port phillip city council · title: south melbourne market cleaning and waste management services...

Contract No: 2000 Title: South Melbourne Market Cleaning and Waste Management Services 57

4. Specification

Tender No: 2000 Title: South Melbourne Market Cleaning and Waste Management Services 83

Table of Contents – Specification

1. BACKGROUND TO SERVICE REQUIREMENT ................................................ 86

1.1. Introduction ............................................................................................. 86 1.3. The Market .............................................................................................. 87 1.4. Stall Areas ............................................................................................... 88

2. SCOPE OF SERVICE REQUIREMENTS ........................................................... 89

2.1. Outline of Required Services ................................................................... 89 2.2. Contract Period ....................................................................................... 89 2.3. Variations to Scope ................................................................................. 89

3. GENERAL REQUIREMENTS AND PROVISIONS ............................................. 90

3.1. Definitions ............................................................................................... 90 3.2. Relationship between Council and the Contractor ................................... 91 3.3. General Security Arrangements .............................................................. 93 3.4. Risk Management Plan ........................................................................... 93 3.5 Quality Plan ............................................................................................. 94 3.6 Office Arrangements ............................................................................... 95 3.7 Response to Council ............................................................................... 95 3.8 Response Time ....................................................................................... 95 3.9 Monitoring of Complaints ......................................................................... 95 3.10 Occupational Health and Safety .............................................................. 95 3.11 Contract Meetings (KPIs) ........................................................................ 96 3.12 Noise of Operation (KPIs) ........................................................................ 96 3.13 Dust and Water from Operation (KPIs) .................................................... 96 3.14 Compliance with Regulations and Local Laws ......................................... 97 3.15 Reporting of Incidents ............................................................................. 97 3.16 Maintenance Advice ................................................................................ 97 3.17 Materials ................................................................................................. 97 3.18 Social Procurement Practices .................................................................. 16 3.19 Council’s Sustainability Aspirations ......................................................... 97 3.20 Environmental ‘Green Cleaning’ Plan ...................................................... 98 3.21 EMS Policy .............................................................................................. 17 3.22 The Council's Environmental Requirements ............................................ 17 3.23 Green Procurement Policy for Cleaning Products .................................... 17 3.24 Contractor Initiatives ................................................................................ 99 3.25 Cleaning Products to be used.................................................................. 99 3.26 Safe and Efficient Use of Enzyme Wizard cleaning products ................. 101 3.27 Plant and Equipment ............................................................................. 102 3.28 Quality Use of Equipment and Materials .................................................. 21 3.29 Special Events ...................................................................................... 103 3.30 Callouts and Unscheduled Work ........................................................... 103 3.31 Complaints Handling KPI ....................................................................... 104 3.32 Transitional Arrangements .................................................................... 104 3.33 Continuation of Service ......................................................................... 104 3.34 Contractor’s Staff ................................................................................... 104 3.35 Breakages or damage to Market, Council or Stallholder’s Property ....... 104 3.36 Municipal Recovery Plan ....................................................................... 104


3.37 Data to be provided ............................................................................... 105 3.38 Council Records and Activity Reports .................................................... 105 3.39 Shopper Surveys ................................................................................... 106

4. WASTE MANAGEMENT REQUIREMENTS .................................................... 107

4.1 Waste Management at the Market ......................................................... 107 4.2 Offal ...................................................................................................... 108 4.3 Cardboard (and Paper).......................................................................... 110 4.4 Waxed Cardboard ................................................................................. 111 4.5 Green Waste ......................................................................................... 111 4.6 Polystyrene ........................................................................................... 112 4.7 General Waste ...................................................................................... 112 4.8 Cooking Oil ............................................................................................ 113

5. RECYCLING PLAN .......................................................................................... 114

5.1 General Recyclables – Paper/Glass/Plastic ........................................... 114 5.2 Offal ...................................................................................................... 114 5.3 Cardboard & Paper ............................................................................... 115 5.4 Waxed Cardboard ................................................................................. 115 5.5 Green Waste ......................................................................................... 115 5.6 Polystyrene ........................................................................................... 115 5.7 Glass, Plastic & Metal Containers ......................................................... 116 5.8 Plastic Packaging .................................................................................. 116 5.9 Food Waste ........................................................................................... 116 5.10 Cooking Oil ............................................................................................ 116

6. SPECIFIC CLEANING REQUIREMENTS ........................................................ 116

6.1. Market Areas Requiring Cleaning .......................................................... 116 6.2. Common Cleaning Requirements .......................................................... 117 6.2.1. Public Litter Bins.................................................................................... 117 6.2.2. Weeds and built up dirt .......................................................................... 117 6.2.3. Graffiti ................................................................................................... 118 6.2.4. Butt Bins ................................................................................................ 118 6.2.5. Handling of Sharps ................................................................................ 118 6.2.6. ATMs ..................................................................................................... 118 6.2.7. Fire Hoses ............................................................................................. 118 6.2.8. Customer Service .................................................................................. 118 6.3. Footpaths and Surrounds ...................................................................... 119 6.3.1. General ................................................................................................. 119 6.3.2. Coventry Street ..................................................................................... 119 6.3.3 Cecil Street ............................................................................................ 119 6.4 York Street and Laneway behind Child Care Centre ............................. 119 6.4.1. General ................................................................................................. 119 6.4.2 Usage ................................................................................................... 119 6.4.3 Scope .................................................................................................... 120 6.4.4 Cleaning standards and frequency ........................................................ 120 6.5 Public Aisles (East, Centre, West & DeIi Aisles, Aisles B, C, D, E, F & G) 120 6.5.1 General ................................................................................................. 120


6.5.2 Usage ................................................................................................... 120 6.5.3 Scope .................................................................................................... 121 6.6. Lift and Stairs areas .............................................................................. 121 6.7 Dining Areas .......................................................................................... 121 6.8 Public Toilets ......................................................................................... 122 6.9 Loading Bay and Service Areas ............................................................ 122 6.10 Centre Aisle Service Area ..................................................................... 123 6.11 Vegie Lane (parallel to, and between, Coventry Street and Aisle B)...... 124 6.12 Cecil Street Service Area (East Aisle, Rear of Cecil St restaurants, plus the Food Hall Service Area ........................................................................ 125 6.13 Offices - Management Office L1 and Ground floor, Security Guard’s and Cleaning Contractor’s Office ............................................................................. 125 6.14 Car Parks .............................................................................................. 126 6.15. High Clean ............................................................................................ 128 6.16. Detailed Clean ....................................................................................... 128 6.17 Maintenance of Drains........................................................................... 128 6.18 Maintenance of Grease Traps, Grease Containers and Special Pits ..... 128

7. FORKLIFT SERVICE ....................................................................................... 128

8. PERFORMANCE LEVELS AND MONITORING – CLEANING ......................... 130

8.1 Key Performance Criteria and Requirements ........................................ 130 8.2 Inspection and Monitoring of Overall Performance ................................ 130 8.3 Satisfactory Performance of Work ......................................................... 131 8.4 Performance Inspection, Quality Control ............................................... 131 8.5 Monitoring of Contractor’s Obligations ................................................... 131 8.6 Random Inspections .............................................................................. 132 8.7 Key Performance Indicators .................................................................. 132 8.8 Non Conformance Penalty .................................................................... 133 8.9 On-Going Reviews ................................................................................ 134 8.10 Daily Work Schedule ............................................................................. 135 8.11 Management Systems ........................................................................... 135 8.12 Cleaning Products and Consumables .................................................... 136 8.13 Waste Management Compliance ........................................................... 137 8.14 Environmental Issues ............................................................................ 137 8.15 Equipment & Materials Report ............................................................... 137 8.16 Machinery Report .................................................................................. 138 8.17 Electrician’s Report ............................................................................... 138 8.18 Bin Audit ................................................................................................ 138 8.19 Weekly / Fortnightly / Monthly Duties Report ......................................... 138 8.20 Staff Attendance Register (All contract personnel) ................................ 138 8.21 Staff Training Register (All site personnel)............................................. 138 8.22 Competence .......................................................................................... 138 8.23 Uniforms and Identification .................................................................... 139 8.24 Courtesy and Responsiveness .............................................................. 139

9. ADDITIONAL INFORMATION TABLES 3-26 .................................................. 139


1. BACKGROUND TO SERVICE REQUIREMENT

1.1. Introduction

This Specification is compiled for the purpose of setting out the requirements and standards for cleaning and waste management at the South Melbourne Market (“the Market”). The following activities are to be undertaken at the Market by the Contractor:

a) general cleaning including public aisles, service areas, toilets, food court areas and adjoining footpaths and carparks pre and post market days;

b) patrol cleaning during market day of public aisles, service areas, toilets, food court areas, and adjoining footpaths and carparks;

c) collection, storage and disposal of litter and rubbish from within the Market area and adjoining footpaths and carparks;

d) collection, storage and appropriate disposal of recyclable items, e.g. cardboard and paper, green waste, fish, meat and poultry offal, polystyrene, plastic, enviro-poles, glass and metal containers, cooking oil;

e) provision of a forklift service for unloading and loading of fruit and vegetable trucks;

f) maintenance of Market cleaning equipment and fittings owned or leased by the Contractor;

g) provision and maintenance of compacting and bailing equipment; and

h) provision of day labour to carry out as required duties around the Market.

1.2. Outcome Based Specification

This Contract is for the supply of all labour, supervision, materials, plant and tools necessary to provide the Services to the standards and at the suggested frequencies described in this Specification, to the satisfaction of the Council, and in accordance with relevant legislative requirements.

Contractors should note that the frequencies are suggested frequencies only and that the services are to be provided in a timely manner taking into account the varying sizes and operating hours of the site. The security, confidentiality and customer service requirements of the Market must be observed at all times.

The Specification defines the Management requirements, criteria and service deliverables expected from the service, but does not necessarily prescribe the processes or frequencies by which to deliver it. The Contractor shall provide the necessary expertise to understand what is required to be delivered, and shall have the procedures, systems, skills and tools in place to implement, monitor and achieve it.

It is strongly recommended that Contractors familiarise themselves with the Market and closely observe Market operations over at least a week to understand the service requirements and any operational and logistical difficulties associated with the site. Contractors should also make allowances for heavy trading periods such as Christmas.


1.3. The Market

The Market services approximately 140 stallholders on a site covering approximately 5,000 square metres of retail space. Normal Market trading hours are shown in Table 1 below.

Table 1 – Market Trading Hours

Day Trading Hours

Wednesday 8.00am to 4:00pm

Friday 8.00am to 5:00pm

Saturday 8.00am to 4:00pm

Sunday 8.00am to 4:00pm

The Market is closed on Christmas Day, Boxing Day, New Year’s Day, Anzac Day and Good Friday when they fall on a Market trading day. The Market is open on the Thursday before Good Friday each year in replacement for being closed on Good Friday. The Market is also open for an extra trading day before Christmas and also on New Year’s Eve if those days are not a normal Market trading day. Some stallholders, mainly fruit and vegetable, butchers, poultry and fish shops, start trading before 8.00am. Operationally the site is divided into:

a) Stalls or shops

These are the licence or leasehold premises in the Market. The stallholders are responsible for cleaning within their own stalls. There are a small number of casual stallholders who generally pack up all their wares at the end of each day;

b) Public Aisles, including surrounding footpaths

These are the aisles running in an east-west direction (Aisles B to F), Aisle G, a central aisle, aisles at the rear of Aisle G and the rear of the Cecil St stalls, and Coventry, Cecil and York Streets around the Market;

c) Other paths and areas

Footpaths running away from the Market and the light rail approach are subject to litter which some residents see as the responsibility of the Market;

d) Food Hall

The Food Hall has a number of stalls that serve take-away style food which many shoppers eat at the tables provided;

e) Toilets.

These include the main block of toilets near the Food Hall, a block of toilets in the central aisle near Aisle B, two groups of toilets behind Cecil Street, a toilet in the Market office and a toilet in the cleaners’ office;

f) Service Areas.

These include the loading bay (including a waste management compound (WMC), service lanes at the rear of Coventry Street (‘Vegie Lane’), next to the former lift shaft (in Centre Aisle), service lanes at the


rear of the Food Hall shops, two service areas at the rear of the Cecil St stalls, two staff amenities rooms, an office and toilet and two waste storage areas near Cecil Street; and

g) Car Parks.

There are two car parks. The street level car park facing York Street has capacity for around 90 vehicles. The rooftop car park has capacity for nearly 300 vehicles. These areas are used for customer parking on Market days but are also available for public parking on non-Market days.

1.4. Stall Areas

Table 2 below details the various merchandise categories by Market area.

Table 2 – Market Areas and Merchandise Categories

Area Merchandise Category

Coventry Street Fruit and vegetables and other food outlets.

Cecil Street Restaurants and take-aways.

East, Centre and West Aisles, Aisles B, C, D, E and F

Mostly other merchandise but including two fruit and vegetable shops, two florists and one coffee shop.

Deli Aisle Poultry, delicatessens, meat, fish, nut shops, takeaway food and all other general merchandise.

Food Hall Takeaway food, delicatessens, poultry and meat.


2. SCOPE OF SERVICE REQUIREMENTS

2.1. Outline of Required Services

Port Phillip City Council (“Council”) is committed to addressing environmental objectives as part of its triple bottom line business approach. As part of this Contract, the Contractor will be required to assist Council in maintaining and increasing the levels of recycling (waste streaming) and will be required to explore ways of reducing water and power consumption over the Contract Term.

The Contractor must ensure that the Market and stipulated surrounding areas are cleaned in accordance with this Specification. The Contractor should note the following important service parameters:

a) shoppers and stallholders should be presented with an environment that is safe, hygienic, clean and free from bad odours;

b) toilets are to be maintained in a clean and hygienic condition and in accordance with the provisions of Clause 6.8 of this Specification;

c) waste bins, machinery and equipment must be clean and free from odours. Waste bins, machinery and equipment must be well maintained and presented. Waste bins left in the street for collection must be managed to avoid spillage and unauthorised dumping;

d) special attention to cleanliness and hygiene standards is required in the delivery and service areas in the loading bay and the rear of Aisles A and B, and in the WMC; and

e) surrounding footpaths and gutters of Coventry St (north side in the block Cecil to the light rail), Cecil St (west side between Coventry and York Streets), York Street (south side between Cecil St and light rail) and the laneway behind the child care centre, including the York Street car park, are to be cleaned in accordance with Clause 6 of this Specification. Less frequent patrols of Cecil Street (west side between Coventry and Dorcas Streets) and the approach from the lane and Coventry Street into the light rail stop (including stairs).

As the Market is open to surrounding streets, improper disposal of refuse (i.e. dumping of rubbish) and wind-blown litter are special problems. The Contractor must ensure that cleaning standards are to be maintained regardless of whom is responsible for creating the need for cleaning and waste disposal.

2.2. Contract Period

The Contract Term is three (3) years with the option for one (1) two (2) year extension at the sole discretion of Council.

2.3. Variations to Scope

Variations to the Scope of Work outlined in this Specification shall be dealt with in accordance with the Service General Conditions.


3. GENERAL REQUIREMENTS AND PROVISIONS

3.1. Definitions

The following definitions will complement those already provided in the Services General Conditions unless inconsistent with the context:

“Carpark” means off-street areas designated for the purpose of parking vehicles;

“Cleaning” means removing from the surface being cleaned, including mulched and other landscaped areas, all litter, debris, rubble, silt, dirt, sand, stains, oil, paint or other spillage, graffiti, posters, vomit, excreta, cobwebs, bird droppings, gum or other offensive materials. Cleaning operations may require the application of mechanical and manual methods of sweeping, light flushing, scrubbing, steam cleaning, suction clearance, use of other specialised equipment and pick-up and disposal of waste materials;

“Contract Service” means each and every obligation to the Contractor under this contract Specification;

“Contractor” means the successful tenderer appointed to provide these services to the Market

“Contract Manager” means the responsible officer appointed by South Melbourne Market to supervise and manage the Contractor on its behalf.

“Council Assets” means any item owned, leased or in the control of the Council;

“Customer Service” refers to the provision of polite, positive and professional services to all customers;

“Drains” means drains (including stormwater) that collect rainwater and wash down water;

“Emergency” means any incident, situation or circumstance that has caused personal injury, property damage or nuisance or adversely affected public health, or, if not attended to has the potential to cause personal injury, property damage or nuisance or adversely affect public health;

“Emergency Call-out” means any request or need to perform urgent work outside normal working hours to rectify an Emergency;

“Grease Traps” or “Pits” means grease interceptor traps that are designed to prevent oil and grease flowing directly into sewers;

“Green Waste” means all or any part of a fruit or vegetable generally suitable for treatment to enable future productive use as animal feed, compost or mulch product;

“Light Rail Approach” includes the area between the west platform of the light rail and the entirety of the lane between the light rail and the Market, including verge and gravel car park. The requirements for the light rail approach are the same as for the footpaths and adjoining areas in Cecil Street in the block between Coventry and Dorcas Streets;

“Litter” includes all food related waste, leaves, loose fallen branches and tree debris, paper, bottles, cigarette packets, cigarette butts, drink cans, ice cream sticks, plastic, rubber, glass, milk and fruit juice cartons, paper plates, food packaging and wrappers, syringes, condoms and faeces;


“Litter Bin” means a receptacle installed or provided within the Market for the deposit and storage of litter;

“Local Law” means any local law made by Council pursuant to the Local Government Act 1989;

“Market Trading Day” or “Market Day” means any day the Market is open, normally Wednesday, Friday, Saturday and Sunday and including other special days;

“the Market” means that area known as the South Melbourne Market, bounded by the light rail easement, York St, Cecil St and Coventry St, excluding the Child Care Centre. A plan further detailing the Market is attached to this Specification as Attachment 1;

“MGB” means a plastic mobile garbage bin of any size;

“Offal” means the internal parts of an animal or fish or any other part or parts not used or sold by the stallholder;

“Recyclable Material” means the waste materials that can be put to productive use after further treatment or in its current state, and includes glass bottles and jars, aluminium cans, steel cans, polyethylene terephthalate (PET) plastic soft drink bottles, high density polyethylene (HDPE) plastic milk and cream bottles, liquid paperboard cartons, waste paper and cardboard, polystyrene, green waste, offal and plastic, waxed cardboard;

“Scrub” means the cleaning of a surface by the mechanical application of hard brushes along with the application of cleaning solution and the picking up of the dirty solution;

“Social Procurement” means activities and initiatives aimed at promoting social inclusion and demonstrating leadership with a diverse range of community groups and stakeholders. In the context of this Contract such practices may include: generating local employment opportunities, interacting with local businesses for services and supplies and strengthening community partnerships.

“Stormwater Drainage System” means all the physical measures in place within the Contract Area and under Council control, that collect and convey stormwater, such as pits, pit lids, underground pipes, box drains and culverts, formed open drains, and litter traps;

“Waste” means the materials which the Contractor is required to of dispose in performing the Services; and

“WMC” means the waste management compound located off the loading bay.

3.2. Relationship between Council and the Contractor

3.2.1 Contract Relationship

The Council will be seeking a professional relationship with the Contractor which:-

a) includes a shared commitment to proactive communication and resolving any issues that arise throughout the Contract Term;

b) seeks ways of improving methods of cleaning waste management and recycling, and implementing new technologies as appropriate; and


c) seeks the involvement of service recipients, with a continuous recognition of the priority and legitimacy of service recipient’s needs, and gives timely and appropriate response.

3.2.2 Contractor Obligations

The Contractor must:

a) appoint a person as the Contractor’s on-site representative (“the Site Manager”). When this person is not rostered on for duty at the Market the Contractor must appoint a Deputy Site Manager. The Site Manager must be rostered on at least one weekend day each week and a Deputy Site Manager must be rostered on for the other weekend day. The Deputy Site Manager must be qualified for a supervisory role (ie: Certification Level 4 Qualifications in Asset Maintenance);

b) nominate a person as its off-site representative, such person to be of sufficient seniority to represent the Contractor and give undertakings on behalf of the Contractor;

c) ensure that the Site Manager, Deputy Site Manager and all regularly scheduled staff are to be trained and serve as emergency wardens. This will involve regularly scheduled training sessions and drills. All training and labour time incurred will be paid by the Council at the agreed hourly labour rate provided in the Contract;

d) ensure that cleaning staff are available to service all areas of the Market during Market trading and non-trading hours. So that cleaning staff are contactable by Market Management, and so that the Contractor’s staff may contact Market Management, the Contractor must supply and maintain a mobile phone service for the Site Manager and Deputy Site Manager; and

e) ensure that all on site cleaning staff carry one of the Market’s hand held radios at all times. These radios may be used for communication between cleaning staff but are also used by the Market office, security staff and fire wardens.

3.2.3 Technological Advancements

Council acknowledges that technological advances, changes to Council policy and commitments, or State Government directives with respect to the required services, strategies and waste management guidelines may impact on the performance of the Services. It will therefore be necessary for regular reviews of the nature and extent of the business requirement to accommodate any need for change. The parties are required to meet quarterly to conduct contract performance review meetings.

The Services will undergo formal reviews at twelve monthly intervals at which times the Contractor and Contract Manager will consider the effectiveness and practicality of the standards specified, the methods of monitoring and the community satisfaction levels being achieved. Where change to the Services may be warranted by demonstrated benefit to one or both parties concerned, this may be implemented by informal arrangements, amendments or variations to the Contract. Such system change may be permanent or may take the form of a limited time trial and then assessment of results for further consideration.


The Contractor is encouraged to view the review of business requirements as an opportunity for the establishment of new standards and work methods that will maintain a quality service and enable reductions in costs of provision.

3.3. General Security Arrangements

The Contractor must:

a) maintain a log requiring staff to sign on before commencing work and sign off before leaving the premises. The log must be made available to Market Management on demand;

b) ensure that all doors and windows are left either locked or unlocked as being the case prior to the area being entered unless specific directions are given by Market Management. The Contract Manager will supply keys where appropriate and the Contractor shall be responsible for safeguarding the keys and returning them to Market Management when required. In the event of loss or damage to the keys, they shall be replaced at the Contractor’s expense;

c) ensure that all electrical fixtures and taps are turned off immediately following use unless the Contractor is specifically directed otherwise. To ensure adequate security, the Market is locked each evening and opened each morning by a security officer who is employed by the Market. Cleaning functions (apart from day cleaning duties) will be required to be carried out prior to or after the tenants/customers have arrived or left the Market (i.e., outside the trading hours shown in Table 1);

d) where the security officer has left the Market prior to the cleaners, the Contractor’s site supervisor shall be responsible for checking all personnel have left the site, and ensuring the Market is secure, including checking that all doors, gates and roller shutters are locked and secured. Under no circumstances is the market to be left unsecured. The Market will provide the security staff roster to the cleaning staff; and

d) ensure that the Contractor’s staff immediately notify the Market Management or Market security contractor of any person found loitering or causing a disturbance of any kind in the Market. Use of the hand held radio is preferred but otherwise telephone or runner communication must be undertaken immediately.

3.4. Risk Management Plan

The Contractor must at least 14 days prior to the Commencement Date, prepare and submit a contract specific Risk Management Plan for the approval of the Contract Manager.

The Risk Management Plan must address the risk management process as specified in AS/NZS ISO 31000:2009 Risk Management - Principles and guidelines including, but not limited to, the following: -

Establish the Context

Objectives

Stakeholders

Criteria

Define key elements


Identify the Risks

What can happen?

How can it happen?

Analyse the Risks

Review controls

Likelihoods

Consequences

Levels of Risk

Assess the Risks

Assess risks

Rank risks

Screen minor risks

Assess risks

Rank risks

Screen minor risks

Treat the Risks

Identify options

Select the best responses

Develop risk treatment plans

Implementation

The Risk Management Plan must be fully operational at the Commencement Date. Failure to implement an approved Risk Management Plan within the required time frame will be considered a breach of contract. Failure to submit reports under the Plan will likewise be considered a breach of contract.

3.5 Quality Plan

The Contractor must, at least 14 days prior to the Commencement Date, prepare and submit a contract specific Quality Plan for the approval of the Contract Manager. The Quality Plan must detail processes for measuring and achieving quality in performance and continuous improvement, and monthly reporting to the Contract Manager. The reporting must be in an electronic format specified by the Contract Manager.

The approved Quality Plan must cover all contract related activities and must include but not be limited to the following:

a) a statement on the Quality Plan objectives;

b) reference to and details of the procedures and systems that guarantee or assure the attainment of the required standards; and

c) appropriate cleaning, maintenance, legal registration and licensing for all assets, plant, vehicles and equipment required to perform the Services.


