pointspan features and enhancements - mitel...

PointSpan Features and Enhancements

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Copyright and Table of Contents

ii EADS TELECOM North America - 2536-001

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EADS TELECOM North America - 2536-001 iii

1st Edition (February 4, 2003)

© Copyright 2003 EADS TELECOM North America Inc. All rights reserved.

Information in this manual is subject to change with product revisions. Technical Publications will incorporate such changes into new editions of the publications. EADS TELECOM North America Inc. may add features or enhancements to the product(s) and/or program(s) described in this manual at any time. EADS TELECOM North America Technical Publications Inc. freezes the information in this manual based on the software and hardware releases on which the information in the manual is based and will not include updates until the next release.

The application described in this manual is furnished under a license agreement and may be used or copied only in accordance with the terms of the agreement.

Contact Information

Address any reader comments to:

EADS TELECOM North America Technical Publications Manager, M/S 5A Liberty Plaza II 5057 Keller Springs Road Addison, TX 75001

You may also send email to [email protected].

What to Expect when Contacting Company

Technical Publications will email responses to customers within seven business days of the contact. Note that product support is not available through this email address. For product support, contact the EADS TELECOM North America Technical Service Center (TSC) at 1-800-729-1872. EADS TELECOM North America may use or distribute review comments and information without incurring obligation.

Trademarks and Acknowledgements

PointSpan® and Intecom E® are registered trademarks of EADS TELECOM North America Inc.

This document identifies all other products or services mentioned herein by the trademarks, service marks, or product names designated by the companies that market those products. The companies producing these trademarks and registered trademarks control ownership of them. Make all inquiries concerning such trademarks directly to those companies.

mailto:[email protected]

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Compliance

EADS Telecom North America declares that the equipment specified in this document is in compliance with the referenced regulatory standards:

• TELCO:

� FCC Part 68 and TIA/EIA-IS-968 Standard.

� Industry Canada CS-03 Standard, Parts I, II, and VI.

• SAFETY:

� UL Std. No. 1950, 3rd Ed.

� CAN/CSA-C22.2 No. 950-95

� EN 60950-A11 of 1998 (for the requirements of the Low Voltage directive 73/23/CEE)

• EMC/EMI:

� FCC Part 15, Class B

� EN 55022 of 1998, Class B

� EN 55024 of 1998

� EN 61000-3-2/14 of 2000 (for the requirements of the EMC directive 89/336/CEE)

Revision History

The following represents the revision history of this publication:

Revision No. Date POC Description

01.00 12.20.2002 Technical Publications Further revised Beta based on added version release functions and changes.

01.00 09.21.2002 Technical Publications Revised for Beta based on new release functions and impending changes.

01.00 12.14.2001 Technical Publications Drafted initial Alpha publication and added functions

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EADS TELECOM North America - 2536-001 v

TABLE OF CONTENTS

About This Document.......................................................................................... 1

Document Purpose .......................................................................................... 1

Audience.......................................................................................................... 1

Document Organization .................................................................................. 1

Conventions Used In This Document ............................................................. 2

Document References ..................................................................................... 3

New Acronyms and Definitions...................................................................... 4

Chapter 1 ............................................................................................................ 11

Functions and Features Overview.................................................................... 11

Purpose.......................................................................................................... 11

System Function Release Map ...................................................................... 11

System Features Overview............................................................................ 13

PointSpan 3.0 Functions ......................................................................... 14



Chapter 2 ............................................................................................................ 25

CLASS Services Feature Set One..................................................................... 25

CLASS Services Feature Set One Overview ................................................ 25

CLASS Services Background Information ................................................... 26

CLASS Services Benefits.............................................................................. 26

CLASS Services Feature Requirements and Codes ...................................... 26

Analog Caller ID Type 2............................................................................... 28

Analog Caller ID Type 2 Configuration........................................................ 28

Analog Caller ID Type 2 Operation .............................................................. 29

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Analog Caller ID Type 2 Operation and Relationship to Digital ITE Stations31

PRI Outbound Transmission of Calling Party Name Information ................ 32

Analog Caller ID Type 2 Hardware / Software Requirements...................... 32

System Hardware Configuration Required for Calling Number Delivery .... 32

System Database Configuration Required for Calling Number Delivery ..... 33

Analog Caller ID Type 2 Maintenance and Reporting.................................. 33

Analog Caller ID Limitations and Restrictions............................................. 33

Analog Caller ID Type 2 ASP Commands ................................................... 34

Assign Default ITE Calling Party Name or Number to Display First........... 34

Create an FSK Group (FSKG) Using the GRPS Command ......................... 35

Assign the FSK Group to a Partition Using the SPAR Command................ 35

Create IVC Card with the FSK Application Using the CARD Command.... 35

Enable Calling Number Delivery on Desired STE Station Using the FONE Command ...................................................................................................... 35

Update the System-Wide Calling Party Name Using the SPAR Command . 36

Update Calling Party Name Parameters CM1-CM4 Using the UGRP Command ...................................................................................................... 36

Display Feature Availability ......................................................................... 37

Enable Trunk Group to Wait For Calling Party Name Message................... 38

Anonymous Call Rejection ........................................................................... 38

Configure Anonymous Call Rejection .......................................................... 39

Required IVS Phrases for Anonymous Call Rejection.................................. 40

Anonymous Call Rejection Feature Operation.............................................. 40

Anonymous Call Rejection Feature Activation............................................. 40

ASP Commands for Anonymous Call Rejection .......................................... 41

Enable Anonymous Call Rejection in CLOS ................................................ 41

Assign IVS Circuit Group for Anonymous Call Rejection Feature to a Partition ......................................................................................................... 42

Assign IVS Phrase Group for Anonymous Call Rejection Feature............... 43

Display Anonymous Call Rejection Feature Status ...................................... 45

Display Anonymous Call Rejection Feature Availability ............................. 46

Call Forward.................................................................................................. 47

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Call Forward Configuration .......................................................................... 47

Call Forward Operation................................................................................. 47

Activate CLASS Service Call Forward......................................................... 47

Deactivate Call Forward................................................................................ 48

Call Forward Restrictions and Limitations ................................................... 48

Selective Call Forwarding (SCF) .................................................................. 48

Selective Call Forward Configuration........................................................... 49

Selective Call Forward Operation ................................................................. 51

Receive a call when SCF Active............................................................. 52

Access Selective Call Forwarding .......................................................... 52

Selective Call Forwarding Access Examples ................................................ 53

Using the Editing Features of Selective Call Forwarding ............................. 54

Activate Selective Call Forwarding........................................................ 54

Deactivate Selective Call Forwarding .................................................... 56

Change the Call Forward Destination ........................................................... 56

Add Entry to the Selective Call Forward List ............................................... 57

Remove an Entry from Selective Call Forward List ..................................... 59

Hear Numbers on the Selective Call Forward List........................................ 62

Selective Call Forwarding ASP Commands ................................................. 63

Enable Selective Call Forwarding (SCF) in Class of Service ....................... 63

Assign the IVS Circuit Group using the SPAR Command ........................... 64

Enter IVS Phrase Group for Required Selective Call Forwarding IVS Phrases ....................................................................................................................... 65

Display Selective Call Forwarding Availability............................................ 67

Automatic Recall or Automatic Call Return ................................................. 68

Configure Automatic Recall.......................................................................... 68

Use Automatic Recall.................................................................................... 71

Automatic Recall Scenario............................................................................ 71

Auto Call Return Modes of Operation .......................................................... 72

Activate Automatic Recall Without IVS Configured.................................... 72

Activate Automatic Recall on with IVS Configured..................................... 73

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Activate Automatic Recall without Confirmation......................................... 74

Enable Automatic Recall in CLOS ............................................................... 74

Display Automatic Recall Availability for a Partition .................................. 75

Assign IVS Circuit Group for Auto Call Return Feature to a Partition ........ 77

Assign IVS Phrase Group for Automatic Recall........................................... 79

Remote Access .............................................................................................. 81

Access CLASS Service Call Forward Feature Remotely.............................. 82

Feature Configuration Operation................................................................... 82

Remote Access Operation ............................................................................. 83

Activate Selective Call Forwarding Through Remote Access ...................... 85

Remote Access ASP Commands Overview.................................................. 85

Enable CLASS Service Remote Access Feature in CLOS ........................... 85

Create Feature Directory Number for Remote Access Feature..................... 86

Assign IVC Circuit Group for Remote Access Feature to a Partition........... 87

Assign IVS Phrase Group for Remote Access Feature ................................. 88

Display Remote Call Access Feature Availability ........................................ 90

Define PIN Length Number for Remote Access........................................... 91

Personal Identification for Lines ................................................................... 93

Caller ID Block /Unblock Overview............................................................. 94

Feature Configuration ................................................................................... 94

Feature Operation.......................................................................................... 95

Caller ID Block/Unblock ASP Commands Overview .................................. 96

Establish Calling Party Number Presentation Defaults................................. 96

Enable Caller ID Block/Unblock Permitting Calling Party Number Presentation Overrides .................................................................................. 97

Caller ID BLOCK *67 .................................................................................. 97

Activate Caller ID Block ........................................................................ 98

Caller ID Unblock *82 .................................................................................. 98

Activate Caller ID Unblock .................................................................... 98

Chapter 3 .......................................................................................................... 101

Set Up and Use E911 Call Transfer................................................................ 101

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E911 Call Transfer Enhancement Overview............................................... 101

E911 Call Transfer Enhancement Operation............................................... 101

E911 Call Database Entry ........................................................................... 102

Chapter 4 .......................................................................................................... 103

Server Separation and Multiple Servers........................................................ 103

Server Separation and Multiple Servers Overview ..................................... 103

Server Separation Description..................................................................... 103

Objectives of Server Separation .................................................................. 104

Terms and Definitions................................................................................. 104

Network Recommendations and Requirements .......................................... 105

Server Separation Control Diagram ............................................................ 106

ECS Interfaces and High Speed COM Logical Channels ........................... 107

Console........................................................................................................ 108

ECS High Speed COM Logical Channel Detail.......................................... 109

Channel Use ................................................................................................ 109

CM User Interface....................................................................................... 110

CM Task Interactions............................................................................ 110

Additional ECS/UTB Connection Detail .................................................... 111

SMM Interface ............................................................................................ 111

Install SMM................................................................................................. 112

SMM Features ............................................................................................. 112

Major Functionality..................................................................................... 112

Call Home ................................................................................................... 114

History Buffers............................................................................................ 114

Modem Properties ....................................................................................... 115

Remote Maintenance Administration (RMA)............................................. 115

SMM Security Levels.................................................................................. 116

SMM Low Security Level........................................................................... 116

SMM General (Medium) Security Level .................................................... 117

SMM High Security Level .......................................................................... 117

Alarm Indicator Handling Detail................................................................. 118

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ECS/SMM Alarm Handling ........................................................................ 118

Clear Alarms ............................................................................................... 118

Remote Alarm Indications .......................................................................... 119

Halt, Debugger, and Panic Dump ......................................................... 119

Additional UTB Functions .......................................................................... 119

SMM Firmware/Modem Functionality ....................................................... 120

MCU............................................................................................................ 120

CM and SMM Lockstep.............................................................................. 120

Rules for A/B Selector Switch Processing............................................ 120

CM Sockets........................................................................................... 121

Server Separation Functionality .................................................................. 122

Interprocessor Link 0 (IPLK0) Functionality.............................................. 122

Interprocessor Link 1 (IPLK1) Functionality.............................................. 123

IODZ0 Functionality ................................................................................... 123

Server Separation Switch Over and Recovery ............................................ 124

Switch Over and Recovery Process............................................................. 124

Operating System (OS)......................................................................... 124

Network Requirements................................................................................ 124

Access ......................................................................................................... 125

Service Center PC .......................................................................... 125

Co-located terminals ...................................................................... 125

Implementation Issues................................................................................. 125

Physical................................................................................................. 125

Environment ......................................................................................... 125

Chapter 5 .......................................................................................................... 127

RTN to IPN Conversion .................................................................................. 127

RTN Conversion Operation......................................................................... 127

System Architecture .................................................................................... 128

Administrative Software Package (ASP) Commands ................................. 129

Chapter 6 .......................................................................................................... 131

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DVD................................................................................................................... 131

DVD Overview ........................................................................................... 131

Use the DVD to Backup Using Tar............................................................. 131

Make a Boot DVD....................................................................................... 132

Panic Dump................................................................................................. 132

Make a File System on a DVD Disk ........................................................... 132

DVD Block Mode Use ................................................................................ 132

Mount/Unmount DVD Drive ...................................................................... 133

Backup DVD Example................................................................................ 133

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LIST OF FIGURES

Figure 1. DIOM Card Design Diagram ................................................................................. 22

Figure 2. Server Separation Environment............................................................................ 106

Figure 3. Co-Located Server Configuration ........................................................................ 107

Figure 4. High Speed COMM Bandwidth Channels ........................................................... 108

Figure 5. ECS Software Structure for 4 Logical Channels .................................................. 109

Figure 6. CM User Interface Commands ............................................................................. 110

Figure 7. SMM Front Panel ................................................................................................. 113

Figure 8. Status Display Example........................................................................................ 115

Figure 9. SMM Low Security Level Commands ................................................................. 116

Figure 10. SMM Medium Security Level Commands......................................................... 117

Figure 11. SMM High Security Level Commands .............................................................. 117

Figure 12. System Architecture Before RTN Conversion ................................................... 128

Figure 13. System Architecture After RTN Conversion...................................................... 129

Figure 14. Front Panel PointSpan Switch ............................................................................ 134

Figure 15. Back Pannel and Connectors PointSpan Switch................................................. 135

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EADS TELECOM North America - 2536-001 xv

LIST OF TABLES

Table 1. List of Publication Modules....................................................................................... 1

Table 2. List of Publication Conventions................................................................................. 2

Table 3. List of Related Publications ....................................................................................... 3

Table 4. Terms, Acronyms, and Definitions............................................................................ 4

Table 5. PointSpan Release Features ..................................................................................... 11

Table 6. PointSpan 3.0 Function Descriptions....................................................................... 14

Table 7. PointSpan 2.0 Function Descriptions....................................................................... 17

Table 8. PointSpan 1.0 Functional Descriptions.................................................................... 21

Table 9. Class Feature Requirements Matrix......................................................................... 26

Table 10. CLASS Services Feature Codes............................................................................. 27

Table 11. Analog Caller ID Call Processing for On-Hook STE Station................................ 29

Table 12. Analog Caller ID Call Processing for Off-Hook (Active) STE Station................. 30

Table 13. Configure IVS Application for Anonymous Call Rejection.................................. 39

Table 14. Required IVS Phrases for Anonymous Call Rejection .......................................... 40

Table 15. Call Forward Activation Procedure ....................................................................... 47

Table 16. Selective Call Forward IVS Phrases and Associated Phrase IDs .......................... 49

Table 17. New Phrases........................................................................................................... 69

Table 18. Activate Automatic Recall without IVS Configured ............................................. 72

Table 19. Activate Automatic Recall with IVS Configured .................................................. 73

Table 20. Activate Automatic Recall /No Confirmation ....................................................... 74

Table 21. Enable Auto Recall in CLOS................................................................................. 74

Table 22. Display Automatic Recall for Partition.................................................................. 75

Table 23. Assign IVS Circuit Group for Class to Partition.................................................... 77

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Table 24. Assign IVS Phrase Group for Class Automatic Recall.......................................... 79

Table 25. Set Up Call Forward Remote Access..................................................................... 82

Table 26. IVS Phrases Required for Remote Access............................................................. 83

Table 27. Activate Remote Access with NO IVS................................................................. 83

Table 28. Activate Remote Access with IVS........................................................................ 84

Table 29. Activate Selective Call Forwarding ....................................................................... 85

Table 30. Activate Caller ID Block ....................................................................................... 98

Table 31. Unblock Caller ID.................................................................................................. 98

Table 32. Common Telecom Terms .................................................................................... 104

Table 33. Channel Use......................................................................................................... 109

Table 34. ECS/UTB Connections ........................................................................................ 111

Table 35. Install SMM ......................................................................................................... 112

Table 36 . RMA Activities................................................................................................... 115

Table 37. Clear an Alarm..................................................................................................... 118

Table 38. RTN to IPN Conversion Procedure ..................................................................... 129

Table 39. Backup Using DVD Tar....................................................................................... 131

Table 40. Make DVD Boot Disk Procedure ........................................................................ 132

Table 41. DVD Panic Dump Procedure............................................................................... 132

Table 42. Back Up, Restore DVD Procedure ...................................................................... 133

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About This Document

Document Purpose

PointSpan Features and Enhancements provides information about the functions and features included in PointSpan inclusive versions from 1.0 through 3.0.

This publication includes all cumulative enhancements and capabilities as well as new features that:

• Greatly increase the switch flexibility

• Decrease the hardware complexity

Audience

The targeted audience includes but is not limited to the following functions:

• Customers who upgrade to PointSpan or a different PointSpan version

• Customers who install PointSpan

• Internal installers and engineers who use and test PointSpan

This manual optimally provides information for customers, company employees, and Customer Service Technicians who successfully completed the following Technical Training courses:

• Intecom E Technical Overview

• PointSpan Technical Overview

• Intecom E or PointSpan Operations and Maintenance

Document Organization

This manual contains the following chapters:

Table 1. List of Publication Modules Topic Description

About This Document Describes the manual organization, audience, set up and conventions.

Chapter 1, Functions and Features Overview

Presents a brief overview of the major features and enhancements included PointSpan versions 1.0 through 3.0.

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Topic Description

Chapter 2, Class Services Feature Set One Overview

Describes in more detail enhancements and features included in the CLASS Services Feature Set One and specifies how to set up the function and use it in PointSpan Version 3.0.

Chapter 3, Set Up and Use E911 Call Transfer

Describes how to set up and use the E911 call transfer feature implemented in PointSpan 3.0.

Chapter 4, Server Separation and Multiple Servers

Describes the use and actions necessary to effect server separation with multiple servers.

Chapter 5, RTN to IPN Conversion Describes the features of the RTN to IPN conversions.

Chapter 6, DVD Provides the DVD capabilities.

Conventions Used In This Document

This manual uses the following document conventions to help you identify different types of information:

Table 2. List of Publication Conventions Convention Description Example

Angle brackets < >

Key names

Keys to press

Example: Press <Enter> to accept the default value.

Bold text Characters to enter when referenced in a procedure

In the example, select the DTMF group type.

(Italic) Explanatory text within a command sample

(Building Ports)

Courier Command examples E n t er Pa s sw o rd ( a n d U se r na m e)

Horizontal Ellipses

Horizontal line omissions in a command sequence

…

Vertical Ellipses Vertical line omissions in a command sequence

M

Provide additional but extraneous information about commands, features, or procedures

The prompt may not display if �

Provides information to prohibit danger to a system, hardware or software

Use case sensitive commands to keep from destroying…

Provides information to prohibit danger or harm to a person or DO NOT

NOTENOTE

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Convention Description Example individual touch exposed wires.

Action (formerly What to Do) column

Include command explanations within the Action column of a procedure table

Enter the PO password The display main window displays

Result column Within a Step/Action table, if 50% of the actions have results, writers may add a result column

Action: Press Enter Result: The yes/no prompt displays in an answer window

Document References The following references apply to this manual:

Each part number begins with a 590- prefix if it is in paper form and a 591- prefix if it is an electronic format.

Table 3. List of Related Publications Part Number Name Description

2561-NNN OAI Switch Release Conversions Guide

Describes the switch releases for the PointSpan system and the conversions required for upgrading to each release

2548-NNN PointSpan Class Feature Set User Guide

Describes the PointSpan Class features and how to use them

2541-NNN ACD System Description Describes the impacts of the ACD system and its uses including PointSpan considerations

2540-NNN Ethernet Access and OAI Setup Provides the information about accessing the Ethernet and setting up Open Application Interfaces (OAI) for the system.

2516-NNN Command Reference Manual Provides the commands to be used in the PointSpan configuration environment

2514-NNN Network Requirements Describes the requirements for setting up the PointSpan network

2513-NNN System Database Guide Covers the system database and activities for configuring it in the PointSpan environment

2512-NNN Station Database Guide Describes the station database and activities for configuring it in the PointSpan environment

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Part Number Name Description

2502-NNN Alarms Manual Details alarms for the PointSpan system

2498-NNN PointSpan System Description Describes the PointSpan system and all its features

2494-NNN PointSpan System Operations Provides step-by-step details for maintaining and operating the PointSpan system

2492-NNN PointSpan Installation and Maintenance

Provides detailed information for trained customer service technicians to perform installation and maintenance tasks on the PointSpan system

2478-NNN OAI Developer Reference Provides OAI information regarding the OAI language and references to it

Contact your Account Representative to order any of these manuals.

NNN designates the most current version release of the publication. Such as, 2478-002 is the second version release of the OAI Developer Reference.

New Acronyms and Definitions Table 4 describes new terms, acronyms, and definitions used in this manual. The definitions of these terms help users fully understand the components being addressed in this and other manuals addressing the PointSpan product line.

Table 4. Terms, Acronyms, and Definitions

Term Definition

ABSW A/B selector switch setting in use for this CM

ACD Automatic Call Distribution; application that provides the means for call centers to efficiently handle any volume of calls. Centergy provides the power of a stand-alone ACD with the flexibility and lower cost of a switch-based solution. Call processing and agent capacities can sufficiently serve the largest call center, yet it is flexible enough to serve the needs of small call centers as well.

Administrative Software Package

Replaces the older term man-machine or man-machine interface and often is referenced as the acronym ASP

ANI Automatic Number Identification; PointSpan can send and receive ANI information across T1 or Primary Rate Interface (PRI) trunks via the Calling Party Number (CPN) features. Users may access this information to support:

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Term Definition • Campus 911 service • 800/900 service calls from a long distance carrier • Open Application Interface (OAI) functions

ASP Refer to Administrative Software Package

ATH ATI Head card; specifically in reference to an ATI distributed shelf, similar to a fiber distributed shelf with FXL

ATI

ATT ATI Tail card; specifically in reference to an ATI distributed shelf, similar to a fiber distributed shelf with FXL

BHCC Busy Hour Call Completion

BXI Bus Exchange Interface; the card for this option resides in the first and last slot (one on-line and one stand-by) of the Interface Module card cage. Provides an interface between the Large Matrix Switch (LMS) in the Ethernet Control Switching Unit (ECSU) Module and the line cards in the Interface Module.

CDR Call Detail Recording; a standard feature that compiles a simplified history of each incoming or outgoing PointSpan trunk voice and data call in a format similar to Station Message Detail Recording (SMDR).

