pocketbook october 2014 - snap-on · 2 new and enhanced codes, tests, tips and data for coverage...

my.snapon.com

POCKETBOOKOCTOBER 2014

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New and Enhanced Codes, Tests, Tips and Data for Coverage Back to 1997 for All Major Makes.

Upgrade 14.4 Coverage Highlights• One-Touch Full Vehicle Code Scan performs an

automated health check on Chrysler® and Ford® makes

• Keep the profits in-house with One-Touch Clear All Codes for Chrysler, Ford, Hyundai®, Kia® and Mitsubishi®

SureTrack®

Expert information integrated in all VERUS® family products, VERDICT® family products, MODISTM Ultra and SOLUSTM Edge, with a current Snap-on Software Upgrade 14.4 or newer. Simply connect the diagnostic tool to Wi-Fi to get real fixes and parts replacement records harvested from millions of actual repair orders.

New and Enhanced 2014 Model Year CoverageGM®, Infiniti®, Lexus®, Mazda®, Nissan®, Scion®, Subaru®, Suzuki® and Toyota®

New and Enhanced Euro Coverage (optional)

Audi®, BMW®, FIAT®, Jaguar®, Land Rover®, Mercedes-Benz®, MINI®, Porsche®, Smart Car®, VW® and Volvo®

Snap-on® Software Subscription A program to keep you turning more cars more quickly and accurately. Be ready for nearly every vehicle that rolls into your bay with the most affordable program yet.

stronger STARTS FAster FINISHES

Upgrade 14.4 Pricing and Order Information*†

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VERUS® PRO Platform EEMS327 ........................ $9,749

VERUS Wireless Software EESP325##

Subscription Weekly Payment† ........................................................$25Subscription Program (One Year).................................... ...........$1,299

Upgrade 13.4 or Earlier SBEC Weekly Payment .................................$49Regular Upgrade – EESP327U1/EESP325U1.. ............................$1,249

Upgrade 14.2 Customer Loyalty SBEC Weekly Payment ....................$37Loyalty Upgrade – EESP327U2/EESP325U2... ...............................$949

Subscription Enrollment Fees

13.4 or Earlier – EESP327S1/EESP325S1... ..................................$299 14.2 Customer – EESP327S2/EESP325S2 ......................................$99 New Platform or Current 14.4 Customer ............................................NC

European Coverage Activation – EESP327E/EESP325E ....................$649European Adapters and Keys – EAK0301B07B ..............................$350European Keys Only – EAK0301B06A ......................................$189.99

VERUS Software EESP323##

Subscription Weekly Payment† ........................................................$25Subscription Program (One Year) ...............................................$1,299

Upgrade 13.4 or Earlier SBEC Weekly Payment .................................$49Regular Upgrade – EESP323U1 .................................................$1,249

Upgrade 14.2 Customer Loyalty SBEC Weekly Payment.....................$37Loyalty Upgrade – EESP323U2 .....................................................$949


13.4 or Earlier – EESP323S1........................................................$299 14.2 Customer – EESP323S2 .........................................................$99 New Platform or Current 14.4 Customer ...........................................NC

European Coverage Activation EESP323E ........................................$649European Adapters and Keys – EAK0267B01H .............................$510European Keys Only – EAK0253B16F............................................$409

*† See back cover

Upgrade 14.4 Pricing and Order Information*† (continued)

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VERDICT® Platform EEMS324 ............................ $7,845

Subscription Weekly Payment† ........................................................$25Subscription Program (One Year).................................... ...........$1,299

Upgrade 13.4 or Earlier SBEC Weekly Payment .................................$49Regular Upgrade – EESP324U1.. ...............................................$1,249

Upgrade 14.2 Customer Loyalty SBEC Weekly Payment ....................$37Loyalty Upgrade – EESP324U2... ..................................................$949


13.4 or Earlier – EESP324S1........................................................$299 14.2 Customer – EESP324S2 .........................................................$99 New Platform or Current 14.4 Customer ............................................NC

European Coverage Activation – EESP324E .....................................$649European Adapters and Keys – EAK0301B07B ..............................$350European Keys Only – EAK0301B06A ......................................$189.99