3.6 Office Arrangements

The Contractor must maintain an onsite office for the purpose of communicating with the Contract Manager. The Contractor must ensure that this office is equipped with fixed telephone and facsimile telecommunications services, e-mail and a computer capable of being linked to the Council’s electronic communication system.

Note:

A site office is available to the Contractor at no charge. This is located in the loading dock. Elements include:

1. Office

2. Toilet

3. Storage room

3.7 Response to Council

The Contractor must be contactable by Council twenty – four hours per day, seven days per week.

A contact number must also be made available to relevant Council officers and other Council contractors as directed by the Contract Manager. Details must also be provided of an alternative contact when the nominated person is unavailable.

3.8 Response Time

The Contractor must respond to any requirement to make safe, repair or rectify any condition it is required to attend to under the Contract in accordance with the response times listed in Tables 3 – 26 or as otherwise specified.

The Contractor may be advised of a requirement, by advice or complaint from a member of the public, by notice from the Contract Manager or by its own inspections or observations.

3.9 Monitoring of Complaints

Evaluation of complaints will include the seriousness of the issue in relation to the quality of the service and the ability to deliver in accordance with the agreed service levels. Evaluation shall also take into account the impact on the Council in terms of potential liability and reputation, the speed of response and the action taken to resolve the complaint. This process will be monitored by the Contractor and the Contract Manager as part of the performance KPIs. (Refer to Clause 8 of this Specification).

3.10 Occupational Health and Safety

The Contractor must obtain approval from the Contract Manager for the Occupational Health and Safety Plan as submitted as part of their tender. The relevant standard is AS/NZS 4801:2001, Occupational Health and Safety Management Systems.

Any alterations or modifications required by the Contract Manager are to be finalised and negotiated with the Contract Manager prior to the Commencement Date. The Health and Safety Plan must be implemented by the Contractor on an on-going basis during the Contract Term. The Contractor’s performance of its obligations under the Health and Safety Plan must be reviewed by the Contractor and the Contract Manager on a monthly


basis and be included in the monthly performance report. The report must be in a format specified by the Contract Manager.

3.11 Contract Meetings (KPIs)

The Contractor and the Contract Manager must hold formal meetings to discuss Contract issues.

The On Site Manager must attend a weekly meeting with the Contract Manager and carry out site inspections as required with the Contract Manager prior to which the Contractor must provide a written report in a format approved by the Contract Manager. The weekly meeting and inspection will also include a contract performance audit procedure as specified in Clause 8.

The Contractor’s off-site contract manager must attend a monthly meeting with Market management and must provide a monthly report to the Contract Manager within seven days of month end. This report is to be in the format specified by the Contract Manager and must include:

a. a copy of the current work roster;

b. a list of non-conformance reports;

c. OH&S issues;

d. a machinery condition report;

e. a list of service requests;

f. quantities of all waste streams removed from the Market, and verification of the quantities; and

g. the quantity of pallets unloaded from each fruiterer’s truck each day.

The Contractor’s On Site Manager and off site Contract Manager must be available at all times to discuss contract performance or inspect service outcomes with the Contract Manager.

3.12 Noise of Operation (KPIs)

The Contractor must ensure that all noise emissions from the Contractor’s Plant are within the legislative and regulatory requirements. Operations are not to be conducted at times that may cause a nuisance through excessive noise to the Market users and general community. The Contractor is advised that the unloading of fruit and vegetable trucks in Coventry Street has the potential for complaints if this work is carried out too early. Stallholders have been advised that no forklift work is to be undertaken before 6.00am.

3.13 Dust and Water from Operation (KPIs)

The Contractor must ensure that no blowing equipment is used within the General Merchandise section of the Market as the dust creates problems in these stalls. Some areas of the Market, such as the loading bay, Delicatessen Aisle, external footpaths and Food Hall, lend themselves to water-based cleaning without taking precaution for run-off. Due to incremental changes in stall construction, many other areas no longer readily lend themselves to water based cleaning including most of the general merchandise area. In these areas, the Contractor must ensure that no water enters licensed stalls and no damage is caused.


3.14 Compliance with Regulations and Local Laws

The Contractor and its employees and sub-contractors must abide by all Acts, Regulations and local laws whilst carrying out the contracted duties detailed in this Specification.

3.15 Reporting of Incidents

The Contractor is to provide to the Contract Manager (in a format specified by the Contract Manager) details of any incident involving third parties that may or may not lead to investigation of the Contractor by Council or an insurance claim against either party. When requested by the Contract Manager, the Contractor must provide all specified details of any such incident. The request is likely to arise from a report or complaint by a stallholder or stallholder’s staff at the Market, or a member of the public, in relation to the Contractor’s operations in the provision of the service. The required information is to be provided without delay. The required information may include, but will not necessarily be restricted to, the full details of the personnel, vehicles and equipment involved, the date, time and place of the incident, any injury to personnel or the nature of any damage to property or stock, and the action taken by the Contractor to prevent recurrence.

3.16 Maintenance Advice

Using a process specified by the Contract Manager, the Contractor must advise Market Management as soon as possible, regarding defects that affect the smooth operation of the Market. These may include electrical faults, mechanical defects, breakage of toilet or sewerage fittings, overflowing sewers, broken doors, leaking pipes and broken glass, etc.

3.17 Materials

The Contractor must supply all materials and consumables required to fulfil the obligations of the Contract. Any toxic or hazardous material that is intended for use on site. must be approved by the Contract Manager and the Contractor must provide a Material Safety Data Sheet (“MSDS”) for each product. The Contractor must comply with all regulations, in particular those pertaining to the storage and use of hazardous materials.

3.18 Social Procurement Practices

The Contractor is encouraged to commit to a range of Social Procurement Practices. Such practices may include, but are not limited to:

a) generating local employment opportunities,

b) interacting with local businesses for services and supplies,

c) strengthening partnerships with diverse communities, and

d) promoting social inclusion and demonstrating leadership with a diverse range of community groups and stakeholders.

3.19 Council’s Sustainability Aspirations

Council is committed to the long-term integration of sustainability practices throughout its operations. Over a number of years the Council has


implemented a range of sustainability strategies that promote environmentally sustainable property management practices. The Contractor is expected to share this approach in its delivery of services under this contract, working towards improved environmental outcomes.

3.20 Environmental ‘Green Cleaning’ Plan

The Contractor must, prior to the Commencement Date, submit a draft Environmental Plan specific to the sites, to the Contract Manager for

approval.

The draft Environmental Plan must be in the format and content required by

Council. An environmental impact, incorporating any alterations or modifications required by Council, is to be finalised and approved by Council

within one month of the Commencement Date.

The Environmental Plan must be implemented by the Contractor on an on-going basis during the Contract Term. The Contractor’s performance of its

environmental obligations must be reviewed by the Contractor and Contract Manager on a monthly basis, or more often as necessary.

3.21 EMS Policy

The Contractor must have current certification to ISO 14001:2015 for

“Environmental Management Systems” with respect to all of its operations

involved in the performance of the Services.

The Contractor must provide its policy on its objectives for, and commitments to, the achievement of reduced environmental impact, including an outline of its induction and on-going training. The Contractor must ensure that the implementation of its policy is understood and maintained by its personnel.

3.22 The Council’s Environmental Requirements

As a part of this Contract the Contractor must comply with, and support where practical, the Council’s environmental objectives.

Such objectives include, but are not limited to, the following:-

a. Green purchasing and environmental procurement requirements to meet Council’s Procurement Policy, for all products purchased for use on Council premises; ;

b. ‘Green office behaviour’ goals being initiated and practiced by Council staff ;

c. Council commitments toward, and targets for waste minimisation, including the Towards Zero Waste Policy); and

d. Council commitments and targets under the Sustainable Environment Strategy.

3.23 Green Procurement Policy for Cleaning Products

The Contractor must supply all necessary cleaning products, as appropriate


and adequate for each site, for the proper execution of work under this

Contract.

The Contractor is required to supply only cleaning products that comply with the Council’s Green Cleaning Product Criteria, and Environmental Policy, and have been approved for use by the Contract Manager.

The Contractor must undertake the following process to obtain Council approval prior to using each product, at the commencement, and at any time during the Contract period that the Contractor wishes to change products:

a. assess its suitability against the Green Cleaning Product Criteria;

b. obtain the required supporting evidence;

c. list all compliant products and their intended use the Contractor, and

d. submit the list with supporting documentation to the Council for approval.

3.24 Contractor Initiatives

The Council recognises that the practice of sustainability in the provision of cleaning and waste management services is a constantly evolving area. Whilst this Specification sets out the Council’s requirements at the Commencement Date, these requirements should not be seen as static and may be varied by Council. The Contractor is encouraged to improve service outcomes during the Contract Term and should recommend improvements to the Specification or work practices, especially as they relate to environmental sustainability or the overall service quality.

3.25 Cleaning Products to be used

As stated in 3.22 Council is committed to implementing ‘green’ cleaning methods, being those cleaning methods and practices that will improve the sustainability performance of the subject property and deliver better environmental outcomes. In practical terms this will involve the sole use of cleaning products from Enzyme Wizard in conjunction with microfibre cleaning technology and various equipment. The products, applications and usage are outlined below.

For practical purposes the market has been divided into front of market and back of market, because of the different requirements:

Green Cleaning Product Criteria Required Supporting Evidence

1. The cleaning method eliminates all use of chemicals (uses water only). (Disregard the following Criteria if yes)

Written specifications requiring the use of water only to clean

The product is classified Non-hazardous as used.

MSDS stating the product is classified NOT HAZARDOUS as used, to the criteria of WorkSafe Australia (NOHSC).


The product contains no substance associated with serious health risks: i.e. carcinogens, mutagens, endocrine disruptors or neuro-toxins.

Certification to an *Approved Environmental Standard. *(Refer to list below this table).

At least 78% of the whole product, or surfactant component (detergent), is Readily Biodegradable.

Third party evidence that the whole product, or surfactant, is Readily Biodegradable to AS4351 Or: Certification to an *Approved Environmental Standard.

The surfactant is not formulated with phosphorous.

Third party evidence that the product was formulated without phosphorous.

Or: Certification to an *Approved Environmental Standard.

The product contains less than 2.5% w/w Volatile Organic Compounds (VOCs) as used.

MSDS does not state that the product contains>2.5% w/w.

Or: Third party tests showing VOC emissions are <2.5% w/w

Or: Certification to an *Approved Environmental Standard.

Back of House:

1. Floors: Product: Enzyme Wizard – No Rinse Floor Cleaner Application: Open Areas:- Scrubbing machines

Closed in areas:- General mopping or scrubbing.

2. MGBs - Offal and all general rubbish bins: Product: Enzyme Wizard – Grease & Waste Digestor

Application: General Spray down and then high pressure clean.

3. Wash down areas:

Product: Enzyme Wizard – Grease and Waste Digestor Application: Spray down all surfaces (plastic sheeting etc)

and floor – then high-pressure wash down

4. Floor drains:

Product: Enzyme Wizard – Grease and Waste Digestor Application: Manual dosing.

5. General Surfaces:

Product: Enzyme Wizard – Surface spray.


Front of House:

1. Floors:

Product: Enzyme Wizard No Rinse Floor Cleaner Application: Scrubber for deep clean and general mopping.

2. Surfaces:

Product: Enzyme Wizard – Surface Spray Application: Spray Bottle.

3. Toilets:

i. Floors: Enzyme Wizard No Rinse floor cleaner ii. Surface/Toilet Bowl: Enzyme Wizard Total bathroom cleaner

Products for Site:

1. Enzyme Wizard – No Rinse Floor Cleaner. 2. Enzyme Wizard – Grease and waste digestor. 3. Enzyme Wizard – Surface Spray. 4. Enzyme Wizard – Total bathroom cleaner

Above products are available in 5L, 10L and 20L, where applicable spray bottles will be supplied.

Training:

1. Enzyme Wizard specialists will be available for training at initial start-up. 2. Follow up training to be provided as and when the site requires it.

www.enzymewizard.com.au/

Notes:

1. At start up new mops and buckets are to be supplied by the Contractor. 2. At start up all new Microfiber cloths to be supplied by the Contractor. 3. If not new, all scrubbers to be flushed before changeover.

3.26 Safe and Efficient Use of Enzyme Wizard cleaning products

The Contractor (in consultation with Enzyme Wizard) must, at least 14 days prior to the Commencement Date prepare and submit a documented system for the safe and efficient use of the cleaning products that:

a) provides easily understood directions to cleaning staff in appropriate written languages or graphic representation for the dilution of cleaning products;

b) tracks the quantities of products consumed over time by cleaning operations on a monthly basis;

c) uses a measuring and dilution control system (dispensing pumps, pre-measured packets, etc.) that limits worker exposure to concentrates while facilitating the proper dilution of the product;

http://www.enzymewizard.com.au/


d) trains workers in the safe and effective use of all relevant cleaning products;

e) uses the appropriate technology (coarse spray bottles, automatic chemical dispensers on powered equipment, etc.) for applying the product in a manner that does not result in overuse and waste of the product;

f) provides directions for the proper rinsing and disposal of used or expended solutions or empty containers;

g) conducts cleaning activities in a manner that prevents other building areas from being adversely affected; and

h) conducts cleaning activities in a manner that reduces, minimizes, or eliminates the need for using cleaning products wherever practicable.

3.27 Plant and Equipment

The following items of plant and equipment are required as a minimum for the contract. (The Contractor will be permitted to acquire other equipment where the Contractor believes this contributes to the efficient delivery of services under this Contract.) The Contractor must provide all new equipment for this contract.

a) forklift with rotating tines, LPG powered, with solid wall tyres; the forklift is to always comply with the prevailing Australian Standards (currently AS 2359.6);

b) scrubbing machine/s, suitable for scrubbing concrete and tiled floors; c) sweeper/s; d) waste skips; e) five compactors for cardboard waste – these compactors must be suited

to purpose and the space available and have the capacity to efficiently and effectively handle the waste in all circumstances. Final selection is to be approved by the Contract Manager.

f) Gaia recycler GG-1200H. g) skips for compactor cardboard waste; h) skips for green waste; i) waste bins for general waste; j) waste bins for green waste; k) bins suitable for cardboard storage; l) bins for waxed cardboard waste; m) offal bins; n) trolley hose with approx. 30m of hose and a snap on fitting suitable for

connection to the Market wash down taps; o) high pressure water cleaner with all wands and adapters; p) equipment for removing stains from walls and floors, eg oil and chewing

gum; q) equipment for removing graffiti; r) ‘Slippery when Wet’ signs; s) mops, buckets and brooms etc. as required; and t) cleaning products.

3.28 Quality Use of Equipment and Materials

The Contractor must provide and ensure that colour-coded systems are

implemented and strictly followed, to prevent the transference of equipment

and tools used in the cleaning of toilet and bathroom facilities, to any other


surface of each site. This includes, but is not limited to:

a) colour-coding of cleaning tools and equipment,

b) sufficient quantities of clean replacement tools, and

c) process for ensuring cleaning tools are washed and dried between

every service.

The Contractor must train all workers and ensure that the manufacturer’s

recommendations are followed correctly at all times. This includes, but is not

limited to:

a) selecting appropriate products for particular finishes,

b) using the correct application according to the task and surface,

c) accurately measuring the correct dilution rate according to the type

and level of soiling,

d) allowing sufficient dwell time, and

e) replenishing solutions at the correct frequency.

3.29 Special Events

The Market will, from time to time, conduct special events and promotions designed to increase Market patronage and stallholder trade. These events may require the Contractor to carry out service outside the scope of the Contract.

The rates for work to be completed outside of the scope of this contract will be the rates specified by the Contractor in its tender.

Any clean-up by the Contractor in connection with special events is not to cause slippage of cyclic cleaning requirements under the Contract. The clean-up is required to restore the Market to the cleaning standards specified in KPIs.

3.30 Callouts and Unscheduled Work

The Contractor must provide an Emergency Call-out service in all the service areas of the Contract. The Contractor must have available reasonable levels of personnel, vehicles, plant and equipment to effectively abate or assist in the abatement of an emergency at any time, 24 hours per day seven days per week. The rates for unscheduled work must be in accordance with the Contractors’ tender.

The Emergency Call-out service must enable proper attention to all cleaning demands resulting from emergencies both during normal work hours, and after hours, including storm damage, storm water flooding, accident, vandalism, and theft. The Contractor must ascertain the nature of the emergency and, in conjunction with Market Management, treat the circumstances to make the site or the situation safe until full repairs or reinstatement can occur.

Following an emergency, all cleaning work that falls within the scope of the Contract and that is necessary to bring Market to the specified Cleaning Standards is a requirement of this Contract. The removal and disposal of waste materials generally related to the Contract Services that result from the


emergency or the emergency abatement measures is a requirement of this Contract.

3.31 Complaints Handling KPI

The Contractor shall receive and record complaints relating to the cleanliness of the Market, and attend to the complaints within twenty-four hours or sooner if they are urgent. The Contractor must provide a report in the format specified by the Contract Manager setting out all complaints and the action taken by the Contractor to rectify the complaints at the weekly inspection with Market Management.

3.32 Transitional Arrangements

The Contractor must obtain approval from the Contract Manager for the transitional arrangements as submitted as part of their tender. Any alterations or modifications required by the Contract Manager are to be finalised and negotiated with the Contract Manager within fourteen days of the contract being awarded. Under these arrangements, the Contractor must ensure that there is no disruption to service users at the Commencement Date. The transitional arrangements must outline the steps which will be taken to achieve a smooth transition. The Transitional Arrangements must address tasks between contract award and the Commencement Date, time required after award of contract to complete preparations for contract commencement, milestone schedule for tasks planned in the initial operating phase and arrangements for staffing.

Note: the replacement changeover of plant equipment must take place on a Monday and Tuesday.

Market Days will not be acceptable

3.33 Continuation of Service

The Contractor must ensure the continuity of the supply of the service regardless of any difficulties being experienced by the Contractor at any time during the Contract Term.

3.34 Contractor’s Staff

Neither the Contractor nor any of the Contractor’s employees may be hired by stallholders to clean inside their stalls or shops during the hours of operation of this Contract. The Contractor’s staff may only clean within an occupied stall or shop with the permission of the Market Management. Internal cleaning of Market stalls and shops is the responsibility of the stallholder.

3.35 Breakages or damage to Market, Council or Stallholder’s Property

The Contractor must either make good or compensate the Council or relevant stallholders in the event that actions taken in regard to the fulfilment of the contractual obligations detailed in this Specification cause breakage or damage to any assets of the Council or stallholders.

3.36 Municipal Recovery Plan

The Contractor may be required to provide additional cleaning services to assist in the recovery phase of a municipal emergency as per the Council’s


Emergency Management Plan. The charge for additional services will be as per the Contractor’s schedule of rates, as adjusted to the relevant year of the contract.

3.37 Data to be provided

The Contractor is required, on an on-going basis to collect record and report to the Contract Manager on a range of data related to all work components of the Services. The costs of collecting, recording and reporting of all data are to be met by the Contractor.

The data is necessary for and will be used for a variety of purposes, which may include:

a) a basis of payment to the Contractor;

b) a measure of Contract performance;

c) a measure of Contract Specification effectiveness and cost efficiency;

d) to audit certain data; and

e) to keep Council’s information systems up to date.

The data is to be provided in a format specified by the Contract Manager and to a standard of presentation approved by the Contract Manager.

3.38 Council Records and Activity Reports

In relation to Council records and activity reports:

a) this Clause should be read in conjunction with Clause 2.13 of the Service General Conditions relating to Maintenance of and Access to Council Information;

b) for the purpose of this Clause, “Council Records” means documents, in any format or medium, that make up complete, accurate and reliable evidence of business transactions in the form of recorded information, that are given to the Contractor by the Council in connection with the Contract, or that are received or generated by the Contractor from any source during the Contract Term;

c) the Contractor must keep and maintain a records management system/s of Council Records for activities related to the Services. The Council Records shall be in a format and to standards of content, access and presentation to be determined by the Contract Manager;

d) the Contractor must not allow any person other than the Contractor or its authorised representative, access to the records without the prior written approval of the Contract Manager. Any access to the Council Records by any person is to be in accordance with relevant legislation including the Privacy Act 1988 (Commonwealth), the Privacy and Data Protection Act 2014 (Vic), the Ombudsman Act 1973 (Vic), the Evidence (Miscellaneous Provisions) Act 2008 (Vic) and the Freedom of Information Act 1982 (Vic). Any request for access to information that may involve application of this legislation is to be referred in advance to Council’s Records Management Coordinator and/or Team Leader, Statutory Functions for direction and approval via the Contract Manager;


e) the Contractor may only access Council’s corporate files with the advance approval of the Contract Manager and in accordance with any conditions that may apply;

f) the Contractor must not destroy any Council Records without the advance approval of the Contract Manager, and is to keep all Council Records in a secure and safe location and ensure that the use of the Council Records is limited to legitimate purposes under the terms of the Contract. Destruction of records by the Contractor must be in accordance with the Local Government Disposal Schedule PRO 98/01;

g) the Contractor must return all Council Records at the completion or termination of the Contract, or when directed by the Contract Manager;

h) the Contractor must provide reasonable access to Council Records in its possession by Council and its authorised agents;

i) the Contractor must maintain and update records on all assets including condition service undertaken and activities occurring in all the sites under this contract and financial matters related to these service;

j) the exact detailed format of the records to be kept and the reports submitted shall be agreed with the Contractor by the Commencement Date;

k) the Contractor must forward to the Contract Manager a copy of any records when requested to do so, and will permit the Contract Manager and any person nominated by the Contract Manager, to inspect the Contractor’s records in relation to the services at all reasonable times on twenty four (24) hours’ notice, and will allow access to any premises on which those records are held. The Contractor must maintain and update records and submit reports on Service related issues;

l) information provided by the Council shall remain the property of the Council and is to be returned at no charge to the Contract Manager on request, at termination or completion of the Contract; and

m) all information, including site plans, related to the performance of this Contract collected and recorded by the Contractor shall be the property of the Council and must be returned to the Council at no charge on request or at the expiry or termination of the Contract.

3.39 Shopper Surveys

The Market frequently surveys shoppers at the Market around a wide range of issues. In part, these surveys enable the relevancy of service standards to be tested and may provide a basis for refinement of these standards as the contract proceeds. Community satisfaction covers all aspects of service delivery and will be measured against community expectations and perception of the Services provided.

Where the results of these surveys are drawn to the Contractor’s attention, the Contractor will be required to address the areas of Contract performance that are shown to be unsatisfactory in view of the research results, and in discussion with the Contract Manager to set targets in future research results that will achieve continuous improvement in service delivery.


4. WASTE MANAGEMENT REQUIREMENTS

4.1 Waste Management at the Market

In relation to waste management:

a) the Contractor must implement a waste management strategy for collection, storage, removal and disposal of all waste from the Market;

b) the Contractor must also display a commitment to continual improvement of the Market’s existing recycling and reuse program of waste products. (The Market achieved WasteWise accreditation in September 2003. That WasteWise accreditation required the Market to strive for continual improvement of its recycling program. While the WasteWise program no longer exists, the Market remains committed to continual improvement in recycling.);

c) the current contractor uses a forklift vehicle for many of the waste management activities at the Market. Consistent with WorkCover advice and in the interests of safety, the Market wishes to reduce forklift activity wherever possible. The current contractor has introduced MGBs that can be manually moved through the Market during busy times and thus reduce the likelihood of injury. A forklift may be used to transfer waste bins from the Vegie Lane to the WMC via a lane behind the child care centre. Within the Market, a forklift is now used only outside Market trading hours for the removal of waste;

d) the Contractor must implement waste management strategies and introduce waste receptacles that will result in minimising forklift activity at the Market. Where a forklift is required for waste management, the Contractor will supply, operate, maintain and service a forklift vehicle (electric preferred) suited to the Market purpose, the forklift is to always comply with the prevailing Australian Standards (currently AS 2359.6).

e) waste streams in the Market include:

offal / food waste; recycled through the Gaia-recycle system

cardboard and paper;

waxed cardboard;

green waste; the recycling of green waste through the current Vermicomposting Contract.

polystyrene;

glass, plastic and metal containers;

hard rubbish; and

general waste (including food waste, food packaging and wrappers; contaminated recyclable waste and general litter).

cooking oil

cigarette butt bins (Enviropoles)


A specific performance goal will require the Contractor to assist in reducing the proportion and gross amount of waste going to general waste (landfill).

