USER GUIDE 3.0 | December 2019 | 3725-86559-001A

Poly Partner Mode

Getting HelpFor more information about installing, configuring, andadministering Poly/Polycom products or services, go toPolycom Support.

Plantronics, Inc. (Poly — formerly Plantronics and Polycom)345 Encinal StreetSanta Cruz, California95060

© 2019 Plantronics, Inc. All rights reserved. Poly, the propellerdesign, and the Poly logo are trademarks of Plantronics, Inc.All other trademarks are the property of their respectiveowners.

Contents

Before You Begin................................................................................................2Audience, Purpose, and Required Skills.............................................................................2Related Poly and Partner Resources..................................................................................2

Getting Started................................................................................................... 3Poly Partner Mode Overview.............................................................................................. 3Product Overview of Poly Video Systems...........................................................................3

Overview of Poly G7500, Studio X50, and Studio X30 Hardware............................4LED Status Indicators......................................................................................................... 7

LED Status Indicators for the G7500 System...........................................................7LED Status Indicators for the Studio X50 and Studio X30 Systems........................ 8

Powering the System On and Off........................................................................................9Wake the System................................................................................................................ 9Accessibility Features......................................................................................................... 9

Features for Hearing-Impaired and Deaf Users....................................................... 9Features for Vision-Impaired and Blind Users..........................................................9Features for Mobility-Impaired Users..................................................................... 10

Sharing Content................................................................................................11Share Content Using an HDMI Connection.......................................................................11

Settings............................................................................................................. 12Cameras............................................................................................................................12

Adjust an In-Room Camera....................................................................................12Turn Camera Tracking On or Off............................................................................12

Audio Adjustments............................................................................................................ 13Adjust the Volume.................................................................................................. 13

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Before You BeginTopics:

▪ Audience, Purpose, and Required Skills

▪ Related Poly and Partner Resources

This guide contains overview information, procedures, and references you can use to perform tasks withyour video system.

The information in this guide applies to all the following Poly video systems except where noted:

▪ Poly G7500 (model: P011)▪ Poly Studio X50 (model: P017)▪ Poly Studio X30 (model: P018)

Audience, Purpose, and Required SkillsThis guide is intended for beginning users, as well as intermediate and advanced users, who want tolearn more about the features available with the system.

Related Poly and Partner ResourcesSee the following sites for information related to this product.

▪ The Polycom Support Site is the entry point to online product, service, and solution supportinformation including Licensing & Product Registration, Self-Service, Account Management,Product-Related Legal Notices, and Documents & Software downloads.

▪ The Polycom Document Library provides support documentation for active products, services, andsolutions. The documentation displays in responsive HTML5 format so that you can easily accessand view installation, configuration, or administration content from any online device.

▪ The Polycom Community provides access to the latest developer and support information. Createan account to access Poly support personnel and participate in developer and support forums. Youcan find the latest information on hardware, software, and partner solutions topics, share ideas, andsolve problems with your colleagues.

▪ The Polycom Partner Network are industry leaders who natively integrate the Poly standards-basedRealPresence Platform with their customers’ current UC infrastructures, making it easy for you tocommunicate face-to-face with the applications and devices you use every day.

▪ The Polycom Collaboration Services help your business succeed and get the most out of yourinvestment through the benefits of collaboration.

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Getting StartedTopics:

▪ Poly Partner Mode Overview

▪ Product Overview of Poly Video Systems

▪ LED Status Indicators

▪ Powering the System On and Off

▪ Wake the System

▪ Accessibility Features

Before you use your system, familiarize yourself with its features and user interface.

Poly Partner Mode OverviewPoly Partner Mode enables you to run third-party conferencing applications on your Poly system.

Your system powers on in the selected partner mode application. For example, if you select Zoom yoursystem starts up as a Zoom system. If available, a Poly TC8 device uses the associated partner’scontroller application. Refer to the supported partner documentation for questions on using third-partyapplications:

▪ Zoom - https://support.zoom.us/hc/en-us

Product Overview of Poly Video SystemsPoly G7500, Studio X50, and Studio X30 systems in Partner Mode can seamlessly join meetings usingthird-party conferencing applications.