CID Caller Identification

CLOS Class of Service

CM Console Monitor task running under Lynx OS1 in all server types

CPID Calling Party Identification (ID)

CPN Calling Party Number

CTI Computer Telephony Integration; the process of applying computer intelligence to telecommunications devices, especially switches and phones; EADS TELECOM North America supports CTI standards including TAPI and CSTA as well as our native OAI CTI protocol; the term covers many technologies, including: • Computer-telephone integration through the local area network • Interactive voice processing • Voicemail • Automated attendant • Voice recognition • Text-to-speech • Fax • Simultaneous voice data • Signal processing • Video conferencing • Predictive dialing

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Term Definition • Audio-text • Collaborative computing • Traditional telephone call switching

DIRN Directory Number

DIOD Dynamic Input/Output Distributor

DIOM Distributed Input/Output Module; contains a small switching matrix and an input/output device; a new IP based distributed input/output (IO) and matrix module that provides a connection through the high-speed interface busses (HIB) to the interface units or servers; also allows users to set select system and partitions for the connections

DRCW Distinctive Ringing and Call Waiting; one of the functions available in Feature Set One

DST Daylight savings time; a setting for the PointSpan switch

DTI Diagnostic Test Interface

DTMF Dual Tone, Multi-Frequency

DVD Digital Video Disk

ECS The Enterprise Control Server is the PointSpan call processing server implemented anywhere in the network and is capable of running the entire enterprise network.

FXL Fiber Exchange Link

FSK Frequency Shift Keying

HIB High-Speed Interface Bus; a 9.216 MHz parallel bus that provides Pulse Code Modulation (PCM) communications paths between all modules of the system; each LMS can control up to three HIBs with redundancy provided by the duplication of each LMS and its HIBs; one redundant HIB can support up to six Interface or Distributed Interface Modules or Distributed Small Offices

IMSF IVC Multi-Service Function; the functionality of the IMSF provides integrated voice control (IVC) card capabilities and combines the capabilities of the multi-service function (MSF) card as well; in this function, the IMSF provides a direct replacement for the multi-service function (MSF) card and supports all MSF card functionality; functionality includes: • Tone generation • DTMF/MF tone detections • Annunciator support • Energy detection • Conference bridge support • Call progress tone detection

IP Internet Protocol

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Term Definition

IPI Internet Protocol Interface

IPLK0 Interprocessor Link 0 (zero) previously referred to as IPLK.

IPLK1 Interprocessor Link 1. The functionality of the RS-422 communications link is moved to an IP NIC interface to eliminate cable length restrictions.

IPN Internet Protocol Node

IPS ISDN PRI Spans

IXL Interexchange Link; EADS TELECOM North America�s proprietary digital transmission facility, usually used to interconnect multiple company switches

IOD Input/Output Distributor; a printed circuit card housed in the Control Unit (CU) on the CU/Switching Unit (SU) Module; provides interfaces between the CPU and the SU in the specific EADS TELECOM North America switches; also provides communications to and from the CPU through the 10Mb interface bus and to and from the SU through two Information Links (ILs); for lower rated switches, refer to the description of the Server Input/Output Distributor (SIOD)

IODZ0 DIOD/DIOM, network interface card (NIC) interface

ITE Integrated Terminal Equipment; former EADS TELECOM North America proprietary digital telephones that use either programmable feature buttons or the keypad to activate the PointSpan features

ISDN Integrated Services Digital Network; refer to the most current edition of Newton�s Telecom Dictionary, Newton, Harry, Telecom Books from CMP Media, Inc., NY

IVC Integrated voice controller

IXL Integrated

LAN Local Area Network

LMS Large Matrix Switch; exists in the Ethernet Control Switching Unit (ECSU)

M-Server Millennium server (formerly Intecom E Millennium server); the forerunner of the PointSpan server

MCU Master Control Unit; usually located in main switch rooms and provide the bridging interfaces and call path routing from PointSpan ports to other equipment

MSF Multi-Service Function

MWI Message Waiting Indicator

NCS The Node Control Server is a PointSpan call-processing server implemented anywhere an Internet Protocol Node (IPN) resides and capable of running an IPN of an enterprise network providing survivability.

NIC Network Interface Card

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Term Definition

NNP Network Numbering Plan

OABSW A/B selector switch setting in use for the other CM

OAI Open application interface; the OAI product provides a way for independent application processors (APs) to integrate telephony features into their designs; an AP may be a computer or machine specialized for a particular type of application or series of similar applications

OCM Other CM

OCP Other CP

OPX Off-Premise Extension

PSAP Public Service Answering Point; a government center used to answer public service calls such as 911 calls

RCS The Remote Control Server is a PointSpan call processing server capable of running a Remote Telephony Node (RTN) of an enterprise network. The RCS performs the same function as the NCS but provides survivability for sites connected via T1, ATM, or fiber connections.

RFE Relational Front End

RIPN RTN to IPN command used in the ASP for converting RTNs to IPNs

RSP Remote Switching Partition commonly associated with earlier versions of the switch (refer to RTN)

RSPL RSP Link

RSU Redundant Switching Unit

RTN Remote Telephony Node

SASI Standard Analog Station Interface; connects up to 36 analog telephones (36 time slots); provides for STE, 400D Positive Disconnect, and OPX Long Loop connectivity; users can configure each of these functions on a port-by-port basis in any combination up to 36 ports; the long loop OPX connectivity uses only ports 1 through 4; the card uses a self-contained ringer power supply and Message Waiting Indication (MWI) power supply

SCF Selective Call Forwarding; one function available within Feature Set One

SDRCW Selective Distinctive Ringing and Call Waiting; functions available in Feature Set One

SIOD Server Input/Output Distribution; provides a communications path between the switch processor and the Server Matrix Switch (SMS); interface between the switch processor and SIOD card is a 10Base-T Ethernet bus; the card for the SIOD provides communications to and from the switch processor to the SMS through an Information Link (IL)

SIOM Server Input/Output Module; originally used in the E-3 as a companion module to the Millennium-server; contains a single card that performs Server Input/Output Distribution (SIOD), Server Matrix Switching (SMS) functions, and HIB output

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Term Definition

SMM System Maintenance Module

SMM_ABSW A/B selector switch setting for the SMM connected to this MCU

SPAR System Parameters and Rules

SSU Survivable Switching Unit a switching partition with a redundant matrix and processor for survivability; linked to the switch host by EADS TELECOM North America�s proprietary Inter-Exchange Link (IXL) enabling the SSU to be remotely located without any distance limitation

STE Standard Telephone Equipment; industry-standard 2500-type analog telephones called Standard; STEs use feature codes dialed on the telephone keypad to access features

TELARI Old product switching platform based on VS Wang processor; existed between the company products IBX and E switches

UTI Old product switching platform server type; used in older company products and switches

VOIP Voice Over IP; a common telephony protocol

WAN Wide Area Network

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Chapter 1

Functions and Features Overview

Purpose

PointSpan Features and Enhancements provides information about the PointSpan switch system features and functions. This publication includes all capabilities, functions, and enhancements included in the cumulative releases as well as new features that greatly increase the switch flexibility while at the same time decreasing hardware complexity. It specifically relates to the features added for PointSpan 3.0

System Function Release Map

The following provides a synopsis of the list of functions included in each system release. This list just provides the high-level functional inclusions for each release.

Table 5. PointSpan Release Features

Release

GA Date

Prod Mgmt Description

Features Included in Release

PS 1.0 06.29.2001 IP Distribution

CallNet � CPID Enhancement (initial)

IP Voice Transport CDR � RSPL Group Records

E911 � Multiple DIRN Enhancement

ECS � PointSpan Server

IPI � RSP Links

IPN � DIOM/DIOD Support

RTN � Control from different IPNs

User Group � Exp to 1000

PS 1.1 12.01.2001 Analog Caller ID Caller ID � Type 1

Part of 2.0 after cut overs & includes all functions in 2.0

E911 Enhancements Database Retrofits

CallNet � ANI/CID

Conversion RTN to IPN

DIRN Expansion via NNP Alternative

E911 Transfer Enhancement

E21 to PointSpan Retrofit

User Group Partition Chaining

PS 2.0 06.01.2002 Facility Expansion Agent Wrap by Call Type

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Release

GA Date



T1 DTE Time Zone Database Facility Expansion

Call Cleared Event DTI/MSF on IVC

RFE- Relational Front End Database

Event � Conclusive End of Call (Call Cleared)

IVS Port Sharing

Relational Front End Database

T1 Distributed Line Card Time Zone

PS 2.1 incorporated into PS 3.0

Initial Sign On & Work Initial Sign on & Work

Unavailable Timers Unavailable Timers

PS 2.2 incorporated into PS 3.0

Centergy Series 5 Agent Phone Call Routing

Contact Center Features for CPE Version Centergy Remote

Custom Audio Broadcasts for Agents, Custom Audio Playback to Callers & Agents

New Agent & Caller DTMF Receiver

Remote Agent Call Progress Analysis

PS 3.0 01.15.2003 CLASS Services CLASS Services Feature Set One to include:

• Analog Caller ID Type 2 (calling name and number delivery)

• Anonymous Call Rejection * 77 On, * 87 Off

• Auto Call Return * 69 On

• Call Forward Activation Remote 72 # On 73 # Off (Feat Set One)

• Selective Call Forwarding; * 63 On, * 83 Off (Feat Set One)

• Caller ID; * 67 Block per call, * 82 Unblock; enable per call

• Remote Access

DVD

Non-Survivable Redundant RTN

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Release

GA Date



Server Separation / Multiple Servers

Additional functions intended for future releases included the following:

• 6500 Stand Alone

• ACD Agents - > 10,000

• BootP Alternative

• BXI & FXL Replacement (MXI Card)

• Caller ID � Multi-Message

• CLASS Services Feature Set 2: Teen Service =>DIRN per Line; Based On User Port Licenses

• eCommerce � License Fulfillment

• ECS � DVD Support

• ECS � Multiple Network Support

• ECS � Multiple Servers (> 2)

• ECS � Server Separation

• Enet OAI > 63 Links

• Group Page

• IPI � 72 Ports / Card

• IP MicroNode / 6500 Node

• Non-Survivable Rendundant RTN

• Phones � 6500 (S2K) Support

• S2K ITE Adapter Board

• Server Separation / Multiple Servers

• SNMP � Standard MIBs

• Subscriber Prgrammable Ringing

• Trunk Card Replacement

System Features Overview

The following sections summarize and provide an encapsulated view of all new PointSpan system enhancements, functions, and features for versions inclusive from 3.0 back through 1.0. Each function provides a synopsis of the functional descriptions relative to the pertinent release. These are arranged by common functional areas released for each version.

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PointSpan 3.0 Functions

Table 6. provides the functional descriptions for the PointSpan 3.0 release.

Table 6. PointSpan 3.0 Function Descriptions Functions Included Description

Analog Caller ID Type 2

Implemented in PointSpan 3.0, the Class Feature Analog Call Processing Identification (CPID) Type 2 Call Waiting with Name and Number, as defined is:

• A desirable Class feature marketable to both horizontal and vertical markets

• Supported with all existing analog station cards in the PointSpan product or any Intecom E or TELARI upgraded to the PointSpan product

• Type I or Type 2 FSK features supporting the following analog station cards: − STE 24 PORT − STE 36 PORT − STE 36 PORT WITH MWI − SASI 36 PORT

Additional capabilities of this function include:

• Excluding the OPX card, Long Loop, and the Long Loop OPX capability of the SASI card from the backward compatibility assumption.

• Combining it with the present CPID Type I feature and offering it as a single feature of CPID W/Call Waiting for NAME and NUMBER.

• Making it controllable as a feature set supporting the individual sale of this function as a single feature set.

• Making it controllable as a separate feature upgrade from the CPID Type I feature without degrading application or station-by-station database updates.

• Allowing customer to provide application control at a station feature level.

• Applying the NAME and NUMBER portion of feature to both analog and digital ITE stations.

• Applying it to station-to-station, station to trunk and trunk to station calls

CLASS Services Feature Set One

Implemented in PointSpan 3.0, the Class Features Set One is a package of CLASS Services consisting of the following:

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Functions Included Description • Analog Caller ID Type 2 Calling name and number delivery • Anonymous Caller Rejection *77 ON • Anonymous Caller Rejection *87 OFF • Automatic Recall *69 ON • Automatic Recall OFF is NOT required with the PointSpan

application of this class services offering • Call Forward Activation 72 # ON • Call Forward Activation 73 # OFF • Caller ID Block *67 • Caller ID Unblock *82 • Selective Call Forwarding Access *63 • Remote Access

These features allow customers various capabilities. All capabilities are available to the end user when the customer purchases this CLASS Services package. The Class services in this group represent standard class services.

DVD Implemented in PointSpan 3.0, DVD supports PointSpan Servers that have a DVD-RAM drive only. This allows the system to boot from DVD. System backup in PointSpan 1.0 allowed DAT tape backup capability. The DVD in 3.0 replaces the tape backup in the PointSpan system.

Phase one is limited to two servers (A & B) with a high-speed serial cable between them for the communications link.

Non-Survivable Redundant RTN

Implemented in PointSpan 3.0, this function allows administrative software package (ASP) commands to: • Convert a T1 distributed RTN to an IP distributed IPN • Reconfigure the ASP database for a specified RTN partition to

make it an IPN partition • Not reconfigure any of the OS configuration files as users must

manually modify files such as iodcfg, hosts, and bootptab to add the new DIOD/DIOM cards necessary for the converted partition

The system converts: • Survivable RTN partitions into survivable IPN partitions • Non-survivable RTN partitions into non-survivable IPN partitions

• To perform the conversion process ensure the following: • Changes the partition type • If the partition to be converted was an RSU, make the new type

IPN • If the partition to be converted was an SSU, make the new type

IPS

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Functions Included Description • Create new IODs associated with every equipped LMS in the

partition • Create new application channels, download channels, and control

channels for each new IOD • Re-map the control channels for existing equipped LMS, BXI,

FXL, ATH, and ATT in the target partition from IOD cards in the host to the local new IOD cards in the IPN

• Convert all control channel and download links on the control channel IXL spans to RSP links

Caller ID Block/Unblock

Allows callers to temporarily block or unblock their name and phone number so the called party, with Calling Number Delivery, does or does not receive the Caller ID information.

Server Separation / Multiple Servers

Includes the following major components:

• ECS: Enterprise Call Servers (A and B) • SMM: System Maintenance Module • UTB: Utility Board (Industry Standard Architecture (ISA) card in

the ECS) • CM: Console Monitor Task running under the Lynx 1 OS in the

ECS • IPLK: Ethernet, TCP/IP Inter-processor Link that allows the

secondary ECS to stay up to date so it can take over if there is a failure in the primary ECS

The SMM provides communication with various software entities in both ECSs. It accomplishes this communication through the high-speed COM, an RS422 connection that each ECS�s UTB has with the SMM. The High Speed COM bandwidth divides into four (4) logical channels. 0 Console 1 T1 2 Printer 3 CM/SMM communications

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Table 7. PointSpan 2.0 Function Descriptions provides the functional descriptions for the PointSpan 2.0 release.

Table 7. PointSpan 2.0 Function Descriptions Functions Included Description Agent Wrap by Call Type

Implemented in PointSpan 2.0, wrap up is an ACD agent state that allows agents time to complete ACD work related to calls once they complete them. This enhancement allows assignment of wrap up time based on: • Destination pilot for ACD calls • Answering agent groups for ACD calls • Inbound calls to ACD agents • Outbound calls from ACD agents

This function also provides allowances for agents to be given different wrap up times based on the types of calls handled.


Originally implemented in PointSpan 1.1 then migrated to the PointSpan 2.0 release, Class Type I Analog Caller Number Delivery is the first Class offering on this company�s product. It is ONLY available on PointSpan starting with this version. The application also requires: • An IVC card to support the Frequency Shift Keying (FSK) • A modem protocol, used to transmit the calling party identification

(CPID) date and time to an analog display phone

The calling party�s delivered number is a seven-digit NNP directory number or the number provided by the public network. This feature, not part of the standard PointSpan feature set (optional), allows customers to purchase it separately. Type 1 CPID is only available to a station that is idle or �on hook.�

Higher Education / Medical Analog telephones users can now have caller ID. Campuses can sell caller ID features to students on campus

Call Cleared Event Implemented in PointSpan 2.0, this fixes the Call-Cleared Event. Originally, the system did not clear calls and caused some ACD call reporting errors.

The system sends the Call Cleared Event when the final remaining party disconnects from a call. When this last party disconnects from the call then the system sends a Call Cleared Event with the Call ID and cause for the clearing call. Vertical customers affected by this function include call and contact centers. This function clears up reporting mismatch issues.

CallNet ANI/ CID Enhancement

Implemented initially in PointSpan 1.1 then migrated into PointSpan 2.0, this feature allows calls within an ACD environment to be routed to off-switch agents. Additionally, the status of these agents, such as Longest Time Idle, is available to the switch.

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Functions Included Description

Database Facility Expansion

Implemented in PointSpan 2.0, the MCU Database Expansion function allows the PointSpan switch to grow to support very large customers. Those customers often want to control entire enterprises from a single location to economize scale and reduce support costs. A larger PointSpan switch would provide such single point of control.

A prime-limiting factor expanding the PointSpan switch relates to the number of facilities that the switch can possibly support. The number of facilities limits the number of phones, trunks, and other devices that may be attached to the switch because each device uses one or more facilities.

Additionally, other MCU database fields must expand as a switch grows in size.

Some customers requested expanded specific MCU database fields, such as the maximum length of Directory Numbers, to meet business needs. This function expands fields needed for a larger switch and completes the expansion of some customer-requested fields.

DIRN Expansion � NNP Alternative

Originally implemented in PointSpan 1.1 then migrated to the PointSpan 2.0 release, this capability: • Uses NNPs to simulate long directory numbers • Supports more digits for directory numbers (DIRNs) by using

enhanced function NNPs instead of imposing the 5- digit directory number limitation

DTI/MSF on IVC Implemented in PointSpan 2.0, the functionality of the IMSF provides integrated voice control (IVC) card capabilities and combines the capabilities of the multi-service function (MSF) card as well. In this function, the IMSF provides a direct replacement for the multi-service function (MSF) card and supports all MSF card functionality. This functionality includes: • Tone generation • DTMF/MF tone detections • Annunciator support • Energy detection • Conference bridge support • Call progress tone detection

The IMSF card is an IVC card configured as an MSF and loaded with an application(s) that supports the various MSF functions. In addition the IMSF card is also a replacement for the Diagnostic Test Interface (DTI) card. The IMSF card has a single DTI circuit using the standard MSF template or the DTI template.

When the architects of the card use the DTI template to build the card, it has no MSF functionality on it.

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The DTI circuit on the IMSF performs the functions of circuits on a DTI. The DTI circuit on an IMSF card does not support all functionality of a DTI card circuit. The DTI circuit on an IMSF card does support the following diagnostics:

• ITE Loop Back • STE Loop Back • Trunk Receive Level

• Trunk Silence Level • ITE Gate Array Loop Back • Trunk Echo Return Loss

E-911 � Transfer Enhancement

Originally implemented in PointSpan 1.1 and migrated to the PointSpan 2.0 release, this function occurs normally when users transfer a call to an outside trunk and send the Calling Party Number (CPN) of the transferring party out. When users enable this feature and transfer an Emergency call to an outside trunk, they send the CPN of the transferred party out instead of the CPN of the transferring party. This occurs for both supervised and unsupervised transfers.

This feature sends the CPN of the transferred party to the outside trunk when the following conditions are true: • The call being transferred is an Emergency call • The Class of Service of the destination party of the Emergency call has

this feature enabled • The transferring party is the destination party of the Emergency call

The system defines an emergency call as a �911� call, �1-911�, or a call made to an �Emergency� Directory Number defined in the system.

Use this feature in environments where emergency calls that originate on the PointSpan system are routed to an emergency operator destination also resident on the system. As the on-switch, emergency operators process a call they will encounter times where they must transfer the 911 call to the local government PSAP center. When that situation exists, the government 911 operator receives the CPN for the party requiring help, not the CPN of the 911 operator who transferred the call.

E911 Physical Address Resolution

Implemented in PointSpan 2.0, this resolution effort allows the use of a dialable number, different from the extension number, for multi DIRN appearance. It vertically affects all existing installations. It benefits customers with safety in that it supports the E-911 capability required in many states to be able to distinctly identify the location of a 911 call.

Event � Conclusive End of Call

Implemented in PointSpan 2.0, the OAI Call Cleared event indicates that the call clears the system. The system sends this event when the last remaining party disconnects from a call. The system sends the Call Cleared event after all Connection Cleared events are sent.

The OAI Call Cleared event contains the call ID of the cleared call and includes a cause value. Frequently used cause values are: • Last party exited call (cause class 01 cause value 48) • Call ID audit (cause class 01 cause value 49)

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IVS Port Sharing Implemented in PointSpan 2.0, integrated voice support (IVS) port sharing on integrated voice control (IVC): • Uses a single IVS port to play the IVS message to all calls that

requested the same IVS message when the system reaches the end of the delay time or the specified number of calls

• Allows users to configure the speak phrases, speak data, announcement pause, and in agent whisper sharing delay time and the maximum number of calls in the IVS group using the GRPS command

The PointSpan server platform is an evolutionary outgrowth of the Millennium server with features including: • Providing disaster tolerance by server separation • Allowing Multiple server/survivable IP distribution nodes • Equaling or exceeding the M-Server 500,000 BHCC and 3,000,000

CTI messages (on local private network with no network induced delay)

• Increasing the size of the RAM for future software releases • Increasing the speed of the processor over the M-Server • Adding a DVD drive to replace the M-Server DAT tape drive to

increase reliability of backup and software distribution media (allows CD-ROM software distribution)

• Upgrading to three 10 base T/100 base T Ethernet NICs to allow systems to migrate to the 100 Mg Ethernet speeds

• Replacing the M-Server in production to avoid obsolescence issues. • Making software configurable for ECS, NCS, and RCS applications in

simplex or redundant installations

E21 to PointSpan Retrofit

This PointSpan retrofit allows users to convert the Intecom E-21 in any of the three configurations (Cabinet, 30� Rack with UTI, or Millennium) from three partitions with a single control point to three IP Nodes. This vertically affects Intecom E-21 customers migrating to PointSpan. Customers benefit by now assuming a low risk to migrate to PointSpan while keeping the HIB web stable for voice connectivity.

RFE � Relational Front End

Implemented in PointSpan 2.0, the relational front end RFE provides standard ODBC / SQL connectivity between: • The proprietary database • Popular standards-based business reporting and analysis tools • Open programmatic interfaces • Speak phrases • Speak data • Announcement pause • Agent whisper such as Visual Basic

RFE frees third-party interface products such as PointSpan Configuration Manager or PSCM (formerly IQ Admin) from maintenance intensive, slow

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Functions Included Description screen- scraping as a means of extracting and updating the database. It also supplies the database access necessary to support the overall Single Point Entry (SPE) capability.

T1 DTE Time Zone Implemented in PointSpan 2.0, the function for setting the DTE time zone applies to the fact that distributed T1-connected ITEs may be in different time zones from the switching partition. As a result, the time these ITEs display does not reflect the correct time. This feature allows the application to save the time zone of the T1 Distributed ITE card in the database and use it in the time display.


Table 8 includes the functional descriptions for the PointSpan 1.0 release.

Table 8. PointSpan 1.0 Functional Descriptions Functions Included Description

CallNet � CPID Enhancement Implemented in PointSpan 1.0, this feature includes: • Sending the ANI (Automatic Number Identification) or CPN

(Calling Party Number) of a queued ACD call to a Callnet destination

• Adding enhancements to provide better support and management of the ANI capability.

• Adding capabilities to: − Group Callnet steps together in a Callnet super group (similar to

the Agent super group) − Include a new parameter for Satellite Directory Groups to

specify a minimum number of pending system out-calls to place to a Callnet destination.

