policy governance® lynn a. walker, ph.d. boundary management consultants 12411 mckelvey road st....
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Policy Governance
®
Policy Governance
®Lynn A. Walker, Ph.D.
Boundary Management Consultants12411 McKelvey Road
St. Louis MO 63146314-576-5797
Walker Management Psychologists
Boundary Managementsm
Board GovernanceResponsibilities
Board GovernanceResponsibilities
• Connect to and represent owners• Clarify organization’s purpose• Establish board self-management
processes• Delegate to executive• Assure performance
Walker Management Psychologists
Boundary Managementsm
Whom Does the Board Serve?Whom Does the Board Serve?
StakeholdersStakeholders
ConstituenciesConstituencies
ClientsClients
CustomersCustomers
UsersUsers
Walker Management Psychologists
Boundary Managementsm
Whom Does the Board Serve?Whom Does the Board Serve?
BoardBoard
Moral Owner/InvestorsMoral Owner/Investors
PartnersPartners
BeneficiaryBeneficiary
An End Result: A Who, a What (a Benefit), and a Priority
OrganizationOrganizationCustomers, Partnerships, Alliances, Community Sponsors, Vendors, etc.
Walker Management Psychologists
Boundary Managementsm
Ownership FocusOwnership Focus
EndsEndsThe positive difference that an organization The positive difference that an organization
should make in the lives of people.should make in the lives of people.
EndsEndsThe positive difference that an organization The positive difference that an organization
should make in the lives of people.should make in the lives of people.
Walker Management Psychologists
Boundary Managementsm
Organization PurposeOrganization Purpose
• Ends: Three Elements• A group of people
• The benefit they should receive
• An acceptable level of cost for the benefits produced
• Ends are different and independent from Means
Walker Management Psychologists
Boundary Managementsm
Ends and MeansEnds and Means
• What are Means and how are they different from Ends?
• For what part of the Means is the Board responsible?
• For what part of the Means is the Executive responsible?
Walker Management Psychologists
Boundary Managementsm
Reverse ProofReverse Proof
• Sherlock Holmes’ Approach• You have 3 suspects to a crime
• You can prove that 2 aren’t guilty
• The third person must be guilty
Walker Management Psychologists
Boundary Managementsm
What are Means?What are Means?
EndsEnds
Anything that is not an EndAnything that is not an End
Walker Management Psychologists
Boundary Managementsm
Means: Board & ExecutiveMeans: Board & Executive
EndsEnds
Board Board MeansMeans
ExecutiveExecutiveMeansMeans
Walker Management Psychologists
Boundary Managementsm
What are Executive Means?What are Executive Means?
EndsEnds
Board Board MeansMeans
Executive Executive MeansMeans
Anything that is not a Anything that is not a Board MeansBoard Means
Walker Management Psychologists
Boundary Managementsm
Acceptable Executive Means?Acceptable Executive Means?
EndsEnds
Board Board MeansMeans
Boundary Managementsm
Two Approaches to Board
Delegation
Two Approaches to Board
Delegation
Walker Management Psychologists
Boundary Managementsm
Two Approaches to Delegation
Two Approaches to Delegation
• Approval - do nothing unless given permission
• Theory X
• Limitations - do whatever it takes to achieve the Ends, unless restricted or required
• Theory Y
Walker Management Psychologists
Boundary Managementsm
DelegationDelegation
• Responsibility• Tasks and Results
• Authority• The right to make decisions
• Accountability • Responsible to fix it
Walker Management Psychologists
Boundary Managementsm
ApprovalApproval
EndsEnds
Board Board MeansMeans
Approved Executive Approved Executive MeansMeans
?
Creates a parent-to-child relationship requiring permission and forgiveness
Walker Management Psychologists
Boundary Managementsm
LimitationsLimitations
EndsEnds
Board Board MeansMeans
UnacceptableUnacceptableExecutive Executive
MeansMeans
Acceptable Acceptable Executive MeansExecutive Means
Walker Management Psychologists
Boundary Managementsm
Board Policy ManualBoard Policy Manual
* Based on and adapted from John Carver, Boards that Make a Difference.
The Written Voice of the Board
• Ends
• Board Means
• Board Self-Management
• Board-Executive Relationship
• Executive Limitations
Walker Management Psychologists
Boundary Managementsm
Outcomes
Benefit to Community
Ends
Outcome ChainOutcome Chain
OutputOutputProcessProcessInputInput
Resources Modification of
resources
ProductsServicesPrograms
Means
Goals>99% <1%
Walker Management Psychologists
Boundary Managementsm
MonitoringMonitoring
• Creates Accountability• Limitations create a clear line for corrective action
• Monitoring ensures that corrective actions are taken
• Little monitoring happens in traditional governance approaches
Walker Management Psychologists
Boundary Managementsm
MonitoringMonitoring
EndsEnds
Board Board MeansMeans
UnacceptableUnacceptableMeansMeans
Choice produces significantly greater ownership and
accountability
Monitor