Poly G7500 System Features and Capabilities

The G7500 systems support the following features:

▪ Peripheral cameras and microphones make the system scalable for medium rooms and up to largeintegrated rooms

▪ Placing and joining video calls▪ Sharing wireless and wired content▪ Camera tracking technology that can automatically zoom in on the person talking or frame the

group of people in the room (depending on how you configure the system)▪ Poly NoiseBlockAI, which during calls eliminates background and extraneous sound from being

heard in common working environments when no one is talking▪ Polycom Acoustic Fence technology, which allows video conferencing in open workspaces by

capturing only the voices in a defined area▪ HDMI: Single input and dual output▪ Serial port connection

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Poly Studio X50 Features and Capabilities

The Studio X50 systems support the following features:

▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms▪ No need for a separate PC, laptop, or codec to run video-conferencing software▪ Placing and joining video calls▪ Sharing wireless and wired content▪ Built-in 4K camera with ultra-wide 120-degree field of view▪ Camera tracking technology that automatically frames the group of people in the room▪ High-fidelity, built-in stereo microphones that pick up sound within 3.66 m (12 ft) and use spatial

audio for life-like presence and clarity▪ Poly NoiseBlockAI, which during calls eliminates background and extraneous sound from being

heard in common working environments when no one is talking▪ Dual stereo speakers▪ HDMI: Single input and dual output

Poly Studio X30 Features and Capabilities

The Studio X30 systems support the following features:

▪ All-in-one collaboration system for huddle rooms and small-to-medium rooms▪ No need for a separate PC, laptop, or codec to run video-conferencing software▪ Placing and joining video calls▪ Sharing wireless and wired content▪ Built-in 4K camera with ultra-wide 120-degree field of view▪ Camera tracking technology that automatically frames the group of people in the room▪ High-fidelity, built-in stereo microphones that pick up sound within 3.66 m (12 ft) and use spatial

audio for life-like presence and clarity▪ Poly NoiseBlockAI, which during calls eliminates background and extraneous sound from being

heard in common working environments when no one is talking▪ Single mono speaker▪ HDMI: Single input and output

Overview of Poly G7500, Studio X50, and Studio X30 HardwareThe following figures and tables provide information about hardware features available on your system.

Poly G7500 HardwareThe following figure displays the hardware features on the Poly G7500 system. The table lists eachfeature numbered in the figure.

Getting Started

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Poly G7500 Feature Descriptions

Reference Number Feature Feature Description

1 Reset button Resets the Poly G7500 to the factory softwareversion

2 LED indicator Indicates the system status

3 Remote control pairing button Enables the Bluetooth remote control pairing mode

4 Restart button Restarts your system

Poly Studio X50 HardwareThe following figure displays the hardware features on the Poly Studio X50 system. The table lists eachfeature numbered in the figure.

Poly Studio X50 Feature Descriptions

Reference Number Feature Feature Description

1 Screen Protective screen that covers the front of yoursystem

2 Microphone array Microphone array that captures audio

Getting Started

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Reference Number Feature Feature Description

3 Camera Camera with a privacy cover that enables or disablesthe video input as you choose

4 Speakers Stereo audio output

5 LED indicators Indicates the system status and information on thetracked speaker

Poly Studio X30 HardwareThe following figure displays the hardware features on the Poly Studio X30 system. The table lists eachfeature numbered in the figure.

Poly Studio X30 Feature Descriptions

Reference Number Feature Feature Description

1 Microphone array Microphone array that captures audio

2 LED indicators Indicates the system status and information on thetracked speaker

3 Camera Camera with a privacy cover that enables or disablesthe video input as you choose

4 Speaker Mono audio output

Poly Studio X50 and Studio X30 Privacy CoverThe Poly Studio X50 and Studio X30 systems provide a physical cover that you can place over thecamera lens to protect your privacy.

Getting Started

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LED Status IndicatorsThe following figures display the LEDs on your systems. The tables list each LED indicator and itsassociated status.

LED Status Indicators for the G7500 SystemUse the LED on the front right corner of the codec to get information on the state of your system.

Figure 1: G7500 System LED Location

G7500 System LED Status Indicators

Indicator Status

Blinking white Powering on

Solid white Working normally

Blinking amber Update in progress

Getting Started

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Indicator Status

Solid amber Sleeping

Blinking red Error preventing normal operation

LED Status Indicators for the Studio X50 and Studio X30 SystemsThe system provides an LED light bar above the camera to help you understand the system’s behaviors.

Basic Studio X50 and Studio X30 LED Indicators and Status

Indicator Position Status

Chasing white All while alternating Boot initialization in progress

Blinking blue Twelve in the middle Bluetooth in discovery

Solid blue for 3 seconds All Bluetooth paired

Blinking green All Incoming call

Solid green Two in the middle Outgoing call

Solid green or white Four to eight (when in the middle),indicating the tracked speaker orthe direction of the camera

Working

The lights are green with supportedapplications, with the followingcases:

▪ Tracking people in the groupframing and speaker trackingmode.