− Include a new parameter for Satellite Directory Groups to specify a maximum number of pending system out-calls to place to a Callnet destination.

CDR � RSPL Group Records Implemented in PointSpan 1.0

E911 Multiple DIRN Enhancement

Implemented in PointSpan 1.0, the E911 multiple directory number (DIRN) enhancement provides port specific ANI and CID for E911.

ECS � the PointSpan Server Implemented in PointSpan 1.0, the PointSpan Enterprise Control Server (ECS) is capable of supporting the entire network, including all IP Nodes and Remote Telephony Nodes. The ECS has high bandwidth telephony connectivity to all devices on the local network.

IP Distribution Implemented in PointSpan 1.0, this capability increases the total number of system control channels that support additional shelves and remote partitions. IP control reduces the total cost of remote locations as distributed, IP controlled, remote nodes do not require using minimum channels for control purposes. It establishes global nodal interconnect that supports control of redundant distributed locations through IP.

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The IP distribution function includes: • IP control and signaling • Global node interconnect supporting control of redundant distributed

locations via IP • Capability that increases the total number of system control channels

for the support of additional shelves and remote partitions

IP control reduces the total cost of remote locations as distributed, IP-controlled, remote nodes do not require the use of a minimum of six Inter-Exchange Link (IXL) channels for control purposes.

IPN � DIOM/DIOD Support Implemented in PointSpan 1.0, this feature includes: • The IP IOD with two distinct versions: DIOD and DIOM • The distributed IOD:

− Is used in E14-type − Partitions up to four DIODs as a single partition − Is developed from the EIOD and the SIOM − Works with the Millennium II server only − Requires a corporate LAN, a corporate WAN, or a dedicated

Ethernet network • The DIOM is used in E3-type partitions

Siga

GIF

Proc.ISCCCB

IL

Appl.

Proc.

DSPs

Mem Ethernet

T1

Card Design Overview

Figure 1. DIOM Card Design Diagram

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IP Interconnect (IP RSP Link) Implemented in PointSpan 1.0, this function establishes a line card to extend the PointSpan distribution feature with IP voice connections on a 72 port IP Line Card (IPI Card). The IPI card has three times the capacity of the typical IP gateway product on the market today at about the cost of the T1 card required to connect to the gateway. This further reduces the cost of ownership of an EADS TELECOM North America switching system. The IP RSP links function: • Establishes point-to-point IXL RSP link alternative over IP • Is based on the existing control bus slave generic interface to the

Intecom E system, and the associated MCU handling of IXL line card devices

• Is implemented using the newly designed IPI line card • Provides an IPI card design overview in Figure 1. • Has objectives that provide:

− A simple voice distribution over Ethernet and quick deployment − Voice compression capabilities to the EADS TELECOM North

America product line through the Ethernet interface • Provides a foundation for future enhancements to the distribution

function and to other future developments involving voice over IP (VOIP)

IP Voice Transport Implemented as a part of PointSpan 1.0, the PointSpan IP transport function allows IP voice connections between distributed nodes.

NCS � the PointSpan Server Implemented in PointSpan 1.0, the PointSpan Nodal Control Server (NCS) is co-located with IP Nodes and Remote Telephony Nodes. An NCS is a full-featured telephony server capable of operating its �node� as a separate, stand alone telephony system if the link to the ECS fails. A Remote Telephony Node represents a portion of the communications system that is isolated from the ECS high bandwidth LAN.

PointSpan Server Developers configured the PointSpan server in PointSpan 1.0 and the server had 3 application modes: • Allow distribution of the communications system control • Provide fault tolerance and disaster survivability • Use the same basic system hardware with software adjustments to

optimize performance in the specific application

RCS � the PointSpan Server Implemented in PointSpan 1.0, the PointSpan Remote Control Server (RCS) can also be one of the server configurations. The RCS controls co-located Remote Telephony Nodes and is similar to the EADS TELECOM North America Remote Switching Partition. The RCS, by location, does not have the bandwidth to control the entire system.

RTN � Control from Different IPNs

Implemented in PointSpan 1.0, users can convert a T1 distributed RTN to an IP distributed IPN. The commands they use reconfigure the ASP database for a specified RTN partition to make it an IPN partition. The command does not reconfigure any of the OS configuration files. Users

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Functions Included Description must manually modify files such as iodcfg, hosts, and bootptab to add the new DIOD/DIOM cards necessary for the converted partition.

This activity converts survivable RTN partitions into Survivable IPN partitions. It also converts non-survivable RTN partitions into non-survivable IPN partitions.

User Group Expand to 1000 Implemented in PointSpan 1.0, this feature expands the user group to 1000 and represents an increase from 600 while allowing user groups to be identified by the NNX for a specific site

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Chapter 2

CLASS Services Feature Set One

CLASS Services Feature Set One Overview

This chapter defines requirements for the CLASS Services Feature Set One. This CLASS Services Feature Set as defined in this document includes:

• Analog Caller ID Type 2 Calling name and number delivery

• Anonymous Caller Rejection *77 ON, *87 OFF

• Automatic Recall *69 ON

• Automatic Recall OFF (*89) is NOT required with the PointSpan application of this Class service set of features

• Call Forward Activation 72 # ON, 73# OFF

• Selective Call Forwarding Access *63

• Caller ID Block *67 block per call

• Caller ID Unblock *82 unblock per call

CLASS Services Feature Set One as defined in PointSpan 3.0 specifies that the services are:

• A desirable set of Class features marketable to Higher Education, Health Care and other vertical markets

• Controllable as a feature set supporting the individual sale of this feature set

• Controllable by the customer for application control at a feature level

• Controllable from an end user application, as defined by application specifications

• Unless stated otherwise, applicable for all inclusive features to both analog and digital stations

• Unless stated otherwise, applicable for all inclusive features to station to station, station to trunk and trunk to station calling

• Included with available authorization codes (not mandatory) for these features to ensure security as a safe guard against abuse

• Available for customer election to implement these authorization codes

• Required to receive the full Class services functionality for digital or analog display phones or the IVC card

• Available for certain features for per use billing capabilities

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Chapter 2. CLASS Services Feature Set One


• Available with a timer to support the use of analog features activated with a *6 or *7, and Class services activated with a *6n or *7n where n is another digit See tables 10 and 11 for listings of the Analog Features and CLASS Services codes.

• Including and noting to 3rd party development units and partner channel management department appropriate Relational Front End (RFE) and PointSpan Configuration Manager interfaces

CLASS Services Background Information

Class features have been available to residential and business users for several years. Higher education users require campus phone systems having the same features and feature activation as home systems. Thus, this specific set of Class features evolved from these requirements.

CLASS Services Benefits

Class Features Set One gives users additional flexibility to:

• Reach missed callers

• Reject anonymous callers

• Forward calls from their local phone remotely

• Selectively have certain calls forwarded to another number while other numbers can go to their voice mail or not be answered

CLASS Services Feature Requirements and Codes

Table 9 provides a listing of the Analog Features and Table 10 provides the CLASS Services codes.

Table 9. Class Feature Requirements Matrix Feature

Station-By-Station

DIRN-By-DIRN

CDR Record Option

IVC Required

IVC Optional

Feature Set One Remote Access

Automatic Recall

Single Level without confirmation YES YES YES

Two Level with confirmation YES YES YES

Anonymous Caller Rejection YES YES

Call Forward Activation, Remote YES YES YES

Selective Call Forwarding YES YES

CPID Block and Un-Block YES

CPID Type 2 Call Waiting with Name and Number

YES

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Table 10. CLASS Services Feature Codes

Class Feature

Code

Analog Station Feature

Current Activation Code w/ Time Out or #

New CLASS Services Code

Automatic Recall *69 ON Do Not Disturb *6 *69

Anonymous Caller Rejection *77 ON Leave Call Back Message on Busy Line

TAP hear enter *7

N/A

Anonymous Caller Rejection *77 ON To Return a Callback Message left on your Phone

Lift receiver hear Callback or Message *7

*77

Anonymous Caller Rejection *87 OFF N/A N/A N/A

Call Forward Activation 72 # ON N/A N/A N/A

Call Forward Activation 73 # OFF N/A N/A N/A

Selective Call Forwarding *63 ON Do Not Disturb *6 *69

TEEN SERVICE (Selective Distinctive Ringing and Call Waiting) SDRCW

*61 Do Not Disturb *6 *69

Teen Service and SELECTIVE CALL FORWARDING (TSSCF)

*63 Do Not Disturb *6 *69

Caller ID BLOCK *67 Do Not Disturb *6 *69

Caller ID Unblock *82 N/A N/A N/A

N/A N/A Conference TAP #1 N/A

N/A N/A Forward On *3 N/A

N/A N/A Forward Off #3 N/A

N/A N/A Pick Up #7 N/A

N/A N/A Cancel DND #6 N/A

N/A N/A Abbreviated Dial Store or Change Number

#4* N/A

N/A N/A Abbreviated Dial Make Call

#4 N/A

N/A N/A Park TAP *9 N/A

N/A N/A Hold TAP *4 N/A

N/A N/A Intemail *5 N/A

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Type 2 Analog Calling Number Delivery provides the date, time, and the name and number of the calling party to a destination STE station on the PointSpan system. The delivered calling party number is a directory number, a seven-digit NNP number, or the number provided by the public network. Users can find the calling party name delivered for calls internal to the switch in the Directory Lookup System. The calling party name delivered for external calls comes from the network and is associated with the number in the directory listing. Type 1 Analog Calling Number Delivery provides only a subset of date, time, and the calling party number.

Type 2 Analog Calling Number Delivery transmits the calling party name and number when the destination STE station is in an idle on-hook condition. and during a Call Waiting, Caller ID name and number delivery scenario. Type 2 Analog Calling Number Delivery is a CLASS Services feature that allows a user to receive Name and Number information from both internal and external callers if this information is available.

For the calling party name and number to be transmitted, the STE station must be enabled for Type 2 Calling Number Delivery in the PointSpan database.

Type 2 Analog Calling Number Delivery permits a called party to be more informed about the caller by providing numbers and names with incoming calls.

Type 2 Analog Calling Number Delivery applies on an individual station basis through the FONE parameter CID option.

The calling number delivery information exists in the Multiple Data Message Format (MDMF) as defined in TR-NWT-000031 Issue 4, December 1992 �Class Feature: Calling Number Delivery.�

Program this feature per LSSGR FSD 01-02-1070, TR-NWT-001188, and GR-30-CORE.

Analog Caller ID Type 2 Configuration

The Type 2 Analog Calling Number Delivery (Call Waiting with Name and Number) is an optional CLASS Services feature. This feature is available to systems running the PointSpan software load 3.0 and higher and is a purchasable option.

Enable the Type 2 Analog Calling Number Delivery (Call Waiting with Name and Number) feature through the FONE command parameter field CID. All phone lines that have this CID field set will have Type 2 Analog Calling Number Delivery enabled. The decision to use Type 1 or Type 2 Analog Calling Number Delivery is based on which PointSpan software load is currently in use. All PointSpan software loads 3.0 and higher will provide Type 2 Analog Calling Number Delivery.

PointSpan 3.0 supports both Type 1 Analog Calling Number Delivery and Type 2 Analog Calling Number Delivery (Call Waiting with Name and Number) features. Customers

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may have either the Type I or Type 2 Calling Number Delivery feature depending on the PointSpan software load they currently run.

Analog Caller ID Type 2 Operation

The system supports type 2 Analog Calling Number Delivery on analog telephones. Users may apply the activation of this feature on an individual station basis.

Type 2 Analog Calling Number Delivery, a PointSpan 3.0 feature, uses the IVC card configured with a �Frequency Shift Keying Interface� (FSK) application. The FSK application transmits the calling number information to the destination STE station using FSK signaling. The FSK IVC is a shared resource in the PointSpan system. Users assign each port on the FSK IVC to an FSK Group (FSKG). Each switching partition requiring Calling Number Delivery is assigned a FSK Group using the SPAR command. All ports in a partition�s assigned FSK group must be equipped in the partition. The Calling Number information is transmitted to an STE station using an FSK circuit from the FSK group assigned to the partition of the destination STE.

Since Type 2 Analog Calling Number Delivery provides presentation of the Calling Number information for an �off-hook� Call Waiting scenario, the two applicable Calling Number Delivery sequences follow.

1. When a call is destined for an �on-hook� STE station enabled for Calling Number Delivery the following actions occur:

Table 11. Analog Caller ID Call Processing for On-Hook STE Station

Step Action

1. Call Processing acquires a FSK port from the FSKG group assigned to the destination switching partition of the call.

2. Call Processing sends the calling number information to the acquired FSK port where it is prepared for transmission to the destination STE port.

3. Call Processing connects the destination STE port to the FSK port.

4. Call Processing tells the STE station to ring.

5. After the first ring of the STE station completes, the system tells the FSK port to transmit the calling number information it previously received.

6. When the FSK port completes transmission of the calling number information it informs Call Processing that the transmission completed.

7. Call Processing disconnects the FSK port from the STE station and makes the FSK port available for use by another call.

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2. When a call is destined for an �off-hook� (Call Active) STE station enabled for Calling Number Delivery the following actions occur:

Table 12. Analog Caller ID Call Processing for Off-Hook (Active) STE Station

Step Action

1. Call Processing acquires a FSK port from the FSKG group assigned to the destination switching partition of the call.

2. A single Call Waiting Tone is played to the ear of the destination STE station.

3. The calling party name and number information is sent from Call Processing to the acquired FSK port where it is prepared for transmission to the destination STE port.

4. The system breaks the connection for the ear of the destination STE port and Call Processing connects the ear of the destination STE port to the FSK port.

5. The system tells the FSK port to transmit the calling party name and number information it previously received.

6. When the FSK port completes transmission of the calling party name and number information, it informs Call Processing that transmission completed.

7. Call Processing disconnects the FSK port from the STE station and makes the FSK port available for use by another call.

8. Call Processing reconnects the ear of the destination STE station to the other party that was previously connected.

Each calling number transmission requires the use of a FSK port for approximately 3 seconds.

The format of the delivered calling party number depends on the type of call and the user group database. The system displays a directory number for internal calls when one of the following conditions is true:

• The call originated from a directory number that is in the same user group as the destination directory number.

• The call originated from a directory number whose user group shares the same directory number allocation with the originating directory number�s user group.

A seven-digit NNP number displays for internal calls if all of the following conditions are true:

• The originator and destination are on the same switch and,

• The originating and destination directory numbers are in different user groups and,

• The originating and destination user groups do not share the same directory number allocation.

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When an off-switch call is received then the calling party number received from the public network is displayed if one is available.

The format of the calling party name that is delivered, if one is available, is dependant on the type of call.

• For internal calls, a name displays if one is available in the Directory Lookup System.

• When the system receives an off-switch call, the calling party name received from the public network displays.

Analog Caller ID Type 2 Operation and Relationship to Digital ITE Stations

The Type 2 Analog Calling Number Delivery feature exists independently of the Calling Party Number delivery feature for Digital ITE Stations. However, when Type 2 Analog Calling Number delivery is available, users receive the additional Calling Party NAME (when provided) OR the already available NUMBER for Digital ITE Stations.

The implementation of the additional Calling Party Name Delivery for Digital ITE stations requires using the ITE �DISPLAY� button. The ITE �DISPLAY� button permits the system to provide either the Calling Party Name or the Calling Party Number, but not both, in a single display. The previous functionality of the ITE �DISPLAY� button, now permanently altered, provides this new feature. Obviously, an ITE station must be equipped with a �DISPLAY� button in their button template to perform the new feature.

The �DISPLAY� button operates as a toggle of the Calling Party Name and Calling Party Number Delivery for Digital ITE stations in certain scenarios. While on-hook, the �DISPLAY� button provides access to system parameters and settings as in the past. However, for a ringing incoming call, the function of the �DISPLAY� button changes. The ITE station has a preset default established using the Man Machine LINE command to force the station to display the Calling Party Name or Calling Party Number first. So, for an on-hook and ringing incoming ITE call, the preset default Name or Number displays first, and then the �DISPLAY� button for the ITE station toggles the display back and forth between the presentation of Calling Party Name and Calling Party Number information. Each press of the �DISPLAY� button flips the displayed information from Calling Party Name to Calling Party Number and back again. The �DISPLAY� button also operates in this toggle fashion for off-hook situations with and without a call waiting call present.

The contents of the Calling Party Name or Calling Party Number delivered differs from one system to another. Some system trunk groups exist so they use an �incoming call message� when the Calling Party information is not present. Thus when a trunk call originates on a system using a trunk group with �incoming call messages,� and the Calling Party Name or Calling Party Number information is not provided, the system instead displays the �incoming call message� data. For example, the �incoming call message� display could be �Dept XYZ For Bob Smith�. An exception to this rule occurs when a trunk call originates on a system using a trunk group with �incoming call messages� and the system blocks the Calling Party Name or Calling Party Number

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information. In the blocked scenario, the system displays �PRIVATE� instead of the �incoming call message� data.

For systems that DO NOT use an �incoming call message�, two scenarios exist.

1. If the Calling Party Name or Calling Party Number is blocked, �PRIVATE� displays.

2. If the Calling Party Name or Calling Party Number information is not available, then �UNAVAILABLE� displays.

PRI Outbound Transmission of Calling Party Name Information The system supports transmitting Calling Party Name Outbound for PRI trunks on the Dual Span PRI line card only. Single span PRI cards do not support the Calling Party Name Outbound. The Calling Party Name directly associates with the Calling Party Number used. The system default for Calling Party Name exists as it does today for Calling Party Number. If users accept the system default for Calling Party Number and use it for PRI trunk transmission outbound, then the system also uses the default for Calling Party Name if it is available. For cases where the system provides the Calling Party Number from the User Group Calling Party Number parameter 1-4, a new Calling Party Name parameter 1-4 becomes directly associated with the Calling Party Number entry. For cases where the system uses the �DIRN-specific� Calling Party Number from the directory lookup system, the Calling Party Name also comes from directory lookup if it is available. If there is NO Calling Party Number available, NO Calling Party Name transmits.

Analog Caller ID Type 2 Hardware / Software Requirements

The Analog Calling Number Delivery feature requires the following hardware/software:

• An IVC card configured with the �Voiceband Data Transmission Interface� (FSK) application.

• An STE-24 card, STE-36 card, or SASI card (the OPX card does not support this feature).

• A Caller ID enabled STE telephone or other Caller ID device.

• A PointSpan Server software release 3.0 or later.

The Type 1 Analog Calling Number Delivery feature required the same hardware/software listed above, but was available in PointSpan software release 1.1 and �PRE� PointSpan software release 3.0.

System Hardware Configuration Required for Calling Number Delivery

The FSK IVC card supports from 1 to 72 FSK ports used to transmit the calling number information. All ports of an IVC card configured with the FSK application must be assigned to the same FSK group. The IVC cannot support different applications simultaneously with the FSK application. The FSK IVC card can be configured in any

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card slot in the PointSpan system with the exception of slot 16 of a Fiber Distributed Interface Unit.

Each switching partition in the PointSpan system references one and only one FSK group to be used for transmitting the calling number information to any devices within the partition.

Each switching partition equipped with Caller ID devices must have FSK IVC card(s) equipped in the partition. The ports on FSK cards cannot be shared between partitions.

System Database Configuration Required for Calling Number Delivery

Users must configure the following in the database to enable the operation of Type 2 Analog Calling Number Delivery:

• Create an FSK group (FSKG) using the GRPS command.

• Assign an FSK group to the appropriate partition using the SPAR command.

• Create an IVC card with the FSK application using the CARD command and assign all circuits on the card to the appropriate FSK group.

• Enable calling party name and number delivery on the desired STE station using the FONE command.

Analog Caller ID Type 2 Maintenance and Reporting

The system supports FSK port utilization reporting by the TUTL command using an Administrative Software Package (ASP) terminal. It also supports the FSK group idle chain repair and audit by the UTIL;CHN command using an Administrative Software Package terminal.

Analog Caller ID Limitations and Restrictions

The following limitations and restrictions apply to analog caller ID type 2 on this system:

• Unsupported on the OPX card or T1 trunks configured as OPX stations.

• Unsupported �Visual Message Waiting Indicator� feature as specified in Bellcore specification TR-NWT-001401. Some Caller ID equipped telephones also come equipped with VMWI. If VMWI is implemented on the phone using MDMF voice band signaling, VMWI will not function.

• IVC card is not equipped in slot 16 of a Fiber Distributed Interface Unit.

• The FSK IVC exists as a shared resource. Therefore, the possibility exists for no FSK circuits to be available when a Caller ID equipped STE receives a call. When this occurs, no calling party name or number information is transmitted to the STE.

• Does not share the ports on a FSK IVC card between partitions.

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• Does not store the Calling Party Name in CDR.

• Does not transmit the Calling Party Name in any OAI messages (CIMs/EVENTS).

• No Calling Party Name associated with route guide Calling Party Number selections.

• No Calling Party Name provided �OUTBOUND� for Single Span PRI line cards. Only Dual Span PRI cards receive the Calling Party Name information Outbound.

• Using the Display Button to toggle between the display of Calling Party Name and Calling Party Number information remains supported for ISDN BRI telephones.

Analog Caller ID Type 2 ASP Commands Overview

The administrative software package (ASP) commands for analog caller ID include:

• Assign default ITE display order

• Create an FSK group

• Assign FSK group to a partition

• Create IVC card with FSK application

• Enable Calling Number delivery on STE station

• Update system-wide Calling Party Name or update Calling Party Name parameters

• Display feature availability

• Enable trunk group to wait for Calling Party Name messages

Assign Default ITE Calling Party Name or Number to Display First

SELECT COMMAND => LINE

SELECT MODE: PRINT, DISPLAY, UPDATE, LOGGING => U

UPDT MODE: C-Create M-Modify D-Delete P-Copy. => M

DIRECTORY NUMBER............................. => 3007

DIRECTORY TYPE................VOICE LINE

Specify VLIN Field to Modify or - or ?....... => NND

CALLING PARTY INFO TO PRESENT FIRST or ?..U => ?

Presentation default to display calling party name

or number first for a destination ITE station:

NBR...Present Calling Party Number First

NAM...Present Calling Party Name First

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MMMM



Create an FSK Group (FSKG) Using the GRPS Command

SELECT COMMAND => GRPS

SELECT MODE: PRINT, DISPLAY, UPDATE, TITLES, SEARCH => U

UPDT: C-Create,M-Modify,D-Delete,P-Copy...... => C

SPECIFY GROUP NUMBER:........................ => 100

ENTER GROUPS TYPE or ?....................... => FSKG

ENTER TITLE:.....____________________________ =>

Assign the FSK Group to a Partition Using the SPAR Command

SELECT COMMAND => SPAR

SELECT MODE: PRINT, DISPLAY, UPDATE, TITLES => U

ENTER UPDATE TYPE or ?......................P => P

PHYSICAL PARTITION NUMBER: 0-255............. => 1

SPECIFY FIELD TO MODIFY or - or ?............ => FSK

FSK GROUP NUMBER............................ => 100

Create IVC Card with the FSK Application Using the CARD Command

SELECT COMMAND => CARD

SELECT MODE: PRINT, DISPLAY, UPDATE, MOVE => U

UPDT MODE: C-Create M-Modify D-Delete P-Copy. => C

ENTER LOCATION or ?.......................... => 1.2.4

CARD TYPE or ?............................... => IVC

APPLICATION NAME or ?........................ => FSK

Enable Calling Number Delivery on Desired STE Station Using the FONE Command

SELECT COMMAND => FONE

SELECT MODE: PRINT, DISPLAY, UPDATE => U

UPDT MODE: C-Create M-Modify D-Delete........ => M

ENTER PORT, LOCATION, WORK AT HOME or ?...... => 1.2.10.1

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PORT TYPE....................STE

Specify ITE /STE Field to Modify or - or ?... => CID

ANALOG CALLER ID Y=YES; N=NO................N => Y

Update the System-Wide Calling Party Name Using the SPAR Command



ENTER UPDATE TYPE or ?......................P => U

SPECIFY SYSTEM PARAMETER TO MODIFY or - or ?. => CPM

NATL CALLING PARTY NAME or ?..............N => ?

