone of what the ill treatment has felt.” It leads to a powerful learning experience for all. Speak out begins when ill- treated person feels safe enough to tell the
group about it. The purpose of the speak out is to inform others about feelings, and
enhance learning to improve the situation.
Don’t mix multi- culture & political issues
• Multi- cultural issues are never confused with political ones.• No one should feel defensive about their cultural & economic heritage.• Minority ethnic or religious group or working class family never be
allowed to feel inferior or dishonor.
Succeeding at step two• After completion of step 2 revisit the assessment.• When all members reflect +ve attitude which is confirmed by an
anonymous evaluation process, then step 2 has been accomplished.
• “Accomplished” mean that level of maturity has been reached & appropriate to go on to step 3.
• Regular maintenance, revisiting & re-evaluation will continue to be important.
• When all employees reflect positive attitude, it’s time to take next challenge that “making the organization a safe place for new learning experience. ”
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