Portable LED Sign

Assembly

Instructions

& User Manual

Assembly Instructions

Hardware Use & Accessories

Software Installation & Use

Troubleshooting

For more information and training videos, please visit

www.outdoorsignsamerica.com/portableled

Document revision 5/22/2014

Warranty

Page 2

Page 3

Page 4

Page 6

Page 7

ASSEMBLY INSTRUCTIONS

IF PARTS ARE MISSING, DO NOT RETURN TO THE STORE. PLEASE VISIT

www.outdoorsignsamerica.com/portableled

Offloading and assembly of the Portable LED sign requires a .

Failure to follow these instructions could result in injury and/or damage to the product.

minimum of two people

TOOLS REQUIRED FULLY ASSEMBLED PHOTO

Box cutter or knife Crescent wrench

If any wood crating exists around the large box, remove the crating

and open the top of the box.1

2

2 cross beams 4 legs 8 bolts(3/8” x 1-1/2”)

4 washersA B C D

Cut the sides of the large box open using a box cutter or knife along the

dotted lines.

Attach the two cross beam pieces (A) near the outside edge of the

bottom of the sign, which is currently facing upwards.

Use four bolts (C) with washers (D) to attach.

Carefully flip the sign over so it is sitting on the cross beams.

Have one person lift one end of the sign. Another person will now insert

a leg up through each “V” shaped hole in the cross beam.

Repeat for the other end of the sign.

Adjust the legs to the desired height and ensure the sign is level.

Secure the legs to the cross beams using a bolt (C) inserted in the

bottom of the cross beam and tightened with a wrench.

Move the sign to the desired location and plug in the power cord.

The sign will be upside down and unstable without the

legs attached. Take care to ensure that the sign does not fall over.

The power source must be a properly grounded 120 volt outlet that

meets local code for use with outdoor electric appliances.

See photo 2.

See photo 3.

See photo 4.

Remove the smaller box inside and unpack it.

This box should contain the following parts:

See photo 1.

3

4

5

6

7

8

9

Photo 2

Photo 3

Photo 4

2

Photo 1

HARDWARE USE & ACCESSORIES

RESETTING & TESTING THE GFCI

Your portable LED sign is equipped with an internal ground fault circuit

interrupter (GFCI). This safety feature prevents accidental shocks resulting

from moisture or other abnormal conditions. In the event that the GFCI has

been tripped and power is not reaching the unit, press the button until it

clicks to reset the GFCI.

To test the GFCI, press the button with the unit turned on. The ON button

should pop out and the unit should turn off.

ON

OFF

If the device does not trip, DO

NOT USE. Disconnect power to the unit and contact a qualified electrician.

See photo 5.

REMOVING SIGN FACES & CHANGING FLUORESCENT LAMPS

Your portable LED sign is equipped with two sign faces and two internal

fluorescent lamps to illuminate them. To remove the sign faces:

3

Photo 5

Photo 6

Photo 7

To purchase custom sign faces, the wheel kit and more, please visit

www.outdoorsignsamerica.com/portableled

1

2

Disconnect power to the sign and find the end of the sign opposite from

the power cord.

Remove the screws holding the metal end panel in place.

Remove the top bracket holding the panel in place, and then the metal

end panel itself.

Slide the faces out.

Do NOT remove the end with the power cable.

See photo 6.

3

4

5

6

To remove fluorescent lamps:

Remove the tape around the end of the lamps. The tape was added to

prevent the lamps from dislodging during shipping.

Pull the lamp back while pushing the socket in and remove the lamp.

See photo 7.

OPTIONAL ACCESSORIES

Get even more advertising power

from your portable LED sign with

! These direct-

print panels can accommodate any

artwork and text.

custom sign faces

Make your sign even more portable with our

extension! These heavy-duty wheels attach directly to

the sign legs and make rolling your sign a snap.

wheel kit

SOFTWARE INSTALLATION & USE

INSTALLING THE SOFTWARE

The software installation file is available that was

provided with the sign, as well as at

on the USB drive

www.outdoorsignsamerica.com/portableled

Double click on the file to start the

installation process.

signprogrammer.exe

If you use Windows® 7 or Windows® Vista, you may have to

click to the User Account Control window.

Click the button to start the software installation.

Accept the default destination location by clicking the

button.

Accept the default Start Menu Folder by clicking the

button.

Confirm your selections by clicking the button.

Complete the installation by clicking the button.