Enter a system-wide default National Calling Party Name

N = None

NATL CALLING PARTY NAME or ?..............N => NAME HERE

Update Calling Party Name Parameters CM1-CM4 Using the UGRP Command

CM1-CM4 parameters directly correspond with Number Parameters CN1-CN4.

SELECT COMMAND => UGRP


UPDATE MODE: C-Create, M-Modify, D-Delete => M

USER GROUP NUMBER (1-1000) OR ?..... => 1

SELECT SUBCOMMAND or ? => UGP

SPECIFY FIELD TO MODIFY or - or ?................... => CN1

NATIONAL CALLING PARTY NUMBER #1 or ?.....214-555-1111 => ?

Enter part or all of a National calling party number

Of the format: NXX-NXX-XXXX.

A partial calling party number (less than 10 digits) must be padded with "X" to complete a 10 digit number

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for example: 713-254-XXXX

Enter N for None.

Enter D to display all facilities indexing this CPN

NATIONAL CALLING PARTY NUMBER #1 or ?.....214-555-1111 => 2145551111

CALLING PARTY NAME #1 or ?.....JOE SMITH => ?

Enter N for None.

CALLING PARTY NAME #1 or ?.....JOE SMITH => TOM GREEN

SPECIFY FIELD TO MODIFY or - or ?..................... => CN2

NATIONAL CALLING PARTY NUMBER #2 or ?.....972-444-1111 => 972254XXXX

CALLING PARTY NAME #2 or ?.....JOE SMITH => ?

Enter N for None.

Enter L to Use Name from Directory Lookup System.

CALLING PARTY NAME #2 or ?.....JOE SMITH => L

Full 10 digit numbers offer the options of Name or None. Partial number options are Name, None, or Use DLS for Name. 0 = None, FF=Use DLS for Name, Otherwise ASCII Name Chars

Display Feature Availability


SELECT MODE: PRINT, DISPLAY, UPDATE, TITLES => D

ENTER DISPLAY TYPE or ?.....................S => F

FEATURE AVAILABILITY:

DELUXE AUTO CALL DISTRIBUTION......YES

ACD CallNet........................NO

ACD CDR EVENT......................YES

INTEMAIL...........................YES

HOTLINE/MEET ME CONFERENCE.........YES

MULTIPLE TIME ZONES................YES

NAME/NUMBER DIRECTORY..............YES

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DYNAMIC AGENT SIGN-ON CAPABILITY...NO

CALL PROGRESS TONE DETECTION.......NO

EXPANDED NUMBER OF BUTTONS.........NO

WORK AT HOME STATIONS..............YES

IVS SERVICES.......................YES

LINE CARD COUNTING.................NO

ANALOG CALLER ID...................YES

Enable Trunk Group to Wait For Calling Party Name Message

SELECT COMMAND => GRPS

SELECT MODE: PRINT, DISPLAY, UPDATE, TITLES, SEARCH => U

UPDT: C-Create,M-Modify,D-Delete,P-Copy...... => M

SPECIFY GROUP NUMBER:........................ => 26

GROUP TYPE.......TRUNK GROUP

Specify TGRP Field to Modify or - or ?....... => NWT

CALLING PARTY NAME WAIT IN MILLSECONDS:......N => ?

Enter the Calling Party wait time to arrive from PRI trunk.

The Wait Time is in 250 Milliseconds increments

Maximum time is 5 seconds (5000 milliseconds)

i.e. 375 is 500 milliseconds.

Or

N for No time.

CALLING PARTY NAME WAIT IN MILLSECONDS:......N => 1000

Anonymous Call Rejection

Anonymous Call Rejection, an incoming call management feature, enables a user to block calls that do not present calling party identification (CPID) name or number. This feature is bundled within CLASS Services Feature Set One.

When customers activate this feature, any callers who have blocked their number from the Caller ID display hear an announcement that the user does not accept anonymous

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calls and they should remove blocking and call back. The called party�s phone does not ring. All other calls ring through as usual. The activation code for this feature is *77; the deactivation code is *87.

• The user can activate the Anonymous Call Rejection feature by dialing the feature code *77.

• The Anonymous Call Rejection feature can be deactivated by dialing the deactivation code *87.

Program this feature per LSSGR FSD 01-02-1260 and GR-657-CORE. Design this feature to fulfill the requirements detailed in the product requirements document for CLASS Services Feature Set One.

The implementation of the *77 and *87 feature code affects the operation of the *7 feature code (Call Pickup) and *8 feature code (ACD wrap up). Due to the fact that there is now a possible second digit that can follow *7 or *8, inter-digit timing occurs to wait for the possible second digit following the dialing of *7 or *8. Now users experience a delay in answering the call after dialing *7 to access the Call Pickup feature or exiting wrap up after dialing *8. Use the inter-digit timing from the user group parameter for �Fast Inter-digit Timing� (UGRP;UGP:FIT). The user can dial *7# or *8# to eliminate the delay.

Configure Anonymous Call Rejection

Anonymous Call Rejection constitutes CLASS Services Feature Set One. Enable it using the CLOS command. Anonymous Call Rejection is supported on analog and digital telephones (ITE and STE). The Anonymous Call Rejection feature requires an IVC card running the �Integrated Voice Services� (IVS) software application to support this CLASS Services feature. The system speaks voice prompts when *77 and *87 processes. The system also speaks a phrase when a call is rejected.

Configure the IVS application to support this feature as described in Table 13.

Table 13. Configure IVS Application for Anonymous Call Rejection

Step Action

8. Use the CLASS Service features SPAR command to assign the IVS group for each partition that has stations.

9. Assign phrase group number for each user group under UGRP/UGP/PGP

10. Record the required phrases of the CLASS Service Anonymous Call Rejection feature with the correct phrase ID as listed in Table 14 within the phrase group assigned for the originator user group.

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Required IVS Phrases for Anonymous Call Rejection

Table 14 provides sample required IVS phrases for configuring anonymous call rejection

Table 14. Required IVS Phrases for Anonymous Call Rejection

Phrase ID Phrase

169 �Anonymous calls are now blocked� (Message is played to user)

170 �Anonymous calls are now allowed� (Message is played to user)

171 �The number you have dialed is not accepting anonymous calls. Please unblock your caller ID and call again.� (Message played to caller.)

The phrases in Table 14 provide examples only. Customers can customize the phrases for their needs as long as each phrase ID listed is used for the corresponding purposes related in the table.

Anonymous Call Rejection Feature Operation When users activate Anonymous Call Rejection on a line then all incoming calls with the Calling Party Number marked as �PRIVATE� are blocked. An anonymous caller to a line with Anonymous Call Rejection activated hears the phrase �The number you have dialed is not accepting anonymous calls. Please unblock you caller ID and call again�. A CDR record available for this feature supports a PER USE pricing scheme selected by the customers for their use. This is in addition to the feature control per user. Each time an anonymous call is rejected if the feature is turned on, a CDR record is generated. The CDR record for this feature can be displayed under CHI command or through AR program.

Anonymous Call Rejection Feature Activation

To activate the Anonymous Call Rejection feature, the user needs to complete the following sequence:

• Lift the handset

• Dial *77

• The system speaks �Anonymous calls are now blocked�

• Hang up to complete the activation

To deactivate the Anonymous Call Rejection feature, the user needs to complete the following sequence:

• Lift the handset

• Dial *87

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• The system speaks �Anonymous calls are now allowed�

• Hang up to complete the deactivation

ASP Commands for Anonymous Call Rejection

Administrative software package (ASP) commands for anonymous call rejection feature include:

These were formerly referenced as man-machine commands.

• Enable feature in CLOS

• Assign IVS circuit group to a partition

• Assign IVS phrase group

• Display feature status


Enable Anonymous Call Rejection in CLOS

SELECT MODE: PRINT, DISPLAY, UPDATE, SEARCH, TITLES => u

UPDT MODE: C-Create,M-Modify,D-Delete,P-Copy. => c

SPECIFY CLASS OF SERVICE #:.................. => 31

ENTER TITLE:.....____________________________________________ =>

CLASS OF SERVICE TYPE or ?................UNV =>

ACCESS CODE ROUTING ALLOWED: Y=YES; N=NO....N =>

TOLL CALLS: Y=YES; N=NO.....................N =>

.

.

ANONYMOUS CALLER REJECTION: Y=Yes, N=No.....Y =>

*** VERIFY/DISPLAY ***

** CLASS OF SERVICE # 31 04/30/02 12:47:02

TYP...CLASS OF SERVICE TYPE..............UNIVERSAL

ACR...ACCESS CODE ROUTING ALLOWED........NO

.

.

ARJ...ANONYMOUS CALLER REJECTION.............YES

DOES UPDATE VERIFY ? => y

TABLE CHANGE PERFORMED

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UPDT MODE: C-Create,M-Modify,D-Delete,P-Copy. =>

Assign IVS Circuit Group for Anonymous Call Rejection Feature to a Partition



ENTER UPDATE TYPE or ?......................P =>

PHYSICAL PARTITION NUMBER: 0 - 255........... => 1

SPECIFY FIELD TO MODIFY or - or ?............ => ?

...ALL

ATG...ANNUNCIATOR GROUP

CB4...FOUR PORT CONFERENCE BRIDGE GROUP

CB8...EIGHT PORT CONFERENCE BRIDGE GROUP

CBC...TWELVE PORT CONFERENCE BRIDGE GROUP

CDR...RSP CDR

DRG...ISDN DATA RATE ADAPTION GROUP

DST...DAYLIGHT SAVINGS TIME TYPE

CIG...CLASS SERVICES IVC GROUP.

.

.

TZN...TIME ZONE

XGR...TRANSCEIVER (SERVICE IPC) GROUP

SPECIFY FIELD TO MODIFY or - or ?............ => CIG

CIG...CLASS SERVICES IVC GROUP: N=NONE....152 =>

SPECIFY FIELD TO MODIFY or - or ?............ =>


** PHYS PARTITION DEFN 05/02/02 13:35:38

*** PARTITION NUMBER: 1

TYP...SWITCHING PARTITION TYPE...........IP DIST NODE

PTP...PLATFORM TYPE......................E14

RED...REDUNDANT LMS ON SSU...............YES

CDR...REMOTE SWITCHING PARTITION CDR.....NO

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MMMM



CIG...CLASS SERVICES IVC GROUP NUMBER....152

.

.

.

DST...DAYLIGHT SAVINGS TIME TYPE.........USA

MTZ...MULTIPLE TIME ZONES................NO

TKF...TAKE-OVER SSU ON COMMUNICATION.....YES

DOES UPDATE VERIFY ? => Y



Assign IVS Phrase Group for Anonymous Call Rejection Feature






SPECIFY FIELD TO MODIFY or - or ?..................... => ?

...ALL

AGN...ATTENDANT GROUP

CN1...CALLING PARTY NUMBER #1




CNO...CALL CENTER NUMBER

COG...CALL ORIGINATION GROUP

CRD...CALL RECORDING DIGITS

HN1...HOME NNP NUMBER (Choice 1)




HNP...HOME NPA NUMBER

IAG...INTERCEPT ATTENDANT GROUP

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ILC...INTER-LATA CARRIER CODE

IMC...InteMail MESSAGE CENTER SDGP

IMD...InteMail DIRECT CALL SDGP

IUG...InteMail USER GROUP LIST

LOC...LOCAL/LOCAL-TOLL ROUTING

MOH...MUSIC ON HOLD PORT

NUG...INTER-UGRP NNP USER GROUP LIST

.

.

.

PGP...CLASS SERVICE PHRASE GROUP

.

.

.

SPECIFY FIELD TO MODIFY or - or ?..................... => PGP

CLASS SERVICE PHRASE GROUP NUMBER....................N => 1

SPECIFY FIELD TO MODIFY or - or ?..................... =>


** USER GROUP PARAMETERS FOR USER GROUP #1 07/19/02 13:12:42

MOH...MUSIC ON HOLD PORT NUMBER...................NONE

CNO...CALL CENTER NUMBER..........................1

IMD...InteMail DIRECT CALL SDGP NUMBER............NONE

IMC...InteMail MESSAGE CENTER SDGP NUMBER.........NONE

IUG...InteMail LAMP MESSAGE USER GROUPS...........OWN

OCC...OAI NUMBER FOR OAI ASSOCIATED MEMBER........NONE

AGN...ATTENDANT GROUP ............................NONE

IAG...INTERCEPT ATTENDANT GROUP...................NONE

PCG...PARK CHANNEL GROUP .........................NONE

COG...CALL ORIGINATION GROUP .....................NONE

HNP...HOME NPA ...................................NONE

HN1...HOME NNP NUMBER #1..........................NONE

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MMMM






NUG...INTER-USER GROUP NNP USER GROUPS............OWN

.

.

.

PGP...CLASS SERVICE PHRASE GROUP..................1

.

.

.



Display Anonymous Call Rejection Feature Status


SELECT MODE: PRINT, DISPLAY, UPDATE, LOGGING => D


** VOICE LINE DEFINITION 09/03/02 16:36:55

DRN...DIRECTORY NUMBER...................8001

UGP...USER GROUP NUMBER..................1

COS...CLASS OF SERVICE...................1

CPG...CALL PICKUP GROUP NUMBER...........0

HNC...HOME NNP NUMBER....................(NONE)

AAL...ACD AGENT LINE.....................NO

***...Anonymous Call Rejection...........ON

HUN...HUNT PILOT NUMBER..................NONE

OAM...OAI ASSOCIATED MEMBER..............NO

APR...AUTOMATIC PRIVACY RELEASE..........NO

CAD...100 NUM ABBREVIATED DIALING........NO

DIA...STATION DIAGNOSTIC ALLOWED.........NO

FIE...CALL FORWARD - INTERNAL/EXTERNAL...NO

CFN...CALL FORWARD - NO ANSWER...........INACTIVE

MMMM MMMM



CFB...CALL FORWARD - BUSY................INACTIVE

CFA...CALL FORWARD - ALL.................INACTIVE

HOT...HOT LINE DIRECTORY NUMBER..........INACTIVE

OHA...OFFHOOK ALERT DESTINATION NUMBER...INACTIVE

TOD...TIME OF DAY RESTRICTIONS...........NO

VID...InteMail ID FOR VOICE LINE.........NONE

CNC...NATIONAL CALLING PARTY # CONTENTS..NONE

STATION TYPE BUTTON RING OPTION

RETURN CONTINUES DISPLAY..... =>

001.2.04.01 ITES 1 RING

END OF DISPLAY

Display Anonymous Call Rejection Feature Availability






ACD CallNet........................NO

ACD CDR EVENT......................YES

INTEMAIL...........................YES




.

.

DYNAMIC AGENT SIGN-ON CAPABILITY...NO CALL PROGRESS TONE DETECTION.......NO



IVS SERVICES.......................YES


MMMM

MMMM



ANONYMOUS CALLER REJECTION.........YES

ENTER DISPLAY TYPE or ?.....................S =>

Call Forward The CLASS Service Call Forward feature allows users set up the ability to forward calls to a designated destination number. Activate this feature by dialing the activation code 72#. Once activated, all calls to the DIRN that has the CLASS Service Call Forward feature activated are forwarded to the user-specified number. To deactivate the CLASS Service Call Forward feature, enter the deactivation code 73#. CLASS Service Call Forward differs from the standard Call Forward feature in the way it is activated and deactivated.

Call Forward Configuration Enable Call Forward in the Class of Service (CLOS) command.

Call Forward Operation

CLASS Service Call Forward feature forwards all calls to a destination number established by the users once they activate the feature. To activate and deactivate the Call Forward feature use the CLASS Service activation methods described in Table 15 and the procedure specified in the section labeled Deactivate CLASS Service Call Forward.

Activate CLASS Service Call Forward

To activate Call Forward follow the steps detailed in Table 15.

Table 15. Call Forward Activation Procedure

Step Action Result

1. Lift handset and dial 72# Zip tone plays to prompt for the forward destination number

2. Enter the destination number If the forward destination number is a toll call or outside the defined calling area, as defined by the users normal restrictions, the system treats this call the same as it treats normal station restrictions

3. Provide authorization

Customer may insert the authorization to support normal call restrictions

Zip-zip tone plays if authorization is valid

Example:

The customer requires an authorization code to place a long distance or toll call

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Step Action Result

4. If authorization is invalid, the system plays a re-order (review step 3).

Customer may insert the authorization to support normal call restrictions

Deactivate Call Forward To deactivate CLASS Service Call Forward:

• Lift handset

• Dial 73#

• Zip-zip tone is plays and the feature becomes deactivated.

Call Forward Restrictions and Limitations For the CLASS Service Call Forward activation process to work, several restrictions in the user group setting must be satisfied:

• FDD: Define digit 7 as a dialing level that requires accepting at least 3 digits input.

• If digit 7 is defined as Two Digit Disposition dialing, users must define the 72 and 73 as dialing levels that require accepting at least 3 digits input.

• If digit 7 is defined as Numeric Feature Code dialing level for up to at least 3 digits, 72# and 73# take priority over Feature Code 72 and 73.

• If users define digit 7 as Directory Number with variable length, and 72 or 73 as a valid directory number, the system treats 72# and 73# as directory number.

• Users must NOT define 7, 72, and 73 as Invalid, Dialing Blocked (INVD).

Selective Call Forwarding (SCF)

Selective Call Forwarding (SCF) is an incoming call management feature allowing customers to define a special list of incoming telephone numbers to be forwarded to a remote destination. This feature forwards incoming calls to the designated remote station based on the directory numbers in the users Selective Call Forwarding list. Users can assign no more than eight forwarded numbers per directory number. Selective Call Forwarding exists when a user receives a call from someone whose telephone number is programmed into the users� Selective Call Forwarding screening list. Subscribers have the ability to control their directory list of forwarded directory numbers.

The PointSpan system has several other call forwarding services available such as Call Forward All, Call Forward Busy, Call Forward No Answer, etc. When users activate Selective Call Forward for a voice line it takes precedence over all other call forwarding services.

Dial *63 to access selective Call Forwarding.

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Implementing the *63 feature code may affect the operation of the *6 feature code (Do Not Disturb). Since a second digit following the *6 is now possible, the system allows inter-digit timing to wait for the possible second digit following the dialing of *6. Users experience a delay before receiving the confirmation tone after dialing *6 to turn on Do Not Disturb. The inter-digit timing used is from the user group parameter for �Fast Inter-digit Timing� (UGRP;UGP:FIT). Users may dial *6# to eliminate the delay.

Users can access the Selective Call Forwarding feature remotely by using the Remote Access feature. To access SCF remotely, users must dial the �Remote Access� feature DIRN and enter the directory number of the voice line for SCF access and the Personal Identification Number (PIN) for the desired voice line. After the system verifies the directory number and PIN, users can then dial *63 to access SCF for the specified directory number.

Selective Call Forward Configuration Systems running the PointSpan software load 3.0 and higher make the Selective Call Forwarding feature available as a purchasable option included in CLASS Services Feature Set One. Enable the Selective Call Forwarding feature in the Class of Service of the desired voice line. All phone lines that have this Class of Service field set enable this feature.

The Selective Call Forwarding feature requires an IVC card running the �Integrated Voice Services� (IVS) software application. To configure the IVS application to support this feature perform the following:

• Users must assign the IVS group for each partition that has stations using the CLASS Service features. To do this, update the CIG field under the SPAR for the desired partition number.

• Users must assign the User Group for each user of Selective Call Forwarding an IVS phrase group number to use for the required IVS phrases. To do this, update the CPG field under the UGRP;UGP command.

• Users must record the required phrases of the CLASS Service Selective Call Forwarding using the correct phrase ID as listed in Table 16 and assigned them to the phrase group designated in the User Group.

Table 16. Selective Call Forward IVS Phrases and Associated Phrase IDs

Phrase ID Phrase

1 �Zero�

2 �One�

3 �Two�

4 �Three�

5 �Four�

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Phrase ID Phrase

6 �Five�

7 �Six�

8 �Seven�

9 �Eight�

10 �Nine�

11 �Ten�

127 <dn>�is an invalid number�

131 �private�

133 �Selective Call Forwarding is on.�

134 �Selective Call Forwarding is off�

135 �There is one entry on your list�

136 �There are no entries on your list�

137 �There are� <number>

138 �entries in your list�

139 �Your calls will be forwarded to� <dn>

140 �if this number is correct press 1, if this number is not correct press 0 to change it�

141 �please dial the number to which you want your calls forwarded, followed by the pound key�

142 <dn> �is an invalid destination�

143 �To turn on Selective Call Forwarding press 3�

144 �To turn off Selective Call Forwarding press 3�

145 �To add an entry to your list press the pound key�

146 �To remove an entry from your list press the star key�

147 �To hear entries on your list press 1�

148 �to hear these instructions again press 0�

149 �you have made an invalid selection�

150 �Your list is full, you must remove a number before you can add a new number to your list�

151 �dial the number to be added followed by the pound key. To add the previous caller to your list press zero one followed by the pound key�

152 �the number for the previous caller is not available�

153 �the number you have added is� <dn>

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Phrase ID Phrase

154 �dial the number to be removed followed by the pound key. To remove the number of the previous caller dial 01 followed by the pound key. To remove all entries from the list dial zero eight followed by the pound key, to remove all private entries from the list dial zero nine followed by the pound key.�

155 �the number you have removed is �<dn>

156 <dn> �is not on your list.�

157 �there are no private entries on your list�

158 �including � <number>

159 �private entries�

160 �the first entry on your list is � <dn>

161 �next � <number>

162 �press any key to stop reading the list and return to the main menu�

163 �the digits you entered have been cleared�

164 �private entry�

165 <dn> �is already on your list�

166 �the number is already on your list as a private entry�

167 <dn> �is an invalid number or was not terminated with a pound�

168 �the number of the last calling party is not available�

172 �there is one private entry on your list�

The phrases listed in Table 16 represent sample phrases. Customers can customize the phrases for their needs as long as they use each phrase ID listed for its corresponding purpose.

Selective Call Forward Operation

Selective Call Forwarding support exists on both digital and analog telephones. Access Selective Call Forwarding on a per voice line basis. Users may access Selective Call Forwarding for a voice line in 2 ways:

1. Going off-hook on the desired voice line and dialing *63.

2. Dialing a �Remote Access� feature directory number and entering the desired voice line�s directory number, PIN, and then dialing the *63 feature code.

