pos. digital guide.download.eviscomedia.com/pos.digital_guides/2017-02-07... · 2020. 2. 26. ·...
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POS. DIGITALGUIDE.TROUBLESHOOTING
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POS Digital Installation 2
a. PluginaUSBkeyboardandpressF10toopentheconfigurationmenu.[Ifapasswordpromptshowsup
pleasecontactthesupportinordertogetthepassword.]
b. Moveforwardintheset-updialogbypressingF12untilyoureachstep6/11:networkconfiguration.
2. THE NETWORK SETUP OF THE DEALERSHIP HAS CHANGED
TheassignedtouchpointcannotbechangedlocallyonaPOS.Digitalmediaplayeraftertheinitialinstallation.Tohavetheassignedtouchpointchanged,pleasecontacttheASZ/POS.Digital1st-level-supportandhavetheplayerboxIDathand.
1. POS.DIGITAL MEDIA PLAYER IS SHOWING THE WRONG CONTENT
1. MyPOS.Digitalplayerisshowingthewrongcontent.
2. Mynetworksetuphaschanged.
3. MyPOS.Digitalmediaplayerisoffline.
COMMON PROBLEMS:
INSTRUCTIONS
TROUBLESHOOTING
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c. Settheconfigurationasneeded:
i. LAN<F1>/WLAN<F2>
ii. StaticIP<F3>/DHCP<F4>
iii. Proxyconfiguration<F5>
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POS Digital Installation 4
Theofflinestatewillbeshownwithanindicatorsymbolinthetoprightcornerofthescreen:
Inthisexample„i19“enablesthesupporttofindoutyourmediaplayer‘sboxID.
Troubleshooting:
1) Restarttheplayerbypressingthepowerbuttonorbycuttingthepowerconnection.Theplayerrestartsauto-
maticallyafterthepowerisrestored.
3.THE POS.DIGITAL MEDIA PLAYER SHOWS AS „OFFLINE“
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Troubleshooting:
2) Local issue with the network / internet:
a. MakesurethattheLANcableisconnectedcorrectly.
b. Makesurethelocalnetworksettingsarecorrect(DHCP/staticIP/DNS/gateway/subnetmask).
c. Makesurethatthenetworkportattheinstallationsiteisconnectedtoyournetwork(patched).
3) Configuration of the player:
Followthestepsforthenetworksetupontheplayer(seeabove)
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BMW Group POS.DIGITALhttp://help.bmwgroup-posdigital.com 07-02-2017