The Contractor must take note of the area available for waste skips and compactors, and provide skips and compactors suitable for the area.

Waste bins must be of distinctive colours for the various waste streams and must have appropriate signage on each bin. All costs associated with the collection and disposal of waste are to be met by the Contractor. The Contractor must provide to the Contract Manager on a monthly basis, independently authorised data, confirming the quantities in Tonnes and/or M3 (or both) of every individual waste stream disposed of to the disposal point. This data is to be provided in an electronic format approved by the Contract Manager. The data must be capable of showing and comparing prior periods and show trends and movements in individual waste quantities.

4.2 Offal

The Market supplies and maintains a cool room and supplies and maintains a cool room motor and compressor, suited to the Market purpose, for the storage of offal. This cool room is located in the WMC.

There are presently 12 stallholders at the Market who produce offal waste, i.e. six butchers, three poultry traders and three fishmongers.

The Contractor will need to allow for stallholders preparing meat, fish or chicken on both Market and non-Market days. Offal will be produced from these preparatory activities.

The Contractor must supply and maintain 120 litre MGBs to all offal-producing stallholders, i.e. six butchers, three poultry traders and three fishmongers. It is the stallholders’ responsibility to place all offal in these bins and to immediately place the bins, when full or at least at the end of each day, in the cool room to await collection and disposal by the Contractor.

The Contractor is required to supply sufficient bins to satisfy the demand in terms of waste generation. At the time of going to tender, the number of offal bins at the Market was:

Blue (fish offal) 30

White (poultry offal) 20

Red (meat offal) 24

The numbers shown above are the approximate current number of 120 litre offal bins used for Market operations and for which the Contractor will be responsible for collection and disposal.

Offal is to be collected and disposed of by the Contractor into the Gaia recycling system daily from the refrigerated container. Meat and chicken offal daily (Monday - Friday) and fish twice weekly (Monday & Thursday). Offal clearance must be carried out outside of normal Market trading hours.

N.B. As the Market is aiming to reduce the costs of removing offal, the reduction of GHG and land fill, the contractor is required to have installed on site a Gaia recycler GG-1200H.


The installation of the unit will be in the Loading Dock, York Street end near Market Storage Cage. The Contractor is responsible to ensure a maintenance schedule is in place with Eco Guardians for full operational use and that at least 2 of the Contractor’s staff are trained to cover 7 days a week of operation.

http://www.ecoguardians.com.au/products/gaia-recycle

Note: no large bones are to be disposed of into the Gaia Recycler.

Following collection of the offal, the empty offal bins are to be placed in the wash bay area.

All MGBs used to store offal must be cleaned by the Contractor with hot water and Enzyme Wizard product as soon as practical after disposal into the Gaia recycler (or collection – in the event the Gaia recycler is not operational). This cleaning procedure must take place in the purpose built wash bay. The floor sieve in the wash bay is to be removed and cleaned after every use with specific care taken to ensure the contents of the sieve do not enter the drain. Wash bay waste goes into the Market’s greasy waste system. Under no circumstances must any wash water from this operation enter the storm water system.

The Contractor should note the Council’s requirement that offal and offal bins must not be left in public view and are to be stored in a manner that will prevent putrefaction and offensive smell.

Any bins that leak must be replaced immediately.

All costs associated with the collection and disposal of waste are to be met by the Contractor.

Indicative Monthly Waste Volumes are show below:

Description Indicative monthly volumes

General Waste to Landfill 45.3 tonnes

Diverted from Landfill

Cardboard 18.4 tonnes

Waxed Cardboard 0.5 tonnes

Polystyrene 0.8 tonnes

Fish Offal 21 tonnes

Meat and Chicken Offal 38 tonnes

Crushed Glass 1.75 tonnes

Commingled Recycling 2.7 tonnes

Liquid Waste 50 tonnes

Total Diverted from Landfill 142.95 tonnes

The Contractor must provide to the Contract Manager on a monthly basis, independently authorised data, confirming the quantities in Tonnes and/or M3 (or both) of every individual waste stream disposed of to the disposal point. This data is to be provided in an electronic format approved by the Contract



Manager. The data must be capable of showing and comparing prior periods and show trends and movements in individual waste quantities.

4.3 Cardboard (and Paper)

Traders at the Market generate large quantities of waste cardboard. The majority is generated from the fruit and vegetable traders. The waste management of cardboard is a major task at the Market.

The Contractor must supply, service and maintain at least five automatic balers suited to purpose and the space available and have the capacity to efficiently and effectively handle the waste in all circumstances. Final selection is to be approved by the Contract Manager. There are presently four mini-balers, two in Vegie Lane, one in the service area in Centre Aisle and one in the loading bay. A fifth compactor is to be located in Waste Room 2.

The Contractor must provide trained staff to operate the balers.

Current operation of the Market’s cardboard compaction process involves the following procedures:

a) stallholders are required to place cardboard in bins. There are currently twelve 1,100 litre bins in a number of locations around the Market. Provision of these bins is the responsibility of the Contractor. Any bin that leaks must be replaced immediately;

b) the Contractor’s staff manually sort and feed the cardboard into the balers and compactor. Sorting is required to remove contaminants (plastic, fruit and vegetables, food scraps) from the cardboard boxes. Baling must continue throughout each day to ensure cardboard stockpiles do not become a hazard. Completed bales are secured with strapping and stored next to each baler. The Contractor must supply suitable strapping for the baling operation. Currently an average of four rolls of strapping of 600 metres in length is used each month and one box of ties (500 per box) is used per month. Currently approximately 90 hours per week is required for baling. (Note: this includes baling of polystyrene as well as cardboard – refer Clause 4.6.). The Contractor must not allow the cardboard to stockpile to levels that impede access by stallholders or impedes cleaning of the area around and under the bins being carried out at least once per week;

c) compacted bales from the five balers located in the Market are taken to the loading bay by forklift outside of Market trading hours. The Contractor may investigate alternative means of transporting cardboard bales to the storage area; and

d) the Contractor must provide for the regular collection and disposal of the compacted cardboard. All costs associated with the collection and disposal of the cardboard are to be met by the Contractor.

It is expected that the Contractor will increase the amount of baled cardboard over the Contract Term.



The Contractor must provide to the Contract Manager on a monthly basis, independently authorised data, confirming the quantities in Tonnes and/or M3 (or both) of every individual waste stream disposed of to the disposal point. This data is to be provided in an electronic format approved by the Contract Manager. The data must be capable of showing and comparing prior periods and show trends and movements in individual waste quantities.

4.4 Waxed Cardboard

The vast majority of waxed cardboard boxes are generated from the fruit and vegetable traders. A number of these traders have their own reuse schemes for waxed cardboard boxes, whereby they flatten the empty boxes, store them in their own storage space and sell them back to fruit and vegetable growers.

Those that do not have a system for reuse presently place flattened waxed boxes in cardboard containers and or bins. Two such containers are required in Vegie Lane and one in the service area on Centre Aisle. At the end of the day’s trading these containers are transported to the WMC.



4.5 Green Waste

Green waste is generated from the fruit and vegetable traders and a number of food outlets. There are a number of 660 litre green waste bins in the service lanes where the fruiterers prepare their produce. Five are located in Vegie Lane and three in the service area on Centre Aisle. Fruiterers place waste from their produce preparation in the green waste bins.

The waste bins are transported to the loading bay as required and emptied into a leak proof waste skip (ie trailer) that will be arranged between the Contract Manager and the Contractor.

NOTE – The use of a forklift is not allowed for these areas during trading hours. The Contractor may investigate alternative means of transporting green waste to the storage area and emptying into the skip.

The green waste skip, which is approximately 25m3 capacity, must be collected as required but at least twice per week and disposed of in a manner approved by the Contract Manager.

A current Vermicomposting Contract is in place for all green waste.

The Contractor must provide to the Contract Manager on a monthly basis, independently authorised data, confirming the quantities in Tonnes and/or M3 (or both) of every individual waste stream disposed of to the disposal point. This data is to be provided in an electronic format approved by the Contract


Manager. The data must be capable of showing and comparing prior periods and show trends and movements in individual waste quantities.

4.6 Polystyrene

The majority of polystyrene boxes are generated by the fruit and vegetable traders, with the seafood traders also providing smaller quantities of polystyrene. Polystyrene waste is also generated via packaging material.

Empty polystyrene boxes are placed near the cardboard bins by the stallholders. The Contractor must supply staff to collect, sort, compact, bale, transport and store the polystyrene boxes.

The polystyrene boxes in Vegie Lane and in the service area on Centre Aisle must be sorted to remove any contaminants and then manually fed into balers. Polystyrene compaction must be carried out separately from cardboard compaction. The compacted bales of polystyrene are temporarily stored near the balers, and transported to the storage area in the loading bay during non-trading hours.

Polystyrene boxes that are placed elsewhere in the Market must be collected by the Contractor’s staff and taken to balers for baling.

A container mounted on wheels must be supplied by the Contractor to collect and transport polystyrene boxes to the balers.

The compacted bales of polystyrene are collected at least once per week.



4.7 General Waste

General waste is generated from all areas of the Market and is collected in a number of ways. The Contractor is responsible for the collection, transport and disposal of all general waste. All costs associated with the collection, transport and disposal of general waste are to be met by the Contractor. This includes the supply and maintenance of all general waste bins. The Contractor is responsible for the purchase and fitting of inner bin liners for all litter bins suitable to the size of existing bin holders.

General waste bins in and around the market are as follows:

a) there are twenty 240-litre MGBs located in York, Cecil and Coventry Streets. These are used by stallholders, Market customers and the general public. The Contractor’s staff must empty these bins when they are over ¾ full. Currently each of these bins is emptied on average five times a week. The frequency for some bins, notably Cecil Street, is higher than for others;


b) there is one 50-litre, seven 120-litre and fourteen 240-litre waste bins inside the Market that are used by stallholders and Market customers. The Contractor’s staff must empty these bins when they are over ¾ full. Currently the 50-litre bin, located in the outside food eating area, is emptied on average 12 times a week. The 120-litre MGBs are emptied on average 10 times a week, and the 240-litre MGBs are emptied five times a week; and

c) there are ten 660-litre MGBs throughout the Market. These are used by stallholders and are emptied during the day as they fill.

The Contractor must supply, operate, maintain and service a compactor and container, or other approved system suited to the Market purpose. The compactor must be located in the WMC. The Contractor must dispose of the waste stored in the container as required, ie before it overflows. To reduce the development of odours, at no stage is a general waste bin to remain at the Market for more than five days, even if it is not full.

The Contractor must determine a suitable disposal point for the waste, and must meet all costs of transport and disposal to the point nominated. The Contractor must ensure that any run-off or liquid waste emanating from the operation of the waste disposal system does not enter the Market’s stormwater drainage system. Leaking bins must be replaced immediately.

Waste and waste vehicles must not be stored or parked on the Market site during trading hours as they can cause offensive smells, attract flies, look unsightly and obstruct the operations of the Market. All waste vehicles must be removed from the site at the finish of work at the end of each day.



4.8 Cooking Oil

There are two cooking oil recycling containers; Supplied by Cookers, one is located behind the food hall and the other in the waste room behind Simply Spanish. The Cookers Contractor is responsible for the emptying of the containers. Cleaning of the containers and there areas surrounding them, is the responsibility of the Cleaning Contractor. In the absence of this contract, the Contractor must negotiate and secure an end disposal point (approved by the Contract Manager) for Cooking oil at least 14 days prior to the Commencement Date.


The Contractor must provide to the Contract Manager on a monthly basis, independently authorised data, confirming the quantities in Tonnes and/or M3 (or both) of every individual waste stream disposed of to the disposal point.


This data is to be provided in an electronic format approved by the Contract Manager. The data must be capable of showing and comparing prior periods and show trends and movements in individual waste quantities.

4.9 Cigarette Butt Bins (Enviropoles)

Seven enviropoles are located around the perimeter of the Market. Enviropoles should be emptied and cleaned at least once per week. The internal container that receives the cigarette butts is to be washed and then topped up with water.The external part of the Enviropoles is to be wiped down and removed of any debris. Any damaged identified shall be reported to the contract manager immediately.

5. RECYCLING PLAN

The Market consistently seeks improvement in the treatment and disposal of recyclable material. The Contractor must display its commitment to a continual improvement in this important process and also display a recycling mentality. The Contractor must demonstrate continual improvement in the Market’s recycling program. This improvement will be measured in the volume and percentage of waste going to recycling or re-use.

The Contractor must, at least 14 days prior to the Commencement Date, prepare and submit an Integrated Recycling Service (IRS) Plan for the approval of the Contract Manager. Once approved, the IRS Plan (including all end destinations and re-use types) may only be amended with the prior written approval of the Contract Manager. The IRS Plan will encompass the installation of collection systems for various recyclable products and their transportation, destination and treatment for productive re-use.

The IRS Plan must accommodate recyclable wastes generated as the by-products of retail trade such as offal, cardboard and paper, waxed cardboard, green waste, polystyrene, glass, and plastic and metal containers. The Contractor is encouraged to consider expanding the IRS Plan to include plastic packaging and food waste.

The quantities of the various waste streams taken from the site must be included in the Contractor’s monthly report to the Contract Manager.

5.1 General Recyclables – Paper/Glass/Plastic

There are 120-litre recycling containers throughout the Market for use by shoppers. These glass/paper/plastic recycling bins will be located at a number of locations, especially the Deli Aisle and Food Hall.

Glass bottle recycler – the Contractor must clean and move the blue bins to loading dock for collection as required.

5.2 Offal

As documented in the IRS Plan, the Contractor must secure an end disposal point for the offal at least 14 days prior to the Commencement Date. Once secured, all offal is to be transported to this end disposal point. The Contractor must ensure the various forms of the material (ie where necessary


separately for meat, fish and chicken) is recycled and must arrange for collection and transport to the end disposal point. As the Market is aiming to reduce the costs of removing offal, the reduction of GHG and land fill, the contractor is required to have installed on site a Gaia recycler GG-1200H. http://www.ecoguardians.com.au/products/gaia-recycle

5.3 Cardboard & Paper

As documented in the IRS Plan, the Contractor must negotiate and secure an end disposal point for the baled and compacted cardboard at least 14 days prior to the Commencement Date. Once secured, all cardboard and paper is to be transported to this end disposal point. The Contractor must ensure the material is recycled, and must arrange for collection and transport to the end disposal point.

5.4 Waxed Cardboard

The Contractor must negotiate and secure an end disposal point for waxed cardboard at least 14 days prior to the Commencement Date. Once secured, all waxed cardboard is to be transported to this end disposal point. The Contractor will ensure the material is reused or recycled and must arrange for collection and transport to the end disposal point.

A number of traders have their own arrangements to return waxed boxes to growers.

5.5 Green Waste

The Market currently has a Green waste contract using Vermi compost and wishes to continue with this arrangement. In the absence of this contract the Contractor must negotiate and secure an end disposal point (approved by the Contract Manager) for green waste at least 14 days prior to the Commencement Date. Once secured, all green waste is to be transported to this end disposal point. The Contractor must ensure the material is recycled, and must arrange for collection and transport to the end disposal point. The Contractor will need to take appropriate measures to ensure that the waste is not contaminated.

To minimise contamination of green waste, and subsequent rejection of the waste at the end disposal point for recycling purposes, the Contractor must investigate other means for temporary storage of green waste in the service lanes behind the fruit and vegetable traders. This may include smaller green waste receptacles that require more frequent disposal to the green waste skip. The Contractor’s staff may also be required to carry out some manual sorting to remove contaminants such as cardboard and plastic.

5.6 Polystyrene

As documented in the IRS Plan, the Contractor must negotiate and secure an end disposal point for the baled polystyrene at least 14 days prior to the Commencement Date. Once secured, all polystyrene is to be transported to this end disposal point. The Contractor must ensure the material is recycled, and must arrange for collection and transport to the end disposal point.



5.7 Glass, Plastic & Metal Containers

Substantial quantities of glass, plastic and metal containers are generated from Market traders, in particular delicatessens and takeaway food and coffee shops. As documented in the IRS Plan, the Contractor must negotiate and secure an end disposal point for glass, recyclable plastic and metal containers at least 14 days prior to the Commencement Date. Once secured, all glass, recyclable plastic and metal containers is to be transported to this end disposal point. The Contractor must ensure the material is recycled, and must arrange for collection and transport to the end disposal point. Waste Room One contains a glass crusher and 6 blue 100 litre bins which is used by the restaurants along Cecil Street. This Glass Crusher is owned by the Market and also the 6 100L blue wheelie bins.

5.8 Plastic Packaging

Substantial quantities of plastic waste are generated from Market traders. As documented in the IRS Plan, the Contractor must negotiate and secure an end disposal point for plastic at least 14 days prior to the Commencement Date. Once secured, all plastic is to be transported to this end disposal point. The Contractor must ensure the material is recycled, and must arrange for collection and transport to the end disposal point.

5.9 Food Waste

Food waste is currently not recycled. It is collected and disposed of with the general waste. Substantial quantities of food waste are generated from Market traders, in particular, delicatessens and takeaway food and coffee shops. The aim is for this waste to be recycled through the Gaia recycling system.

The Contractor must ensure the scheme complies with OH&S requirements, and does not attract rodents and other undesirable pests.

5.10 Cooking Oil

The Contractor must negotiate and secure an end disposal point for recycling the cooking oil at least 14 days prior to the Commencement Date. Once secured, all cooking oil is to be transported to this end disposal point. The Contractor will ensure the material is reused or recycled and must arrange for collection and transport to the end disposal point.

6. SPECIFIC CLEANING REQUIREMENTS

6.1. Market Areas Requiring Cleaning

The various parts of the Market to be cleaned are as follows:


a. Footpaths & Surrounds – Street frontages abutting the Market site in York Street (south side between Cecil St and light rail), Coventry Street (north side in the block Cecil to the light rail), Cecil Street (west side between Coventry and York Streets) and laneway behind the child care centre, including pathways, mulched areas, gutters and roadways to a distance of two metres out from the kerb;

b. Public Aisles – East, Centre, West and Deli Aisles and Aisles B, C, D, E and F including all pillars in these aisles and the lift and stairs (and walls and areas associated with the lift and stair service);

c. Dining areas – including the Food Hall, southern end of Deli Aisle and outside dining area between the Food Hall and the York Street car park.;

d. Toilets – four general access toilet blocks ie main block of toilets near the Food Hall, a block of toilets in the Centre Aisle near Aisle B and two groups of toilets behind Cecil Street;

e. Loading Bay –at the rear of the Deli Aisle including the WMC;

f. Service areas – service areas in Centre Aisle (next to the former lift shaft), Vegie Lane, rear of the Food Hall shops and two service areas at the rear of the Cecil Street cafes;

g. Offices – L1 Market Office, Ground Floor Management office ,Security Office and Cleaning Contractor’s Office, all including toilets; and

h. Car Parks – the street level York St 90-space car park (including gas cage) and the roof top 300-space car park (including access driveway off Coventry St and pedestrian access ramp on the corner of York and Cecil Streets and central gutter and the northern gutter above B shed). These areas are used for customer parking on Market days but are also available for public parking on non-Market days.

6.2. Common Cleaning Requirements

6.2.1. Public Litter Bins

All waste bins must be cleaned as required using the Enzyme Wizard product. The Contractor must clean bins in the wash bay area, which has an outlet to a grease trap. Wash down water must not be allowed to enter the Market stormwater drainage system.

Twenty (20) litter bins are contained in bin surrounds on the footpaths that bound the Market. Bin surrounds must be cleaned weekly, including the stainless steel tops, and all litter spillages inside the bin surrounds must be removed when the bins are emptied.

6.2.2. Weeds and built up dirt

Weeds and built up dirt are to be removed as soon as evident. Weed spraying along paved areas and under trees along Cecil and York Streets must be carried out as necessary.


6.2.3. Graffiti

Any graffiti must be removed within 24 hours of becoming evident. Any graffiti considered to require specialist cleaning should be reported to the Contract Manager within one hour of discovery. Council contractors shall be engaged to remove such graffiti.

6.2.4. Butt Bins

Fourteen cigarette butt bins are located around the Market, twelve at entrances, one in the Vegie Lane and one in the loading bay. The Contractor must empty the butt bins at least weekly and clean the outside of the bins at the same time.

6.2.5. Handling of Sharps

The Council has installed fixed sharps containers in all Market toilet blocks. These containers are serviced by a separate Council contract. The Contractor’s cleaning staff must, however, be fully trained in the safe handling and disposal of sharps. The Contractor must supply sharps containers for storage of sharps that may be found by cleaning staff in Market carparks, toilets, service aisles or the general Market area, and arrange for the correct disposal of the sharps.

6.2.6. ATMs

There are six ATMs in the Market, one under the stairs, one in Aisle B, one in the Deli Aisle, one near the Food Hall and two near the Cecil St cafes. There will be a further two ATMs installed (locations to be confirmed) giving a total number of eight in the Market. The Contractor must ensure that the area around the ATMs is kept clean and litter free and empty ATM receipt bins daily.

6.2.7. Fire Hoses

Fire hoses must not be used for any purpose other than fire fighting. Fire hoses are not to be used for purposes of hosing down as a cleaning aid. Any breach of this condition will be a basis for termination of the Contract in accordance with the Service General Conditions.

6.2.8. Customer Service

Cleaning staff are to be pleasant and courteous to shoppers and stallholders at all times. Matters that cannot directly be resolved by cleaning staff are to be referred to the Market Office which is open seven days a week.


6.3. Footpaths and Surrounds

6.3.1. General

The objective is to maintain these areas so that they will meet the cleanliness, hygiene and safety expectations of the public and stallholders.

This area of the Market presents one of the more difficult cleaning areas in terms of public perception. The areas are primarily asphalt.

6.3.2. Coventry Street

During Market trading hours, Market shoppers frequent the Coventry Street stalls and footpaths (including a short frontage in Cecil Street). Stallholders are licensed to trade from the stalls along Coventry Street and within the areas marked by the yellow lines on the ground.

Fruit and vegetable trading and / or preparation activities occur on every day in a number of Coventry Street stalls.

Fruit and vegetable stallholders may also attend the Market to prepare for trading between approximately 4:00am and 2:00pm on non-Market days. Setting up also occurs prior to trading on each market day from approximately 4:00am and fruit and vegetable stallholders take up to two hours to pack up at the end of each Market day.

The requirements are set out in Table 3.

6.3.3 Cecil Street

A number of restaurant and takeaway stalls are located along Cecil Street and this is an area of high activity on Market trading days. Increasingly, this will become a high trading zone for six days a week, including evenings. There is a potential for this to increase to seven day trading over the Contract Term. The current non-trading day is Monday. Some stallholders have footpath trading with tables and chairs for diners. It is the responsibility of stallholders to clear their own tables. The Contractor must maintain the area around the tables clean and safe. The Contractor must clear the waste bins located on the footpath. These need to be emptied multiple times each day.


6.4 York Street and Laneway behind Child Care Centre

6.4.1. General

The objective is to maintain the area to Performance Standard Level B such that it meets the cleanliness, hygiene and safety expectations of the public and stallholders.

Whilst this area of the Market is a street frontage only, there are three entrances/exits to the Market from York Street, the entrance / exit to the York Street car park, a pedestrian ramp to the rooftop carpark and street parking spaces for 40 cars. This results in heavy people traffic volume and special care needs to be taken of cleanliness requirements.

6.4.2 Usage

The York Street area is used for York Street car park entrance and exit, street parking, disabled parking, loading zones, waste pickups, delivery


access to the Market via the loading bay, customer access to the Market and pedestrian access to the rooftop carpark.

Late night venues in York Street opposite the Market are also a cause of litter outside the Market on the nights that they operate. The Contractor must report excessive waste and vandalism to Market Management. The Contractor must remove associated debris and stains from the walls and footpath and car park following these evenings.

6.4.3 Scope

Since this is a public area, the public has the right of access at all times. The Contractor will have reasonable access to these areas for cleaning purposes within one to two hours after the close of the Market on trading days and generally at any time on non-Market days.

6.4.4 Cleaning standards and frequency

The Contractor must maintain cleanliness in this area to a Performance Standard Level A standard during Market trading hours.

The Contractor must sweep this area after Market trading hours to achieve Performance Standard Level A.

The Contractor is responsible for the items shown in Table 5.

6.5 Public Aisles (East, Centre, West & DeIi Aisles, Aisles B, C, D, E, F & G)

6.5.1 General

The Contractor must maintain these aisles in a clean and safe condition during public trading hours, and to leave the aisles in a clean and safe state following the final daily clean up.