Selective Call Forwarding allows users to forward incoming calls from specific numbers compiled by the user to a destination specified for Selective Call Forwarding. Users can

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store a maximum ten numbers in the SCF list per directory number. Each number in the list can be a maximum of 10 digits in length.

Receive a call when SCF Active

When a call arrives at a voice line that has Selective Call Forwarding activated, the PointSpan system acquires the number of the calling party and compares it to the SCF list for the destination voice line.

• If the calling party�s number does not appear in the SCF list for the destination voice line, the call terminates at the destination voice line. In other words, the normal ringing process, call waiting process, and/or other call forwarding services occur).

• If the calling party�s number does appear in the SCF list for the destination voice line, the destination station receives a �reminder ring� (one short ring) and the call immediately forwards to the SCF destination specified by the users when they activated SCF. Users cannot answer the call at the forwarding station when SCF is active.

The PointSpan system has several other call forwarding services available such as:

• Call Forward All

• Call Forward Busy

• Call Forward No Answer

When Selective Call Forward is activated for a voice line it takes precedence over all other call forwarding services.

• If Selective Call Forwarding is active with any other call forwarding service and if the calling party number is on the selective call forward list, the incoming call forwards to the destination specified for selective call forwarding.

• If the incoming calling party number is not on the SCF list, the call routes to the appropriate call forward destination.

Access Selective Call Forwarding

Access this feature by dialing the key sequence *63. If the user�s Class of Service does not allow access to Selective Call Forwarding, the system plays the reorder tone.

When users access Selective Call Forwarding by dialing *63, they hear announcements providing the following information:

• The current status of SCF (active or inactive).

� If SCF is active then the user hears �Selective Call Forwarding is on�

� If SCF is inactive then the user hears �Selective Call Forwarding is off�

• The current size of the user�s SCF list.

� If users have no entries in their lists, they hear �there are no entries in your list�

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� If users have entries in their lists, they hear �there are <number> entries in your list�

• The current forward destination (if SCF is active).

� If SCF is active when users dial *63, they hear � your calls will be forwarded to <number>� and they are prompted to confirm or change this number

� The system then prompts �if this number is correct press 1, if this number is not correct press 0�

� If users press �1� then the system speaks the menu options

� If users press �0� to change the destination, the system prompts them to enter a new number

The section titled �Changing the Forward Destination� describes this process.

The list of menu options available to the user.

• Activating or deactivating SCF

• Adding a number to the SCF list

• Removing a number from the SCF list

• Hearing the numbers on the SCF list

• The list of menu options spoken to users include:

� �To hear entries on your list, press 1�

� If SCF is active the user hears �to turn off selective call forwarding, press 3�

� If SCF is inactive the user hears �to turn on selective call forwarding, press 3�

� �To add an entry to your list, press the pound key�

� �To remove an entry from your list, press the star key�

� �To hear this menu again, press zero�

A user can press a menu selection any time after the status announcements begin. The user does not have to wait for the system to speak the desired menu option before pressing the key for that option.

Selective Call Forwarding Access Examples

To access SCF when the feature is inactive:

1. Dial *63

2. You hear:

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• �Selective Call Forwarding is off.�

• �there are 3 entries on your list.�

• �To hear entries on your list, press 1.�

• �To turn on selective call forwarding, press 3.�

• �To add an entry to your list, press the pound key.�

• �To remove an entry from your list, press the star key.�

• �To hear this menu again, press 0.�

To access SCF when the feature is active:

1. Dial *63.

2. You hear:

• �Selective Call Forwarding is on.�

• �There are 3 entries on your list.�

• �Your calls will be forwarded to <number>, if this number is correct press 1, if this number is not correct press 0 to change it.

3. If you press 0 indicating the number is incorrect, the system starts again at step 4. If you press 1 indicating that the number is correct, the system allows you to continue at step 5.

4. You hear �Please dial the number to which you want your calls forwarded, then press the pound key.�

Enter <number>.

You hear �your calls will be forwarded to <number>, if this number is correct press 1, if this number is not correct press 0 to change it.�

If you press 0, the system executes step 4 again, if you press 1, the system executes step 8.

5. You hear:

• �To hear entries on your list, press 1.� • �To turn off selective call forwarding, press 3.� • �To add an entry to your list, press the pound key.� • �To remove an entry from your list, press the star key.� • �To hear this menu again, press 0.�

Using the Editing Features of Selective Call Forwarding

This section describes how to use the different menu options of Selective Call Forwarding. The following descriptions assume the user already accessed SCF by dialing *63.

Activate Selective Call Forwarding

Activate Selective Call Forward by pressing �3.� When you activate SCF, the voice line�s SCF list and Selective Call Forward destination from the previous activation still exist.

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Therefore if there numbers in the voice line�s SCF list are no longer required, you must remove them from the list by entering the proper menu option. When you activate Selective Call Forwarding, you receive notification of the current call forward destination for the voice line and must confirm or change it. If you do not confirm or enter a call forward destination, Selective Call Forward remains in active on that voice line.

The following represents an example of activating SCF:

1. Dial *63

2. You hears:








3. Press 3 to activate selective call forwarding.

• If the voice line has a previously defined forward destination number, execution continues at step 4.

• If there is no forward destination number defined, execution continues at step 6.

4. You hear �your calls will be forwarded to <number>, if this is number is correct press 1, if this number is not correct press 0 to change it.�

5. If you press 0 indicating the number is incorrect, step 6 executes. If you press 1 indicating the number is correct, step 8 executes.


7. You enter <number>

• You hear �your calls will be forwarded to <number>, if this number is correct press 1, if this number is not correct press 0 to change it.�

• If you press 0, step 6 executes again, if you press 1, step 8 executes.

8. You hear �selective call forwarding is on.� Then you hear

• �To hear entries on your list press 1.�

• �To turn off selective call forwarding press 3.�

• �To add an entry to your list press the pound key.�

• �To remove an entry from your list press the star key.�

• �To hear this menu again press 0.�

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Deactivate Selective Call Forwarding

Deactivate Selective Call Forwarding by pressing 3. When you deactivate SCF, the system does not delete the voice line�s SCF list and selective call forward. This information remains in place and available the next time you activate SCF on that voice line.

The following represents an example of deactivating SCF.

1. Dial *63.

2. Press 3 to deactivate selective call forwarding.

3. You hear �selective call forwarding is off.�

4. You hear:

• �To hear entries on your list press 1.�

• �To turn on selective call forwarding press 3.�


• �To remove an entry from your list press the star key.�


Change the Call Forward Destination You can change the Selective Call Forwarding destination number using 2 different actions:

1. When you dial *63 dialed and SCF is active.

2. When you press �3� to activate SCF.

In both cases, you hear a prompt informing you of the current SCF destination number for the voice line and asking you to confirm this destination number by pressing �1� or to change the number by pressing �0.�

When you press �1� to confirm the destination number, you hear the next set of prompts appropriate based on whether you just dialed *63 or pressed �3� to activate SCF.

When you press �0� to change the SCF forward destination, the system prompts you to enter a destination number followed by the pound (#) key. When you enter the forward destination, you must dial the number as you normally would including any access codes (such as dialing �9� to get outside), account codes, authorization codes, inter-LATA carrier codes (10XXX), etc. If during the dialing of the destination number you realize that you entered an incorrect digit, you can press the star key (� *�) to clear the dialed digits. When you press the star key, the system clears the digits and you return to the main menu.

The system verifies your destination number to insure that it is a valid call forward destination. The system then validates the destination number against the voice line�s User Group and Class of Service to verify:

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• The voice line is allowed to dial the type of number requested

• The voice line is allowed to forward calls to the type of number requested

All User Group and Class of Service restrictions that apply to the standard call forward feature of the PointSpan system also apply to the Selective Call Forwarding feature. If you enter an invalid forward destination, you receive notification that you entered an invalid number (� nnnnnnn is an invalid destination�) and are prompted to enter another number.

Once you enter a valid forward destination, the system speaks the destination number back to you and asks you to confirm the number by pressing �1� or to change the number by pressing �0.�

When you confirm a forward destination number, the feature continues with a set of prompts appropriate for the next step of the action you will perform.

The following represents an example of changing the call forward destination.

1. Dial *63 when SCF is active or select option 3 from the menu to activate SCF.

2. You hear �your calls will be forwarded to <number>, if this number is correct press 1, if this number is not correct press 0 to change it.�

3. If you press 0 indicating the number is incorrect, the system executes step 4. If you press 1 indicating that the number is correct, go to step 8.


5. Enters <number>.

6. You hear �your calls will be forwarded to <number>, if this number is correct press 1, if this number is not correct press 0 to change it.�

7. If you press 0 again, the system executes step 4 again, if you press 1, go to step 8.

8. You hear the next announcement for the action you entered in step 1.

Add Entry to the Selective Call Forward List

To add entries to the Selective Call Forwarding list, press the pound key �#� when the system speaks the menu options.

The SCF list can contain up to 10 numbers. If the list already contains 10 entries when you try to add another list entry, you receive notice that the list for the desired voice line is full and you must remove entries before you can add another entry to the list.

When you press the pound key, the system prompts you to enter a number to be added to the SCF list. There are 2 ways you can specify a number to be added to the list:

1. You can enter a specific number to be added.

2. You can dial �01#� to have the number of the last calling party added to the list.

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When you enter a specific number to be added to the list, the system speaks an announcement indicating the number added to the list. You can enter a number from 1 to 10 digits in length to the list. The system does not validate the number you entered and enters it into the SCF list as dialed. If you entered a number in error, you must remove the number from the list by returning to the main menu and selecting the option to remove a number from the list. If during the dialing of a number you realize you entered an incorrect digit, you can press the star key (� *�) to clear the dialed digits. When you press the star key, the system clears the digits and returns you to the main menu.

When you dial 01# to add the number of the last calling party, the system checks to see if the number of the last calling party is available. If the number is not available then an announcement plays indicating that the number of the last caller is not available. If the number is available but marked as �private� when it was received, the system adds the number to the list. Since private numbers cannot be announced, an announcement indicates that a private number is added to the list. If the number is available and not private then the system announces the number added to the list.

The following represents an example of adding an entry to an SCF list that is not full:

1. Dial *63

2. You hear:








3. Press # to add an entry to the SCF list.

4. You hear �dial the number to be added followed by the pound key, to add the last calling party, dial 01 followed by the pound key�

5. Dial 01# or enter a number

6. You hear �the number you have added is <number>.

7. You hear :






The following represents and example of adding an entry to a full SCF list:

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1. Dial *63

2. You hear




• �To turn on selective call forwarding press 3.�




3. Press # to add an entry to the SCF list.

4. You hear �your list is full. You must remove a number before you can add a new number to your list.�

5. You hear:


• �To turn off selective call forwarding, press 3.�




Remove an Entry from Selective Call Forward List

To remove entries from the Selective Call Forwarding list, press the star key �*� when the system announces the menu options.

When you press the star key, you have several options for removing entries from the list. The following are possible to remove an entry:

• To remove a specific entry from the list, enter the number followed by the pound key.

• To remove the number of the last caller, press 01 followed by the pound key.

• To remove all entries from the list, press 08 followed by the pound key.

• To remove all private entries from the list, press 09 followed by the pound key.

When you press the star key to enter the remove entry menu and there are no entries in the list, the system speaks an announcement informing you that there are no entries in the list for the voice line.

To remove a specific entry from the list the user enters a number followed by the pound key. If the specified number is not on the SCF list an announcement is spoken (�nnnnn is not in your list�) indicating that the number is not on the list. If the number is on the SCF list then it is removed and an announcement is spoken (�the number you removed is

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nnnnnn�) indicating the number that was removed. When a number is specifically entered and removed, the removed number is always spoken, even if the number on the list was marked as private. If during the dialing of a number the user realizes that an incorrect digit has been entered then the user can press the star key (� * �) to clear the dialed digits. When the star key is pressed the digits are cleared and the user is returned to the main menu.

To remove the number of the last calling party from the SCF list you can press 01#. If there is no number for the last calling party, the system speaks an announcement indicating that the number for the last calling party is unavailable. If the number for the last calling party is available but it is not on the SCF list, the system speaks an announcement indicating that it did not find the number on the SCF list. If the requested number is on the SCF list, the system removes the number and speaks an announcement giving the removed number. If you use the 01# option to remove a number and marked the last calling number as a private number, that number cannot be spoken. Instead, the system announces that it removed a private number.

When you remove all entries on the list because you dialed 08#, the system announces that there are no more entries on the list.

When you remove all private entries from the list because you dialed 09#, the system announces that there are no more private entries on the list. The system provides this announcement even when there were no private entries on the list.

The following represents an example of removing one entry from a SCF list: 1. Dial *63 2. You hear:







• �To hear this menu again, press 0.� 3. Press * to remove an entry from the SCF list. 4. You hear :

• �Dial the number to be removed followed by the pound key.�

• �To remove the last calling party, dial 01 followed by the pound key.�

• �To remove all entries from the list dial 08 followed by the pound key.�

• �To remove all private entries from the list, dial 09 followed by the pound key.� 5. Dial 01# or enter a number. 6. You hear �the number you have removed is <number>.�

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7. You hear:






The following represents an example of removing all entries from a SCF list: 1. Dial *63 2. You hear:










• �To remove all entries from the list, dial 08 followed by the pound key.�

• �To remove all private entries from the list, dial 09 followed by the pound key.�

5. Dial 08# to remove all entries. 6. You hear �there are no entries on your list.� 7. You hear:






The following represents an example of removing all private entries from a SCF list: 1. Dial *63 2. You hear:

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• �To remove all entries from the list, dial 08 followed by the pound key.�

• �To remove all private entries from the list, dial 09 followed by the pound key.�

5. Dial #9 to remove all private entries. 6. You hear:






Hear Numbers on the Selective Call Forward List

You can review the Selective Call Forwarding list for a voice line by pressing �1�. When you press �1,� the system speaks each number on the SCF list. If you have private numbers on the SCF list, the system announces how many private numbers are on the list followed by each of the public numbers in the list.

The following represents an example of hearing all entries on a SCF list: 1. Dial *63 2. You hear:






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• �To hear this menu again, press 0.� 3. Press 1 to hear entries on the SCF list. 4. You hear �you may press any key at any time to return to the main menu.� 5. If there are no entries on the list you hear �there are no entries on your list� and

the system continues at step 9. 6. If all entries on the list are public you hear �there are <number> entries on your

list.� Then you hear:

• �The first entry on your list is <number>.�

• �Next, <number>� through all the numbers until the system lists all public entries.

7. If some entries on the list are private you hear �there are <number> entries on your list, including <number> private entries.�

8. If all entries on the list are private, you hear �There are <number> private entries on your list.�

9. If there are no more numbers on the list, the system stops. 10. You hear:






Selective Call Forwarding ASP Commands

Administrative software package (ASP) commands for anonymous call rejection feature include:

These were formerly referenced as man-machine commands.

• Enable feature in CLOS

• Assign IVS circuit group to a partition

• Assign IVS phrase group


Enable Selective Call Forwarding (SCF) in Class of Service

SELECT COMMAND => CLOS

SELECT MODE: PRINT, DISPLAY, UPDATE, SEARCH, TITLES => U

UPDT MODE: C-Create,M-Modify,D-Delete,P-Copy. => M

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Specify CLOS Field To Modify or - or ?....... => SCF

SELECTIVE CALL FORWARDING: Y=YES; N=No ....Y =>

Assign the IVS Circuit Group using the SPAR Command

Use this procedure with CLASS Services features to assign the IVS circuit group to a partition.






...ALL





CDR...RSP CDR



CIG...CLASS SERVICES IVC GROUP

.

.

.

TZN...TIME ZONE




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MMMM












.

.

.







Enter IVS Phrase Group for Required Selective Call Forwarding IVS Phrases







...ALL




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.

.

.


.

.

.






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MMMM













HNP...HOME NPA ...................................NONE






.

.

.


.

.

.



Display Selective Call Forwarding Availability






ACD CallNet........................NO

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ACD CDR EVENT......................YES

INTEMAIL...........................YES




.

.





IVS SERVICES.......................YES


SELECTIVE CALL FORWARD.............YES


Automatic Recall or Automatic Call Return

Automatic recall return, an incoming call management feature, allows users to automatically redial the last incoming number without knowing the number or the calling party. This feature is sometimes called Automatic Call Return (ACR).

To activate this feature dial the initiation code *69. The system calls the last incoming number that rings to the station after users initiate the feature. If the recalled number is busy and users want to call the number again, they must dial the initiation code *69 again.

This feature has an available CDR record that supports a PER USE pricing scheme customers select for their users. This is in addition to the feature control per user.

Configure Automatic Recall

Automatic Recall constitutes a sub-set of CLASS Services Feature Set One and is a purchasable option.

Enable the Automatic Recall feature in the Class of Service command. If customers want the system to speak the date, time, and number of the last call received and use voice prompts when dialers use *69, they must also purchase the IVS feature and configure it using:

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• Assign the IVC circuit group for each partition that has stations using the CLASS Service features with the SPAR/P/CIG command

• Assign phrase group and phrase ID for the required phrases of the CLASS Service Automatic Recall feature under UGRP/UGP command

Required new phrases for this configuration include:

Table 17. New Phrases

Phrase ID Contents

1 �0�

2 �1�

3 �2�

4 �3�

5 �4�

6 �5�

7 �6�

8 �7�

9 �8�

10 �9�

11 �10�

12 �11�

13 �12�

14 �13�

15 �14�

16 �15�

17 �16�

18 �17�

19 �18�

20 �19�

21 �20�

22 �30�

23 �40�

24 �50�

34 �1st�

35 �2nd�

36 �3rd�

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Phrase ID Contents

37 �4th�

38 �5th�

39 �6th�

40 �7th�

41 �8th�

42 �9th�

43 �10th�

44 �11th�

45 �12th�

46 �13th�

47 �14th�

48 �15th�

49 �16th�

50 �17th�

51 �18th�

52 �19th�

53 �20th�

54 �30th�

64 �January�

65 �February�

66 �March�

67 �April�

68 �May�

69 �June�

70 �July�

71 �August�

72 �September�

73 �October�

74 �November�

75 �December�

84 �AM�

85 �PM�

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Phrase ID Contents

110 �Oh� (for time)

128 �From�

129 �the Last calling number is not available�

130 �Received at"

131 �Private�

132 �Please press 1 to place the call or hang up to cancel your call.�

Use Automatic Recall

In the Automatic Recall feature, call processing stores the last calling number for each line. If the Attendant Console extends the last incoming call, the system obtains the originator�s number from the Attendant Console Group and stores it as the last calling number. The last incoming number remains until the system receives another call. If a call comes in and there is no calling party number (CPN) available, the last incoming number clears, and no number is available for recall. If an ITE station has multiple lines, then the Automatic Recall feature recalls the last number that called the selected line.

To initiate Automatic Recall, users must go off hook (pick up the phone) and dial *69.

Automatic Recall Scenario

In Automatic Recall, if the last incoming number was a toll call or outside the defined calling area defined by the users normal restrictions, the system treats the call the same as the normal restriction for that station. The system has an authorization step so customers can insert it to support normal call restrictions.

The following scenario provides an example of using an Automatic Recall authorization code:

The customer requires an authorization code to place a toll call. The system prompts the recalling party for an authorization code. Upon acceptance of the authorization code, the system issues a zip-zip tone and allows the user to place the call.

The Automatic Recall feature only tries to call the recalled number once. If the destination line is busy, the user hears the busy tone. Users need to re-initiate Automatic Recall if they wish to call the last incoming number again. There is no callback function for a busy Automatic Recall destination. This exists because if the return call is for an outside number such as station to trunk or to another PBX via IXL trunk, the system cannot call back to the recall destination.

When users dial *69 to initiate a call, the CDR record dialing description indicates that the dialer used *69. When recalling a station (when CDR records are not normally generated), the system generates a CDR record when dialers use *69 to initiate the call. If

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users abort *69 or no number is available to call back, the system generates no CDR record.

Auto Call Return Modes of Operation Two modes of operation exist for Automatic Recall.

1. Automatic Recall with confirmation:

• In this mode, the user hears that the number is to be dialed and is asked to confirm. The system informs the user in one of two possible methods:

• The system displays the date, time, and phone number of the last incoming call on the phone if the station is equipped with a display

• The user hears the spoken date, time, and number of the last incoming call if the users configured the IVS with the appropriate phrases.

2. Automatic Recall without confirmation: In this mode of operation, users cannot see or play the return call number. This is for STE phones with IVS phrases unavailable. The user thus does not have the option to confirm the feature. The system calls the last incoming number to that station right after the feature is activated without waiting for user confirmation.

ITE phones can have both modes if users set up the IVS feature and have IVS phrases available. STE phones only have IVS-spoken information if they have IVS available.

After users receive the information, they are prompted to OK the call. The prompt can take one of two forms:

1. A voice prompt requesting users press 1 to continue or hang up to abort the call with a zip tone sound if IVS phrases are unavailable

If users assign the partition with a defined IVS group but the system does not find the required phrases and the station is not a display phone, then the feature operates in the mode of Automatic Recall without confirmation.

2. Automatic Recall without confirmation.

Activate Automatic Recall Without IVS Configured

To activate Automatic Recall with confirmation with no IVS configured:

Table 18. Activate Automatic Recall without IVS Configured

Step Action

1. Lift the telephone handset.

2. Dial *69.

MMMM

MMMM



Step Action

3. Display date, time and number of the last incoming number or �Private� if the last incoming number is marked as �PRIVATE.� If the last incoming number was unavailable, then display �unavailable� and play reorder.

4. Zip tone plays to prompt for confirmation.

5. Press �1� to accept.

6. If user must furnish an authorization code to place the return call then: • Zip tone plays • Station displays �enter authorization code� • System collects and verifies the authorization code • If the authorization code is good, station plays zip-zip tone then

places call • If the authorization code is incorrect, station plays re-order.

Activate Automatic Recall on with IVS Configured

To activate Automatic Recall with IVS configured:

Table 19. Activate Automatic Recall with IVS Configured

Step Action


2. Dial *69.

Display date, time and number of the last incoming number or �Private� if the last incoming number is marked as �PRIVATE.� If the last incoming number was unavailable, then speak �unavailable� and play reorder.

For a display phone, the display includes: • �Please press 1 to complete or hang up to cancel your call� plays. • Press �1� to accept.

If authorization code is necessary to place the return call then: • �Please enter the authorization code� plays. • Collect and verify authorization code. • If the authorization code is good, the station plays �Calling XXXXX�

and places the call. • If the authorization code is incorrect, the station plays �You have

entered the incorrect authorization code, please re-enter;� after users enter 3 bad authorization codes, the station plays re-order.

MMMM MMMM



Activate Automatic Recall without Confirmation

To activate Automatic Recall without confirmation:

Table 20. Activate Automatic Recall /No Confirmation

Step Action


2. Dial *69.

3. If you must furnish an authorization code to place the return call then: • Station plays a zip tone • The system collects and verifies the authorization code • If the authorization code is good, the station plays a zip-zip tone then

places the call. • If the authorization code is incorrect, the station plays re-order.

Attendant Console does not support the Automatic Recall function.