Yes

Next

Next

Next

Install

Finish

1

2

3

4

5

6

7

Once installed, the Sign Programmer icon will be available on your

desktop and in your Start menu. Click on the icon to start.

ADDING TEXT

Sign Programmer can add a one-line or two-line message to your sign.

The is the duration that the text will stay on the sign.

Stay times are listed as , and does not include the time used by the Entry Effect.

Select an if you would like the text to transition on and off of the display.

The Speed of the effect can be controlled with the slider.

Stay Time

Entry Effect

hours:minutes:seconds

Click the button in the toolbar:

the message into the black box.

The text alignment can be changed using the alignment buttons:

For a two-line message, change the drop down above the black box to

This will allow you to fit more text on to the sign:

New Text

Type

4Your sign message is controlled using the provided software and .

The software requires a Microsoft Windows®-based PC to operate.

Sign Programmer USB drive

If you have more than one item being shown, you may adjust their order using the buttons.

Items can be removed with the button.

Once your content has been configured, click to view what will be shown on your sign.

Once you have finished previewing, click the in the top right of the Preview window to close it.X

SOFTWARE INSTALLATION & USE 5ADDING GAS PRICES

Sign Programmer makes it easy to add gas prices to your sign.

Click the button in the toolbar:

Select the , (in dollars, cents and tenths) and whether

will be displayed.

Your selections will be automatically formatted for the sign:

As with regular text, you may select a , and

of the effect.

New Gas Price

Gas Type Price

Cash/Credit

Stay Time Entry Effect

Speed

ORDERING, REMOVING & PREVIEWING ITEMS

A is used to move your message from the computer to the sign. It is recommended to use the USB drive that came

with your sign, as others may not be formatted correctly.

USB drive

The USB drive must not contain other data or folders.

PLACING YOUR MESSAGE ON THE SIGN

Plug in

Plug in

the USB drive into an open USB port on your computer.

When the computer recognizes the USB drive, make note of the drive letter.

Click in the top toolbar.

the USB drive into the USB port on the sign. The transfer will be

automatic, and the file will begin playing momentarily. Once the file begins playing,

the transfer is complete. You may now safely remove the USB drive from the sign.

Click the next to the Export To box.

Select your USB drive from the folder list. Click and then .

You will be alerted if the export was successful.

the Export window and your USB drive from the computer.

folder icon

OK Export

Close remove

See photo 8.

1

2

3

4

5

A script file contains all of the information that you have entered into Sign Programmer.

Script files are stored on your computer so that they may be changed at a future date.

To create a script file, click

To an existing script file, click Browse to the file location and click .

To your open script file to your computer, click

When Sign Programmer is closed and later restarted, it will open the last script file that was saved.

new

open Open

save

WORKING WITH SCRIPT FILES

Photo 8

Sign Programmer supports up to

for display.

Exceeding 20 total items is not

supported by the software.

20 total items

TROUBLESHOOTING 6

For more information or to contact us with further issues, please visit

www.outdoorsignsamerica.com/portableled

The entire sign won’t turn on, including the fluorescent lamps.

This indicates a problem with the electrical connection to the sign.

Reboot the display by disconnecting the power for 10 seconds

and then reconnecting.

Follow the instructions on pages 4 and 5 to upload a new

message. Ensure that you have set the software to show at

least one item with text.

If the message still will not show on the display, visit the

website below for further instructions.

1

2

3

The LED display is on but will not accept a new message.

This may be caused by several factors.

The fluorescent lamps are on, but the LED display is not on.

This may indicate a hardware issue, or that no message has been

programmed.

The display is on, but the fluorescent lamps are not on.

This may indicate that the lamps need to be replaced.

An individual LED or pixel does not turn on.

Under most usage conditions, failure of an individual LED or pixel is

not noticeable to passing traffic. Please read the warranty

information concerning the failure of individual pixels.

A rectangular section of the LED display, or the entire top

or bottom of the display does not turn on.

This may indicate a problem with an LED board or with a loose

cable inside of the display. Please visit the website below for

further instructions before attempting to open the LED cabinet.

Make sure you are using the USB drive that came with the

sign. Other USB drives may not be formatted correctly.

Make sure that the USB drive does not contain any other

files or folders before exporting your message from Sign

Programmer.

Make sure you have successfully exported a message from

Sign Programmer onto the USB drive.

Leave the USB drive in the sign until your new message

starts playing. This may take up to 30 seconds.

Reboot the sign by turning the power off for 10 seconds and

then back on.

If these steps are not successful, visit the website below for

further instructions.