▪ Indicating the direction of thecamera that you customize inthe pan-tilt-zoom (PTZ) mode.

Pulsing red Twelve in the middle Call on hold

Pulsing green Twelve in the middle Call on hold (by far site)

Solid white for 3 seconds Twelve in the middle Saving a preset

Solid red All Muted microphone

Pulsing amber All Firmware update in progress

Blinking red All Error preventing normal operation

Getting Started

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Powering the System On and OffThe system turns on when you plug it into a power source. The system doesn’t have a power button, soyou must unplug the power cable to power it off.

Note: Don’t power off the system during maintenance activities (for example, while a software update isin progress).

Wake the SystemAfter a period of no activity, the system enters sleep mode (if configured by your administrator). You canwake it using a touch monitor or Poly TC8.

Procedure» Do one of the following:

▪ If you’re using a touch monitor, tap the primary screen.▪ If you’re using the TC8, tap the screen.

Accessibility FeaturesPolycom products include a number of features to accommodate hearing-, vision-, mobility-, orcognitively-impaired users.

Features for Hearing-Impaired and Deaf UsersCertain features enable users with hearing impairments to use the system.

If needed, contact your administrator to enable the following features.

Features for Hearing-Impaired Users

Accessibility Feature Description

Visual notifications Status and icon indicators let you know when you have incoming,outgoing, active, or held calls. Indicators also alert you of the device’sstatus and when features are enabled.

Status indicator lights The system and its microphones use LEDs to indicate some statuses,including if your microphones are muted.

Adjustable call volume While in a call, you can raise or lower the volume of the device.

Features for Vision-Impaired and Blind UsersCertain features enable users with visual impairments to use the system.

If needed, contact your administrator to enable the following features.

Getting Started

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Features for Vision-Impaired and Blind Users

Accessibility Feature Description

Auto-answering You can enable the phone to auto-answer calls.

Ringtones An audible tone plays for incoming calls.

Join and leave tones The system plays a tone when someone joins or leaves a conferencecall.

Features for Mobility-Impaired UsersCertain features enable users with mobility impairments to use the system.

If needed, contact your administrator to enable the following features.

Features for Mobility-Impaired Users

Accessibility Feature Description

Poly TC8 The TC8 enables you to control the system and to perform tasks such asplacing calls.

Auto-answering You can enable the phone to auto-answer calls.

Calling from a personal device With administrator credentials, you can wirelessly access the systemweb interface from your own device to make calls and manage contactsand favorites.

Touch-capable monitor support If you have a touch-capable monitor connected to the system, you canselect, swipe, and press the screen to perform functions and activatefeatures.

Getting Started

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Sharing ContentTopics:

▪ Share Content Using an HDMI Connection

To enhance the collaboration experience, you can share documents, graphics, and videos with otherparticipants using a computer.

Share Content Using an HDMI ConnectionShare content from your device through an HDMI connection. This method doesn’t require you to connectusing a wireless service.

Procedure» Connect your device to the video system’s HDMI input port.

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SettingsTopics:

▪ Cameras

▪ Audio Adjustments

Before or during calls, you can adjust the system volume. During calls, you can adjust your camera’sposition.

CamerasDepending on the camera type, you can control the following options:

▪ Adjust near-site (local) camera positions.▪ Turn tracking on or off.

Adjust an In-Room CameraTo enhance the view of meeting participants, make adjustments to the in-room camera.

If camera tracking is on, camera control is unavailable. Turn tracking off to access camera controls.

You can only make camera adjustments during a call.

With the Studio X50 and Studio X30 systems, you can’t pan or tilt the camera if it’s zoomed all the wayout.

Procedure1. From the right border of your screen, swipe left.2. Go to Camera Settings > Camera Controls.3. Press + to zoom in or - to zoom out. Press the arrows to tilt up and down or to pan left to right.4. To exit the control screen, select Back .

Turn Camera Tracking On or OffWhen camera tracking is on, the camera automatically frames the group of people in the room or thecurrent speaker (depending on your camera and how your system is configured).

Procedure1. From the right border of your screen, swipe left.2. Select Camera Settings.3. Select Tracking On or Tracking Off .

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Audio AdjustmentsYou can control several audio settings on the system.

Adjust the VolumeYou can adjust the volume before or during a call.

Procedure» Use the volume slider on the Poly TC8.

Settings

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