Enable Automatic Recall in CLOS

Use the following to enable Automatic Recall in CLOS:

Table 21. Enable Auto Recall in CLOS

Step Action Display

1. Select U for update at the Select Mode: prompt

SELECT MODE: PRINT, DISPLAY, UPDATE, SEARCH, TITLES => u

2. Enter M for modify at the UPDT Mode: prompt


3. Specify the class of service number at the appropriate prompt

SPECIFY Class OF SERVICE #:........... => 31

4. Enter the title at the appropriate prompt

ENTER TITLE:.....______________________________ =>

5. Specify the class of service type at the appropriate prompt

Class OF SERVICE TYPE or ?............UNV =>

6. Specify whether access code routing is allowed or not (Y or N) at the appropriate prompt

ACCESS CODE ROUTING ALLOWED:Y=YES; N=NO.N =>

TOLL CALLS: Y=YES; N=NO.................N =>

AUTOMATIC RECALL: Y=Yes, N=No..........Y =>

MMMM

MMMM



Step Action Display

7. Use verify/ display to show the settings


** Class OF SERVICE # 31 04/30/02 12:47:02

TYP.Class OF SERVICE TYPE..........UNIVERSAL


8. Verify the automatic call return update (Y or N) at the appropriate prompt

AMR...AUTOMATIC RECALL..............YES




Display Automatic Recall Availability for a Partition

Use the following to display automatic call return for a partition:

Table 22. Display Automatic Recall for Partition

Step Action Display

1. Select the SPAR command at the Select Command: prompt


2. Select the display mode at the Select Mode: prompt


3. Enter the display type at the appropriate prompt


4. Display feature availability



ACD CallNet........................NO

ACD CDR EVENT......................YES

INTEMAIL...........................YES




.

.

MMMM MMMM



Step Action Display





IVS SERVICES.......................YES


AUTOMATIC RECALL ..............YES

ENTER DISPLAY TYPE or ?.................S =>

MMMM

MMMM



Assign IVS Circuit Group for Auto Call Return Feature to a Partition

Use the following to assign an IVS circuit group for the class feature to a specific partition:

Table 23. Assign IVS Circuit Group for Class to Partition

Step Action Display

1. Select the SPAR command at the Select Command: prompt


2. Enter U for update at the Select Mode: prompt

U SELECT MODE: PRINT, DISPLAY, UPDATE, TITLES => U

3. Enter the update type or ? at the appropriate prompt

ENTER UPDATE TYPE or ?..................P =>

4. Enter the physical partition number for the IVS circuit group type at the prompt

PHYSICAL PARTITION NUMBER: 0 - 255..... => 1

5. Specify the field to modify or enter ? at the appropriate prompt

SPECIFY FIELD TO MODIFY or - or ?...... => ?

6. Choose one of the appropriate options from the list

?





CDR...RSP CDR



CIG...Class SERVICES IVC GROUP

.

.

.

TZN...TIME ZONE


7. Specify the field to - ..SPECIFY FIELD TO MODIFY or - or ?.=> CIG

MMMM MMMM



Step Action Display modify at the appropriate prompt

8. The system returns the field selected

CIG.Class SERVICES IVC GROUP: N=NONE..152 =>

9. Specify another field to modify, enter ? at the prompt or press return to verify the display

SPECIFY FIELD TO MODIFY or - or ?........ =>

10. The selections display in the verify display




TYP..SWITCHING PARTITION TYPE...IP DIST NODE




CIG.Class SERVICES IVC GROUP NUMBER..152

.

.

.




11. At the Does Update Verify prompt, enter Y for yes to affirm the displayed selections


12. The system indicates that it performed the changes and prompts for any additional update types


ENTER UPDATE TYPE or ?..................P =>

MMMM

MMMM



Assign IVS Phrase Group for Automatic Recall

Use the following to assign an IVS circuit group for the class feature to a specific partition:

Table 24. Assign IVS Phrase Group for Class Automatic Recall

Step Action Display

1. Select the User Group UGRP command at the Select Command: prompt


2. Enter U for update at the Select Mode: prompt


3. Enter �M� for modify at the Update Mode: prompt


4. Enter the user group number at the appropriate prompt


5. Select the subcommand for user group (UGP) at the appropriate prompt


6. Specify the class service phase group as �CPG� for the field to modify or enter �?� to display a list of fields at the appropriate prompt

If you enter �?� the list of fields available to modify displays.

SPECIFY FIELD TO MODIFY or - or ?..... => ?

- ...ALL













MMMM MMMM



Step Action Display










.

.

.

PGP...Class SERVICE PHRASE GROUP

.

.

.

SPECIFY FIELD TO MODIFY or - or ?... => PGP

7. Enter the class service phrase group number �1� at the appropriate prompt

Class SERVICE PHRASE GROUP NUMBER.....N => 1

8. Press the Enter key at the Specify Field to Modify prompt to display all entries

SPECIFY FIELD TO MODIFY or - or ?....... =>

9. All entries display ** USER GROUP PARAMETERS FOR USER GROUP #1 07/19/02 13:12:42

MOH...MUSIC ON HOLD PORT NUMBER.........NONE


IMD.InteMail DIRECT CALL SDGP NUMBER..NONE

IMC.InteMail MESSAGE CENTER SDGP NUMBER.NONE

IUG.InteMail LAMP MESSAGE USER GROUPS....OWN

OCC...OAI NUMBER FOR OAI ASSOCIATED MEMBER.

MMMM

MMMM



Step Action Display ........NONE

AGN...ATTENDANT GROUP ..................NONE

IAG...INTERCEPT ATTENDANT GROUP.........NONE

PCG...PARK CHANNEL GROUP ...............NONE

COG...CALL ORIGINATION GROUP ...........NONE

HNP...HOME NPA .........................NONE

HN1...HOME NNP NUMBER #1................NONE




NUG...INTER-USER GROUP NNP USER GROUPS...OWN

.

.

.

PGP...Class SERVICE PHRASE GROUP...........1

.

.

.

10. Enter �Y� for yes at the Does Update Verify Prompt or �N� for no to make changes




Remote Access

CLASS Service Remote Feature Access allows the user to access CLASS Service features for a desired line from a line other than the desired line.

Users can access the following CLASS Service features through the CLASS Service Remote Feature Access:

• CLASS Service Call Forward

• Anonymous Call Rejection

• Selective Call Forward

MMMM MMMM



To gain access to the CLASS Service features remotely, the user dials a Feature Directory Number. Then users are prompted to enter the DIRN of the desired line and an authorization code.

Access CLASS Service Call Forward Feature Remotely

For example, to access the CLASS Service Call Forward feature for a desired line from another line perform the following:

Table 25. Set Up Call Forward Remote Access

Step Action

1. User first needs to dial the Feature Directory Number specified to use for CLASS Service Remote Feature Access

2. Answer prompt by entering the directory number of the desired line and the Personal Identification Number (PIN)

3. If the combination of the directory number and PIN entered are correct, you can access the CLASS Service features by dialing the appropriate feature code

4. You must follow the rest of the activation process for the CLASS Service features

A CDR record, available for this feature, supports a PER USE pricing scheme selected by the customer for their users. This is in addition to the feature control per user. Each time Call Forward completes through Remote Access feature, the system generates a CDR record. The output for this CDR record has the new field FLD.CRA to indicate that Call Forward completed through the Remote Access feature. Other fields associate with this record are:

• FLD.ODR: Originator DIRN or Trunk Group Number

• FLD.DT2: Originate Date

• FLD.TOR: Originate Time

• FLD.DRD: Target. DIRN or Trunk Group Number

• FLD.CRA: Call Forward Activated remotely

Feature Configuration Operation The CLASS Service Remote Feature Access, part of CLASS Service Feature Set One, allows user activation through a Feature Directory number. The administrator must create a Feature Directory number for the CLASS Service Remote Feature Access under the DIRN command.

Users can enable Remote Access in the Class of Service command. If you want to have the system speak voice prompts during the activation process of Remote Access, you must purchase the IVS feature and configure it with the following:

MMMM

MMMM



• The IVS group must be assigned for each partition that has stations that are using the CLASS Service features using the SPAR command.

• Assign phrase group number for each user group under UGRP/UGP/PGP

• The required phrases of the CLASS Service Remote Features Access have to be recorded with the correct phrase ID as listed in the followed table within the phrase group that assigned for the originator user group.

Configuring remote access requires the IVS phrases indicated in Table 26.

Table 26. IVS Phrases Required for Remote Access

Phrase ID Phrase

122 �Please enter Directory number�

123 �Please enter the Personal Identification Number"

124 �The directory number or the Personal Identification Number you have entered is invalid. Please re-enter the Directory number�

125 �Please enter the feature code�

126 �You have entered an invalid feature code�

The phrases listed in Table 26 represent example phrases. Customers can customize the phrases for their needs as long as each phrase ID listed is use for the corresponding purposes indicated in the table.

Remote Access Operation Users must have a PIN to access CLASS Service features remotely. Set up a PIN for each Directory Number under the LINE command. The PIN can be any number of digits up to 8 digits. Define the maximum length for the PINs under UGRP/CHP/PIN. The Directory Number and PIN verification process requires the originator and the target line exist within the same user group. To activate the CLASS Service Remote Feature Access, the user needs to complete the sequence defined in Table 27.

Table 27. Activate Remote Access with NO IVS

Step Action Result

1. Lift handset

2. Dial Remote feature Access DIRN Zip tone plays to prompt the user to enter the directory number

3. Enter DIRN Zip tone plays to prompt the user to enter the PIN

4. Enter PIN The system collects and verifies the

MMMM MMMM



Step Action Result PIN

5. If combination DIRN and PIN are correct skip to step 7

or

If combination DIRN and PIN are incorrect, the system plays re-order

Zip-zip tone plays and system prompts for feature code

6. User enters correct DIRN, waits for zip tone and prompt for PIN and enters correct PIN

Zip-zip tone plays and system prompts for feature code

7. Enter feature code and follow the required process to activate or deactivate that feature

End of process if feature code is correct.

8. If the feature code is invalid, the system plays re-order

9. Enter the correct feature code and follow the required process to activate or deactivate that feature

Activate Remote Access with IVS configured as described in Table 28.

Table 28. Activate Remote Access with IVS

Step Action Result

1. Lift handset

2. Dial Remote Access feature DIRN �Please enter Directory Number� plays to prompt the user to enter the directory number

3. Enter DIRN �Please enter the Personal Identification Number� plays to prompt the user to enter the PIN

4. Enter PIN The system collects and verifies the PIN

5. If combination DIRN and PIN are correct skip to step 6

or

If combination DIRN and PIN are incorrectly entered 3 times, the system plays �The directory number or the Personal Identification Number you have entered is invalid. Please re-enter the Directory number� then plays re-order

�Please enter the feature code� plays

MMMM

MMMM



Step Action Result

6. Enter feature code, then follow the required process to activate/deactivate that feature.

7. If the feature code is invalid, the system plays �You have entered the invalid feature code�

Activate Selective Call Forwarding Through Remote Access

Access the Selective Call Forwarding feature remotely using the Remote Access feature. To access SCF remotely you must:

Table 29. Activate Selective Call Forwarding

Step Action

1. Dial the �Remote Access� feature DIRN

2. Enter the directory number of the voice line for which SCF is to be accessed and the Personal Identification Number (PIN) for the desired voice line

3. After the system verifies the directory number and PIN, dial *63 to access SCF for the specified directory number

Remote Access ASP Commands Overview

The administrative software package commands for Remote Access feature:

• Enable Remote Access

• Create feature directory number for Remote Access

• Assign IVC Circuit Group for Remote Access to a partition

• Assign IVS Phrase Group for Remote Access

• Define PIN Number Length for Remote Access

Enable CLASS Service Remote Access Feature in CLOS




ENTER TITLE:.....____________________________________________ =>

CLASS OF SERVICE TYPE or ?................UNV =>

ACCESS CODE ROUTING ALLOWED: Y=YES; N=NO....N =>

TOLL CALLS: Y=YES; N=NO.....................N =>

MMMM MMMM



.

.

REMOTE FEATURE ACCESS: Y=Yes, N=No..........N => Y


** CLASS OF SERVICE # 31 04/30/02 12:47:02

TYP...CLASS OF SERVICE TYPE..............UNIVERSAL


.

.

RMF...REMOTE FEATURE ACCESS..............YES




Create Feature Directory Number for Remote Access Feature

SELECT COMMAND => DIRN

SELECT MODE: PRINT, DISPLAY, UPDATE, LOGGING, SEARCH, VACANT => U

UPDT MODE: C-Create M-Modify D-Delete P-Copy. => C

DIRECTORY NUMBER or ?........................ => 2425

USER GROUP................................... => 1

ENTER DIRECTORY TYPE: OR ?................... => FDRN

***...DIRECTORY NUMBER...................2425

FEATURE or ?................................. => ?

Enter Feature-mnemonic

ABVD.....Abbreviated Dial ABVS....Abbreviated Dial (Store)

AGUN.....ACD Agent Unavailable CFOF....Call Forward (Off)

CFON.....Call Forward (On) CLBK....Callback

CLPD.....Call Pickup-Directed CLPG....Call Pickup-Group

CLPK.....Call Park CLPU....Call Pickup

CNCL.....Cancel CNFR...Conference

DIAG.....Diagnostic Self-Test DNDF...Do Not Disturb (Off)

DNDN.....Do Not Disturb (On) HOLD...Hold

LNRD.....Last Number Redial MNNC.....Monitor Next Call

MMMM

MMMM



MNRS.....Monitor Re-selection MNTR.....Monitor

OAI1.....OAI Feature 1 OAI2.....OAI Feature 2




PIVS.....Play IVS Phrase RERT.....Reroute

RFAC.....Remote Feature Access RVLN.....Remove VLIN

SNDM.....Send to Me TRSF.....Call Transfer

VMXD.....InteMail Direct Access VMXM.....InteMail Message Desk

FEATURE or ?................................. => RFAC


***...DIRECTORY NUMBER...................2425


FEA...FEATURE ...........................Remote Feature Access



UPDT MODE: C-Create M-Modify D-Delete P-Copy. =>

Assign IVC Circuit Group for Remote Access Feature to a Partition






...ALL





CDR...RSP CDR


MMMM MMMM




CIG...CLASS SERVICES IVC GROUP

.

.

.

TZN...TIME ZONE













.

.

.







Assign IVS Phrase Group for Remote Access Feature




MMMM

MMMM






...ALL






















.

.

.


.

.

.


MMMM MMMM

















HNP...HOME NPA ...................................NONE






.

.

.


.

.

.



Display Remote Call Access Feature Availability



MMMM

MMMM






ACD CallNet........................NO

ACD CDR EVENT......................YES

INTEMAIL...........................YES




.

.





IVS SERVICES.......................YES


REMOTE ACCESS......................YES


Define PIN Length Number for Remote Access





SELECT SUBCOMMAND or ? => CHP


- ...ALL A1T...OFFHOOK ALERT TIME

ACC...AUTO CANCEL HELD CONF ACH...AUTO CONF WITH HELD PARTY

AFT...ALERT CFNA TIME ART...ALERT AUDIBLE SIGNAL

BOD...BUSYOUT ACTION CAH...CALL ACCEPT WITH HELD PARTY

MMMM MMMM



CBT...CALLBACK QUEUE DELAY CCD...CALL COST DISPLAY FEATURE

CDF...MULTIPLE CALL DURATION ALARM CFL...CALL FORWARD BZ/NA LOOK AHEAD

CPT...CALL PARK REVERSION TIME CRM...LOG CALL RECORDING MALICIOUS

CWR...CALL WAIT RING THROUGH CXF...CANCEL TRANSFER

DBP...DOUBLE BUTTON PUSH DDA...DATA CALL DURATION THRESHOLD

OAM...ONLINE QUEUE ANNUN MSGS ORT...OAI RING TIMEOUT

.

.

PIN...REMOTE ACCESS MAX PIN LENGTH

.

.


SPECIFY FIELD TO MODIFY or - or ?..................... => PIN

REMOTE ACCESS MAX PIN LENGTH (MAX 8).................8 => 6



** CALL HANDLING PARAMETERS FOR USER GROUP # 1 07/26/02 09:58:01

DIG...STATION DIAGNOSTICS ALLOWED.................YES

DND...DO NOT DISTURB TREATMENT....................BUSY

CPT...CALL PARK REVERSION TIME (minutes)..........5

.

.

PIN... REMOTE ACCESS MAX PIN LENGTH(digits).......6

.

.

.




MMMM

MMMM



Personal Identification for Lines


SELECT MODE: PRINT, DISPLAY, UPDATE, LOGGING => U

UPDT MODE: C-Create M-Modify D-Delete P-Copy. => M


Specify VLIN field to Modify or – or ?....... => PIN

PERSONAL IDENTIFICATION NUMBER............... => 9678

Specify VLIN field to Modify or – or ?....... =>

** VOICE LINE DEFINITION 09/03/02 16:36:55

DRN...DIRECTORY NUMBER...................8001


COS...CLASS OF SERVICE...................1

CPG...CALL PICKUP GROUP NUMBER...........0

HNC...HOME NNP NUMBER....................(NONE)

AAL...ACD AGENT LINE.....................NO

HUN...HUNT PILOT NUMBER..................NONE

OAM...OAI ASSOCIATED MEMBER..............NO

APR...AUTOMATIC PRIVACY RELEASE..........NO

CAD...100 NUM ABBREVIATED DIALING........NO

DIA...STATION DIAGNOSTIC ALLOWED.........NO

FIE...CALL FORWARD - INTERNAL/EXTERNAL...NO

CFN...CALL FORWARD - NO ANSWER...........INACTIVE

CFB...CALL FORWARD - BUSY................INACTIVE

CFA...CALL FORWARD - ALL.................INACTIVE

HOT...HOT LINE DIRECTORY NUMBER..........INACTIVE

OHA...OFFHOOK ALERT DESTINATION NUMBER...INACTIVE

TOD...TIME OF DAY RESTRICTIONS...........NO

VID...InteMail ID FOR VOICE LINE.........NONE

PIN...PERSONAL IDENTIFICATION NUMBER.....9678

CNC...NATIONAL CALLING PARTY # CONTENTS..NONE

STATION TYPE BUTTON RING OPTION


MMMM MMMM



001.2.04.01 ITES 1 RING

END OF DISPLAY

Caller ID Block /Unblock Overview

Caller ID Block/Unblock, a CLASS Services feature, allows users to temporarily block or unblock their name and phone number so the called party, with Calling Number Delivery, does or does not receive the Caller ID information.

The specifics for Caller ID Block/Unblock include:

• Activate Caller ID BLOCK by dialing feature code *67.

• Activate Caller ID UNBLOCK by dialing feature code *82.

• Caller ID BLOCK or UNBLOCK is a call-by-call feature.

• When users hang up, after activating Caller ID Block/Unblock the system restores the default found in the users Class of Service parameters for Calling Party Number presentation.

• All features in Caller ID Block/Unblock apply only to external calling.

• Using *67 before dialing a directory number does NOT block the caller ID from being displayed to the destination.

• Caller ID is ALWAYS presented on station to station calls.

Implementing *67 and *82 feature codes have affected operation of the *6 feature code (Do Not Disturb) and the *8 feature code (ACD wrap up). This occurs because a possible second digit can follow *6 or *8. Inter-digit timing occurs to allow users to wait for the possible second digit following dialing *6 or *8. Callers experience delays:

• Before receiving the confirmation tone after dialing *6 to turn on Do Not Disturb

• Exiting wrap up after dialing *8

The inter-digit timing used is from the user group parameter for �Fast Inter-digit Timing� (UGRP;UGP:FIT). The user can dial *6# or *8# to eliminate the delay.

Feature Configuration The Caller ID Block/Unblock feature occurs in PointSpan software load 3.0 and higher. It comes bundled with the Calling Party Number feature. You may enable the Caller ID Block/Unblock feature in the Class of Service for the specified voice lines. The Class of Service parameters for Calling Party Number presentation determine if Calling Number Delivery is:

• Public (presentation allowed)

• Private (presentation not allowed)

MMMM

MMMM



Feature Operation Caller ID Block/Unblock is supported on both digital and analog telephones. Feature activation applies on an individual directory number basis. The two specific sequences for this feature include:

1. Caller ID Block To establish Caller ID Block, go off hook and activate the feature by dialing the *67 feature code to mark this call as �Private�. Although this call is marked for Caller ID presentation not allowed, the Calling Party Name and Number is still sent for use by other CLASS features. However, it is not displayed to the terminating telephone set. This feature does not affect emergency calls.

If the system allows you to perform this feature via Class of Service, it indicates an activated Caller ID Block feature. Otherwise, the you receive �reorder tone� if you try to use the *67 feature code before placing a call.

Example: 1) Lift the handset and listen for the dial tone.

2) Press *67 and you hear dial tone again.

3) Dial the number you are calling as usual.

The people you call, if they subscribe to provider Calling Party ID service, cannot see your number displayed on their telephone. Instead, they see a �P�, �Private� or �Unavailable.� The system disallows the Calling Party Number presentation and treats it as �Private�.

The activation sequence in the example above requires the customer to have previously established the Class of Service parameters for the default Calling Party Number presentation desired. In the prior example, you set Calling Party Number presentation in the Class of Service for �presentation allowed� or �Public.� Because this is a call-by-call feature, when you hang up, the Calling Party Number presentation default reverts back to the original Class of Service parameter settings �presentation allowed� or �Public�.

2. Caller ID Unblock: To establish Caller ID Unblock, go off hook and activate the feature by dialing the *82 feature code to mark this call as Public. The system always sends Caller ID for emergency calls even if the default is Private.

If you are allowed to activate this feature via Class of Service, the system allows the Caller ID Unblock feature. Otherwise, you receive the message �reorder tone� if you use the *82 feature code before placing a call.

Example:

MMMM MMMM



1) Lift the handset and listen for the dial tone. 2) Press *82 and you hear dial tone again. 3) Dial the number you are calling as usual. 4) The people you called, if they subscribe to Calling Party ID

service, can see your number displayed on their telephones. In this case the system allows the Calling Party Number presentation and treats it as Public.

The activation sequence in the example above requires that you previously established the Class of Service parameters for the default Calling Party Number presentation desired. In the prior example, you set Calling Party Number presentation in the Class of Service for �presentation not allowed� or �Private.� Because this is a call-by-call feature, when you hang up, the Calling Party Number presentation default reverts to the original Class of Service parameter settings �presentation not allowed� or �Private.�

Caller ID Block/Unblock ASP Commands Overview

The administrative software package (ASP) commands for the Calling Party ID Block/Unblock feature:

• Establish Calling Party Number presentation defaults for Class of Service

• Enable Caller ID Block/Unblock to permitting Calling Party Number presentation overrides (call by call)

Establish Calling Party Number Presentation Defaults

To establish Calling Party Number presentation defaults for a specific Class of Service.





Specify CLOS Field To Modify or - or ?....... => SNF

OFFNET: CALLING # PRESENTATION or ? ………A => ?

Presentation of calling party number to destination switch for offnet calling number:

N = Do not send number

MMMM

MMMM



R = Send with Presentation Restricted

A = Send with Presentation Allowed





Specify CLOS Field To Modify or - or ?....... => SNN

ON-NET: CALLING # PRESENTATION or ? ………A => ?