A final daily clean-up of all these aisles is a significant task. Most of the litter left in this area results from the operations of the stallholders and public and includes cans, paper, plastic, wire, food scraps, glass, cardboard and fruit and vegetable waste.

This area is primarily concrete.

6.5.2 Usage

During trading, the public frequent the aisles in this area.

Casual stallholders set up their entire operations before the start of trading in Aisle E or in other vacant stall areas as directed by Market Management. They are required to clear their stalls completely at the end of trading on each market day.

Permanent stallholders are allowed to keep stock within the confines of their stalls. Permanent stallholders in these aisles set up their stalls on trading days from 4:00am. All stalls are normally set up by 8:00am.

On non-trading days a number of stallholders will be carrying out preparation activities. These activities may commence from approximately 4:00am and continue until approximately 3:00pm. Stallholders may also carry out refurbishments to their stalls on non-Market days.

The commencement of final daily cleaning operations must allow for the stallholders to clear the Market to ensure that cleaning may be efficiently carried out. Up to two hours after the close of trading is required to allow this to occur.


Aisle G contains small public eating areas that require special attention during trading hours to maintain them to the required standard of cleanliness. There are two separate eating areas along Aisle G.

6.5.3 Scope

The Contractor is responsible for the aspects shown in Table 6.

6.6. Lift and Stairs areas

6.6.1 General

The Contractor must clean the stairs and stair lobby, the lift and lift lobby and all glass windows and doors associated with the stairs and lift. The lift has stainless steel walls and ceiling and a glass surround and will require special attention to maintain in a clean condition.

6.6.2 Usage

The lift and stairs form a vital link in transporting people from the roof top car park to the market.

6.6.3 Hours of operation

Lift and stair access is available only during normal Market trading hours.

6.6.4 Cleaning standards

The lift and stairs are to be maintained in a clean and safe condition during each Market trading day. They must be maintained to Performance Level B during trading hours and must be cleaned to Performance Level A prior to commencement of trade for each Market day.


6.7 Dining Areas

6.7.1 General

This is a high profile area of the Market and as such demands the highest standards of cleanliness and hygiene. The objective is to maintain the public eating area, tables, litter bins and floor in a thoroughly clean and safe condition, free from litter and used cutlery and crockery.

The Contractor is required to play the major role in maintaining the food hall’s cleanliness and ensuring its efficient operation.

6.7.2 Usage

The food hall is served by seven food outlets in a covered area that provides seating for up to 70 persons at 17 tables. There are also a delicatessen, a fresh chicken shop and a butcher’s shop in the food hall.

There are also another six tables seating 24 people in the rear courtyard area adjacent to the food hall. No stalls are situated in this rear courtyard.

There are three bench tables at the southern end of the Deli Aisle.

The food hall and the rear courtyard are primarily paved surfaces.

The Contractor is responsible for the aspects shown in Table 8.


6.8 Public Toilets

6.8.1 General

The Contractor must maintain the toilets and toilet fittings in the Market at the highest possible standards of cleanliness and hygiene at all times.

The public will judge the overall cleanliness and hygiene of the Market by the cleanliness of the toilets.

(Contract Exclusion) Council has a separate contract for the management of a sanitary disposal unit service for the Market toilets.

All urinals have been converted to waterless urinals, employing the Desert Cube system. The Contractor must train staff on the use of this system and maintain hygiene standards.

All other toilets in the Market are required during regular Market trading hours only. The two sets of Cecil Street toilets are to be available for diners six nights a week and two extra days a week.

6.8.2 Usage

The Market presently has public toilets in three locations, one near the food hall, one near Stall 79 off Aisle B and two near Cecil Street. These toilets are for use by Market customers and stallholders. All toilets are available to customers during Market trading days and are available to stallholders seven days a week.

6.8.3 Scope

A description of the fittings and number thereof contained in each toilet block is summarised in Table 9. The requirements for the Contractor are set out in Table 10.

6.9 Loading Bay and Service Areas

6.9.1. Loading Bay & Waste Management Compound

This area comprises a delivery and service area and is also used as a waste management area to store all waste prior to its removal. The delivery area backs on to stalls on the west side of the Delicatessen Aisle and also to shops at the north side of the Food Hall.

The waste management area includes:

a) a refrigerated container for offal storage;

b) a wash bay area with hot and cold water facilities to wash down offal and waste bins;

c) a bin washer used by stallholders for cleaning plastic tubs;

d) a storage compound for LPG bottles;

e) a lockable cabinet and enclosure for cleaners to store their equipment;

f) areas suitable for storage of green waste, cardboard and general waste skips; and

g) areas for storage of compacted cardboard and polystyrene bales.

It is considered one of the busiest areas of the Market and prone to a state of uncleanliness if not closely monitored.


The loading bay includes an office which will be made available at no charge by the Council to the Contractor for its use during the Contract Term.

6.9.2 Loading Bay

The area is used as a loading bay, with considerable deliveries of produce taking place on both Market and non-Market days. Deliveries presently commence at 3:00am and on Market days continue to approximately 3:00pm. Heavy congestion of vehicles may be experienced at times.

6.9.3 Scope

The Contractor is responsible for:

a) cleaning the paved areas and keeping them safe and free of litter and refuse;

b) the cleanliness of gutters and drains;

c) the cleanliness of the wash bay area;

d) the cleanliness of the offal container, both inside, outside and underneath;

e) the cleanliness of the waste storage areas;

f) cleaning the bin washer; and

g) cleaning of the conveyor dishwasher

h) cleaning the loading bay.

The Contractor will have access to this area at all times.

6.9.4 Cleaning Tasks, Standards and frequencies

The Contractor must maintain this area to a Performance Level D standard from 6:00am to 5:00pm each day. At the completion of Market activities each day the area must be cleaned to a Level B standard. The area usually requires a concerted effort by cleaning staff at the end of each day to achieve this standard.


6.10 Centre Aisle Service Area

This small compound comprises a general delivery and service area, is used as a waste storage area and a waste management area and includes a MilTek baler. A replacement baler will need to be supplied by the Contractor. It is an area confined to use by stallholders and cleaning staff.

6.10.1 Usage

One of the main activities in this area is the baling of cardboard and polystyrene in the baler and temporary storage of bales. The baling operations are an ongoing activity both during and outside Market trading hours.

6.10.2 Scope

The Contractor must keep this area safe and free of litter and refuse.

6.10.3 Cleaning Standards and Frequency


The Contractor must maintain this area to a Performance Standard Level D during Market hours and when fruit and vegetable preparation is being carried out. The area must be cleaned to Level B standard at the end of each day. This area will require frequent cleaning to maintain these Performance Standards.

The requirements are shown in Table 12.

6.11 Vegie Lane (parallel to, and between, Coventry Street and Aisle B)

This area comprises a general delivery and service area. A large number of cool rooms are located in Vegie Lane. A number of waste bins are also located in this service aisle, both in the eastern and western ends of Vegie Lane. The Contractor must supply two automatic bailers.

The area is used mainly by stallholders and cleaners, although heavy people traffic is encountered from the general public who use the Centre Aisle to cross the Vegie Lane, gaining access from Coventry Street to enter the Market.

Fruit and vegetable waste can accumulate rapidly in this area along with boxes and other litter. The refuse will be driven over and trampled if not given immediate attention, and can become crushed, unsightly, restrict movement, cause safety and hygiene problems, and pollute the storm water drainage system.

This area is primarily concrete.

6.11.1 Usage

This Service Area is used as a delivery bay, for storage of stock (mainly for the storage of fruit and vegetable produce), as a preparation area for fruit and vegetables, rear access to the Coventry St stalls, storage of stallholders’ waste, storage of pallets, storage of cardboard and polystyrene, compaction of cardboard and polystyrene in the balers, and storage of compacted bales.

The area is used as a site to unload goods for the fruit and vegetable stallholders.

This activity takes place six days a week (except Mondays); stallholders must have completed the movement of forklift loads before 8.00am on Market days. Stock, pallets, boxes, etc. occupy a large portion of this area.

One of the main activities in this area is the baling of cardboard and polystyrene in the baler and temporary storage of bales. The baling operations are an on-going activity both during and outside Market trading hours.

6.11.2 Cleaning Standards

The Contractor must maintain cleanliness in this area to a Performance Standard Level D, except after final daily clean up at which Performance Standard Level B is to be achieved. This area will require frequent cleaning to maintain this Performance Standard.

6.11.3 Scope and Frequency of Cleaning



6.12 Cecil Street Service Area (East Aisle, Rear of Cecil St restaurants, plus the Food Hall Service Area

The Cecil Street Service Area comprises two distinct waste rooms, one behind Stall 95 includes a cooking oil container and glass crusher. The waste room behind Stall 90 (Market Social Kitchen), is for general waste only plus one amenities area. The former is primarily for the restaurants while the latter is for a range of general merchandise stalls. The area is used by stallholders, delivery people and cleaning staff.

The amenities area is used by stallholders for washing crockery and cutlery, and obtaining boiling water. The waste compounds must all have bins for cardboard and general waste.

There is also a service area next to the northern exit from the Food Hall. This area comprises a cooking oil container and a general waste bin. It includes rubber mats which need to be lifted weekly and cleaned underneath.

6.12.1 Scope

The Contractor must keep these areas safe and free of litter and refuse. The Contractor is required to have BOTH the 500-litre cooking oil containers pumped by a duly licensed or registered contractor fortnightly. The waste bins need to be emptied and the mats (mentioned above) lifted for cleaning. This is part of the lump sum contract.

6.12.2 Hours

The Contractor will have access to this section regardless of Market trading hours. On Market days however, stallholders should be allowed at least one hour after shutdown before final daily clean up commences.

6.12.3 Cleaning Standards and Frequency

The Contractor must maintain this area to a Performance Standard Level B during Market hours. The area must be cleaned to Performance Standard Level A at the end of each day.


6.13 Offices - Management Office L1 and Ground floor, Security Guard’s and Cleaning Contractor’s Office

The Management Office is located above Stall 22 at the north end of the Deli Aisle near the York Street entrance. A second staff management office is situated at the bottom of the market stair case in centre aisle next to lift. There is also a Security Guard’s office opposite the old lift and a Cleaner’s Office in the loading bay. The Contractor must maintain the cleanliness of these areas to the satisfaction of the Market Manager and in keeping with accepted office cleaning standards.

6.13.1 Usage

The Management Offices are used for the following activities:

a) reception and Cashier’s area for public enquiries, payment of stallholders’ rent, allocation of casual stallholders positions;

b) meeting room and kitchenette;

c) toilet, consisting of one pan; and


d) office space, comprising four work stations.

The Security Office is used by security staff and comprises a meeting room and kitchenette.

6.13.2 Hours of operation

The Market Management office is open to the public at the following times:

Wednesday 7:30am to 4:00pm

Friday 7.30am to 5:00pm

Saturday 7.30am to 4:00pm

Sunday 7.30am to 4:00pm

However, Management also uses this area after trading hours and on non-Market days. In general, cleaning of this area will only be required on Market trading days. Cleaning of this area may be completed during normal business hours.

The security guard’s office is open whenever security is on duty.

The Cleaning Contractor’s Office is open whenever cleaning staff are on duty. This area must be cleaned daily.

6.13.3 Cleaning tasks

The Contractor shall be responsible for the tasks shown in Tables 15 and 16.

Neff (Display / Cooking School) Kitchen

Located on Cecil Street between Clement Coffee and the SMM Dim Sim stall, the Market has a Display Kitchen used for cooking demonstrations and cooking classes.

The kitchen is also used for a number of events throughout the year.

Detailed cleaning is required after each cooking session / event carried out in the kitchen.

Example: Classes in 2014-14

54 Master Classes

39 Cooking classes

25 Market2Table Classes

18 Kids Can Cook Classes

70 private bookings

6.14 Car Parks

The car parks are a key part of the overall operation of the Market and their cleanliness and safe presentation are important to its proper functioning. The objective for the car parks is to maintain them in a clean and safe condition.


6.14.1 York Street Carpark

a) General

The York Street car park is bordered in part by garden beds, which are maintained by Council. The removal of any rubbish from these garden beds is the responsibility of the Contractor. The car park is also taken to include an area along the light rail that is leased from the Public Transport Corporation (“PTC”).

b) Usage

There are approximately 88 car parking spaces available in this parking area. The PTC part of the car park includes approximately 25 vehicles.

The car park is used for customer parking on Market days, but is open to the general public on non-Market days. The car park is also used by patrons of the late night venues on Friday, Saturday and Sunday nights.

c) Hours of operation

Access is available at any time, restricted only by the parking regulations.

d) Scope

The Contractor must maintain the cleanliness and safety aspects of the whole car park area including the entrances and exits, on both Market days and non-Market days.

e) Cleaning standards

The car park is to be maintained in a clean and safe condition on Market and non-Market days in accordance with Performance Standard Level B.


6.14.2 Roof top carpark

a) General

Vehicular access to the rooftop car park is from Coventry Street. Pedestrian access is also available from Coventry Street and pedestrian only access is available from York Street. The rooftop car park is also served by a lift and stairs.

b) Usage

The roof top car park has capacity for approximately 325 car parking spaces. All access ramps and lobbies are included in the cleaning of the roof top car park. The car park is used for customer parking on Market days, and is open to the general public on non-Market days. Access is available at any time, restricted only by the parking regulations.

c) Scope

The Contractor must maintain the cleanliness and safety aspects of the whole car park area including the entrances and exits. The car park must also be cleaned on non-Market days.

d) Cleaning standards

The car park must be maintained in a clean and safe condition on Market and non-Market days in accordance with Level B. It is to be left free of any litter, rubbish, graffiti, spillage and glass following final daily clean up.



6.15. High Clean

A ‘high clean’ will apply to areas not generally cleaned as part of normal cleaning. The following areas of the Market must a high clean a minimum of once per annum


6.16. Detailed Clean

A ‘detailed clean’ will apply to areas that are generally cleaned as part of normal cleaning but will be performed at a higher level of intensity, with more scrubbing or with different chemicals and equipment, on a defined frequency. This clean may entail a separate crew from the normal clean.

The requirements for the detailed clean are set out in Table 20.

6.17 Maintenance of Drains

The Contractor must clean the drains at the Market at the frequencies specified in Table 21. Some drains contain litter trapping devices in the form of baskets or strainers which may have to be removed for proper cleaning.

The requirements for the maintenance of drains are set out in Table 21 with locations as indicated in the associated plan (following Table 21)

Baskets and strainers are to be cleared of all debris, and debris is to be properly disposed of and not washed back into the Market’s stormwater or greasy waste system.

6.18 Maintenance of Grease Traps, Grease Containers and Special Pits

The Contractor must pump out a number of grease traps and stormwater pits in various locations around the Market.

The requirements for the maintenance of stormwater pits are set out Table 22 with locations as indicated in the associated plan (following Table 22).

7. FORKLIFT SERVICE

The Contractor must supply, operate and maintain a forklift service for the Market, to carry out a variety of duties. This service is required seven days a week and the duties of the forklift operator include, but are not limited to:

a) unloading pallets and bins of fruit and vegetables from fruiterers’ trucks, and loading empty pallets and fruit bins onto trucks. The Contract Manager will provide the Contractor with a list of stallholders who are approved users of the forklift service. The Contractor must include in the monthly report the number of pallets and bins that are unloaded each day for each fruit and vegetable stallholder;

b) transporting waste bins that are located around the Market to the loading bay, and tipping the waste into the appropriate storage areas and skips. The waste bins may include general waste bins, green waste bins and cardboard bins. The forklift must be fitted with a rotating turntable, to enable tipping into the various waste skips;

c) transporting compacted bales of cardboard and polystyrene from service aisles to the loading bay, and tipping cardboard bales into the cardboard skip or truck; and


d) assisting with removal of old shop fittings and storage cabinets as required. Market management will raise Work Requests for these services.

The Contractor must supply a forklift registered for public road use, and at least two forklift operators with a current forklift and light truck licence as part of this Contract. The forklift is to always comply with the prevailing Australian Standards (currently AS 2359.6). The forklift operators must follow guidelines, implemented by WorkSafe, while carrying out their duties at the Market. These include:

a) setting up an exclusion zone in Coventry St for unloading and loading fruit and vegetable trucks. This occurs Tuesday to Friday, and involves placing bollards and barriers in Coventry St. NOTE – All safety signage and equipment to be supplied by the Contractor;

b) setting up warning signage – ‘Forklift in Operation’;

c) placing barriers across strategic aisles;

d) ensuring flashing warning lights are in operation;

e) ensuring spotters are used when unloading and loading fruit and vegetable trucks. Spotters are to be provided by the stallholder whose truck is being unloaded; and

f) ensuring spotters are used when waste bins are required to be emptied during Market trading hours from service lanes at the rear of Aisles A and B.

A licensed forklift operator must be rostered on duty during the following hours:

Monday 7:00am to 3:00pm

Tuesday 6:00am to 8:00pm

Wednesday 6:00am to 8:00pm

Thursday 6:00am to 8:00pm

Friday 6:00am to 11:00pm

Saturday 7:00am to 11:00pm

Sunday 7:00am to 8:00pm

Usage of the forklift during these hours is currently as shown in Table 22.

These hours are a guide only and are seen as the minimum requirements. The forklift service may be required for additional hours to the above in the week leading up to Christmas and Easter. Market management will raise Work Requests for these additional hours.

The number of pallets and bins presently unloaded each day is as shown in Table 23.

The Contractor’s forklift must be in good condition and be maintained in accordance with the manufacturer’s instructions. A maintenance schedule and log book for the forklift must be kept in the cleaners’ office. All tyres must be solid wall tyres. The forklift must be fuelled by LPG. A storage compound is available for the LPG containers. All full and empty containers must be stored in the compound. The Contractor is responsible for the safe operation of this storage area and applicable hazardous material Australian standards.


8. PERFORMANCE LEVELS AND MONITORING – CLEANING

8.1 Key Performance Criteria and Requirements

The KPIs for all components of the Contract Service are outlined in Clause 8.7 of this Specification. The Contractor must generate and provide data and demonstrate satisfactory performance and achievement against all key performance indicators by periodic reporting in a format specified by the Contract Manager. The minimum required key performance indicators must include: a) compliance with Performance Standards stipulated; b) health and safety performance; c) achievement of environmental targets; d) effectiveness in management of requests for service; e) effectiveness in management of complaints; f) cost performance indicators and targeted improvements; and g) performance standards to be achieved. The performance standards to be achieved in each area of this Specification are defined in the Standards and KPIs.

8.2 Inspection and Monitoring of Overall Performance

To enable the Council to assess the Contractor’s performance on a daily basis, on a monthly basis with respect to payments and on a longer term basis with respect to service trends, performance monitoring methods will be applied to all work components. The general methods to be employed will include:

a) regular review meetings between the Contract Manager and Contractor in order to provide mutual feedback on Contract performance relative to standards;

b) regular audits of components of the Quality and Risk Management Plans;

c) evaluation of the monthly and other reports submitted or requested;

d) daily inspection by the Contract Manager of sites, procedures and activities and measurement and documentation of the standards achieved;

e) joint inspections of sites, procedures and activities by the Contractor and the Contract Manager and measurement and documentation of standards achieved;

f) a monthly review of the requirements of the Contractor’s Health and Safety Plan;

g) where the Contractor’s performance does not meet the requirements of the Contract Specification, as determined by the monitoring methods employed, the Council intends to apply deductions and / or to apply other rights and remedies available to it under the Contract; and

h) all data capture and reporting must be in a format specified by the Contract Manager.


8.3 Satisfactory Performance of Work

All Services rendered must conform to the Specification and the standards set out in the KPIs.

If the Contractor does not perform the work or any part thereof pursuant to the Contract to the standards specified, the Council may exercise any or all of the following options:

a) engage another Contractor to perform the work not carried out to the specified standards. Any monies expended by the Council under this sub paragraph shall be recoverable from the Contractor and may be deducted from any monies payable to the Contractor under the Contract;

b) assess the fair and reasonable cost of performance of the work in respect of which default has been made and deduct that sum from any monies payable to the Contractor under the Contract; or

c) withhold any payment or payments under the Contract until such time as the work or any part thereof has been carried out to the standards specified and apply a penalty as set out in Clause 8.8.

8.4 Performance Inspection, Quality Control

The Contractor must develop a Cleaning Performance Report within fourteen days of being awarded the contract. The Contractor must obtain approval from the Contract Manager for the Cleaning Performance Report as submitted under this requirement. In regard to performance and quality control the following requirements apply:

a) the Contractor will be required to submit a detailed progress report in a format specified by the Contract Manager monthly;

b) the Council reserves the right to appoint an independent third party to assess the performance of the Contractor’s obligations;

c) the Contractor will invite monthly the Council’s representative(s) to participate in an inspection process;

d) the Contractor must achieve a minimum cleaning performance standard of 85.0% as assessed by the Contract Manager or his appointed representative; and

e) a score of less than 85% for the cleaning standards as assessed by the Contract Manager or his appointed representative will result in penalties as set out in Clause 8.8

8.5 Monitoring of Contractor’s Obligations

The Council will formally review the Contractor’s performance at Contract Review Meetings at a frequency to be determined by the Contract Manager but not less than quarterly.

The Contractor’s obligations under this agreement may be monitored by:

(a) regular inspections of the cleaning standards by The Council or an appointed representative; and

(b) assessment of KPIs by the Contract Manager or the appointed representative.


If any such inspection, assessment or review described discloses a failure by the Contractor to meet the standards required, then, without prejudice to the exercise of any other of the Council’s rights, the Contractor must take such steps as the Council may require to improve the performance or provision of that Service to the agreed standard and minimum KPI performance of level of 85%.

8.6 Random Inspections

The following provisions apply to random inspections:

a) the Contract Manager and/or his appointed representative will formally assess the adequacy of the provision of the Services;

b) the Contractor’s representative may accompany the Contract Manager and or his appointed representative on the assessments referred to in Clause 8.5; and

c) where the overall inspection assessment rating of any given audit is below 85% the Contractor will address the cause for such results and a re-assessment will be undertaken within 48 hours.

Notwithstanding any other provisions in this agreement, where:

a) the overall audit assessment rating is below 85% following a re-assessment in accordance with Clause 8.6 or;

b) overall audit assessment ratings of less than 80% are achieved in respect of more than three consecutive inspections;

the Council may immediately begin dispute proceedings; and

c) where an audit assessment rating of the areas the subject of the service is less than 80%, the Council may withhold all payments due under this Contract until the audit assessment rating for the areas the subject of the service reach 85% or above. Any cost incurred by the Council in carrying out these re-assessments will be deducted from payment due to the Contractor; and

d) at the Commencement Date, the Contractor will be given 30 days to bring all areas up to the agreed standards.

8.7 Key Performance Indicators

The Contractor’s performance will be assessed against the KPIs shown in Table 25.

The Contractor must maintain accurate and complete records on all KPIs to assist in determining the extent to which KPIs have or have not been met. In addition, the Council’s Contract Manager or representative, on an on-going basis, will monitor whether the KPIs have been met in accordance with the methods of assessment set out in in this Specification.

The Contractor will monitor the contract performance, KPIs and compliance issues utilising a performance monitoring process and will generate reports that graphically indicate the performance for the month against all KPIs in a format specified by the Contract Manager.

The onus of satisfying the Contract Manager that the Contractor has met the KPIs at any time rests with the Contractor and it will be reasonable for The


Contract Manager to conclude that the Contractor has failed to meet the KPIs if the Contractor fails to provide sufficient information reasonably requested by the Contract Manager to demonstrate compliance. A failure to meet any KPI will constitute a breach of this Contract and the provisions of Clause 13 of the Services General Conditions (dispute resolution) will apply. Additionally, failure to meet the KPIs will invoke a penalty as set out in Clause 8.8.

The planned inspections and main monitoring activities for the Contract are summarised in the Monitoring Schedule below:

MONITORING SCHEDULE

Activity Frequency Monitoring method Remarks

Inspect for standard of performance

Daily Visual inspection Contract Manager selects random areas each day.

Meeting (including report)

Weekly Visual inspection

Contractor Manager and Contractor inspection; report sheet to be filled out.