VERDICT Scan Platform EEMS326 ...................... $6,545

See VERDICT section for VERDICT Scan software part numbers and pricing

MODISTM Ultra Platform EEMS328 ..................... $5,999


Upgrade 13.4 or Earlier SBEC Weekly Payment .................................$49 Loyalty Upgrade – EESP328U1 ..................................................$1,249

Upgrade 14.2 Customer Loyalty SBEC Weekly Payment ....................$37Loyalty Upgrade – EESP328U2 .....................................................$949

Subscription Enrollment Fees13.4 or Earlier – EESP328S1........................................................$299 14.2 Customer – EESP328S2 .........................................................$99 New Platform or Current 14.4 Customer ...........................................NC

European Coverage Activation – EESP328E .....................................$649 European Adapters and Keys – EAK0301B07B ..............................$350European Keys Only – EAK0301B06A ......................................$189.99


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MODISTM Software EESP300##


Upgrade 13.4 or Earlier SBEC Weekly Payment .................................$49Regular Upgrade – EESP300U1 .................................................$1,249



13.4 or Earlier – EESP300S1........................................................$299 14.2 Customer – EESP300S2 .........................................................$99 New Platform or Current 14.4 Customer ...........................................NC

European Coverage Activation – EESP300E .....................................$649European Adapters and Keys – EAK0267B01H .............................$510European Keys Only – EAK0253B16F............................................$409

SOLUSTM Edge Platform EESC320 ....................... $3,895

Subscription Weekly Payment† ........................................................$14Subscription Program (One Year) ..................................................$549

Subscription Enrollment FeesNew Platform or Current 14.4 Customer ...........................................NC


*† See back cover


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SOLUS Ultra® Platform EESC318........................ $3,895


Upgrade 13.4 or Earlier SBEC Weekly Payment .................................$39Regular Upgrade – EESP318U1 ....................................................$999


Subscription Enrollment Fees13.4 or Earlier – EESP318S1........................................................$19914.2 Customer – EESP318S2 .........................................................$99 New Platform or Current 14.4 Customer ...........................................NC


SOLUS PROTM Software EESP316##




Subscription Enrollment Fees13.4 or Earlier – EESP316S1........................................................$19914.2 Customer – EESP316S2 .........................................................$99 New Platform or Current 14.4 Customer ...........................................NC



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SOLUSTM Software EESP310##


Upgrade 14.2 Customer Loyalty SBEC Weekly Payment.....................$22 Loyalty Upgrade – EESP310U2 .....................................................$549


ETHOS® Plus EESC319 ....................................... $1,595Subscription Weekly Payment† ........................................................$12

Subscription Program (One Year) ..................................................$597

Upgrade 14.2 Customer SBEC Weekly Payment ................................$17Upgrade – EESP319U1 ................................................................$439

Subscription Enrollment Fees14.2 Customer – EESP319S1 .........................................................$50 New Platform or Current 14.4 Customer ...........................................NC

European Coverage Activation EESP319E ........................................$349European Adapters and Keys – EAK0301B07B ..............................$350European Keys Only – EAK0301B06A ......................................$189.99

ETHOS Deluxe Software EESC312##

ETHOS Standard Software EESC312STD##

Upgrade 14.2 Customer SBEC Weekly Payment ................................$17Upgrade – EESP312U1 ................................................................$439


*† See back cover

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VANTAGE® Ultra Platform EETM309 ................... $2,795 Vantage PROTM Software EETM303##

Upgrade 13.4 SBEC Weekly Payment ................................................$17 Upgrade 14.4 – EESP309U1/EESP303U1 .....................................$439

MICROSCAN® III EESC720 ................................ $399.95

MICROSCAN Standard EESC717STD ................. $349.95

MICROSCAN PRO EESC717PRO ........................ $399.95

ABS and Enhanced Engine Codes Upgrade – EESP717PRO .................$50

SureTrack®: The Fastest Path to Fixed.Introducing the fastest way to find the problem, find the failed part and find the fix.

Get more complete information than hotlines and more reliable results than online forums, because SureTrack gives you diagnostic experience, repair timesavers and verified parts replacement records, harvested from successful repair orders.