1

2

3

4

5

6

Ensure that the electrical line does not have a tripped circuit

breaker.

Use an electrical tester or another electric device to ensure

that power is being delivered to the sign site.

Press the ON button on the sign’s GFCI switch (see page 3).

If the problem persists, visit the website below for further

instructions.

1

2

3

4

Follow the lamp replacement procedure on page 3. As the

lamps are wired in a series, one faulty lamp will cause both to

not light.

If the sign still will not light with new lamps, a new electrical

ballast may be required. Please visit the website below for

further instructions.

1

2 Do not attempt to open the LED cabinet before visiting

for further instructions.

www.outdoorsignsamerica.com/portableled

Definition of Warranty Coverage:

Eligibility and Warranty Period:

Customer Obligations:

Exclusions and Restrictions:

Outdoor Signs America (the “Company”) expressly warrants to the original purchaser (“You” or “Buyer” or “Owner” or “Customer”) that, for a period of one (1) year

from the date of shipment (the “Warranty Period”), the electronic displays and the associated company products (the “Product”) will be reasonably free of defects in

materials and workmanship. During the Limited Warranty Period the Company will, at its discretion, repair or replace any defective covered product. This Limited

Warranty only applies to the Company’s Product if installed, used, and maintained in the manner recommended by Company and this Limited Warranty is conditioned

upon compliance with all such instructions.

Title to the product passes to the buyer upon our delivery to the freight carrier. Loss or damage to the product when in possession of the freight carrier is the

responsibility of the customer and the freight carrier is not covered by this warranty. Upon delivery, incidental blemishes and scratches are considered normal unless

they can be viewed from 20 feet or more under normal use conditions. The Company assumes no liability for damage caused by careless handling or poor installation

except for work completed by employees or agents of The Company. In the event the sign is damaged during shipping it is the responsibility of the buyer to refuse

delivery causing the sign to be returned to the manufacturer for repair.

Failed electronic parts or assemblies will be repaired, exchanged or replaced, at the discretion of the Company. Telephone support is provided as needed during the

warranty period. Removing and reinstalling repaired or replacement parts are the responsibility of the owner. Replacement or repaired parts are warranted to be free

from defects in material or workmanship for ninety (90) days or, for the remainder of the Limited Warranty Period of the Product they are replacing or in which they are

installed, whichever is longer.

The Company will repair failed LED pixels, if greater than 1.0% (one percent) of the total number of pixels in the sign have failed in one (1) year, provided the sign is

installed with the recommended ventilation system for its location. The definition of pixel failure is when all LED’s in the pixel will no longer emit light. Pixel repair is

performed at the Company Repair Center. Owner bears the responsibility of transporting Product to Company’s Repair Center. As known within the Sign Industry all LEDs

degrade and produce less light as they age. Eventually the LEDs will require replacement even though the LEDs will still emit light. This Warranty does not cover normal

LED degradation.

This Limited Warranty is not transferable. Service under this Limited Warranty begins immediately upon shipment to the Customer or the Company’s Authorized

Reseller. Unless otherwise stated the Limited Warranty period is one (1) year.

Failure by the Customer to properly maintain the Product, including but not limited to filters and the ventilation/air conditioning systems, will void coverage for affected

components. The Customer shall notify the Company immediately of equipment failure and allow the Company full and free access to the Product when required.

Waiver of liability or other restriction shall not be imposed as a site access requirement. The Customer is responsible for all costs and management oversight associated

with providing the Company access to the Product, providing the necessary tools, machines, communication facilities and other equipment at no charge.

The Company reserves the right to restrict service, limit replacement parts or invalidate this Limited Warranty to Customers whose account balance is past due.

This Limited Warranty specifically excludes any on-site labor required to service the covered Product including diagnosis, removal and installation of parts or products.

Any on-site service required by the Customer of Company technicians or a local Authorized Service Provider is billable to the customer based on an agreed upon written

quote.

This Limited Warranty does not apply to software. Software is covered by a separate Agreement, which appears in the seller's software license agreement.

This Limited Warranty specifically does not cover the following:

1. Third-party communications devices such as wireless devices and modems, which are covered under a separate Electronic Communication Warranty;

2. Product that has been moved from its original installation location or is mounted in a mobile structure with the exception of portable signs that are being moved short

distances by hand and with care;

3. Cosmetic damage to the product (including but not limited to scratches, dents and broken plastic that do not otherwise affect the functionality of the Product or

materially impair its use);

4. Temperature sensors will register variable results given local environmental factors such as direct sunlight, distance from concrete or asphalt, etc.; results are not

guaranteed or covered under this Limited Warranty.