Reports Monthly Written report

Complaints handling

As required Visual inspection

Quality plan audit Quarterly Review of Quality Plan

OH&S audit Quarterly Review of OH&S practices

Risk management audit

Quarterly Review of Risk Management Plan

Security audit Monthly Review of security

Recycling audit Monthly Volume of recyclables

Provide disposal data

Monthly Independent verification

Insurance certificates of currency

Annually Contractor to provide copies

Workers’ compensation – certificate of currency

Annually Contractor to provide copies

Prior to Commencement Date

Contractor to provide

Audit of use of Council information

Six monthly Observation and process review

8.8 Non Conformance Penalty

The Contractor’s failure to meet the agreed KPIs will incur the financial penalties as outlined below:

a) failure to meet the minimum KPI performance score of less than 85% in any one month will not incur a penalty unless the score is below 80%, then the penalty will apply;

b) failure to meet the minimum KPI performance (85%) in the month following a score of less than 85% will incur a penalty of the


percentage less than score of 85% (score of 82%, agreed KPI level 85%, shortfall = 3% - service fee reduced by 3%);

c) failure to meet the minimum performance score of 85% for more than two consecutive months will incur an additional penalty of the amount of 5% of the monthly service fee plus the provisions of Clause 13 of the Services General Conditions will apply (Dispute resolution); and

d) failure to meet the minimum KPI performance score of 85% will require a re-inspection. Any cost incurred by the Council in carrying out these re-assessments will be deducted from payment due to the Contractor. Refer to non-conformance table immediately below.

NON CONFORMANCE PENALTIES TABLE

Period Performance

Score Achieved

Minimum Agreed Score

Score Short Fall

Occurrence Penalty Additional

Penalty

Month 1 84% 85% 1% First Month 0% Re-inspection

Month 1 79% 85% 6% First Month 6% of Monthly

Fees

Re-inspection

Month 2 82% 85% 3% 2nd Consecutive

Month

3% of Monthly

Fees

Re-inspection plus 1% of Monthly Fees for previous month plus

Month 3 83% 85% 2% 3rd Consecutive

Month

2% of Monthly

Fees

Re-inspection plus 5% x 3 of Monthly Fees

Non Conformance Action – Clause 13 of the Services General Conditions (Dispute resolution) will be invoked

8.9 On-Going Reviews

The following provisions apply to ongoing reviews:

a) in addition to the monitoring described in Clause 8.5 and 8.6, the Contract Manager may carry out inspections of the areas the subject of the services at any time;

b) the Contractor and the Contractor’s nominated representative will participate in at least one review per quarter of the areas specified;

c) the Contractor must also provide to the Contract Manager reports of the weekly performance inspection that have been conducted, in a format specified by the Contract Manager;


d) the Contractor must rectify immediately or within the next shift following identification, all service shortfalls, compliance issues and non-conformances identified in the inspections and will have implemented a quality improvement action plan which must detail the action taken to rectify the problems identified; and

e) the Contractor must make available the performance report to the Contract Manager on a monthly basis in a format specified by the Contract Manager. Such reports will be required by the Contract Manager prior to payment of the service fee.

8.10 Daily Work Schedule

The following provisions apply to the recording of attendance:

a) the Contractor must ensure that each person employed by them signs in at the Contractor’s office prior to commencement of duties and signs off before leaving the premises;

b) the Contractor’s Site Representative must maintain a log of attendance from the sign in register and will keep a record of attendance shortfalls against logged rosters. This shortfall of hours will be offset against periodic work requests placed by the Contract Manager throughout Contract Term;

c) the Contractor must ensure that upon completion of the scheduled work and before leaving the building, the employee signs the workbook for that building. The workbook is to remain on site at all times; and

d) the Contractor must maintain a communications process on site, whether a communications book, email or web based system by which either party must enter details of issues requiring attention relating to maintenance, security, safety, the Contractor’s obligations or the Council’s obligations. The Contractor’s Site Representative must date and sign all attendance at the facility in the communications book.

8.11 Management Systems

The Contractor must implement management systems which demonstrate to the Contract Manager’s satisfaction that the Contractor has assessed, will continue to monitor and will ensure appropriate standards are achieved for:

a) the benchmarking of the provision of the Services against industry and regulatory benchmarks and the provision of the Services at a best practice standard;

b) a continuous improvement programme; and

c) a risk management program which complies with the requirements of AS/NZS ISO 31000:2009 Risk Management - Principles and guidelines.

The Contractor must develop and maintain safety and environmental plans. These plans must:

a) detail any possible safety and environmental risks associated with the Services;

b) evaluate those risks;

c) detail risk management practices the Contractor has in place to eradicate or reduce those risks to acceptable levels; and


d) be supplied to the Contract Manager at least 14 days prior to the Commencement Date.

The Contractor must maintain a register of all risk assessments, ensuring that all Contractor’s personnel abide by the methodology detailed for each task, and must provide an electronic copy of the register to the Contract Manager with regular updates as necessary.

9. REPORTING

The Contractor must provide daily, weekly and monthly reports to the Contract Manager in formats specified by the Contract Manager, as detailed in Table 26.

Cleaning Programme

The following provisions apply to the cleaning programme:

a) not later than fourteen days before the Commencement Date, the Contractor must provide the Contract Manager with a written programme detailing the due date of all cleaning items with a periodical requirement of two weeks or greater. This program must cover the first twelve months of the contract. A written programme for subsequent years of the contract must be submitted annually in advance for the then coming twelve months;

b) at the beginning of each calendar month, the Contractor must provide an update of the programme noting the start date and certifying completion of all items falling due in the previous month; and

c) a programme of duties for day personnel must be supplied to the Contract Manager no later than fourteen days before the Commencement Date. This written programme for subsequent years of the contract is to be updated and submitted annually in advance for the then coming twelve months.

8.12 Cleaning Products and Consumables

The Contractor must provide, in a format specified by the Contract Manager, a monthly report addressing the following issues:

a) details of cleaning products used during the month, including quantities. a list of all consumables and supplies used during the month detailing the following for each:

(i) percentage of recycled content material, noting pre or post-consumer;

(ii) if the item is sourced from renewable resources;

(iii) whether the item is hazardous or toxic;

(iv) end of life options i.e. can the item be recycled, reused, reprocessed at the end of its life;

(v) whether the packaging is taken-back by the supplier, can be reused, or is recyclable;

(vi) where a product replaces a previously used item, indicate whether the replacement is either more environmentally damaging or less environmentally damaging;

b) confirmation that:


(i) no major spills of chemicals have occurred in the prior month;

(ii) no dangerous chemicals have been disposed of in unlawful or dangerous ways;

(iii) no waste has been disposed of in unlawful or dangerous ways; and

(iv) all cleaning products/chemicals are listed on the MSDS listings .

The Contractor must list all subcontracting sources used in the disposal process and will be required, upon demand, to set up site visits for any of the Council’s Representatives.

8.13 Waste Management Compliance

The following provisions apply to waste management compliance:

a) the Contractor must develop a process of monitoring waste management performance no later than fourteen days before the Commencement Date. The Contractor must obtain approval from the Contract Manager for the monitoring process as submitted under this requirement;

b) the Contractor must monitor compliance with the recycling / diversion systems continuously;

c) instances of stallholders not participating in the systems or requirements or instances of stallholders contaminating the recycling stream are to be reported by the Contractor to the Contract Manager weekly;

d) where the Contractor observes contamination in a recycling container the contents of the container are to be disposed as general waste and the incident reported to the Contract Manager within 24 hours; and

e) the Contractor must provide (in a format specified by the Contract Manager) a monthly report detailing the waste quantities.

8.14 Environmental Issues

The following provisions apply to environmental issues:

a) the Contractor must provide a monthly statement certifying that the Contractor, its permanent and part time staff and all its subcontractors have complied with all relevant State and Commonwealth environmental legislation;

b) the Contractor must report monthly on environmental initiatives of staff, for example reductions in the use of energy and water and waste reduction initiatives; and

c) the monthly reporting of the above issues does not reduce the responsibility of the Contractor to notify the Contract Manager immediately upon realising that a breach of environmental legislation has occurred.

8.15 Equipment & Materials Report

This report ensures that each month all non-mechanical cleaning equipment is checked and replaced if necessary.


The equipment report also requires that a supervisor sign off the following:

a) all containers are correctly labelled; b) all spray guns and squeeze bottles are correctly labelled; c) MSDS for all products are in place; d) safety equipment is in place as required; and e) all cleaners have been instructed in the use of cleaning

products/chemicals and equipment.

8.16 Machinery Report

The machinery report is an inventory of all cleaning machinery and the report ensures that each month:

a) machinery has been serviced as required, and b) all machinery is tagged in accordance with Worksafe Victoria

requirements.

8.17 Electrician’s Report

A report from a qualified electrician is to follow the machinery report as a notation that all equipment is tested and tagged in accordance with WorkSafe Victoria requirements.

8.18 Bin Audit

Each month, all green Council Sulo bins and all recycling bins are to be checked for damage or faults (including missing lids). All bins are also to be checked for cleanliness and treated if required.

The report on the bins in a format specified by the Contract Manager must then be handed to the Council’s Representative for repairs to be arranged.

8.19 Weekly / Fortnightly / Monthly Duties Report

A check sheet signed off by the Contractor’s Site Manager outlining that all tasks to common areas in accordance with this Specification has been attended to by the morning and day cleaners.

8.20 Staff Attendance Register (All contract personnel)

The Contractor must maintain a staff attendance register and is required to report on staffing levels in the supervisor’s daily handover report. Each month the Contractor is to address compliance to the agreed staffing levels.

8.21 Staff Training Register (All site personnel)

The Contractor must report monthly on staff:

a) inductions; b) ongoing staff training; and c) environmental training planned and undertaken.

8.22 Competence

All the Contractor’s personnel must have the knowledge, competence and skill required to perform the Services. The Contractor must provide to Council a copy of the training and certification program for staff relating to machinery and equipment (eg scrubbers, forklifts and compactors).


8.23 Uniforms and Identification

The following provisions apply to uniforms and identification:

a) the Contractor must ensure all personnel on site must have a photographic identity card. This card must be worn at all times. Contractor’s personnel found without ID may be asked to leave the premises;

b) all the Contractor’s personnel must wear a uniform, including appropriate footwear, at all times when on site. The appearance of the Contractor’s personnel must be neat, tidy and presentable at all times. The Contractor must obtain the Contract Manager’s approval of any proposed uniforms prior to implementation; and

c) cleaners will all wear a clean matching company shirt with logos. Dark, ie navy blue or black, trousers or jeans will be required for all personnel. All trousers must sit appropriately above the hips.

8.24 Courtesy and Responsiveness

The Contractor must ensure its personnel are responsible representatives, are professional, courteous and responsive to stallholders’ and the Council’s Representative’s needs.

9. ADDITIONAL INFORMATION TABLES 3-26

Table 3 - Coventry Street (Specific Cleaning Requirements)

Scope – Coventry Street Frequency Non

Market Days Frequency

Market Days

Clean up and maintain in a safe and tidy condition all of Coventry Street pathways, gutters and the roadway to a distance of two metres out from the kerb, during both Market and non-Market days. Clean at all relevant times where litter, refuse, bird droppings, chewing gum or any other material may be dangerous or offensive.

As required As required throughout the trading period.

The Contractor must clean along Coventry St. After traders have completed their preparation activities.

As required throughout the trading period.

Cleaning outside the stall areas after the stall holders have completed their final daily clean up.

Note: Stallholders are required to clean inside their stalls at the end of the day’s trading and / or preparation, and to the yellow line (where relevant) outside their stall.

Note: Cleaners may not have immediate access to Coventry Street footpath after the close of trading for their last daily clean. 1 to 2 hours may elapse before the public leave the Market and for stallholders to pack and clean up their stalls and leave the Market.

NA

At the end of the day’s trading.

Special areas

Remove weeds and built up dirt. As soon as evident. NA

Glass litter is to be handled carefully and is not to be Immediate Immediate


Table 3 - Coventry Street (Specific Cleaning Requirements)

Scope – Coventry Street Frequency Non


Market Days

deliberately broken.

NOTE Traders, shoppers and others in the Market are not to be hindered by the cleaning operations in any way.

More Remote Areas – to minimise the likelihood of complaints from Market neighbours, two areas require cursory cleaning, i.e. ‘Emu walk’: Cecil Street (west side between Coventry and Dorcas Streets) and the approach from the lane and Coventry Street into the light rail stop (including stairs).

Weekly NA

Table 4 - Cecil Street (Specific Cleaning Requirements)

Scope – Cecil Street

Frequency Non

Market Days

Frequency Market Days

The Contractor must clean along the front of the Cecil St takeaway stalls and also clean the aisle at all other relevant times where litter, refuse, bird droppings, chewing gum or any other material may be dangerous or offensive. On such occasions, cleaning is to be carried out immediately or as soon as the litter, refuse or other material is brought to the notice of the Contractor.

As required

At least once between 7:00am and 8:00am, and half hourly from 10:00am to 10.00pm other than Mondays.

Cecil Street toilets – two blocks of toilets in the Cecil Street entrances require regular cleaning.

As required As required

Special areas

Footpath must be scrubbed and pressure washed using suitable equipment ie Machine scrubber / sweeper and high pressure cleaner

Weekly Monday Morning

Clean glass street screens (Cecil Street) and Deli Aisle windows (Coventry St)

Weekly NA

Remove weeds and built up dirt.

As soon as evident.

NA

Rake litter out of box hedge. As soon as evident.

Weekly

Glass litter is to be handled carefully and is not to be deliberately broken.

NOTE Traders, shoppers and others in the Market are not to be hindered by the cleaning operations in any way.

Immediate Immediate

Awning – The awning covering the stalls and eating areas must be kept clean. This includes the canvas, all pillars and support beams.

Quarterly NA

Gas Heaters – The gas heaters need to be kept free of dust and debris

As required NA


Table 4 - Cecil Street (Specific Cleaning Requirements)

Scope – Cecil Street

Frequency Non

Market Days


Pigeon spikes must be kept free of dust and debris Minimum twice per annum

NA

Table 5 - York Street and Laneway behind Child Care Centre (Specific Cleaning Requirements)

Scope – York Street and Laneway behind Child Care Centre

Frequency Non Market

Days


Clean all of the York Street footpath, gutter and roadway to a distance of two metres from the kerb, where abutting the Market and York St carpark. Clean at all relevant times where litter, refuse, bird droppings, chewing gum or any other material may be dangerous or offensive.

Area must be inspected 10:00am During Market trading

hours

Removal and disposal of waste from the area, including all public litter bins

Area must be inspected 10:00am

During Market trading hours

Removal of litter from the mulched garden area under the pedestrian ramp.


During Market trading hours

Collect glass bottles and other litter that may result from the activities of the patrons of the Motel nightclub


By 8:00am

Patrol litter along the York St precinct adjacent to the Market


To be removed as necessary.

Note: Broken glass is often encountered in this area and must be cleaned up as soon as it is brought to the attention of the Contractor

Immediate

Monitor and clean any waste spillages in the crossover at the entrance to the loading bay

Note: This usually occurs after waste pickups, due to spillages from waste skips.

As required.

Prior to trading


Table 6 - East, Centre, West & DeIi Aisles , Aisles B, C, D, E and F (Specific Cleaning Requirements)

Scope – East, Centre, West & DeIi Aisles , Aisles B, C, D, E and F


Days


a) clean up and maintenance of these aisles in a safe and clean condition. NA

As required throughout the trading period

b) keeping the public eating areas clean and free from all litter and in a safe and clean condition during Market hours.

NA As required throughout the trading period

c) empting public waste bins when ¾ full and replace liners. NA


d) ensuring the waste bins and bin surrounds are left in a clean and hygienic condition. NA


e) removal all waste to the storage area. NA As required throughout the trading period

The clean public eating areas in Deli Aisle

After traders have completed their preparation activities.

½ Hourly throughout the trading period

Note: The Contractor must also clean these aisles at all other relevant times where litter, refuse or any other material may be dangerous or offensive. On such occasions, cleaning is to be carried out immediately or as soon as the litter, refuse or other material is brought to the notice of the Contractor.


Note: Cleaners may not have immediate access to these aisles of the Market after the close of trading for their last daily clean. Up to two hours may elapse before the public leave the Market and for stallholders to pack and clean up their stalls and leave the Market.

General Cleaning

All these aisles are to be cleaned and are to be left to Performance Standard Level A in readiness for the next day’s trade.

Tuesdays and Thursdays

Daily after close of business


Special Areas

Clean all aisles – East, Centre, West & DeIi Aisles and B, C, D, E and F Aisles – following sweeping and removal of all litter and other material, by suitable scrubbing machines.

Weekly NA

Deep Clean all aisles – East, Centre, West & DeIi Aisles and B, C, D, E and F Aisles – by suitable cleaning method.

At least twice per annum

NA

Note: The Contractor must not clean East, Centre, West & DeIi Aisles and B, C, D, E or F Aisles, or remove litter from these aisles, by hosing or blowing. The Contractor shall consider other means of cleaning these areas.

Clear all drain covers of accumulated litter. As required NA

Other

Glass litter is to be handled carefully and is not to be deliberately broken. Accidental glass breakages must be cleaned immediately.

As required As required

Note: Traders, shoppers and others in the Market are not to be hindered by the cleaning operations in any way.


Table 7 - Lifts and Stairs (Specific Cleaning Requirements)

Scope – Lift and Stairs Frequency Non

Market Days Frequency Market

Days

In the general stair and lift access area, all litter, refuse and any material likely to be dangerous or offensive to the public is to be cleaned up immediately it is noticed by the Contractor or notified to the Contractor.

NA

As required throughout the day.

The lift and stairs and their upper and lower access areas, are to be swept and mopped

NA At the end of each Market trading day.

The walls, ceiling and doors of the lift car are to be cleaned. The glass surround of the lift is to be cleaned weekly.

NA Before each Market trading day

The windows and walls in the lift and stair lobbies must be cleaned inside and out

NA At least weekly.

Stair handrails, balustrades, steps, risers and landings to be detailed clean

At least four times per annum

Table 8 - Food Hall and rear Courtyard (Specific Cleaning Requirements)

Scope – Food Hall and Rear Courtyard Frequency Non Market

Days


Keep the public eating areas clean and free from all litter and in a safe and tidy condition

NA During Market hours.

Bump in and bump out tables and chairs onto the external footpath of Food Hall / Coventry Street

NA Bump in - Before 8am

Bump out – 4pm

Collect and return all used cutlery and crockery to the tenants.


Clear tables of all litter and clean tables and chairs as they are vacated.


Clean all washable surfaces inside the food hall and rear courtyard, including floors, walls to a height of 2.0m.

NA Outside Trading hours

Food Hall, external footpath on Coventry Street and rear Courtyard

NA During Market hours

Clean windows and glass doors. NA Once Daily

Empty public waste bins when ¾ full and replace liners


Ensure the waste bins and bin surrounds are left in a clean and hygienic condition



Table 8 - Food Hall and rear Courtyard (Specific Cleaning Requirements)

Scope – Food Hall and Rear Courtyard Frequency Non Market

Days


Removal all waste to the storage area. NA As required throughout the trading period

Note: There are two public waste bins and two recycle bins in Food Hall. There is also one public waste bin and one recycle bin in rear courtyard.


Remove and dispose of all waste from the area. NA As required throughout the trading period

The Contractor is required to maintain cleanliness in this area to a Performance Standard Level A

NA At all times throughout the trading period

Provide F/T Day Cleaner for Food Hall, Deli Aisle (south end) and rear courtyard

Note: The day cleaner is expected to spend at least 75% of the time in these areas.

NA Wednesday 8:00am to 4:00pm

Friday 8:00am to 5:00pm

Saturday 8:00am to 4:00pm

Sunday 8:00am to 4:00pm

General Detail Cleaning Detail cleaning must include the following:

sweep and wash/scrub all accessible floor surfaces ensuring any pooled water is mopped;

relocation of chairs and tables to enable a thorough detail clean is carried out

clean all tables and chairs; and

empty bins, wash and replace liners.

Note: No hosing of floor surfaces is permitted

NA Friday and Saturday, after the public has vacated

Following Wednesday and Sunday trading days, detail cleaning of the food hall shall be carried out on Thursday and Tuesday respectively.

Other

Sweep and wash the service laneway at the rear of Food Hall Shops 6-10 and maintain the laneway to performance standard level B.

Weekly NA

Scrub floor of the food hall, Deli Aisle (south end) and rear courtyard

Weekly NA

Clean all strip drains covers and drain pits Weekly N/A


Note: The Contractor must ensure that machinery used for cleaning in the Food Hall, Deli Aisle (south end) and rear food court is fit for the purpose to ensure no damage to the tiled surface.


Table 9 - Toilet Location Specifications

TOILET LOCATION TYPE PANS URINAL FLUSHING DEVICES

DEODORISER UNITS

HAND BASINS

SOAP DISPEN-SERS

ELECTRIC HAND DRYERS

Near Food Hall Male 7 2 2 3 3 1

Female 13 0 2 3 2 1

Disabled / Baby change

1 0 1 1 1 1

Near Cecil Street Male 2 2 1 2 1 1

Female 2 0 1 2 1 1

Disabled 1 0 1 1 1 1

Central aisle Female 3 0 1 2 2 1

Rear ClayPots Male 1

Female 2

Disabled 1

Rear Simply Spanish Male 2 1

Female 2

Disabled 1

Rear Sherif Male 0

Female 2

Disabled 1

Opposite Kirkpatricks Male 5 4

Female 7

Disabled 1

SMM Office Male 0

Female 1

Disabled 0

Loading Bay Male 0

Female 1

Disabled 0

TOTALS 29 4 9 14 11 7


Table 10 – Public Toilets (Specific Cleaning Requirements)

Scope – Public Toilets Frequency Non Market Days


Daily Toilet Patrol

Maintain the cleanliness of all toilets in Food Hall, Aisle B and Cecil Street including:

replenish supplies;

clean and sanitise toilet pans and seats;

spot clean walls;

clean basins and fittings;

clean mirrors;

mop floors; and

clear all refuse and litter from the ground and ensure litterbins are emptied when no more than ¾ full.

At least four times per day – 7:30, 8:30am, 10:30am, 12:30pm and at the end of each day.

In addition, the Cecil St Toilets are to be serviced on Tuesdays and Thursdays from 10:00am and Tuesday to Sunday nights to 10:00pm.

At least once every half hour from 7:30am to close of trade and more frequently as required.

Note: Ensure that floors are dry and slip resistant after mopping. Standard ‘Slippery when Wet’ warning signs must be placed in areas that have been wet mopped.

DETAIL CLEANING

Floors

Sweep and damp mop floors using a disinfectant cleaning solution.

NA Daily

Clean floor grates and flush disinfectant cleaning solution through drains.

NA Daily

Brush clean the outlet from the urinal at the end of each day.

NA

Daily

Machine scrub tiled floors surface. NA

Monthly

Note: Follow Desert Cube guidelines for maintenance of urinals.

NA Monthly or as required per Desert Cube requirements.

Contractor to supply and service the deodoriser units

NA Monthly

Note: The Contractor must ensure that machinery used for cleaning in the toilet floors is fit for the purpose to ensure no damage to the tiled surface.

NA





Horizontal and Vertical Surfaces

Spot clean all horizontal and vertical surfaces including light switches, shelves, walls and doors, removing fingerprints, smudges, stains and graffiti to a height of 2.0 metres.

NA

Daily

Clean vanities, basins, mirrors and wipe chrome.

NA Daily

Clean and sanitize all toilet fixtures including behind pans

NA Daily

Wipe doors and partitions. NA Daily

Clean urinals and drain grates and flush disinfectant cleaning solution through drains.

NA Daily

Wash all toilet partitions and both sides of all toilet doors with a disinfectant cleaning solution.

NA

Daily

Wash all ceramic tiled walls including grouting.

NA Weekly

Waste

Empty all rubbish receptacles and replace liner and remove all collected rubbish to designated area.

NA Daily

Walls/Ceilings

Dust high and low areas including louvers/door vents and air conditioning vents using approved high dusting tools.

NA

Weekly

Remove all cobwebs using approved high dusting tools.

NA

Weekly

Clean doorjambs. NA Weekly

Equipment

Refill all dispensers NA Daily

Clean and polish bright metal dispensers NA Daily

Service the deodoriser units every four weeks. NA Monthly

Note: Remove any material that may be dangerous or offensive to the public immediately it is noticed, including syringes

NA

Daily

Note: Special attention needs to be given to the timing of cleaning of the toilets. Stallholders will use the toilets prior to 8am on trading days and

NA

Before 8:00am





cleaning will therefore be required before customer traffic frequenting the Market.

Consumables

Purchasing and supplying all toilet paper, paper towels, hand soap, sanitising wipes and other necessary materials.