Presentation of calling party number to destination switch for on-net calling number:

N = Do not send number

R = Send with Presentation Restricted

A = Send with Presentation Allowed

Enable Caller ID Block/Unblock Permitting Calling Party Number Presentation Overrides

To enable Caller ID Block/Unblock permitting the Calling Party Number presentation defaults for a specific Class of Service to be overridden on a call-by-call basis.





Specify CLOS Field To Modify or - or ?....... => CIB

CALLER ID BLOCK/UNBLOCK: Y=YES; N=No ....Y =>

Caller ID BLOCK *67

The use of the *67 feature code assumes that you selected the CPID allowed, Public default option. This process activates the Caller ID BLOCK feature and changes the Public (CPID presentation allowed) to Private (CPID presentation not allowed) for that call.

MMMM MMMM



Activate the feature by dialing the *67 code before you place the call to mark this call as Private. Although you mark this call as Private, the other CLASS features set the CPID Name and Number for use. This feature does not affect 911 calls.

Activate Caller ID Block

Activates the feature as follows:

Table 30. Activate Caller ID Block

Item Action

1. Lift the handset and listen for the dial tone.

2. Press *67

You hear a beep-beep confirmation tone.

3. Dial the number you�re calling as usual.

4. The person you�ve called will not see your number displayed on their telephone display screen, if they subscribe to their providers CPID service. Instead, the set displays a �P�, �Private,� or �Unavailable Name, Unavailable Number.�

The user deactivation of the feature occurs when the user hangs up. The CPID flag resets to the CLOS setting presentation allowed or �Public� because this is a call-by-call feature.

Caller ID Unblock *82

Using the *82 feature code assumes that the customer selected the CPID Not Allowed, Private default option. Use this process to activate the Caller ID UNBLOCK feature for changing the Private (CPID presentation not allowed) to Public (CPID presentation allowed) for that call. Activate the feature is activated by dialing the *82 code before you place the call to mark this call as Public. This feature does not affect 911 calls.

Activate Caller ID Unblock

The user activates the feature as follows:

Table 31. Unblock Caller ID

Step Action

1. Lift the handset and listen for the dial tone.

2. Press *82.

You hear a beep-beep confirmation tone

MMMM

MMMM



Step Action

3. Dial the number you�re calling as usual.

4. The person you�ve called, if they subscribe to their providers CPID service, can see your number displayed on their telephone display screen.

The user deactivates the feature by hanging up. The CPID flag resets to presentation not allowed or �Private� because this is a call-by-call feature.

MMMM MMMM



MMMM

MMMM



Chapter 3

Set Up and Use E911 Call Transfer

E911 Call Transfer Enhancement Overview

Normally when users transfer a call to an outside trunk they send the Calling Party Number (CPN) of the transferring party out. When users enable this feature and transfer an Emergency call to an outside trunk, they send the CPN of the transferred party out instead of the CPN of the transferring party. This occurs for both supervised and unsupervised transfers.

This feature sends the CPN of the transferred party to the outside trunk when the following conditions are true:

• The call being transferred is an Emergency call

• The Class of Service of the destination party of the Emergency call has this feature enabled

• The transferring party is the destination party of the Emergency call

Emergency call means a 911 call, 1-911 call, or a call made to an Emergency Directory Number defined in the PointSpan system.

Use this feature in environments where PointSpan-originating emergency calls are routed to an Emergency operator destination also resident on the system. As the on-switch Emergency operators process a call they encounter times where they must transfer the 911 call to the local government PSAP center. When that situation exists, the government 911 operator receives the CPN for the party requiring help, not the CPN of the 911 operator who transferred the call.

E911 Call Transfer Enhancement Operation

The Class of Service (CLOS) of a voice line allows this feature to be enabled. This feature activates when:

• A user makes an emergency call (911 or emergency DIRN)

• The Emergency operator transfers the call to another destination

If the system enables the Emergency operator�s voice line class of service to send the transferred party�s CPN, then the PointSpan system builds and sends the CPN based on the party being transferred.

The format and information sent for the CPN of the transferred party is the same format as if the transferred party made the call directly to the transfer destination.

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Chapter 4. Set Up and Use E911 Call Transfer


E911 Call Database Entry You can only enable this feature for a voice line in its Class of Service. The prompt in the CLOS command is:

TRANSFERRED PARTY CPN ON EMGY CALL OR ?.....N> Y

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Chapter 4

Server Separation and Multiple Servers

Server Separation and Multiple Servers Overview

Server Separations is the ability to have the PointSpan servers at different locations connected by Ethernet local area networks (LAN). Server separation control exists on PointSpan 3.0 and above.

The PointSpan Server platform is an evolutionary outgrowth of the Millennium Server with the following enhancements and features:

• Provides disaster tolerance by server separation In this disaster tolerance situation, the loss of one master control unit (MCU), due to a physical disaster, has a very low probability of taking out the redundant side.

• Establishes an environment of multiple server/survivable IP distribution nodes

• Equals or exceeds the M-Server 500,000 BHCC and 3,000,000 CTI messages (on local private network � no network induced delay)

• Increases the size of the RAM for future software releases

• Increases the speed of the processor over the M-Server

• Adds a DVD drive to replace the M-Server DAT tape drive to increase reliability of the backup and software distribution media (allows CD-ROM software distribution)

• Upgrades to four 10 base T/100 base T Ethernet NICs to allow systems to migrate to the 100 Meg Ethernet speeds.

• Replaces the M-Server in production to avoid obsolescence issues.

• Makes the software configurable for ECS, NCS, and RCS applications in simplex or redundant installations

Server Separation Description

PointSpan server separation includes physically separated PointSpan Enterprise Control Servers (ECSs). This feature provides a disaster tolerant master control unit (MCU) complex. This complex enables primary and secondary MCUs to be in physically separated networks such that the loss of one MCU due to a physical disaster would have a low probability of taking out the redundant side.

PointSpan version 3.0 and higher supports Server Separation. PointSpan 3.0 and higher no longer supports the RS-422 communications link.

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Chapter 6. Server Separation and Multiple Servers


Customers may purchase the Server Separation option. When customers purchase this option, they must have the feature enabled in the specified field in the database. This includes a feature enabled database field for the Ethernet IP communications link also. This is consistent with other purchasable options.

Objectives of Server Separation

The primary server separation objectives include:

• Disaster Tolerance Geographically separated ECSs (as opposed to their current co-location) �makes them better able to tolerate a single disaster. This includes a continued survivability of the remote NCS and RCS servers.

• Independent Maintenance Interface (SMM) accessible through modem connection from service center or through local co-located terminal. Each ECS can be halted, reset, etc. through its own SMM. No integrated status display exists.

• High speed upload and download file transfer capability to the ECS, NCS, and RCS servers Given the network topology, file transfer with NCS and RCS servers will likely be at lower speeds than with the ECS.

Terms and Definitions

Table 32 provides some of the industry standard and PointSpan specific terms used in relationship to server separation:

Table 32. Common Telecom Terms

Term Description

AIP Alarm Information Processing

CM Console Monitor task running under Lynx OS1 in the ECS

ECS Enterprise Control Server

IPLK0 • Interprocessor link • Previously referenced as IPLK

IPLK1 • Interprocessor link 1 • Moves the functionality of the RS-422 communications

link to eliminate cable length restrictions

IODZ0 Distributed input/output device/distributed input/output module (DIOD/DIOM) network interface card (NIC) interface

MCU Master Control Unit

RMA Remote Maintenance Administration

SMM System Maintenance Module

UTB Utility Board is the Industry Standard Architecture (ISA) card

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Term Description

AIP Alarm Information Processing

CM Console Monitor task running under Lynx OS1 in the ECS

ECS Enterprise Control Server in the ECS

Network Recommendations and Requirements

PointSpan Server separation adds a new dimension to the switchover and recovery process. Previous non-separated servers had a hardwired interface between the A and B servers, giving a near guaranteed connection for primary/secondary negotiation. With Server separation through an IP network, the interface between the A and B servers is no longer guaranteed and sporadic network outages can cause total loss of communication between Servers A and B. This condition can result in dual primaries. For server separation, operation and recovery from a dual primary condition becomes unpredictable and may require manual intervention to affect a timely recovery.

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Server Separation Control Diagram

Figure 2 indicates the server separation control and monitor environment.

Server Separation – NEW Installation

SMM

IPLK1

IPLK0

IODZ0 A IODZ0 B

A sideSystem Console

B sideSystem Console

MODEMMODEM

IntecomTSC

CustomerSite A

CustomerSite B

(With local Access to Remote Server)

DIO

D BPointSpan

SwitchNodeD

IOD

A

PointSpanServer

SMM

PointSpanServer

Subnet 1Subnet 2

B sideSystem Console

A sideSystem Console

MODEM

MODEM

MODEM

MODEM

Subnet 3

Secure Modems

Figure 2. Server Separation Environment

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Co-Located Servers

Figure 3 diagrams a configuration for co-located servers.

ECS A

UTB

ECS B

UTB

SMM

Console 2Console 1PrinterModem

High Speed COM High Speed COM

Halt HaltBoot Boot

WatchDogDisable

WatchDogDisable

COMM Link

IPLK

CM CM

Figure 3. Co-Located Server Configuration

The major components included in a co-located server configuration are:

• ECS Enterprise Call Servers (A and B)

• SMM System Maintenance Module

• UTB Utility Board (ISA or Industry Standard Architecture card in the ECS)

• CM Console Monitor Task running under the Lynx 1 OS in the ECS

• IPLK Ethernet, TCP/IP Inter-processor Link that allows the secondary ECS to stay up to date so it can take over if there is a failure in the primary ECS.

ECS Interfaces and High Speed COM Logical Channels

The System Maintenance Module (SMM) provides communication with various software entities in both ECSs. It accomplishes this communication through the High Speed communication channel. The High Speed COM is an RS422 connection that the UTB for each ECS has with the SMM. The High Speed COM bandwidth divides into four (4) logical channels illustrated in Error! Reference source not found..

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ECS AUTB

ECS BSMM

Console 2Console 1PrinterModem

High SpeedCOMCM CM

UTBConsole Console

T1 T1

Printer Printer

High SpeedCOM

0

3

12

0

3

12

1. Console

2. T1

3. Printer

4. CM/SMM communications

Figure 4. High Speed COMM Bandwidth Channels

The following ECS Software Interfaces are available to consoles 1, 2, and to a console attached via the modem connection. The system supports all but one of these software interfaces through the console logical channel.

The system supports a DEC VT100 terminal interface for all three of these consoles.

Console

The console logical channel includes:

• Lynx Processor Debug Module (Crude Debugger)

• CM (Console Monitor)

• UT (Utilities Task)

• Lynx Console

• Lynx Console

• T0�Administrative Software Package or ASP (formerly Man/Machine Interface)

• T1�ASP (formerly Man/Machine Interface)

The indenting in the ECS Software Interfaces list indicates the access path for each of these interfaces provided to the consoles. For example, to get to the UT interface one must first pass through the CM interface. To get access to the T0 interface one must be on the console channel.

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ECS High Speed COM Logical Channel Detail

This section provides more detail on the ECS software structure that supports the four logical channels.

ECS

UTBSMM

High SpeedCOM

VT100driver

SMXdriver

T11 � T12 - Printer3 � CM/SMM

0 - Console

DebuggerTTY7

TTY5T0

CM

CCPD

UT

1

2

3

0

Figure 5. ECS Software Structure for 4 Logical Channels

The CCPD box in Figure 5 represents the Control Channel Protocol Driver. This driver:

• Deals with the RS422 hardware interface provided by the UTB

• Divides the RS422 bandwidth into four (4) channels

The VT100 driver handles channels 0 and 2 (Console and Printer). The SMX driver handles channels 1 and 3 (T1 and CM/SMM Communications).

Channel Use

Table 33 specifies channel use:

Table 33. Channel Use

Task/ Used By

Channel

Channel Name

Through

Other Tasks /Components Using Channel

T1 1 T1 Channel SMX Driver

CM 3 CMM/SMM Communication

SMX Driver SMM to determine whether ECS is active (alive)

Number of Software Entities

0 Console Channel

VT100 Driver • CM • T0 • UT from CM Task • TTY5 & TTY7

Consoles • Lynx Processor Debug

Module

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Task/ Used By

Channel

Channel Name

Through

Other Tasks /Components Using Channel

Only one of these entities can be actively dealing with Console input and display at a time. Use the Page Up/ Page Down keys on the VT00 Terminals to move between the various software user interfaces that share channel 0.

CM User Interface

Figure 6 shows the administrative software package (ASP) commands for the CM user interface.

Figure 6. CM User Interface Commands

CM Task Interactions

The CM task has a special arrangement with the VT100 driver. The top of the CM user interface has a single line for command input. The lower part of the display screen allows scrolling alarm output and any display output that may be associated with a command that has been entered on the input line. The VT100 driver sends the scrolling output at the bottom of the display to two different channels. The system sends the scrolling display to channel 0 for display to any terminal using or viewing CM on the Console channel. It

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also sends the scrolling information to channel 2 for display to the printer. Thus, the CM task involvement engages channels 0, 2, and 3.

Additional ECS/UTB Connection Detail

The UTB provides a number of key connections for the ECS.

Table 34. ECS/UTB Connections

Connection Description

High Speed COMM As described in CM Task Interactions above

COMM Link This provides a communication link between the CM programs in each ECS. This link allows the sibling CMs to determine which ECS should remain/become Primary. This link is an RS422 connection between the two UTBs.

The two CMs can use the IPLK as a fall back path of communication in the case where there is a problem with communication across the COMM Link.

Halt: This line allows the SMM to halt the associated ECS processor.

Reset This line allows the SMM to reset or reboot the associated ECS.

Watch Dog Disable The UTB has a watchdog function. If the UTB has not heard from the ECS within the watchdog interval the UTB will reset the ECS. The ECS can load the watchdog interval value, but it cannot disable the UTB watchdog function. Only the SMM (via this line) can disable the watchdog.

The watchdog facility on the UTB can provide a time out interval of up to 17 minutes.

SMM Interface

System Maintenance Module (SMM) provides remote terminal access through a second terminal at each site and additional modem and PSTN line connections to the remote (other) site. Refer to the server separation diagram for clarification of this function.

Key elements of server separation SMM include the following:

• SMM will function as it does today

• Co-located with each MCU will be an SMM, 2 terminal and 3 modems.

• No integrated display

• A/B selector switch must be set the same for each location. The settings are AUTO, FORA and FORB.

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Install SMM

Install SMM as indicated in Table 35:

Table 35. Install SMM

Step Action

1. Position a mounting ear on the module at the proper mounting holes, and install two Phillips pan head 10-32x1/2 screws

2. Repeat for the second mounting ear

3. Insert the module into the rack, and install two Phillips 12-24x5/8 dog point screws at each mounting ear

4. Identify information link cables A and B, and connect them to respective connectors

5. Connect the remaining cables and power cord

6. At the module, set the circuit breaker to in (I)

7. Connect the server power cord

8. Turn the main power switch on

SMM Features

System Maintenance features provided by the System Maintenance Module (SMM) hardware and firmware. It includes the following functionality:

• Major

• Call Home

• History Buffers

• Modem Properties

• Remote Maintenance Administration

• SMM Security Levels

Major SMM Functionality

SMM major functionality includes:

• Reset the SMM (hardware switch)

• Enable / Disable Watchdog (relative to ECS reboot)

• Force Primary ECS selection to A/B/Auto (in auto the sibling CMs make the decision)

• Provide status indicators

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Figure 7. SMM Front Panel

The SMM front panel displays various labels and LEDs to provide quick assessment of the PointSpan system status. The status includes the following.

The summary below uses ECS but the diagram in Figure 7 uses MCU.

• LEDs for ECS (MCU) A Indicates whether it is Primary, Active (talking to the SMM) and whether the watch dog is disabled for ECS A

• LEDs for ECS (MCU) B Indicates whether it is Primary, Active (talking to the SMM) and whether the watch dog is disabled for ECS B

• Major Alarm Indicator Indicates that there has been a major alarm that has not been cleared If enabled via the SMM, this major alarm status can also have an audible alarm associated with it that makes noise until the major alarm is cleared

• Minor Alarm Indicator Indicates that there has been a minor alarm that has not been cleared

• RMA Online Indicates that a console operator is operating the SMM via a remote console

• Service Outcall Disable Users can disable Call Home (refer to the section titled Call Home for additional information on this function)

• Audible DIS Users can disable the audible Major Alarm noise

• SMM Heartbeat Indicates that the SMM is healthy

• ECS Select Indicates whether the Primary has been forced to A, forced to B, or left in the AUTO selection mode

• Provide the various command interfaces listed earlier Provides two levels of interfaces:

� The console user can become a particular interface This allows the console user to input commands and view the resulting displays

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� The console user can view a specific interface In this case the console user at Console 1 (for example) can view what is being done through Console 2 (in this case Console 2 did a become). This view mode is especially convenient for a person local to the switch in monitoring the commands being entered from a console at the Service Center (or vice-versa)

If one person has become the console and another person is viewing, what happens if the viewer does a become on the same interface. In this case the original owner of the interface reverts to a higher-level SMM prompt, and the person who has just done the become now owns the interface. In other words, the last become wins.

Call Home

The SMM can initiate a call home via the modem connection if that connection is not already associated with an attached remote console. Users typically place a call home to a company Technical Service Center phone number with a PC connected at the Service Center end that logs the information provided in the call home message.

A component in the Primary ECS generates most call homes. This component is called AIP (Alarm Information Processing). Based on the AIP configuration, the system designates certain alarms as deserving of a call home. When these designated alarms happen the system initiates a call home. Here are some of the call home related features.

• Test Call Home

• List Call Home numbers

• Change/Add number

• Enable/Disable

• Provide SiteID (name of the PointSpan customer site)

• Issue Call Home in response to a designated alarm

• Initiate SMM call home on its own In this unique case the SMM maintains communication with the CM task in both ECSs (via the High Speed COM). If the SMM is not hearing from either ECS, the SMM itself initiates a call home indicating that both ECSs appear to be dead.

History Buffers

The SMM maintains a History Buffer for the recent alarms from both ECSs. Primarily these buffers maintain evidence of what happened just before an ECS failure in order to diagnose the failure event. The following are some history buffer related features.

• Clear Primary/Secondary history buffer

• Dump history buffer to console

• Mark or bookmark a history buffer

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• Dump last page of history buffer

• Print alarm data from A/B/Primary ECS

Modem Properties

Modem properties include:

• Tone/Pulse setting

• Reset Modem

Remote Maintenance Administration (RMA)

RMA encompasses the activities indicated in Table 36.

Table 36 . RMA Activities

Activity Description • Leave End the dialup connection • Nodrop Do not drop RMA connection to initiate a call home • Call home

emergency while an operator is online

− The operator receives a warning that the line will be dropped in thirty seconds.

− If operators choose, they can enter the Do not Drop command to answer the Call Home.

− The system forces disarm for the Call Home feature, to allow operators to continue communication with the ECS.

− During a Call Home report, an operator has only 45 seconds to enter this command to keep the RMA on-line.

• Status Display in text what is displayed via the SMM LEDs�outlined above • Status

display Available from any of the three consoles as shown in Figure 8.

Figure 8 provides a status display example for RMA activities.

ENTER COMMAND -> status

*** S M X 151004C0 / S T A T U S P A N E L R E A D ***

MCU A CP MCU A AUTOBOOT MCU B CP MCU B AUTOBOOTACTIVE ENABLED ACTIVE ENABLED

MAJOR ALRM MINOR ALRM MCU SELECT SW PRIMARY MCUOFF ON AUTO A MCU

MAINT 1 STATE MAINT 2 STATE REMOTE STATE CALL-HOMEPRIM VIEW SEC VIEW READY ENABLED

Figure 8. Status Display Example

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SMM Security Levels

There are three security levels provided for the SMM: • Low • General (Medium) includes all of the Low capabilities • High includes all of the General and Low capabilities

SMM Low Security Level

Figure 9 lists the commands available at the low level.

ENTER COMMAND -> help

be,p,co BECOME (BE) PRIMARY CONSOLEbe,s,co BE SECONDARY (SEC) CONSOLEbe,p,t1 BE PRIMARY MAN/MACH T1 PORTbe,a/b,co BE MCUA / or MCUB CONSOLEbe,a/b,t1 BE MCUA / or MCUB T1 PORTcl,mdm/ma1/ma2 - CLEAR SPECIFIED PORT TO BASE COMMAND STATEcl,p/s,co CLEAR PRI/ or SEC HIST BUFRhd,p/s,co DUMP ALL OF PRI/SEC HIS BUFbe,aux,a/b CONNECT TERMINAL TO CLEAR CHANNEL FOR FILE TRANSFERmk,p/s,co MARK PRI/SEC HISTORY BUFFERpd,p/s,co DUMP PRI/SEC HBUF LAST PAGEvu,p/s,co VIEW PRI/SEC CONSOLE PORTvu,a/b,co VIEW MCUA/ or MCUB CONSOLEvu,p,t1 VIEW PRI MAN/MACH T1 PORTleave LOGOFF FROM THIS SMX DEVICEstatus DISPLAY STATUS PANEL STATUSnodrop REMOTE ONLY - PREVENTS CALL-HOME FROM DROPPING MODEMfora/forb/auto - REMOTE STATUS PANEL SELECT PUSHBUTTON

Figure 9. SMM Low Security Level Commands

The system supports both view and become for the ECS Software Interfaces. The system also supports marking and dumping history buffers to the printer. Additional support includes the Force-A/Force-B/Auto command regarding primary ECS assignment.

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MMMM



SMM General (Medium) Security Level

Figure 10 indicates the additional commands available at the medium security level.

ca - TEST CALL-HOMEchlist - LIST CALL-HOME NUMBERSch,no - UPDATE A CALL-HOME NUMBERch,of/on - DISABLE/ENABLE CALL-HOMEcl,p/s,co - CLEAR PRIMARY/SECONDARY CONSOLE HISTORY BFRdb,site - UPDATE 20 CHARACTER SITE IDdb,pulse - SET MODEM FOR PULSE DIALdb,tone - SET MODEM FOR TONE DIAL (DEFAULT)halt,a/b - HALT CPU FOR MCU A OR MCU Bipl,a/b - IPL (BOOT) MCU A OR MCU Bpra/prb/prp - PRINT DATA FROM MCUA / MCUB / PRIMARY MCUrs,mod - RESET SMX MODEMrs,smx - HARDWARE RESET SMX - ALL BUFFER DATA LOSTwd,a/b,of/on - DISABLE/ENABLE MCU A/MCU B AUTOIPL FEATURE

Figure 10. SMM Medium Security Level Commands

Activities supported at this level include:

• Maintaining the SMM�s database of Call Home phone numbers

• Maintaining the site ID and modem configuration

• Resetting the SMX modem and the SMX itself

• Controlling the SMM�s Watch-Dog Disable feature

• Printing data from MCUA / MCUB / Primary MCU

• Determining Primary ECS selection

• Setting which ECS alarm streams will be printed

SMM High Security Level

Figure 11 lists the additional commands available at the high security level.

db,cb,hi - DISPLAY HIGH LEVEL IDdb,cb,gn - DISPLAY GENERAL LEVEL IDdb,cb,lo - DISPLAY LOW LEVEL IDdb,+/-l/g/h - ADD / DELETE A LOW/GENERAL/HIGH LEVEL IDdb,pw - CHANGE A PASSWORDdblist - DISPLAY ALL ID'Sdb,help - MORE DETAILED HELP FOR DATABASE (DB) COMMANDS

ALSO "db,?"pw,of/on - DISABLE/ENABLE LOCAL PASSWORD PROTECTIONpwlist - LIST ALL ENTERED PASSWORDS AND ID'S

Figure 11. SMM High Security Level Commands

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This highest level adds maintenance of the security IDs and passwords.

