popguns triage process - trainitmedical.com.au · prioritisation of patients: a guide to urgency...

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Prioritisation Of Patients: a Guide to Urgency for Non-clinical Staff POPGUNS Triage Process Yes / Unsure No No Name and DOB Nature How long How severe major health problems? Select a category below and follow instructions Call 000” Go to Emergency Department now Put call through to GP or Nurse Come to the surgery now Come to the surgery today and call back if it gets worse Make an appointment within 24 hours and Call back if it gets worse A B C D E F

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Page 1: POPGUNS Triage Process - trainitmedical.com.au · Prioritisation Of Patients: a Guide to Urgency for Non-clinical Staff POPGUNS Triage Process Yes / Unsure No No Name and DOB Nature

Prioritisation Of Patients: a Guide to Urgency for Non-clinical Staff

POPGUNS Triage Process

Yes / Unsure

No No

Name and DOB

Nature How long How severe

major health problems?

Select a category below and follow instructions

“Call 000”

“Go to Emergency Department now”

Put call through to GP or Nurse

“Come to the surgery now”

“Come to the surgery today and call back if it gets

worse”

Make an appointment within 24 hours and “Call

back if it gets worse”

A B C D E F

Page 2: POPGUNS Triage Process - trainitmedical.com.au · Prioritisation Of Patients: a Guide to Urgency for Non-clinical Staff POPGUNS Triage Process Yes / Unsure No No Name and DOB Nature

How to manage common scenarios faced by Reception staff IS THIS AN EMERGENCY?

ASK THE PATIENT – TRIAGE STEPS

ON THE DAY EMERGENCIES IN THE CLINIC

SCHEDULING CARE

PATIENTS PRESENTING WITH SYMPTOMS OF POTENTIAL COMMUNICABLE DISEASES

EMERGENCY ACTION PLAN

CALL 000 for ambulance, police or fire service

Category A

Category B

Category C

Category D

Category E

Category F