5. Recovery or transfer of any data or software stored on the Product not originally installed on the Product by the Company.

This Limited Warranty specifically does not cover conditions, defects or damage caused by or resulting from the following:

1. Defects caused by unreasonable or unintended use of Product, improper or unauthorized handling, accident, omission, neglect, vandalism (unless otherwise noted in

this Warranty), misuse, physical abuse, installation, use and/or fabrication, and maintenance of the Product by any party other than the Company;

2. Damage not resulting from manufacturing defects that occur while the Product is in the Owner’s control and/or possession;

3. Extreme physical or electrical stress or interference; environmental conditions beyond the Company’ control such as man-made or naturally occurring corrosives and

metallic pollutants; normal wear and tear; inadequate, improper, or surges of electrical power; lightning, floods, fire, acts of God, war, terrorism, or other external

causes, including Force Majeure.

4. Unauthorized modification including installation of third-party software on the Product.

LIMITED PRODUCT WARRANTY 7

5. Product modification or service by anyone other than: (a) The Company, (b) a Company Authorized Service Provider, or (c) Customer’s own installation of Company

approved parts with instruction from the Company. Service to a damaged or malfunctioning sign which has not been ordered or authorized by the Company'

Customer Support Department is not only not covered under this warranty, but also will immediately and automatically invalidate this warranty.

6. Computer viruses, Trojan horses, worms, self-replicating code or like destructive code which was not included in the Product by the Company.

7. Products installed with known or visible manufacturing defects at the time of installation.

All items returned to The Company must have a Return Materials Authorization (RMA) number, available by using the contact information below. Items received without

an RMA number will not be processed and returned to the Customer at their expense. For exchange items, the RMA number is included with the shipment of the

exchange unit. The defective part must be returned to the Company or the Customer will be charged the price of a replacement part.

The Company will provide and be responsible for the cost of shipping parts from The Company to the Customer. Expedited delivery is available to the Customer at their

expense. The Customer will provide and be responsible for the cost of shipping parts to The Company.

Warranty claims must be registered with the Company within thirty (30) days of damage or malfunction. To register a claim the Customer must contact the Company at

the location specified below, providing your name and any other required contact information, a description of the Product, date of Product purchase, and nature of the

defect, which may include, but is not limited to, written descriptions, photographs, video, defective parts or other evidence. The Company reserves the right to require

proof of original purchase (e.g. paid invoice, receipt) and to visit the site of the installation or to require documentation of the claim before assuming any responsibility

under the provisions of this warranty.

Any information or suggestion by the Company with respect to the Product concerning applications, specifications or compliance with codes and standards is provided

solely for your convenient reference and are made without any representation as to accuracy or suitability. You must verify and test the suitability of any information

with respect to the Product for your specific application.

THE LIMITED WARRANTIES SET FORTH HEREIN ARE THE ONLY WARRANTIES MADE BY COMPANY IN CONNECTION WITH THE PRODUCT. COMPANY CAN NOT AND DOES

NOT MAKE ANY IMPLIED OR EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, AND DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY

WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. COMPANY’S SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO REPAIR OR REPLACE

MALFUNCTIONING OR DEFECTIVE PARTS OF THE PRODUCT. BUYER ASSUMES ALL RISK WHATSOEVER AS TO THE RESULT OF THE USE OF THE PRODUCT PURCHASED,

WHETHER USED SINGULARLY OR IN COMBINATION WITH ANY OTHER PRODUCTS OR SUBSTANCES.

No claim by Buyer of any kind, including claims for indemnification, shall be greater in amount than the purchase price of the Product with respect to which damages are

claimed. IN NO EVENT SHALL COMPANY BE LIABLE TO BUYER IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL,

RELIANCE, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR LOSS OF PROFIT, REVENUE OR USE, IN CONNECTION WITH, ARISING OUT OF, OR AS A RESULT OF, THE SALE,

DELIVERY, SERVICING, USE OR LOSS OF USE OF THE PRODUCT SOLD HEREUNDER, OR FOR ANY LIABILITY THAT BUYER HAS TO ANY THIRD PARTY WITH RESPECT

THERETO..

Outdoor Signs America

1400 8th Street North, Clanton, AL 35045

Phone: 800-239-9990

Web: www.outdoorsignsamerica.com

Limitation of Liability:

Contact Information:

LIMITED PRODUCT WARRANTY (Continued) 8