Polycom Trio on Skype for Business Setup – Quick Reference Guide

Page 1 Version: A.6 [February 2018] Polycom Trio on Skype for Business Simple Setup Guide (DRAFT)

This guide provides simple setup steps for configuring your Polycom Trio

(and Trio Collaboration Kit) on Skype for Business (SfB).

Please consult technical documentation on support.polycom.com for

further Skype deployment specific information including Release Notes.

To install the Trio Collaboration kit, connect the Trio and Visual+ devices

to the network (both devices require PoE) as shown ensuring that both

devices are located within the same VLAN (IP-subnet).

To pair the Polycom Trio with the Visual+ first enable pairing on the Trio

via Settings\Advanced\NetworkedDevices and then briefly press the

pairing button on the Visual+ device to initiate the pairing process.

The Trio 8800 Collaboration Kit additionally supports the Polycom®

EagleEye™ IV USB large room camera in addition to the 930e huddle

camera as well as Airplay and Miracast for local in-room content display.

Steps;

1. Enable Trio Web Server Management Interface

➢ Trio Menu: Settings\Advanced\Administration Settings\...

➢ Default Admin Password = “456”

2. Determine IP Address of Trio

➢ Trio Menu: Settings\Status\Network\...

3. Connect to Trio Web UI

➢ Trio Web UI: Home

Web Configuration is

disabled by default

when in Skype Mode

Default Admin

Password =”456”

e.g. https://10.240.21.37

Note: Internet Web Proxy not

currently supported with o365

Polycom Trio on Skype for Business Setup – Quick Reference Guide

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4. Upgrade Trio to latest UCS Software (via Polycom Cloud or USB)

• Polycom Cloud Method (Internet Connection Required)

➢ Trio Web UI: Utilities\Software Upgrade

➢ Trio Menu: Settings\Status\Platform\Software Upgrade…

• USB Method

➢ Download latest Trio software ZIP and extract to USB (FAT32)

5. Confirm Trio Mode (Base Profile = Skype for Business)

➢ Trio Web UI: Simple Setup\...

6. Configure Time Synchronization

➢ Trio Web UI: Preferences\Date & Time

7. Configure Skype Authentication Mode & Parameters

➢ Trio Web UI: Settings\Skype for Business Sign In

➢ A complex static password is recommended

8. Configure System Name (Displayed Name)

➢ Trio Web UI: Simple Setup\System Name

Note: Time must be

synchronized to complete

Skype Authentication

Select latest Trio Software

(e.g. 5.5.3.xxx) from list

NTP (Time) Server

Polycom Trio on Skype for Business Setup – Quick Reference Guide

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9. Content Sharing (Skype Calls)

➢ Skype content is via Skype client (i.e. Desktop Sharing)

10. Video Calling

➢ Trio Web UI: Preferences\Video Processing

11. In Call Diagnostics (Media Statistics)

➢ Trio Menu: Settings\Status\Diagnostics\Media Statistics

Optional/Advanced Settings 12. Enable Bluetooth

➢ Trio Menu: Bluetooth

13. SIP Hybrid Lines Support (Max 3 lines)

➢ Trio Web UI: Utilities\Import & Export Configuration

➢ Choose: “Trio Custom.cfg” XML and import the configuration

• Add a SIP Voice line (i.e. Cisco, NEC, Avaya, Broadsoft etc.)

➢ Add required configuration under the specific line (i.e. Line#2)

Adjust video settings

as required

Note: 2048 kbps call

rate is default

Tip: High Lost Packets,

Packet Jitter or no RX-

Packets indicates network

issues such as; bandwidth,

QoS and Firewall issues.

Polycom Trio on Skype for Business Setup – Quick Reference Guide

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• Add a Zoom or BlueJeans Guest Hot-Line

➢ Determine additional Lines & Type

(i.e. BlueJeans Line #2, Zoom Line#3 etc.)

➢ Import relevant pre-templated configuration via;

Web UI: Utilities\Import & Export Configuration

➢ Review the line configuration in the WebUI including the line

Digit-map

14. Home Screen Customization

➢ The “Trio Custom.cfg” has been customized to remove selective

Home screen icons and decouple from Lync provisioning. Refer

to the Polycom Trio Administration guide for further details.

Notepad++ is recommended for editing XML configuration files.

15. Phone Backup & Restore

➢ Trio Web UI: Utilities\Phone Backup & Restore

16. Factory Default (Resets all Device Settings)

➢ Trio Web UI: Utilities\Phone Backup & Restore

or

➢ Trio Menu: Settings\Advanced\Reset to Defaults

➢ Select “Reset to Factory”

17. Wireless Presenter* (Trio8800 Collaboration Kit only)

➢ Trio Web UI: Preferences\Additional Preferences

Airplay requires

WiFi access. Bluetooth is

used to locate the Airplay

device in multi-VLAN

environments.

Note: Trio needs IP

connectivity to all

required platforms

which it is registered to.

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*Optional Trio Wireless Presenter License Required

18. Network Provisioning

➢ Trio Web UI: Settings\Provisioning Server

19. EagleEye IV USB Camera

➢ Ensure latest Trio UCS and EE-IV USB Camera software is used

➢ EE-IV USB Camera can be software upgrade via USB (FAT32)

➢ Refer to Polycom Eagle Eye MSR Camera Release Notes

20. More Information

➢ Refer to latest Polycom Trio Documentation on

support.polycom.com for further details including; User

Guides, Administration Guides and Release Notes.

DHCP Options (160/161) can be used to pass Provisioning

URL, otherwise set Boot Server to STATIC.

Default Provisioning mode is FTP with ”PlcmSpIp”/”PlcmSpIp”

credentials, Refer to Administration Guide for setup details

Miracast uses WiDi

(direct casting)

Polycom EagleEye IV USB camera provides a best-in-class quality video

collaboration experience for Polycom MSR, Trio 8800 Visual+ and

other Microsoft-certified Skype Room Systems. Certified by Microsoft

as a Skype Room System camera peripheral, Polycom EagleEye IV USB

delivers a premium HD video experience with a pan, tilt and 12x

optical zoom capability suitable for medium and large sized meeting

spaces.