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Quality Policy - Honda

“Maintaining an international viewpoint, we are

dedicated to supplying products of the highest

efficiency yet at a reasonable price for worldwide

customer satisfaction”.

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“3 Joys”

Honda works to ensure that their products results in 3 joys :

Joy for people who buy them

Joy for those who sell them and

Joy for people who produce them

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Ford

FORD Quality Policy

The concept of Ford Quality Excellence emphasizes the importance of

quality in everything we do. To us Quality comes first. To achieve

customer satisfaction, the quality of our products and services must be

our number one priority.The fundamental precepts of Ford Quality

Excellence are :

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• Quality is determined by the customer, the customer wants products

and services that throughout their life, meet his or her own needs and

expectations at a cost that represents value.

• Quality excellence can best be achieved by preventing problems rather

than by detecting and correcting them after they occur.

Ford

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Ford

All work that is done by company employees, suppliers and dealers is

part of a process that creates a product or service for a customer. Each

person can influence some part of that process, and therefore, affect the

quality of its output and the ultimate customer satisfaction with our

product and services.

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Ford

• Sustained quality excellence requires continuous process improvement.

This means, regardless of how good present performance may be, it

can become even better.

• People provide the intelligence and generate the actions that are

necessary to realize these improvements.

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Ford

• Each employee is a customer for the work done by other employees or

suppliers, with right to expect good work from others and an obligation

to contribute work of high caliber to those who, in turn, are his or her

customers.

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Motorola

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Motorola

Our fundamental objective-

Total Customer Satisfaction

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Motorola

Key beliefs - How we will always act

• Constant respect for people

• Uncompromising integrity

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Motorola

Key goals - What we must accomplish

Best in class

-People

-Marketing

-Technology

-Product

-Manufacturing

-Service

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Motorola

Key initiatives

• Six sigma quality

• Total cycle-time reduction

• Product, manufacturing and environmental leadership

• Profit improvement

• Empowerment for all in a participative, cooperative and creative

manner.

• And creative workplace