Note: Paper towels must be kept in reserve in case of hand dryer breakdown. Jumbo toilet rolls are currently in use, with approximately 60 rolls being used each week. Approximately 10 litre units of hand soap are used each week.

NA NA

Other

Note: The Contractor must ensure that any person loitering or causing a disturbance of any kind in the toilets is requested to leave the premises immediately. The Contractor must notify Market Management or the Council’s security contractor of any such instances.

NA NA


Table 11 - Loading Bay (Specific Cleaning Requirements)

Scope – Loading Bay Frequency Non


Market Days

Clear all refuse and litter from the ground to maintain standard.

As necessary during the day


Operate and maintain the offal container in a clean condition and in a manner not to cause offensive odours.

Daily


Clean the offal container with hot water and detergent

Weekly during the cooler months (April to August) and twice weekly during the warmer months (September to March).

NA

Clean the bin washer in accordance with the manufacturer’s instructions, and clean under and around the bin washer.

At the end of each day

At the end of each day

Clean drain covers, drainage pits, sump pits and gutters

Daily. Daily.

Sweep the area at the end of each day to a Level B standard.

Daily Daily.

The entire loading dock area is to be mechanically scrubbed and detail cleaned.

At least four times per annum

NA

Separate Food Hall Service Area

Sweep and wash the service laneway at the rear of Food Hall Shops 6-10 and maintain the laneway to performance standard level B.

Weekly

NA


Table 12 - Centre Aisle Service Area (Specific Cleaning Requirements)

Scope – Centre Aisle Service Area Frequency Non


Market Days

The cleaning regime must include the following: During Market

hours and when fruit and vegetable preparation is being carried out

Cleaning drain covers of refuse and litter. NA

Removing all litter and food waste. Tuesday and Thursday

Sweeping the aisle At the end of each day.

At the end of each day.

Scrubbing the area at least monthly or as directed by Market Management.

Monthly NA

Table 13 - Vegie Lane Service Area (Specific Cleaning Requirements)

Scope – Vegie Lane Service Area Frequency Non


Market Days

Keeping this area safe and free of litter and refuse. The public walkthrough from Coventry St in particular must be cleaned to the specified frequency spillages of fruit and vegetable produce can occur in this area

As frequent as required


Baling cardboard and polystyrene in the balers during the day, and then transporting the bales to the loading bay at the end of each day.

NA

As required throughout the day

Emptying waste bins during the day as necessary and at the end of each day.

NA

Cleaning Service Area

Note: Stallholders are required to clean the rear of their stalls at the end of trading. However where, after trading, refuse remains at the rear of a stall, the Contractor must clean the refuse from outside the stall. The Contractor is required to make allowance for this practice.


At final daily clean up.

Wash waste bins and monitor cleanliness At least weekly. NA

Cleaning drain covers of litter across the public walkthrough

NA At least every two hours during trading.

Cleaning under any structures and equipment which exist in this aisle, including the balers.

NA As required throughout the day

Sweeping and washing the area Monday to Saturday at the end of the day.


Scrubbing the area at least monthly or as directed by Market Management.

Monthly NA


Table 14 - Rear Cecil Street Shops (Specific Cleaning Requirements)

Scope – Rear of Cecil St Shops (Stalls 91 to 97) Frequency Non


Market Days

Detailed Cleaning

The cleaning regime must include the following:

a) waste rooms and amenities;

Daily except Monday As required throughout the day.

b) cleaning drain covers of refuse and litter; Daily except Monday As required

throughout the day. c) removing all litter and food waste;

Daily except Monday

d) cleaning the amenities area and immediate surrounds on Market days;

NA

e) sweeping the aisle; and NA At the end of each

day.

f) washing the area. Tuesday, Thursday Friday and

Saturday.

Table 15 - Office locations (Specific Cleaning Requirements)

Scope – Management Offices, Security Guard’s Office, Staff Office and Cleaning Contractor’s

Office

Frequency

Empty all waste bins and replace bin liners.

Daily Clean toilets and replenish toilet rolls, paper towels and soap.

Clean kitchenettes (washing of dishes and cutlery in Management office is not included).

Staircase to Management office to be swept and mopped.

Weekly

Uncarpeted areas must be swept and mopped where necessary.

General dusting of offices and management reception area.

Carpeted areas to be vacuumed and spot cleaned where necessary.

Storage cupboards and cabinets throughout the offices to be dusted and cleaned.

Clean all telephones, keyboards and other equipment where dirt builds up. Quarterly

Clean cupboard doors and both sides of all doors.


Table 16 – Neff Display Kitchen (Specific Cleaning Requirements)

Scope – Neff display Kitchen Frequency

The Neff kitchen is used for cooking classes and demonstrations. Approximately three to four classes per week occur. Cleaning will be requiring after each class in preparation for the next. This will include empting of dishwasher and stacking of cutlery / crockery.

3 to 4 times a week

Clean of all kitchen surfaces (benches, stove tops, fridges etc) After each class

Clean of all appliances used during class / demonstration (inclusive of inside ovens, range hoods, fridges etc)

After each class

Clean of all floor surfaces (hot mop) After each class

Clean inside of range hoods weekly

Clean external and internal windows. weekly

Cleaning of dishwasher (running a cycle without dishes in it) monthly

Cleaning inside of all cupboards 6 monthly


Table 17 – Roof Top Car park (Specific Cleaning Requirements)

Scope – Car Park Frequency Non Market

Days


Maintain car park in a clean and safe condition As required throughout the day


The PTC component, when traders are not on site. Weekly clean

Detailed cleaning

The car park is to be left free of any litter, rubbish, graffiti, spillages and glass following the daily clean up

Daily Daily

All litter, refuse and any material likely to be dangerous or offensive to the public are to be cleaned up immediately it is noticed.

Daily As required throughout the day

The car park is to be swept so that the car park is clean for the commencement of the day’s trade.

Daily Prior to market opening

Leaves and built up dirt in the gutters in this area are to be removed as they accumulate

As required NA

The car park is to be mechanically scrubbed and detail cleaned

At least twice per annum

NA

Table 18 – Car park

Scope – Car Park


Days


Maintain car park in a clean and safe condition As required throughout the day


Detailed cleaning

All litter, refuse and any material likely to be dangerous or offensive to the public is to be cleaned up immediately it is brought to the attention of the Contractor.

Daily As required throughout the day

The car park is to be swept clean by the Contractor. Mondays NA

Dirt and weeds build up around the kerbs and structures in this area. The Contractor must remove dirt and weeds

As they accumulate

As they accumulate

Clearing gutter between upper and lower decks of litter and refuse.

Weekly NA

Clearing gutter between upper deck and B shed of litter and refuse.

Weekly NA


Table 19 - Annual and Biannual Cleaning

Scope – Minimum Once Annual High Clean – All non-access glass is a minimum of Twice per annum

Frequency

Where fitted, the outsides of stall shutter doors.

Minimum twice Annually Light fittings.

Walls.

Columns.

Internal surfaces of the eating area, including walls and roof.

Minimum once Annually

All external wall surfaces.

Light fittings.

Outside shutter doors.

The outsides of stall shutter doors.

Carry out a high clean of walls Minimum twice Annually

Clean all surfaces above 1.5 metres to a dust free and streak free condition

Internal Fans throughout the market Every two Months

Fire sprinklers and pipes Minimum once Annually

Air curtains Minimum once Annually

Bird spikes Minimum once Annually

Cecil Street Awning Minimum twice Annually

York St

Clean windows (inside and outside the Market) and light fittings along York Street.

Minimum twice Annually

Clean brick and corrugated iron wall cladding. Minimum once Annually

Delivery and Service areas

Clean light fittings. Minimum once Annually

Clean shutter doors and other access doors. Minimum once Annually

Management Office, Security Guard’s Office, Staff Office and Cleaning Contractor’s Office

Clean office windows inside and outside. Minimum twice Annually

Dust and clean blinds in office area. Minimum twice Annually

Carry out high cleaning of walls. Minimum once Annually

Clean light fittings. Minimum once Annually

Stair and Lift Areas

Clean all glass windows in the stair lobby (internal and external). Quarterly

Clean both sides of the glass surround of the lift structure. NOTE: To clean the inside of the glass surround a lift technician is required to be in attendance.

Minimum twice Annually


Table 20 - Detailed Clean Entire Market

Scope – Entire Market Frequency

Regardless of any other instructions (unless a greater frequency is required) or omission in the Specifications the floor of all areas of the Market must be scrubbed with appropriate scrubbing machinery. This includes all footpaths, pathways, aisles, toilets, Food Hall, rear Food Hall, service areas, storage areas and waste storage areas, as well as the walkways, delicatessen aisle and main hall.

Monthly

Detail clean of all toilets and toilet cubicles. Monthly

Detail clean of all urinals and urinal surrounds. Monthly

Detail clean of The Food Hall. Twice Weekly

Detail clean of all stainless steel surfaces. Monthly


Table 21 - Locale of Drains

Location of drains NUMBER/ LENGTH

*MINIMUM FREQUENCY OF CLEANING

DETAIL COD

E

Entrance to delivery & service area, rear of Aisle G

1 (No.) End of each Market Day

Side entry drain with basket

A

Aisle F 1 (No.) Monthly Side entry drain with basket

B

Rear Aisle B, rear Stall 209 1 (No.) Monthly Gatic surface entry drain 68cm x 68cm

C

Rear Aisle A, rear of Stall 72 1 (No.) Monthly Gatic surface entry drain 68cm x 68cm

D

Service lane, rear Aisle A 43m Monthly Long Grated strip surface entry Drains

E

Courtyard, rear of Food Hall 13m Monthly Long Grated strip surface entry drains.

F

Entrance to Rear of Aisle G, between Stall 7 & Shop 1

1m Monthly Long Grated strip surface entry drains.

G

Service Area, Rear of Shops 6-10

1m Monthly Long Grated strip surface entry drains.

H

Aisle G, York St end 4m Monthly Long Grated strip surface entry drains.

I

Loading Bay, Rear Stall 13 12m Weekly

Spoon drain & Long Grated strip entry Drain.

J

Loading Bay, Rear Stall 13 1 (No.) Daily Surface entry drain K

Entrance to loading bay, rear of Stall 21

1 (No.) Fortnightly

Surface entry drain with basket – basket only to be cleaned fortnightly.

L

Entrance to Rooftop car park 10m Monthly Grated strip surface entry drains.

M

Food Hall, beside amenities 9m Monthly Long surface entry drain.

N

Food Hall, Coventry St entry 4m Monthly Long surface entry drain.

O

Aisle G, Coventry St end 4m Monthly Long surface entry drain.

P

Aisle B, between Stalls 5 & 7 6m Monthly Long surface entry drain.

Q

Stall 158 23m Monthly Grated Strip Drain & Clean out trap

R

Loading Dock Bin Washing Area

1 (No.) Daily – End Each Day

Floor Drainage pit with basket strainer

S


Table 22 - Locale of Grease Traps and Pits

LOCATION OF GREASE TRAPS / GREASY BINS

NUMBER * MINIMUM

FREQUENCY OF CLEANING

VOLUME (LITRES)

CODE

Rear of Shop 5 1 3-monthly 3000 GT-A

Rear of Stall 97 3 3-monthly 11000 (Total) GT-B

Side of Stall 92 2 3-monthly 10,000 (Total) GT-C

Front of Stall 22 1 3-monthly 3000 GT-D

Rear of Stall 21 1 3 -monthly 5000 GT-E

Greasy Bin – 500-litre cooking oil containers

1 Every 2 Weeks 500 GB-1

Greasy Bin – 500-litre cooking oil containers

1 Every 2 Weeks 500 GB-2

TOTAL 10 33,000

LOCATION OF SPECIAL STORMWATER PITS

NUMBER * MINIMUM

FREQUENCY OF CLEANING

VOLUME (LITRES)

CODE

Entrance to loading bay, rear of Stall 21

1 4-monthly 250 A1

Front of Stall 21 1 4-monthly 100 B1

Front of Stall 116 1 4-monthly 100 C1

TOTAL 3 450


NOTE – The Plan below relates to the data in Table 22, above.


Table 23 - Forklift Services

Scope - Forklift Services

Use Day & Time

Unloading and loading fruit trucks

Tuesday 7.00am – 11.00am Wednesday 6.00am – 9.00am Thursday 6.00am – 11.00am Friday 6.00am – 9.00am Note – Loading may also take place on Tuesday and Thursday later in the day for approx ½ hour.

Transporting waste to the WMC

Monday 7.00am – 3 00pm Tuesday 11.00am – 8.00pm Wednesday 10.00am – 8.00pm Thursday 11 00am – 8.00pm Friday 10.00am – 11.00pm Saturday 9.00am – 11.00pm Sunday 9.00am – 8.00pm

Table 24 - Pallets and Bins

Scope - Pallets and Bins

Day No of pallets and bins

Tuesday 80 to 90

Wednesday 20 to 30

Thursday 90 to 100

Friday 30 to 40


Table 25 - KPI’s

Scope – KPI’s Method of Assessment Weighting

Cleaning Assessment

1. Regular inspections by the Contractor reported to the Contract Manager in a format specified by the Contract Manager.

2. Regular inspections by the Contract Manager or their appointed third party vendor against the definition of cleaning standards and performance measures counter signed by the Contractor’s representative.

3. Completion and correct signing off of Daily Work Schedules.

30%

Management and Maintenance of the Waste Storage Area and equipment 10%

ESD Targets Recycling and waste reductions targets to be agreed between the Contract Manager and the Contractor. 10%

Staffing:

Actual Employee attendance v/s agreed Employee levels.

This will be measured by the Contractor’s Employee Attendance log to be maintained and monthly reports to be lodged by the Contractor in a format specified by the Contract Manager validating Contractor’s staff attendance to the agreed schedule.

10%

Availability of resources:

Availability of additional resources for emergency responses.

This will be measured by the availability of additional resources as and when requested to respond to emergency calls.

5%

Supervisor’s Reports:

These are to be submitted monthly with the Contractors response to any non-conformances identified.

Performance will be measured by the number of incidents reported of non-conformances by The Council or Representative to the requirements of the specification in Section 6. 10%

Compliance Reports Adequacy of the Contractor’s QA systems to monitor performance and produce the monthly reports in a format specified by the Contract Manager demonstrating compliance to risk management, site safety. OH&S, staff attendance and all contractual compliance in a format

5%

Quality of Service

This will be measured by;

1. total number and severity of non-conformances issued by The Council;

2. clearance rate and adequacy of the rectification of non-conformances;

10%


Table 25 - KPI’s

Scope – KPI’s Method of Assessment Weighting

3. level and severity of complaints from stakeholders, the public and staff relating to the standard of the services delivered;

4. implementation and maintenance of inspection procedures;

5. compliance with the requirements of occupational health and safety; and

6. absence of damage to areas of the facility cleaned by the Contractor.

Client Surveys This will be measured by customer satisfaction surveys carried out by The Council or an appointed representative.

5%

Timeliness This will be measured by;

1. time taken to respond to additional work requests logged by the Contract Manager; and

2. scheduled periodic work being performed on time and within the Council’s operating restrictions.

5%

Total Performance Score 100%


Table 26 - Report Schedule

Scope – Reporting

Report Due Date

Cleaning program – periodical work (less than fortnightly)

1st day of each month for the coming month

Cleaning inspections Weekly

Cleaning products / chemicals and consumables usage

1st Friday of the month for the previous month

Waste management (all streams) 1st Friday of the month for the previous month

Environmental issues 1st Friday of the month for the previous month

Equipment report 1st Friday of the month for the previous month

Machinery report 1st Friday of the month for the previous month

Electricians report 1st Friday of the month for the previous month

Bin audit 1st Friday of the month for the previous month

Cleaners’ Communication Book Audit 1st Friday of the month for the previous month

Weekly / Fortnightly / Monthly Duties Report 1st Friday of the month for the previous month

Staff Attendance Register (All contract personnel) 1st Friday of the month for the previous month

Staff Training Register (All site personnel) 1st Friday of the month for the previous month

Occupational Health & Safety 1st Friday of the month for the previous month


KPI - Cleaning Standards & Key Performance Measures

Item Task to Perform Standard Key

Performance Measures

Performance Outcome

ATM’s Empty Receipt Bins

On completion of the task all ATMs receipt bins shall be empty.

When assessed the cleanliness of the ATM receipt bins complies with the standard

Very Good Result Acceptable Result Poor Result Unacceptable Result

Air Vents/Diffusers/Ventilation Grills

Dust/clean

On completion of the task all vents must be clean and free of dirt, dust and cobwebs.

When assessed the cleanliness of the Vents complies with the standard


Awning Awning – The awning covering the stalls and eating areas must be kept clean. This includes the canvas, all pillars and support beams.

On completion of the task the awning, pillars and support beams are free from all dirt, dust, grime and stains.

When assessed the cleanliness of the awning complies with the standard


Basins Clean/sanitise

On completion of all tasks basins must be clean and sanitised and free from dirt and smears.

When assessed the cleanliness of the Basins complies with the standard





Performance Outcome

Bin Washer Clean the bin washer

On completion of all tasks the bin washer will be cleaned in accordance with the manufacturer’s instructions and all areas under and around the bin washer will be clean and free of dirt and debris

When assessed the cleanliness of the bin washer complies with the standard


Bright Metal Fittings/finishes

Clean/Polish

On completion of the task all polished metal surfaces to be cleaned must be free of dirt and smears and have an even bright finish.

When assessed the cleanliness and finish of the Bright Metal Fittings/finishes complies with the standard


Carpark Litter pick/Clean

On completion of the task, the carpark is to be free of any litter, rubbish, graffiti, spillages and broken glass

When assessed the cleanliness of the carpark complies with the standard


Carpets Spot vacuum

On completion of the task carpets must be free of all visible litter, dirt and gum.

When assessed the cleanliness of the Carpets complies with the standard





Performance Outcome

Carpets Full vacuum

On completion of the task carpets (especially at edges) must be free of all visible litter, dirt and gum ensuring a clean uniform appearance.



Carpets Carpet extraction shampoo

When carpet extraction shampooing is complete, the surface shall be free of all deep-seated dirt, stains and soiling (including substances such as chewing gum/blue tack and residual cleaning solution), and be left in a reasonably dry condition giving a clean uniform appearance. In accordance with AS 3733.



Chairs/Cloth Shampoo extraction method

When extraction shampooing is complete, the surface shall be free of all

When assessed the cleanliness of the Chairs/Cloth





Performance Outcome

deep-seated dirt, stains and soiling and be left in a reasonably dry condition giving a clean uniform appearance.

complies with the standard

Chairs - Vinyl Spot Clean

On completion of the task all surfaces of the chairs including the pedestal must be free of visible dirt, dust and stains.

When assessed the cleanliness of the Chairs/Cloth complies with the standard


Cigarette Butt Receptacles

Empty/Clean

On completion of the task all ash/cigarette butt receptacles must be visibly clean externally, free of ash, cigarette butts, chewing gum and dirt. Internally the contents must be removed and the water reservoir refilled.

When assessed the cleanliness of the Ash/Cigarette Butt Receptacles complies with the standard


Cleaner’s Room Clean

On completion of the task the cleaners’ room must be neat and tidy. Trough must be free of soil and be left in a

When assessed the cleanliness of the Cleaner’s Room complies with the





Performance Outcome

clean condition. Drain grates must be clean and free of mop strings and drains free of odours. All equipment must be in a clean presentable condition and in good working order, dust mops and mops must be clean and hung up to dry with colour coded mops separated. Floor must be clean, chemicals stored correctly and stock stacked orderly on shelves.

standard

Cobwebs Removal Upon completion of the task all surfaces shall be free of cobwebs

When assessed all areas will be comply with the standards


Counters/

Cabinets Clean

On completion of the task Counters/Cabinets must be visibly clean and free from grease, dirt, and food residue.

When assessed the cleanliness of the Counters/Cabinets complies with the





Performance Outcome

standard

Cooking Oil Recycling Containers and Surrounds

Clean Clean the oil containers and surrounds with hot water and detergent and maintain in a clean, safe non slip condition and in a manner not to cause offensive odours.

When assessed the cleanliness of the oil container and surrounds comply with the standard


Cutlery/

Crockery Collect and return

Collect and return all used cutlery and crockery to the tenants.

When assessed there will be no build-up of used cutlery and crockery and the task complies with the standard


Day Cleaning Patrol Level A

Maintain Litter free environment

No broken glass No offal No spilt materials Not more than 5

items of litter in any 100m2 area or part thereof, (excluding area occupied by stalls).

When assessed the cleanliness of the areas patrolled complies with the standard





Performance Outcome

No noticeable weed growth.

Drain covers are to be cleaned of litter and waste as soon as it becomes apparent.

Day Cleaning Patrol Level A

Maintain Clean Toilets

No waste paper or litter on floors.

Toilet paper dispensers must not be empty.

Soap dispensers must not be empty.

Hand towel dispensers (where fitted) must not be empty.

Floors and surfaces must be dry and free of offensive matter.

Toilet bowls and hand basins to be thoroughly clean.

When assessed the cleanliness of the toilets complies with the standard


Day Cleaning Patrol Level B


No broken glass No offal No spilt materials

When assessed the cleanliness of the areas

Very Good Result Acceptable Result Poor Result




Performance Outcome

Not more than 10 items of litter in any 100m2 area or part thereof.

No noticeable weed growth.

Drain covers are to be cleaned of litter and waste as soon as it becomes apparent.

patrolled complies with the standard

Unacceptable Result

Day Cleaning Patrol Level C


No broken glass No offal Not more than 15

items of litter in any 100m2 area or part thereof, for longer than one (1) hour.

Drain covers and grids are to be cleaned of litter and waste as soon as it becomes apparent.

When assessed the cleanliness of the areas patrolled complies with the standard


Day Cleaning Patrol Level D


No broken glass. No offal other than

offal in bins. Not more than 25

When assessed the cleanliness of the areas patrolled





Performance Outcome

items of litter in any 100m2 area or part thereof, for longer than one (1) hour.

Drain covers and grids are to be cleaned of litter and waste within one (1) hour of it becoming apparent.


Doors Clean

On completion of the task all doors must be free of all visible dirt, scuff marks and body fat deposits on and around handles

When assessed the cleanliness of the Doors complies with the standard


Door Frames/Light Switches

Spot clean detail

On completion of the task door frames, jambs and light switches must be clean and free of dust, marks and dirt

When assessed the cleanliness of the Door Frames/Light Switches complies with the standard


Drain Covers Clean Clear all drain covers of accumulated litter.

When assessed the cleanliness of the drain




Performance Outcome

covers complies with the standard

Drainage Pits Empty/Clean

Clean both sides of drain covers, drainage pits, sump pits and gutters

When assessed the cleanliness of the drain and drain cover complies with the standard

Eaves/Down Pipes and Windows

Remove cobwebs

On completion of the task all areas specified must be clean and free of cobwebs

When assessed the cleanliness of the Eaves/Down Pipes and Windows complies with the standard


Entrances & Exists

Sweep

On completion of the task the areas swept must be free of visible loose dirt and litter, including adjacent garden beds.

When assessed the cleanliness of the Entrances & Exists complies with the standard


Vents (Ceiling) Dust/clean

On completion of the task all vents must be clean and free of dirt, dust.

When assessed the cleanliness of the Vents (ceiling)





Performance Outcome


Fire Escapes/Stairs

Sweep

On completion of the task all steps and landings must be free of visible dust, loose dirt, dirt build-up and litter.

When assessed the cleanliness of the Fire Escapes complies with the standard


Floors/Carpet Spot Clean

On completion of the task the carpet surface must have uniform appearance and be free of marks, dirt and spots (including substances such as chewing gum/blue tack etc).

When assessed the cleanliness of the Floors/Carpet complies with the standard


Floor Drains Clean & Deodorise

On completion of the task all drain grates must be clean and the drains free of odour

When assessed the cleanliness of the Floor Drains complies with the standard


Floors – Tiles Scrub

On completion of the task the tile surface and grouting must be free of dirt and grime

When assessed the surface/finish of the Floors –





Performance Outcome

and all residual chemicals.

Tiles complies with the standard

Floors (All) Sweep

After sweeping, all floor surfaces shall be free of visible dust, loose dirt and litter. All dust, loose dirt and litter shall be collected and disposed of in an approved rubbish bin.

When assessed the cleanliness of the Floors complies with the standard


Glass (Windows/Partitions/Doors

Spot Clean

On completion of the task all glass partitions, internal windows and doors including Balustrading must be clean and free of smears.