Alarm Indicator Handling Detail

ECS/SMM alarms both handle and clear alarms.

ECS/SMM Alarm Handling

Refer to the section titled Call Home for the initial reference to AIP. The SMM handles both Major and Minor alarms. When either type of alarm occurs, CM in the primary ECS sends a message to the SMM via channel 3 (CM/SMM communications). The message uses the alarm text stream being sent to the SMM via channel 2 (Printer) to indicate the occurrence of a major or minor alarm.

Alarm messages cause the major or minor alarm LED on the SMM to display as appropriate. A major alarm may also cause an audible alarm. The SMM generates audible alarm noises. To disable audible alarms use the appropriate switch on the SMM.

Use the alarm (ALRM) man/machine command to clear alarms.

Clear Alarms

Alarms usually indicate that the switch needs attention. Enter the alarm (ALRM) command to turn off alarms. ALRM allows you to access the audible or visual alarm indicators to turn them off.

Users can include the Remote Maintenance and Administration (RMA) in the switch configuration to enable connection to the Technical Support Center for diagnostic and maintenance assistance.

To clear an alarm:

Table 37. Clear an Alarm

Step Action Result

1. Type ALRM at the Administrative Software Package (ASP) main command prompt.

SELECT COMMAND => ALRM

2. Type one of the following codes to modify alarm displays and tones: • AUD to turn off just the audible

alarm (sound) but allow the display of major and minor alarms.

• MAJ to turn off major screen alarm display (and the accompanying sound). Minor

Select function to clear: AUD=audible;

MAJ=major alarm; MIN=minor alarm; or -.. => -

** Request Successful!

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MMMM



Step Action Result alarms are allowed.

• MIN to turn off just the minor screen alarms and the accompanying sound but leave the major alarms on screen.

• - (dash, for ALL) to clear the sounds and all screen alarms from the system. System displays message about how request was handled.

Once the user clears the alarms, the CM task in the Primary ECS sends appropriate commands to the SMM via channel 3 (CM/SMM Communications) to clear the Major, Minor, and/or Audible alarms.

Remote Alarm Indications

A connector on the SMM board allows customers to connect a custom alarm monitoring device to the MAJOR, MINOR, and AUDIBLE alarms. The system has a set of normally open and normally closed relay contacts available for each alarm type to isolate the customer�s device from the SMM board.

The switching system contains a System Remote Alarm Box. Major alarms cause the remote major alarm LED to light and the audible alarm to sound. Minor alarms cause the remote minor alarm LED to light but cause no audible alarm sound.

Halt, Debugger, and Panic Dump

The Halt line from the SMM causes Interrupt 2 on the ECS�s Intel processor to fire. This interrupt is a non-maskable interrupt. This interrupt causes the processor�s context to be saved on the stack and control to be passed to the Lynx Processor Debug Module.

Use the SMM prompt to issue the Halt command. After this command, you remain at the SMM prompt. You must issue a become console command on the processor (A or B) where you issued the Halt command in order to see the debugger screen.

You remain in the debugger screen until you execute a debugger command that resumes normal execution. At that point you see the console screen that was present when you originally entered the Halt command.

One of the commands available to the Debug Module user is a request for a Panic Dump. Currently the Panic Dump outputs to the cartridge tape unit.

Additional UTB Functions

In addition to the to the UTB overview provided in the Collocated Servers Overview section there are some additional features that the UTB provides to its ECS.

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• OS Tracker Clock Provides a recurring clock that can be used by OS Tracker code in the ECS to determine a breakdown of where the ECS is spending CPU resources.

• Precision Interval Clock Provides a more accurate time source than most PC motherboards provide.

• Boot PROM In the past provided BIOS type boot logic to support booting from non-standard PC devices.

SMM Firmware/Modem Functionality

Server maintenance module (SMM) firmware includes the server maintenance module as well as the master control unit (MCU) specifications.

MCU

The MCU requires an RS422 terminator on the A-side. This is what tells the MCU it is A rather than B. The MCU type, in T80MCU, must be set to 4 to let the system know that it is using the Ethernet Comm instead of the RS422 link. The MCU comes up as secondary because of the A/B selector switch.

CM and SMM Lockstep

Thrashing can occur when both SMMs A/B selector switch are set to different settings. The SMM A/B selector switch remains the same as in CM. A feature bit, TA8SEP, indicates whether servers are separated.

Rules for A/B Selector Switch Processing

• CM starts off with ABSW set to AUTO until the OCM configuration is received. When the SMM_ABSW is received, it is saved. This is important to prevent thrashing.

• Suring the initialized states in CM (SCM_INIT, SCM_UNIN, SCM_ICPP and SCM_ICPS), when sending status to the OCM, the SMM_ABSW is sent.

• When receiving the OCM status, CM does the following:

� If the OABSW does not match ABSW or SMM_ABSW, check and select the best setting for ABSW

� CM is in an initialized state

� OCM is primary and OABSW does not equal SMM_ABSW

� Set ABSW to OABSW (set to primary)

� SMM_ABSW is either set to FORA or FORB and OABSW does not equal SMM_ABSW

� Set ABSW to AUTO.

� All other cases, set ABSW to SMM_ABSW

� If CM is normal primary, do nothing

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� For All other CM states:

! If OCM is primary and OABSW does not equal ABSW, set ABSW to OABSW (set to primary)

! If ABSW is either FORA or FORB and OABSW does not equal ABSW, set ABSW to AUTO

! All other cases are not fatal. An error is printed and ABSW will be set on the secondary later.

� If the system is not simplex and the check does not occur during initialization during the main CM loop, check the ABSW. The variable ABSW_SYNC counter sets to 20. When it is decremented to 0, the following checks occur:

! If ABSW does not equal OABSW and if CM is normal primary, print an error message

! If ABSW does not equal OABSW and if CM is normal secondary, change the ABSW to match OABSW and send a message to the primary indicating the change.

! If ABSW does not equal OABSW and in all other cases, print an error message so as not to interfere with any arbitration currently going on between MCUs.

! If ABSW does not equal SMM_ABSW, print an error message to check the SMM. Manually change the SMM A/B selectors on each MCU to match.

• With the use of sockets, a delay can occur upon initialization for the comm link to become available. In this case, users will not know OCM or OABSW. To prevent thrashing or dual primaries, MCU communication times out and retries 3 times to allow the comm link to be established before the MCU tries to come up as primary or secondary.

� Changing the SMM: If users change the SMM A/B selector, the CM initiating the change must send a message to let the OCM know about it. The system sends the OP code, OP_SSPWT to the OCM. The OCM processes OP_SSPWT in CX_SSPWT. It updates its ABSW and OABSW and sends the OP code, OP_SSPRD, message back to the initiating CM. The initiating CM processes OP_SSPRD in CX_SSPRD and updates its OABSW.

� If the IPLK0 goes down and there is no communication between the MCUs, the system uses SMM_ABSW if the OCM is in SCM_UNIN state and the OCP is in K_INIT state. This occurs because the system does not really know the OCM settings at this time and CM must rely on the A/B selector position of its connected SMM.

CM Sockets

The basic functionality of the CM sockets includes:

• CM has two sockets, a main socket and an alternate socket.

• The function that performs IPLK1 writes is comm_write located in V07.

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• If the server is PointSpan and the main socket is connected, then the main socket will be written.

• If the write is good, control returns to the calling program.

• If the write fails, then the alternate socket will be tried.

• If that fails, and the IPLK0 and CP is up, then CM will try to use IPLK0.

• If none of this works, the system prints an error message.

• Main Socket The main socket uses PORT_CMMSV2, defined as 8151. This is the main Ethernet socket for PointSpan systems IPLK1. The socket is connected only if the MCU type is set in T80 as MSV2 (this originally stood for Millennium Server II, but really means PointSpan Server). The main socket replaces the RS422 connection.

• Alternate Socket The alternate socket uses PORT_CM, defined as 8150. This is the alternate Ethernet socket for Millennium and PointSpan servers.

• Commonality between Main and Alt

� MCU A listens and accepts on the main and alternate sockets. MCU B connects on the main and alternate sockets. The IP address used for both main and alt is retrieved using the host name with the character �c� appended to it. For example, the host name PCX3A would be PCX3AC. This is defined in /etc/hosts. The IPLK0 uses the IP address associated with just the host name.

� The CM control loop has a 2 second timer. When this timer expires, socket connections are checked. If they are not connected, the sockets will be closed and reopened to reestablish the connection

Server Separation Functionality

Server separation functionality applies to interprocessor links 0 and 1 (IPLK0, IPLK1) and IODZ0.

Interprocessor Link 0 (IPLK0) Functionality

IPLK0 provides the following functionality:

• Interprocessor Link 0 Functions identically as the IPLK interface on current PointSpan servers

• In the event IPLK0 fails, IPLK0 loses its functionality until the system recovers the link

• For both ECSs (A and B) IPLK0 interfaces must reside on the same IP subnet • Designers recommend that IPLK0 and IPLK1 connectivity be routed on

completely separate network paths where possible to avoid single network failures from causing a dual interface outage (a dual fault condition from the Server perspective)

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• IPLK0 interfaces between Servers A and B reside on the same switched IP subnet

• IPLK0 has at least 10Mb of available bandwidth to allow file copy and secondary updates to take place with minimal delay

• Tolerance to network anomalies such as Delay, Jitter, Packet Loss and Sequence Errors meet or exceed the following indicators: Delay 350ms one way maximum Jitter 0 � 100ms (up to 250ms one way delay) Packet loss < 7% Sequence Errors <10%

Interprocessor Link 1 (IPLK1) Functionality

IPLK1 provides the following functionality:

• Interprocessor Link 1 performs the functions currently supported by the RS-422 communications link

• IPLK1 is routable and may be on the same or different subnets at the ECS servers and must reside on different subnets than those where IPLK0 or IODZ0 reside

• In the event IPLK1 fails, some of the Console Monitor (CM) communications link functionality attempts to transfer to IPLK0 (if available) to maintain MCU redundancy

• This interface operates in a multi-subnet environment • Designers recommend that IPLK0 and IPLK1 be routed on completely separate

network paths where possible to avoid single network failures from causing a dual interface outage (a dual fault condition from the Server perspective)

• IPLK1 interfaces between Servers A and B can exist on the same or different IP subnets

• IPLK1 shall have at least 1Mb of available bandwidth with packet latency being more important than raw bandwidth

• Tolerance to network anomalies such as Delay, Jitter, Packet Loss and Sequence Errors shall meet or exceed the following indicators: Delay 350ms one way max. Jitter 0-100ms (up to 250ms one way delay) Packet loss < 7% Sequence Errors <10%

IODZ0 Functionality

IODZ0 provides the following functionality:

• The IODZ0 interface continues to operate identically as the current PointSpan servers IODZ0 interface

• This interface operates in a multi-subnet environment

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• IODZ0 interface network requirements and tolerances are specified in the PointSpan Network Requirements document 590-2514-001

Server Separation Switch Over and Recovery

The initial offering of server separation supports the same recovery capabilities and limitations as a collocated configuration. The collocated configuration has servers hardwired for IPLK and high-speed comm links. The separated configuration uses the customer LAN for this connectivity. This network connectivity creates an increased capability for a dual primary condition to exist. Because operation and recovery from a dual primary condition is unpredictable and may require manual intervention to affect a timely recovery, the section labeled Switch Over and Recovery Process provides the processes required.

Switch Over and Recovery Process

Document the various scenarios that could occur with the loss of connectivity between servers must be documented with a recommended normal process for recovery.

Document the following scenarios with a procedure addressing a normal recovery process, given that either Span has bandwidth to carry traffic of both

• Failure of the IPLK0 link does not have an automatic recovery capability thus users may need to manually intervene

� Operation under this condition

� Recovery under this condition

• Failure of High Speed Com Link, IPLK1, network span will cause automatic rerouting to the IPLK0 span

� Operation under this condition

� Recovery under this conditionOperating System (OS)

• Install

� Os40ps2.0.c or later

� Set hostac and hostbc addresses in /etc/hosts

� Enable iplk1 interface in /net/rc.network by uncommenting the �ifconfig� line for iplk1

• Functionality

� Time is set via sockets at the OS level. Time audits occur at the OS level, also.

� All OS changes are for Ethernet Comm link. No changes are specifically for server separation.

Network Requirements

PointSpan server separation adds a new dimension to the switchover and recovery process. Previous non-separated servers had a hardwired interface between the A and B

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servers, thus providing a near guaranteed connection for Primary/Secondary negotiation. With server separation through an IP network, the interface between the A and B servers is not longer guaranteed and sporadic network outages can cause total loss of communication between A and B. This condition can result in dual primaries. Operation and recovery from a dual primary condition is unpredictable and most likely will require manual intervention to affect a timely recovery.

Route IPLK0 and IPLK1 on completely separate network paths, where possible, to avoid single network failures causing a dual interface outage. This precipitates a dual fault condition from the server's perspective.

Access Service Center PC

• PC has two modems with two copies of ProComm

• To view status on each ECS, the PC must dial into each SMM. Co-located terminals

• Through a terminal and a modem, each side can access the other sides SMM.

• No integrated display exists.

Implementation Issues

A and B IPLK0 interfaces MUST reside on the SAME IP subnet.

Physical

Same as current Co-Located Servers Application

Environment

Same Environment as current Co-Located Servers Application

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Chapter 5

RTN to IPN Conversion

RTN to IPN Coversion Overview

ONLY EADS TELECOM North America Technical Support engineers can perform the RTN to IPN conversion. For conversion, Technical Support engineers must work with the customers. To perform the convesion, the support engineer enters the RIPN command under SHCM to reconfigure the ASP (man-machine command) database. This sets up the database to convert the specified RTN partition to an IPN partition. This command specifically converts a T1 distributed RTN to an IP distributed IPN.

This command does not reconfigure any of the OS configuration files. To add the new DIOD/DIOM cards necessary for the converted partition, support engineers must manually modify files such as:

• iodcfg

• hosts

• bootptab

Once support engineers enter the command, they convert:

• Survivable RTN partitions into survivable IPN partitions

• Non-survivable RTN partitions into non-survivable IPN partitions

RTN Conversion Operation Technical Support Engineers convert an RTN to an IPN by entering the ASP command RIPN under the command SHCM. At the Enter Partition Number prompt, they enter the partition number of the RTN to be converted to an IPN. The conversion process involves:

• Changing the partition type in SPAR. If the partition to be converted was an RSU then the new type is IPN. If the partition to be converted was an SSU then the new type is IPS.

• Creating new IODs associated with every equipped LMS in the partition.

• Creating new application channels, download channels, and control channels for each new IODs.

• Re-mapping the control channels for existing equipped LMS, BXI, FXL, ATH, and ATT in the target partition from IOD cards in the host to the local new IOD cards in the IPN.

• Converting all control channels links and download links on the control channel IXL spans to RSP links.

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Chapter 6. RTN to IPN Conversion


System Architecture

Figure 12 illustrates system architecture before the conversion. Figure 13 shows the system architecture after the conversion.

Ethernet - A

MCU-A

SP - 1

MCU-B

Ethernet - B

SP - 0

SP - 3SP - 2

T1 T1 T1

EXISTING TOPOLOGY

Figure 12. System Architecture Before RTN Conversion

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Ethernet - A

MCU-A

SP - 0

MCU-B

Ethernet - B

SP - 1 SP - 2

3 DSU PARTITIONS CONNECTED VIA ETHERNET

Figure 13. System Architecture After RTN Conversion

Administrative Software Package (ASP) Commands for RTN to IPN Conversion

Technical support engineers, to perform RTN to IPN conversion:

Table 38. RTN to IPN Conversion Procedure

Step Action Result

1. At the select command prompt, enter SHCM

SELECT COMMAND => SHCM

2. At the select command prompt, enter ?

SELECT SUBCOMMAND or ?....................... => ?

3. At the select command prompt, choose RIPN from the list of options

LMS...LMS UPDATE

SHF...SHELF UPDATE

HIB...HIB-RSPL UPDATE

CNT...CONTROL DISPLAY

MSHF..MOVE SHELF TO HIB

RSPC..RSP CHANGE

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Chapter 6. RTN to IPN Conversion


Step Action Result

CPAC..CONTROL CHANNEL PACKER

CONV..FXL to ATI or ATI to FXL

RIPN..CONVERT RTN TO IPN

SELECT SUBCOMMAND or ?....................... => RIPN

4. At the enter partition number: command prompt, enter the selected partition number

ENTER PARTITION NUMBER:...................... => 3

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Chapter 6

DVD

DVD Overview

Integrated Drive Electronics (IDE) hard disk and DVD peripherals will ultimately displace the SCSI card and peripherals in the PointSpan system. This change involves driver changes but no form, fit, or function changes.

The PointSpan Server 3.0 release includes DVD-RAM drive only. Enhancements to the product support booting from the CD-ROM in the DVD drive. This enhancement phases out the DAT tape.

Writable DVD technology constantly evolves. and EADS TELECOM North America conforms to standards defined within this arena. Other impacting technologies are hard disks and SCSI development. Hard Disks have a production life of about six months. Disk access speed continually increases. These technological changes force developed interfaces to change as well. SCSI has evolved to the Ultra160 standard. This evolution has forced an increased data transfer rate to 160 Megabytes per second.

Use the DVD to Backup Using Tar

To use the DVD to perform a backup:

Table 39. Backup Using DVD Tar

Step Action Result

1. Backup all files in tar format. tar cvpWf /dev/rsd4 ./

2. Put filename to DVD in tar format tar cvpWf /dev/rsd4 [/dir/filename]

3. Restore all files from tar DVD. tar xvpf /dev/rsd4

4. Compare DVD to Disk (verify) tar dvf /dev/rsd4

5. List tar format files from DVD. tar tf /dev/rsd4

The (f) option tells tar to use the device specified instead of the default tar device (tape).

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Index


Make a Boot DVD

To make a book DVD:

Table 40. Make DVD Boot Disk Procedure

Step Action Result

1. Install a write enabled DVD in the drive

cp bd40ps2.0.b /dev/rsd4

This operation overwrites any data on the disk.

Panic Dump

To perform a panic dump:

Table 41. DVD Panic Dump Procedure

Step Action

1. Install a write enabled DVD in the drive

2. From the system debug screen (halted OS) type [d d]

This operation overwrites any data on the disk.

Make a File System on a DVD Disk

To make a file system on a DVD, enter mkfs /dev/rsd4

DVD Block Mode Use

Use the DVD drive in Block mode for the following operations.

• Backup using the CPIO utility.

• Backup using autobackup (AB)*

• Copying files to or from DVD (cp) (cpcontig)

Technical support must set the DVD bit in T80 must for autobackup to DVD.

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Using the DVD drive in block mode requires that you mount the DVD drive under an empty directory on the hard drive. Once mounted, the DVD directories and files appear as sub-directories of the �mount� directory. The DVD must have a file system on it (see above). You must unmount the DVD before removing the disk.

Mount/Unmount DVD Drive

To mount the DVD Drive under directory /d4 use:

mount /dev/sd4 /d4

To unmount the DVD before removing the disk from the drive use:

umount /d4

Backup DVD Example

To backup/restore DVD using cpio:

Table 42. Back Up, Restore DVD Procedure

Step Action Display

1. From the ROOT directory. cd /

2. Restore entire contents of DVD to hard disk (with verify) (W).

cpio –pdmuvTLW /d4/

3. Restore entire ibx/pfl directory from DVD to hard disk. (without verify).

cpio –pdmuvTL /d4/ibx/pfl /

4. Copy the entire ibx/pfl directory from the hard disk to the DVD ibx/pfl directory.

cpio –pdmuvTL /ibx/pfl /d4/ibx/pfl

5. From the /d4 directory. cd /d4

6. Restore entire contents of DVD to hard disk (with verify)(W).

cpio –pdmuvTLW ./ /

7. Restore entire ibx/pfl directory from DVD to hard disk. (without verify).

cpio –pdmuvTL /d4/ibx/pfl /

8. Copy the entire ibx/pfl directory from the hard disk to the DVD ibx/pfl directory.

cpio –pdmuvTL /ibx/pfl /d4/ibx/pfl

Figures 14 and 15 indicate the position and connections for the DVD drive on the PointSpan switching system.

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Index


Figure 14. Front Panel PointSpan Switch

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Figure 15. Back Pannel and Connectors PointSpan Switch

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Index


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Index

About This Document, 1

activate Automatic Recall with IVS configured

Procedure for, 73

activate Automatic Recall without confirmation

Procedure for, 74

Additional ECS/UTB Connection Detail, 111

Additional UTB Functions, 120

Administrative Software Package (ASP) Commands for RTN to IPN Conversion, 132

Audience, 1

Backup DVD Example, 137

Call Home, 115

Channel Use, 109

Clear Alarms, 119

CM and SMM Lockstep, 121

CM Sockets, 122

CM Task Interactions, 110

CM User Interface, 110

Co-Located Servers, 107

Console, 108

Conventions Used In This Document, 2

Document Organization, 1

Document Purpose, 1

Document References, 3

DVD, 135

DVD Block Mode Use, 136

DVD Overview, 135

ECS High Speed COM Logical Channel Detail, 109

ECS Interfaces and High Speed COM Logical Channels, 107

Enable Automatic Recall in CLOS

Procedure for, 74

Figure 15. Back Pannel and Connectors PointSpan Switch, 140

Functions & Features Overview, 11

Halt, Debugger, and Panic Dump, 120

History Buffers, 115

Install SMM, 113

Interprocessor Link 0 (IPLK0) Functionality, 123

Interprocessor Link 1 (IPLK1) Functionality, 124

IODZ0 Functionality, 124

Make a Boot DVD, 136

Make a File System on a DVD Disk, 136

MCU, 121

Modem Properties, 116

Network Requirements, 126

Network Requirements Access, 126

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Index


Network Requirements Implementation Issues, 126

Operating System (OS), 125

Panic Dump, 136

Remote Alarm Indications, 120

Remote Maintenance Administration (RMA), 116

RTN Conversion Operation, 129

RTN to IPN Conversion, 129

RTN to IPN Coversion Overview, 129

Rules for A/B Selector Switch Processing, 121

Server Separation and Multiple Servers, 103

Server Separation Control Diagram, 106

Server Separation Switch Over and Recovery, 125

Set Up and Use PointSpan, 101

SMM Features, 113

SMM Firmware/Modem Functionality, 121

SMM Functionality

Major, 113

SMM High Security Level, 118

SMM Interface, 111

SMM Low Security Level, 117

Switch Over and Recovery Process, 125

System Architecture, 131

Use the DVD to Backup Using Tar, 135

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