When assessed the cleanliness of the Glass (Windows/Partitions/Doors & Balustrading) complies with the standard


Gas Heaters

Gas Heaters – The gas heaters need to be kept free of dust and debris

On completion of the task all the gas heaters must be clean and free of dirt, dust.

When assessed the cleanliness of the Gas Heaters complies with the standard


Glass (Windows, Partitions,

Wash On completion of the task all glass surface, frames and sills, must

When assessed the cleanliness of the Glass





Performance Outcome

Doors) be clean, and free of marks and smears.

(Windows/Partitions/Doors) complies with the standard

Graffiti

Remove Graffiti

On completion of the task all graffiti must be removed

When assessed graffiti removal complies with the standard


Gutters and the roadway

Clean up and maintain in a safe and tidy condition

Clean up and maintain in a safe and tidy condition all of Aisle A, which includes Coventry Street and Cecil Street pathways, gutters and the roadway to a distance of 2 metres out from the kerb, during both Market and non-Market days

When assessed the cleanliness of all of Aisle A as defined in the standards, complies with the standard


Hand Towels/Soap

Replenish Supplies

On completion of the tasks all dispensers must be full and left in working condition free from spills, dirt, dust and smears

When assessed the condition of the Hand Towels/Soap complies with the standard


Hard Floor Damp Mop On completion of the When assessed Very Good Result Acceptable Result




Performance Outcome

Surface/Tiles/

Concrete/Wood & Vinyl

task surfaces must be free of all marks and smears and left uniformly clean with the surface area free of water pooling

the condition of the Hard Floor Surface/Tiles/Concrete/Wood & Vinyl complies with the standard

Poor Result Unacceptable Result

Hard Floor Surface/

Concrete

Pressure Clean

On completion of the task all surfaces must be free of soiling, scale and dirt build-up and be left uniformly clean and the area free of water pooling

When assessed the cleanliness of the Hard Floor Surface/Tiles/Concrete/Wood & Vinyl complies with the standard


Hard Surface/

Concrete/

paving

Hose

On completion of the task all surfaces must be free of soiling, scale dirt build-up and be left uniformly clean and the area free of water pooling.

When assessed the cleanliness of the Hard Floor Surface/Tiles/Concrete/paving complies with the standard


Horizontal & Vertical / Surface

Dust/Wipe, High (to 2.0 metres) / low

On completion of the task all horizontal and vertical surfaces high (to 2.0 metres) and low, including pictures, clocks, partition tops, wall fittings, shelves, chair rungs and bases,

When assessed the cleanliness of the Horizontal & Vertical Surface complies with the standard





Performance Outcome

cable conduits, light switches, power points, etc, must be free of dust and dirt.

Kitchenettes Clean

Clean kitchenettes (washing of dishes and cutlery in Management office is not included).

When assessed the cleanliness of the kitchenettes complies with the standard


Lift/Stairwell Clean/litter pick

In the general stair and lift access area, all litter, refuse and any material likely to be dangerous or offensive to the public is to be cleaned up immediately it is noticed by the Contractor or notified to the Contractor.

When assessed the cleanliness of the general stair and lift access area complies with the standard


Lights and Lamps (light fixtures)

Dust/wipe

On completion of the task all surfaces must be in working order and clean, free of all dirt, insects and cobwebs.

When assessed the cleanliness of the Lights and Lamps (light fixtures) complies with the standard


Mirrors Clean On completion of the When assessed Very Good Result Acceptable Result




Performance Outcome

task all mirrors must be clean and free of streaks and smears

the cleanliness of the Mirrors complies with the standard

Poor Result Unacceptable Result

Offal Containers

Clean offal container

Clean the offal container with hot water and detergent and maintain in a clean condition and in a manner not to cause offensive odours.

When assessed the cleanliness of the offal container complies with the standard


Office Furniture – fabric

Vacuum/Clean

On completion of the task all furniture must be visibly clean and free from dust and dirt.

When assessed the cleanliness of the Office Furniture (Fabric) complies with the standard


Panels/Laminated and Wooden

Dry dust

On completion of the task surfaces must be free of visible dust, dirt and build-up (especially in corners and edges) leaving a clean uniform appearance.

When assessed the cleanliness of the Panels/Laminated and Wooden complies with the standard





Performance Outcome

Paving/

Walkways/Aisle

Sweep/hose/pressure clean to remove dirt, gum & soiling

On completion of the task the Paving/Walkways/Aisle areas shall be visibly clean and be free of litter, dirt, grime build up and chewing gum. When adjoining areas accumulate debris or rubbish as a result of this process, debris and rubbish must be removed and disposed of appropriately.

When assessed the cleanliness of the Paving/Walkways/Aisle complies with the standard


Partitions Spot clean

On completion of the task partitions must be clean and free of marks and dust.

When assessed the cleanliness of the Partitions complies with the standard


Pigeon spikes Pigeon spikes must be kept free of dust and debris

On completion of the task all pigeon spikes must be kept free of dust and debris

When assessed the cleanliness of the Pion Spikes complies with the standard


Pillars Clean

On completion of the task all pillars shall be free of dirt and cobwebs.

When assessed the cleanliness of the Pillars complies with the





Performance Outcome

standard

Plants/Planters Clean

On completion all plants and planters shall be cleaned, planters polished and free of all dust, debris and cobwebs

When assessed the cleanliness of the Plants/Planters complies with the standard


Public Eating Areas

Clean and remove litter

Keeping the public eating areas clean and free from all litter and in a safe and clean condition during Market hours.

When assessed the cleanliness of the public eating areas complies with the standard


Public Litter Bins 20Litre

Empty

Empting public waste bins when ¾ full and replace liners Ensuring the waste bins and bin surrounds are left in a clean and hygienic condition

When assessed the cleanliness of the public waste bins complies with the standard



Clean Bin surrounds including the stainless steel

On completion of the task all Bin surrounds including the stainless steel tops shall be

When assessed the cleanliness of the Bin surrounds and





Performance Outcome

tops, clean, free of all stains and dirt.

stainless steel tops complies with the standard


Steam clean waste bins

On completion of the task all Public Litter Bins shall be clean and sanitised and be free of all stains and dirt

When assessed the cleanliness of the Public Litter Bins complies with the standard


Rubbish/Litter Patrol

Collect glass bottles and other litter

Collect glass bottles and other litter that may result from the activities of the patrons of the Motel nightclub

When assessed the cleanliness of the area adjacent to and nearby the Motel Nigh club complies with the standard


Rubbish/Waste Bins – 240 Litre

Empty/Clean/Replace liners on

On completion of the task all rubbish bins shall be clean, free of all stains and dirt, fitted with clean appropriate sized liners and the bins placed back in the correct position

When assessed the cleanliness of the Public Litter Bins complies with the standard





Performance Outcome

Rubbish/Waste Bins – 240 Litre

Wash/Sanitise

On completion of the task all rubbish bins shall be clean, free of all stains and dirt, and sanitised ready for rotation

When assessed the cleanliness of the Rubbish/Waste Paper Bins complies with the standard


Showers, Floors/Walls

Scrubbing

After scrubbing and sanitising wall and floor tiles, including grout, the surface must be clean and free from scale, dirt build-up, discolouration, soiling, mould and mildew

When assessed the cleanliness of the

Showers, Floors/Walls complies with the standard


Shower Screens

Clean/Wash

After cleaning and sanitizing shower walls and floors shall be clean and free of marks, smears and soap scale build up.

When assessed the cleanliness of the Shower Screens complies with the standard


Skirting Boards Clean/dry dust

Upon completion, skirtings shall be clean and free of all dust, dirt and scuffmarks

When assessed the cleanliness of the Skirting Boards complies with the standard





Performance Outcome

Sinks/Troughs (Stainless Steel)

Clean

On completion of cleaning, all surfaces are to be bright and clean and free of visible dirt, scale and residual cleaning solution leaving a clean appearance.

When assessed the cleanliness of the Sinks & Troughs complies with the standard


Stall Areas Clean outside

Cleaning outside the stall areas after the stall holders have completed their final daily clean up.

When assessed the cleanliness of the stall areas complies with the standard


Stairs Clean

Upon completion of the following tasks

Vacuum and spot clean stairs.

Spot clean all vertical surfaces (glass panels, walls etc)

Wipe clean all handrails using a disinfectant cleaning solution,

The stairs shall be clean and free of dust

When assessed the cleanliness of the Stairs complies with the standard





Performance Outcome

build up.

Surfaces Dust

After dusting is complete, all surfaces shall be free of visible dust, dirt and build up (especially in corners and edges) to leave a clean, dry uniform appearance

When assessed the cleanliness of all Surfaces complies with the standard


Tables/Chairs –Food Hall

Clear/Clean and sanitise

On completion of the task must be clean and free of spills stains and marks.

When assessed the cleanliness of Tables complies with the standard


Telephones Dust/sanitise

On completion of the task telephones must be sanitised and free from dirt, dust and marks

When assessed the cleanliness of the Telephones complies with the standard


Toilets Staff/Public

Clean/sanitise and replace toilet paper

On completion of all tasks toilet paper dispensers must be full; all toilet fitting, including urinals, toilets and basins are free from graffiti, dirt and

When assessed the cleanliness of the Toilets complies with the standard





Performance Outcome

smears and odours, floors are hosed or mopped, cobwebs have been removed, walls are clean and external paving has been swept around the entrance.

Toilet Doors/Panels/

Vents

Clean/sanitise

On completion of all tasks all toilet doors, vents and partitions must be free from dirt, dust, smears and graffiti.

When assessed the cleanliness of the Toilet Doors/ Panels/Vents complies with the standard


Toilets/Floors/Walls

Scrubbing

After scrubbing and sanitising wall and floor tiles, including grout, the areas must be clean and free from scale, dirt build-up, discolouration, graffiti, soiling, mould and mildew

When assessed the cleanliness of the Toilets Floors/ Walls complies with the standard


Toilet Partitions Clean

On completion of cleaning of toilet partitions the surface shall be free of all removable marks, dust

When assessed the cleanliness of the Toilet Partitions complies with the





Performance Outcome

and be visibly clean with a uniform appearance. Non-removable marks (graffiti) are to be referred to the Facilities Representative

standard

Toilets Units, Hand Basins

Clean and sanitise

After cleaning and sanitizing, toilets and hand basins shall be free of dirt, dust, stains, marks and cleaner residue.

When assessed the cleanliness of the Toilet Units, Hand Basins complies with the standard


Urinals Clean

On completion of the task the urinals including drain and drain grates must be clean and free of marks, scale, smears stains and odours.

When assessed the cleanliness of the Urinals complies with the standard


Vertical Surfaces (Bright metal)

Spot Cleaning

On completion of the task all surfaces must be cleaned, polished and free of marks.

When assessed the cleanliness of the Vertical Surfaces (chrome/brass) complies with the standard





Performance Outcome

Walls and Ceilings

Dust/spot clean/clean

On completion of the task walls and ceilings must be clean and free of marks, cobwebs and dust.

When assessed the cleanliness of the Walls and Ceilings complies with the standard


Walls (Brick) Spot clean

After spot cleaning has been carried out on brick walls, all removable marks and dirt are to be eliminated leaving the surface visibly clean and free of any residue cleaner. Non-removable graffiti on external walls is not to be cleaned but referred to SMM Manager.

When assessed the cleanliness of the Walls (Brick) complies with the standard


Walls (Painted) Spot clean

On completion of spot cleaning on painted walls, surfaces shall be free of marks, dust, and residue cleaner and be visibly clean with a uniform appearance

When assessed the cleanliness of the Walls (Painted) complies with the standard





Performance Outcome

Weeds/built up dirt

Remove Weeds and built up dirt

On completion of the task paved areas and under trees in the designated areas will be free of weeds and built up dirt

When assessed the paved areas and under trees in the designated areas will comply with the standard



Maps and Plans (Appendix I – V)

Map Appendix I - South Melbourne Market Map Appendix II – Grease Foods and Oil interceptor Traps Appendix III - Plan 0219-1 A1 01 – Strip Drain, Grease Traps and Drainage Appendix IV - Plan 0219-1 A1 02 – Stormwater connections Appendix V - Plan 171069-TW1 - Trade Waste Plan and Sewer Appendix VI – Map Rooftop Carpark


DEFINITIONS

The following terms have the meanings indicated:

a) “Brush” - removal of all dry litter from a surface by use of a bristled

brush or broom; b) “Buffing” - restoring a sheen to a sealed waxed or resin-finished

composition floor by use of a polishing machine equipped with a polishing brush, 3M nylon pad or equivalent in accordance with manufacturer’s specifications;

c) “Council Assets” - any item owned, leased or in the control of the

Council; d) “Customer Service” - the provision of polite, positive and professional

services to all customers; e) “Damp and Wipe” - cleanse with a cleaning solution and wipe dry with

a clean cloth; f) “Damp wipe” - the removal of stains, finger marks, dust and dirt by use

of a dampened cloth;

g) “Thoroughly clean and sanitise” – the use of hygienic processes and

tools to ensure thorough removal of soils, bacteria and moisture from the surface;

h) “Dust” - removal of all dust from a surface by use of a chemically

treated cloth or equivalent; i) “Dust free” - no dust visible or detectable by touch on surface from a

high or low angle of visibility after cleaning; j) “Emergency Call Out” - any request or need to perform urgent work

outside of normal working hours, to rectify a situation which has caused injury, damage, nuisance or affected public health or if not attended to has the potential to cause injury, damage, nuisance or affect public health;

k) “Gloss finish” - metallic interlock sealer;

l) “Local Law” - any local law made by Council pursuant to the Local

Government Act 1989;

m) “Litter free” - an absence of dirt, strewn papers, staples, paper clips etc;

n) “Mop” - removal of all soluble soil by use of a wet mop with Enzyme

Wizard followed by clear water rinse;


o) “Scrub” - complete clean of floors using a scrubbing machine with Enzyme Wizard;

p) “Scuff free” - no black marks visible on floor and no dull marks in greater density than an average of one scuff per three square metres;

q) “Soil free” - no visible soil on surface from a high or low angle after

cleaning;

r) “Spot clean” - the removal of stains, finger marks and spots. Rinse and wipe dry;

s) “Spray buff” - removal of “scuff” or “black heel” marks from resilient tile

surface using a 3M pad or equivalent dampened with Enzyme Wizard and finished in accordance with manufacturer’s specifications;

t) “Stain free” - no stains present and foreign material (gum etc.)

removed;

u) “Steam cleaning” - extraction of dirt from carpets with a specifically designed carpet steam cleaning unit and appropriate Enzyme Wizard;

v) “Stripping” - complete removal of seal, wax or finish from a floor to

prepare it for re-sealing or re-waxing. Performed by machine scrubbing, using a stripper and a detergent solution in accordance with manufacturer’s specifications;

w) “Sweep - the removal of all dry litter and dust from a surface by use of

a chemically treated mop or cloth. Foreign material (gum etc.) is to be removed;

x) “Wash” – the removal of stains, finger marks, dirt and dust by

applying Enzyme Wizard to the overall surface followed by a clear water rinse and wiped dry. For waste carts and trash cans, washing means removal of encrustations, greases and soil by the use of Enzyme Wizard followed by clear water rinsing. For window, washing means removal of dust, soil, film and grime from glass and frame, including ledges and sills. Upon completion of window washing, glass must be streak-free; and

y) “Vacuum” - the removal of all dry litter and dust from a surface by the

use of a vacuum cleaning machine.

ADDENDUM 01 Tender No: 2000 Tender Name: South Melbourne Market Cleaning and Waste Management

Services Date: 19 February 2016 Additional information to be received as Addendum Number 01

Response to Tenderlink queries: Question 1 Page 107 e) Waste Streams – Are we responsible for payment or is this supplied by Council? Response: Council pays for the removal of waste from the South Melbourne Market. Question 2: Page 109 Monthly Waste Volumes – Are we (the Contractor) responsible for this part of the contract? Response: Yes – this is confirmed in the Specification. Question 3: Page 111 Green Waste – I understand that there is another Contractor in place for this, however what happens if they leave tomorrow, who is responsible for this - Council or the Cleaning / Waste Management Contractor? Also I have requested to see where the skip bin is located but have received no answer. Where is it located? Response: Council is prepared to discuss this further with the successful Cleaning / Waste Management Contractor. The green waste skip bin referred to is actually the Tandem trailer pointed out in the loading dock. The green waste bins are located throughout the South Melbourne Market. Question 4: You have some equipment, what can be hired and how much does it cost per annum? Response: All equipment for this Contract must be new (as per the Specification), and the Contractor is responsible for arranging the relevant purchases. Council does not have any equipment which is available for hire.



Response to Tenderlink queries and further clarification regarding waste streams: Waste Streams The Contractor is responsible for sourcing an efficient company to remove the waste to: 1) Landfill 2) Recycling Station The Contractor is responsible for paying for the removal and then on-charges the cost from the waste removal company to Council. On a monthly basis, the Contractor is responsible for reporting on the breakdown of quantities and costs for waste going out of the South Melbourne Market. This information will correspond to the waste on-charge invoice that the Contractor sends through to Council. Green Waste The green waste bins are located throughout the South Melbourne Market. These 660 litre bins are wheeled from their locations to the Coventry Street / Centre Aisles where they are collected via the Contractor’s forklift and taken via road to the loading dock.



Response to Tenderlink queries and further clarification regarding equipment: Question 1: Further information was provided by Council at the site inspection on 17/02/16 regarding Council’s requirements for compactors for general waste and polystyrene. Can Council clarify any further specific information regarding the specification requirements for plant and equipment as detailed in 3.27 of the specification for compactors for general waste (quantity?, type?, capacity?) and polystyrene (quantity?, type? capacity?) for Tenderer’s to allow for in their tender price? Can Council also confirm the number of compactors required for cardboard waste (reference 3.27 (e))? Response: Five compactors for cardboard waste were noted in the Specification. Polystyrene compactors are not mentioned in the equipment list as these belong to the South Melbourne Market. Council could consider a compactor for general waste if it was to reduce general waste collections or bin space in the loading bay. If Contractors which to propose this alternative, it should be noted as a separate option in their tender response.

The Neff Market Kitchen

Revision Issue: Rev H

SOUTH MELBOURNE MARKET FOOD SHOPS - GR-1

Item No.Current

Stall No.Stall Holder Name of Stall / Location Stall Telephone Type of Stall Fixtures

Total Allowance

(L)

Currently connected

to Grease Interceptor

Trap No.

Revision

DateInspected By Inspection Date

1 8, 9 Darren Garner Ralphs Meats 9690-9947 Butcher SS, 2xFW 550 GR - 1 k20 archi 22/06/2011

2 10, 11 Domenic Saraceno Dom's Quality Meat 9699-9806 Butcher DBS, HB, FW 550 GR - 1 k20 archi 22/06/2011

3 12, 13 Tony Ferraro Tony's Meat Supply 9690-7595 Butcher DBS, HB, 350 GR - 1 k20 archi 22/06/2011

4 14, 15 Paul Verrios Steve's Deli Deli DBS, HB 350 GR - 1 k20 archi 22/06/2011

5 16, 17 Theo Totos Theo's Deli 9690-9470 Deli DBS, HB 350 GR - 1 k20 archi 22/06/2011

6 18, 19 Rita Karambetsos Rita's Coffee & Nuts 9690-4414 Nuts/ Dried Fruit / Coffee SS 150 GR - 1 k20 archi 24/06/2011

7 20, 21 Ziab Kassab Burhams Coffee Shop Coffee Shop DBS, HB, DD, FW 650 GR - 1 15/10/2012 k20 archi 10/10/2012

8 SERV. 1 York Street exit - Waste area Strip drain FW 200 GR - 1 k20 archi 24/06/2011

9 SERV. 2 Service area - behind stall 15, 16 3xFW, TD 1600 GR - 1 k20 archi 24/06/2011

10 SERV. 3 Service area - behind stall 12-15 Strip drains to waste outlet FW 200 GR - 1 k20 archi 24/06/2011

TOTAL 4950

Allowance per Fixture (L) Grease Trap No. Grease Trap Size

DBS Double sink 300 GR-1 5000 litre

HB Hand basin 50 GR-2 10000 litre

FW Floor waste 200 GR-5A 3420 litre

SP Stock pot 150 GR-5B 5000 litre

BM Baine marie 50 GR-5C 5000 litre

CD Commerical dishwasher 200 GR-6 10000 litre

DD Domestic dishwasher 100 GR-7A 3136 litre

WTW Wok table with continuous water flow 200 GR-7B 3000 litre

DC Duck cooker 500 GR-8 3500 litre

CS Cleaner's sink 50 GR-8A 3500 litre

SCO Steam "combi" oven 600 GR-8B 3000 litre

GW Glass washer 100 GR-9 5000 litre

S Steamer 100

SS Single Sink 150

TD Tunnel dishwasher 1000

Waste Log No.304719

NOTE: Areas which have a completed 'Inspected By' column have

been verified to be correct by the nominated entity on the

inspection date noted. The fixtures in the table represent those

present in the stalls, and are not neccesarily connected to the

relevant grease trap.

Fixture Litre Calculations

LEGEND Notes

Waste Log No. 174251

Waste Log number to be confirmed by SEW

Waste Log No.304726

Waste Log No.349871

Waste Log No.349888


GREASE / FOOD AND OIL INTERCEPTOR TRAPS

Project Name: South Melbourne Market GIT Upgrades

Project Number: 0219-18






Print Date: 28/08/2013

File Location: J:\0219SMMS\0219-18 Grease Trap fixtures & SEW updates\2-Correspondence\k20_Documents\Reports_RP\0219-1_SMM Food shops_REVISED_121010



Item No.Current


Total Allowance

(L)

Currently connected


Trap No.

Revision


1 7 Vince Colokovski Vangel's Deli 96991284 Deli DBS, HB 350 GR - 2 k20 archi 22/06/2011

2 S1, S2 Fred Kirkpatrick Kirkpatrick's Butchers 9699-2344 Butcher DBS, HB, FW 550 GR - 2 k20 archi 22/06/2011

3 S3 Paul Sho Emerald Hill Poultry Poultry SS, FW 350 GR - 2 k20 archi 22/06/2011

4 S4, S5 Koula Rokas Pickadeli 9696-3160 Deli DBS, HB 350 GR - 2 k20 archi 22/06/2011

5 S6, S7 Sandie Murrell Store 6 9695-2150 Gourmet Takeaway SS, 2xDBS, 2xHB, FW 1050 GR - 2 k20 archi 22/06/2011

6 S8 Tan Cuong Giang Dragon Room 9696-5232 Chinese Takeaway DBS, HB, 2xWTW, SP 900 GR - 2 k20 archi 24/06/2011

7 S9 Thao Phuong & Quyen Long Nguyen Ba Ba Roll Spice & Rice 0417-557-932 Chinese Takeaway DBS, HB, BM 400 GR - 2 k20 archi 22/06/2011

8 S10 Pei Juan Wang & Sheng Da Zhong Lats Sushi Sushi SS, DBS, HB 500 GR - 2 k20 archi 22/06/2011

9 S11, S12 Tony Tajc Aroma Bakehouse 9696-7561 Aroma Bakery / Café DBS, HB 350 GR - 2 k20 archi 22/06/2011

10 S13, S14 Geoff & Robyn Pattison Patto's Potatoes 96962070 Potato Takeaway SS, HB, CD, FW 600 GR - 2 k20 archi 24/06/2011

11 S15 Michael Dontsios Nick's Corner 9696-3503 Takeaway DBS, FW, SS, BM 700 GR - 2 k20 archi 22/06/2011

12 SERV. 4 Service area - behind S3, S2 Strip drain FW 200 GR - 2 k20 archi 10/10/2012

13 SERV. 5 Service area - behind S6 2 strip drains and FW 3xFW 600 GR - 2 k20 archi 24/06/2011

14 SERV. 6 Food Hall drain - S15-S3 strip strip drain FW 200 GR - 2 k20 archi 24/06/2011

15 SERV. 7 Aisle G / Aisle B - strip drain 2 small strip drains 2xFW 400 GR - 2 k20 archi 24/06/2011

TOTAL 7500














S Steamer 100

SS Single Sink 150



Waste Log No.304726

Waste Log No.349871

Waste Log No.349888








LEGEND Notes









Waste Log No.304719





SOUTH MELBOURNE MARKET FOOD SHOPS - GR-5A, 5B, 5C

Item No.Current


Total Allowance

(L)

Currently connected


Trap No.

Revision


1 94, 95 Failino Lattarulo Simply Spanish Restaurant SSx3, CD, HBx2, GW, FW, SP 1200 GR - 5 k20 Archi 22/06/2011

2 96, 97,98 Robert Ricks, Francois Petitto Koy Turkish Restaurant Restaurant DBS, SSx2, HBx2, GW, CD 1000 GR - 5 k20 Archi 22/06/2011

3 99, 100 Oliver & Micheline Buenaventura Italian Brasserie Restaurant FW x2, SS, CD, BM? , DBS 1100 GR - 5 k20 archi 22/06/2011

4 101, 102, 103Renan Goksin Claypots RestaurantDBS x2, SSx3, FW x2, CD, TD, SCO,

GW3350 GR - 5 k20 Archi 22/06/2011

5 130 Nicholas Totos The Caf Café SS, DBS, DD 550 GR - 5 k20 Archi 22/06/2011

6 SERV. 8 Waste Room (behind Stall 95) FW, 200 GR - 5 k20 archi 24/06/2011

TOTAL 7400














S Steamer 100

SS Single Sink 150







Waste Log No.304719







LEGEND Notes



Waste Log No.304726

Waste Log No.349871

Waste Log No.349888









Item No.Current


Total Allowance

(L)

Currently connected


Trap No.

Revision


1 22 Cleo Pilakis South Melbourne Fresh Pasta Pizza Pasta SS, FW 350 GR - 6 17/10/2012 k20 archi 22/06/2011

2 23, 24 Maria Totos Emerald Hill Deli 9690-5783 Deli DBS, FW 500 GR - 6 k20 archi 22/06/2011

3 25 Angelo & Theo Zahos Aptus Seafoods 9699-7189 Seafood 2xDBS, 5xSS, 5xFW 2350 GR - 6 k20 archi 22/06/2011

4 26 Moshe Feldman Discount Health Foods 96906093 Health Foods & Skincare SS 150 GR - 6 k20 archi 22/06/2011

5 27 Lance & Lee Johnson K & L Poultry 9690-3081 Poultry SS, HB, FW 400 GR - 6 k20 archi 22/06/2011

6 28,29 Sam Inquanti Chicken Johns 9699-2180 Poultry 3xDBS, 2xSS, HB, 2xFW 1650 GR - 6 k20 archi 24/06/2011

7 30 Thomas Paul & Jane Lynette Niall TOMS Meats Butcher SS, FW 350 GR - 6 k20 archi 22/06/2011

8 31 Jim Hadlow Jim's Fresh Fish Seafood 3xSS, DBS, 2xFW 1150 GR - 6 k20 archi 22/06/2011

9 32Tony Manago & Connie Setaro-

Manago South Melbourne Meats 9699-8886 Butcher SS, HB, FW 400 GR - 6 k20 archi 22/06/2011

10 33 Marinus Jansen & Ken Cowan Padre Coffee 9699-8348 Coffee Shop SS, HB, CD, GW 500 GR - 6 10/10/2012 k20 archi 10/10/2012

11 73 Brendan Beattie Swords Wines 9645-0641 Wine Shop SS, HB 200 GR - 6 k20 archi 22/06/2011

12 190, 191, 192Con Glavas Hair House 96999400 Hairdresser SS X2, DBS 600 GR - 6 k20 archi 22/06/2011

13 SERV. 9 York Street entry between stall 21, 22 strip drain FW 200 GR - 6 k20 archi 24/06/2011

TOTAL 8800














S Steamer 100

SS Single Sink 150






Waste Log No.304719








LEGEND Notes






Waste Log No.304726

Waste Log No.349871

Waste Log No.349888





SOUTH MELBOURNE MARKET FOOD SHOPS - GR-7A, 7B

Item No.Current


Total Allowance

(L)

Currently connected


Trap No.

Revision


1 1 Chris & Irene Ganatsios SMM Nut Shop Nuts & Dried Fruits DBS,HB 150 GR - 7 k20 archi 24/06/2011

2 2 Andrew & Alexandra Johnston Fritz Gelato Donuts / Icecreams / Coffee DBS, HB 300 GR - 7 k20 archi 22/06/2011

3 3 Frank Carrubba Pizza Expresso Pizza DBS, SS 450 GR - 7 k20 archi 22/06/2011

4 4, 5 John Kyzintas & John Yiannatzis South Melbourne Seafood Butcher 2xDBS, HB, SS, 2xFW 1200 GR - 7 k20 archi 22/06/2011

5 34 Joanne Jensz Melt Chocolates Chocolate shop DBS, FW 500 GR - 7 k20 archi 22/06/2011

6 35, 36 Mrs Dieu-Tran Mama Trans 9696-4426 Chinese takeaway DBS, WTW, 2xSP, SS, FW, BM 1200 GR - 7 k20 archi 24/06/2011

7 37 Leszek Grabowski Polish Deli Deli DBS, HB, FW 550 GR - 7 k20 archi 22/06/2011

8 72 Glenys & John Jardine Kalaparee Olives Specialist Food Stall SS, HB 200 GR - 7 k20 archi 22/06/2011

9 SERV. 10 Entry - between stall 1 and 38 strip drain FW 200 GR - 7 k20 archi 24/06/2011

TOTAL 4750














S Steamer 100

SS Single Sink 150







Waste Log No.304719







LEGEND Notes



Waste Log No.304726

Waste Log No.349871

Waste Log No.349888








SOUTH MELBOURNE MARKET FOOD SHOPS - GR-8, 8A, 8B

Item No.Current


Total Allowance

(L)

Currently connected


Trap No.

Revision


1 56 Bill Bonariggo Feeling Fruity Fruit Juices CS, DBS, 2x HB 450 GR - 8 k20 Archi 22/06/2011

2 88 Lu Wei Jin & Bo Qiang Li Yo Yo Sushi Sushi DBS 300 GR - 8 k20 Archi 22/06/2011

3 90 LG Kitchen DBS, 2x DD, 500 GR - 8 k20 archi 22/06/2011

4 91 Edward Cheng DimSim Takeaway Foods HB, DBS, CS, FW 600 GR - 8 k20 Archi 22/06/2011

5 232 Alterations - Cleaner's sink FW 200 GR - 8 k20 Archi 17/02/2010

6 92, 93 Ngoc Linh Chau Linx Yum Cha RestaurantSS x3, FW x4, BM x2, SCO x2, WTW

x4, DC x2, SP x2, DBS, HB5000 GR - 8 k20 archi 24/06/2011

7 89 Clement Coffee shop DBS, GW, HB 450 GR - 8 17/10/2012 k20 Archi 10/10/2012

8 204-207 Ray Khojasteh & Kevin Nejad Nejad Exclusive Pty Ltd Fruit and Vegies DBS 300 GR - 8 k20 Archi 17/02/2010

9 SERV. 11 Waste Room (behind Stall 90) strip drain to FW FW, SS 350 GR - 8 k20 Archi 24/06/2010

TOTAL 8150














S Steamer 100

SS Single Sink 150










Waste Log No.304719







LEGEND Notes



Waste Log No.304726

Waste Log No.349871

Waste Log No.349888






Item No.Current


Total Allowance

(L)

Currently connected


Trap No.

Revision


1 39-41 Rods Fruit and Veg 9699-2344 Fruits and Veg DBS 300 GR - 9 k20 Archi 22/06/2011

2 42 TBC Bakery DBS 300 GR - 9 k20 Archi 29/06/2011

3 43, 44 The Sth Melb Market Grocer 9696-3160 Fruits and Veg SS 150 GR-9 k20 Archi 28/08/2013

4 45 Fayez's Fruit and Veg 9695-2150 Fruits and Veg SS 150 GR - 9 k20 Archi 22/06/2011

5 46-48 Fruits on Coventry 9696-5232 Fruits and Veg DBS, BB 350 GR - 9 k20 Archi 22/06/2011

6 49 Flower Power 0417-557-932 Florist SS 150 GR - 9 k20 archi 24/06/2011

7 50 Potatoes Veg DBS 300 GR - 9 k20 Archi 22/06/2011

8 51, 52 Organic Fruits 9696-7561 Fruits and Veg SS 150 GR - 9 k20 Archi 22/06/2011

9 53-55 Eat More Fruit 96962070 Fruits and Veg DBS 300 GR - 9 k20 Archi 22/06/2011

11 SERV. 12 Between stall 64, 65 strip drain FW 200 GR - 9 k20 Archi 24/06/2011

12 SERV. 13 Along Vege service area strip drain - assumed connection FW 200 GR - 9 k20 Archi 24/06/2011

13 SERV. 13A Along Vege service area strip drain - assumed connection FW 200 GR - 9 17/10/2012 k20 Archi 17/10/2012

TOTAL 2750














S Steamer 100

SS Single Sink 150






Waste Log No.304719








LEGEND Notes






Waste Log No.304726

Waste Log No.349871

Waste Log No.349888




X

X

X

X

X

X

X

2300

5588

600

2695

1250

1656

X

X

X

X

X

X

IO

IO

Existing 100∅ sewer drain

Existing 100∅ sewer drain Existing 100∅ sewer drain

DG

XX

XX

XX

X

X X

Exist 100∅ TW

XX

XX

XX

X X

2 468

S

BLA

D

E

EE

C

BASKET

TRAP

R

SPOON DRAIN

I

K

J

S

GQ

N

F

F

H

P

MO

GR-9

5000 LTR

GR-7A

3000 LTRGR-2

10000 LTR

GR-1

5000 LTR

GR-6

10000 LTR

GT-8A

3500 LTR

GT-8

3500 LTR

GT-5C

5000 LTRGT-5B

5000 LTRGT-5A

3000 LTR

GR-7B

3000 LTR

GT-8B

3000 LTR

S-4

S-3

S-2

S-1

TW-1

RELATIVE LEVEL B

0.0mm

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TW

TWTW

TW

TWTW

TW

TW

TW

TWTW

EX

PA

NS

ION

JO

INT

EX

COVENTRY STREET

YORK STREET

YORK STREET

6.80

6.90

8.01 7.

80

7.80

7.11

8.65

8.32

8.12

8.08

8.11 8.

13 8.

13

8.14

8.17

8.11

7.97

8.00

8.00

8.00

7.91

8.06

8.13

8.12

8.11

8.13

8.30

9.74

9.84

10.63

9.62

9.66

9.54

9.57

9.54

8.92

8.76

9.00

8.59

9.00

8.14

8.50

8.12 8.

56

8.83

8.60

8.60

9.25

9.29

9.33

9.39

9.45

9.43

9.36 9.53

9.58

9.60

10.37

9.53

8.88

8.99

8.85

8.67

8.85

9.01

9.04

9.01

9.26

9.26

8.95

5.27

5.41

5.40

6.79

6.56

6.57

6.71 6.

77

7.04

6.71

7.17

7.11

6.76

6.74

6.80

6.58

6.48

6.57

6.39

6.36

6.36 6.

35

6.29

6.31

7.31

7.11

6.56

6.55

6.63

6.59

6.91

6.77 6

.79

6.93

5.71

5.72

5.80

5.94

5.88 5

.89

5.76

5.77

5.74

5.80

5.43

6.31

6.78

6.25

5.34

5.31 5.

30

5.23

5.24

4.80

4.79

4.67

4.69

4.69

4.69 4.

79

5.45

5.52

5.48

5.44

5.18

5.13

5.23

5.22

5.90

5.65

5.67

5.59

5.77

5.24

5.13

5.12

5.40

7.13

6.89

6.85

7.22 7.

17

7.81

7.38

7.41

7.80

7.36

7.56

7.50 7.

38 7.36

7.39

7.11

6.89

7.02

7.10

7.32

7.19

7.22

6.95

6.93

7.05

7.92

7.67

7.42

7.17

7.16

7.46

7.41

6.14

6.44

6.48

6.54 6

.55

6.91

6.95

6.47 6.

45

6.38

6.86 6.

84

6.84

6.67

6.29

6.26

6.34

6.40

6.39

6.71

7.09

6.63

6.67

6.71

6.67

8.29

8.30

14.18

7.99

8.35

7.79

8.06

7.93

7.62

8.49 8.

45

8.51

8.21

8.62

8.72

8.77

8.04

8.01

7.76

8.19

8.00

8.00

7.98

7.97

7.94

7.42 7.

30

7.41

7.46

7.30

7.06

7.05

7.16

7.19

7.41

6.93

6.82

6.85

6.79

6.64

6.66

6.82

6.93

6.89

7.66

7.39

7.68

7.71

7.69

7.74

7.38

7.40 7.

41 7.

41

7.40

7.45

7.35

7.27

7.33

7.29

6.97

7.09

7.06

7.05

7.10

6.98

7.02

7.30

7.41

7.56

5.82

5.85

5.86

5.78

5.82

5.99

5.82

5.96 5.

94

6.11

5.95

5.63

6.20

6.05

6.19

6.23

6.23

6.15

5.92

5.76

5.78 5.

76 5.84

5.88

6.08

6.45

6.46

6.57

6.26

6.27 6.

43 6.

44

6.56

6.57

6.57

6.37

6.34

6.17

6.00

6.14

6.05

6.12

5.98 6.

08

13.43

6.15

6.09

6.08

6.81

6.63

6.76

6.82

6.64

6.82

6.79

6.61

6.92

6.85

6.80

6.40

6.38

6.39

6.38

10.35

9.98

10.41

10.14

10.00

9.83

9.86

10.25

10.25

10.33

10.10

9.55

9.47

9.67

9.66

9.61

9.60

9.75

9.72

9.80

9.67

9.74

9.47

9.35

9.35

9.37

9.37

9.47

9.11 9.

14

9.52

9.52

9.50

9.50

9.51

9.23

9.92

9.82

9.98

9.92

10.04

9.98

10.04

9.69

9.64

9.60

9.66

9.44

9.80

9.78

9.87

9.98

9.55

9.55

9.67

10.66

10.65

10.72

10.26

10.38

10.36

10.42

10.15

10.25

10.25

10.36

10.48

10.40

10.40

10.29

10.29

10.26

10.33

10.41

10.44

10.28

10.35

9.89

10.06

10.20

10.25

10.16

10.11

10.11

10.19

10.25

10.22

10.28

10.24

10.19 10

.17

10.19

9.72

9.95

9.84

9.82

10.04

10.07

9.92

9.96

9.78

9.76

9.69

11.07

10.01

10.04

10.06

9.91

10.08

10.01

10.04

9.83

9.76

10.26

10.28

10.23

10.23

10.21

10.32

10.33

9.95

10.01

10.00

10.56

10.59

10.43 10

.47

10.60

10.56 10

.59

10.51

10.56

10.54

10.66

10.58

10.61

10.64

10.52

10.40

10.38

10.44

10.48

10.49

10.41

10.46

10.15

10.09

10.13

10.19

10.55

10.52

10.23

10.24

10.19

10.19

8.44

8.46

8.83

8.70

8.70

8.56

8.57

8.62

8.81

8.81

8.77

8.69

8.76

8.25

8.18

8.17

8.41

9.14

9.00

9.00

9.28

9.27

9.20

9.26

8.63

8.64

8.68

8.78

8.77

8.19

7.68

7.77

7.86

7.81

8.06

7.95

7.56

7.60

7.48

8.23

7.87

8.11

7.99

9.35

9.36

9.49

9.46

9.46

9.32

9.33

9.55

9.58

9.41

9.41

9.09

8.96

8.98

8.90 8.

88

8.98

8.99

9.07

8.97

9.58

9.64

9.62

9.60

9.72

9.69

9.60

9.58 9.

61

9.80

9.63

9.36

8.80

8.638.5

9

8.53

8.64

8.77

8.85

8.64

8.60

8.87

8.81

8.85

8.85

8.76

8.75 8.7

4

8.69

9.54

8.27

8.36

8.46

8.38

8.35

8.13

8.82

8.85

8.91

8.89

8.92

8.73

8.67

8.59

7.03

6.81

6.83

6.99

6.69

6.73

6.90

6.88

6.92

6.91

7.02

6.98

7.04

6.93

7.26

7.16

7.14

7.57

7.54

7.69

7.53

7.58

7.52

7.49

7.83

7.67

7.73

7.64

7.71

7.56

7.84

7.93

7.94

7.90

7.68

7.75

7.62 7.59

7.56

7.51

7.52

7.58

7.66

7.58

7.57

7.94

8.05

8.17

7.76

9.88

9.90

9.81

9.73

9.89

9.91

9.78

9.46

9.59

9.53

9.67

9.51

9.99

9.99

9.91

9.81

9.80

9.88

9.79

9.83

10.08

10.07

9.71

9.65

9.69

9.75

9.69

9.66

9.58

9.57

9.55

9.30

9.15

9.07

9.04

9.09

9.14

8.61

9.23

8.69

8.85

8.84

8.75

8.79

8.89

8.96

9.03

9.03

8.99

8.87

8.72

9.37

9.25 9.

26 9.

20

9.35

9.33

9.26

9.32

9.27

9.21

9.24

8.50

8.61

8.55

8.31

8.41

8.44

8.46

8.22

8.79

8.66 8.

77

8.57

8.59

8.45

8.60

8.60

8.82

8.87

8.87

8.55

+150

+300

+450

+300

+0.00

+150

+300

+450

+300

+0.00

+150

+300

+450

+300

+0.00

+150

+300

+0.00

+150

8.66

8.82

8.20

9.10

8.77

8.90

8.92

9.88

9.78

9.91

10.00

9.88

9.59

9.82

RAMP

BITUMEN FOOTPATH

AIS

LE G

SERVICE

AREA

CASUAL AISLE

WASTE

AREA

OFFICE

STAIRSTO

BITUMEN FOOTPATH

AISLE A

REAR OF AISLE A

AISLE C

AISLE B

REAR OF AISLE B

AISLE D

STAIR

AISLE E

AISLE F

1st FLOOR ACCESS RAMP

SERVICE AREA

ELEC BOX

01A 07060504030201

CHILD CARE CENTRE

SE

RV

ICE

AR

EA

S12S11

S10

S8

S9

S7

S15

S13

TOILETS

S14

TOILETS

39 40 41 42 43 44 45

S6

DINING

S4 S5 S3

OUTDOOR

S2 S1

71 70 6869 67

76 7877

66 65

79

213 212 211 210

187

26

164

191 192

186 185

193 194

184 183

165

159N

166 167

158

168

142

118

114

141 140

119 120

139 138

121 122

113 112 111 110

55

54

5346 47 48 515049 52

56

81

6364

80

62 61

82 83

208209 207 206

60 5859

84

57

205

204

179

198195

182

196 197

181 180

155

170

156

169

154

171

153

172

199

178

152

173

137

123

136 135 134

125124 126

108109 107 106

133

127

105 104 103 102 101

FOOD

HALL

157

159 245

190

130

9.02

8.50

8.45

8.61

8.63

8.99

8.79

9.00

8.86

8.88 8.

99

8.87

8.99

8.03

8.38

8.31 8.

36

8.31

8.36

8.41

8.60

8.01

8.19

8.12

8.58

7.54 7.71

7.18

7.20

8.98

9.10

9.23

9.34

9.23 9.

40

9.46

9.59 9.

59

9.49

9.44

9.63

9.61

9.81

9.58 9.

78

9.90

9.99

9.22

8.94

8.92 8.

99

8.94

9.10

8.89

8.93

8.83

8.53

8.65

8.68

8.49

8.30

8.35

9.08

9.31

8.86

9.00

8.82

8.82

8.81

8.82 8.

77

8.80

8.82

8.61

8.65

8.45

8.49

8.16

8.15

8.18

8.17

8.17

8.15

8.19

8.18 8.

17

8.19

8.21

8.24

8.21 8.

20

8.22

9.71

9.76

9.75

9.69

9.79

9.83

9.89

9.85

9.85

9.85

10.02

10.00

11.17

9.97

10.04

8.51

8.23

8.22

11.98

8.25

8.25

8.20

8.25

8.29

8.77

12.12

4.00

4.57

4.69

4.71

4.55

4.47

4.60

4.29

4.90

4.85 4.

64

4.68

4.85

5.12

4.84

3.92

4.11

4.44

4.58 4.

63

5.34

5.07

5.20

5.63

5.66

5.40

5.33

5.79

5.76

5.82

5.57

5.72

5.54

5.00 5.32

5.92

5.89

5.82

5.68

5.73

6.12

5.99

5.85

5.98

5.83

6.06

6.06

6.32

6.28

6.30

6.37

6.22

6.51

6.49

6.50

6.41 6.

31

5.45

5.62 6.05

10.09

9.89

10.16

10.21

10.27

10.28

10.35

10.15

10.43

10.23

10.33 10

.48

10.31

10.52

10.36 10

.66

10.59

10.73

10.45

10.66 10

.43

10.51

10.59

10.65

10.67

10.66

10.67

10.52

10.69

10.66

10.83

10.73

10.75

10.81

10.88

10.89

10.91

10.77

10.74 10

.84

10.96

10.99

11.00

10.80

10.96

10.77 10

9 108

11.00

10.95

10.95

11.02

11.07

11.08

10

11.12

11.11

11 11

11.00

11.07

10 10

10 10

106

106

105

104

104

104

104

103

102

102

102

1

7.78

7.25

6.91

6.65

6.76

6.62

7.03

7.14

6.45

7.63

7.51 7.

54

7.54

7.50

7.31

7.28

7.45

7.21

7.52

7.53

7.54

7.35

7.49

7.40

7.31

7.71

7.84

9.87

100

10.00

101

9.87

9.98

9.76

9.78

9.64

9.64

92

9.45

9.55

9.57

9.32

9.43

9.35

9.26

9.24

9.13

9.15

7.94

8.12

7.96

11.03

11.03

11.03

7.78

8.21

10.04

8.79

9.01

9.02

8.86

8.92

8.48

8.34

8.25

8.56

8.60

8.77

8.37

8.57

11.03

11.03

7.73

7.71

7.63

7.78

9.43

8.08

8.19

8.36

8.22

10.13

10.05

10.07

10.13

10.18

FIRE

FIRE

FIR

E

FIRE

FIRE

FIRE

FIRE

FIRE

STAFF ROOMTOILETS/

COOL ROOM

EXISTING

SWITCHBOARD

SUBSTATION

COOL ROOM

COOL ROOM

COOL ROOM COOL ROOM COOL ROOM COOL ROOM COOL ROOMCOOLROOM

COOLROOM

COOLROOM

COOL COOL ROOM

COOL ROOM

COOLROOM

COOLROOM

COOLROOM

COOLROOM

COOLROOM

COOLROOM

COOLROOM

COOLROOM

COOLROOM

COOLROOM

COOLROOM COOL

ROOMCOOLROOM

CAGE CAGE CAGE

OFFICE

COOL ROOM COOL ROOM COOL ROOM

SEW

L

EXISTING TRENCH DRAIN & PIT

EXISTING TRENCH DRAIN

LEGEND - PROPOSED GREASE TRAPCAPACITIES & S.E.W. NOTED CAPACITIES

GR-1 5,000 4,650

GR-2 10,000 10,650

GR-5A 3,000 3,420

GR-5B 5,000 5,320

GR-5C 5,000 5,320

GR-7A 3,000 3,136

GR-7B 3,000 3,100

GR-8 5,000 3,528

GR-8A 5,000 3,528

GR-8B 3,000 3,217

GR-6 10,000 10,483

GR # PROP. CAPACITY (L) S.E.W. NOTED CAPACITY

GR-9 5,000 5,320

NOTES:

THE PROPOSED CAPACITIES OF THE GREASE INTERCEPTOR TANKSINDICATED IN THIS TABLE AND DRAWING HAVE BEEN SOURCEDFROM HYDRAULIC CONSTRUCTION DRAWINGS.

THE S.E.W. CAPACITY INDICATED ON THE TABLE IS SOURCED FROMS.E.W. TRADE WASTE SITE PLAN, DATED 17/09/2012

GT-8B LOCATION ON THIS DRAWING IS INDICATIVE ONLY

AS BUILT DRAWINGS AND FURTHER INFORMATION SHALL BEREQUIRED TO CONFIRM THE VALIDITY OF VALUES IN TABLE AND THEEXACT LOCATION OF UNITS BUILT

k20 architecture

DO N

OT S

CALE

Project:

Client:

Drawing:

s c h e m a t i c d e s i g n

E: [email protected] pty ltd©

Job No:Scale@A1

REVDWG

NOT FOR CONSTRUCTION

Date:

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8 - D

rain

age

Prop

osal

.rvt

17/1

0/20

12 1

1:41

:16

AM

As indicated0219-4

10/10/12

City of Port Phillip

Strip Drain & Grease Trap locations

South Melbourne Market

SK14_RevP3

1 : 250

GL_Existing & Proposed Strip Grate Locations1