SureTrack offers diagnostic confidence and repair time savings, with Common Replaced Parts Graphs, showing the parts replaced to repair symptoms and codes on vehicles like the one in your bay. You get confidence with verification from thousands of technicians who have already been there, solved that.

How to Get SureTrack? SureTrack is integrated in all VERUS family products, VERDICT family products, MODIS Ultra and SOLUS Edge, with a current Snap-on Software Upgrade 14.4.

Upgrade 14.4 Pricing and Order Information*†

(continued)

*† See back cover

SureTrack®

(continued)

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SureTrackThe following platforms receive SureTrack upon purchase or software upgrade.

Platform Access Information Access Method

VERUS PRO VERDICT

Receive 6-months access, authorization code on receipt at purchase

Via platform

MODIS UltraSOLUS Edge

6-month access, no code required

Via platform

Expert information that can help any tech, regardless of experience level:• Common Replaced Parts records showing successful fixes

• Expert information hot-linked directly from diagnostic trouble codes

• Exclusive insight based on experience from millions of repair orders

• Vehicle-specific fixes based on symptoms, codes and mileage

• Definitive, reliable answers, validated by SureTrack expert technicians

• Troubleshooter tips, tests and vehicle-specific fixes from real-world repairs

12 Months of Vehicle Coverage Upgrades and Feature Enhancements • Available for today’s most popular platforms• New platform or current software version customers enroll FREE!• Flexible payment options and methods

– Weekly, monthly, annual pre-pay/cash, direct debit, check• Automatically renews every year

– Month-to-month agreement after first year • Cancellation

– Cancel at any time after first year without penalty• Exclusive program offers, including SureTrack for those platforms eligible

Best Weekly Payment AvailableSnap-on Software Subscription is perfect for payment sensitive customers.

Weekly Payment†† Subscription SBEC RA

VERUS, VERDICT and MODIS Families (Out-of-Date)

$24.98 $48.16 $124.90

VERUS, VERDICT and MODIS Families (Loyalty and New)

$24.98 $36.59 $94.90

SOLUS Ultra, SOLUS PRO (Out-of-Date) $14.40 $38.52 $99.90

SOLUS Edge, SOLUS Ultra, SOLUS PRO (Loyalty and New)

$14.40 $21.17 $54.90

ETHOS Plus (Loyalty and New) $11.48 $16.93 $43.90

Big ROI for Small InvestmentSnap-on Software Subscription annual savings over regular priced upgrades.

Software Subscription 1st Year Savings†† Ongoing Savings††

VERUS, VERDICT and MODIS Families (Out-of-Date)

$600 $599

VERUS, VERDICT and MODIS Families (Loyalty)

$500 $599

VERUS, VERDICT and MODIS Families (New) $599 $599

SOLUS Ultra, SOLUS PRO (Out-of-Date) $600 $349

SOLUS Ultra, SOLUS PRO (Loyalty) $250 $349

SOLUS Edge, SOLUS Ultra, SOLUS PRO (New) $349 $349

ETHOS Plus (Out-of-Date and Loyalty) $231 $281

ETHOS Plus (New) $281 $281

Software Subscription Program

Before the SaleOpt-in to the Program

Launch ScanBayTM and select the software subscription Opt-in button on the first screen at the upper left to enroll.

Review the Program

This program was designed with you in mind. It is similar to the EC and ScanBay processes that you use today, but there are also items that may be new to you. Before selling software subscription, make sure to look through the Franchisee Guide to Software Subscription’s Table of Contents or view the training videos on my.snapon.com to review new topics or items where you may need to refresh your knowledge.

Eligibility

• All VERUS, VERDICT and MODIS Families, plus SOLUS Edge, SOLUS Ultra, SOLUS PRO and ETHOS Plus

Subscription Pre-Check Decision Tree

Use the guidelines below to determine if you need to perform a Pre-Check before writing a subscription.

Customer Credit Status Recommended Action

Customer has an Active EC Account in Good Standing

Write contract and deliver software subscription.

Customer with Valid Open to Buy (O2B)

Write contract and deliver software subscription. If unsure of status, call Snap-on Credit.

Customer Account Balance Paid Out

Perform a Pre-Check Extended Credit (EC) application in Chrome by e-App or phone before proceeding.

New Customer Perform a Pre-Check EC application in Chrome by e-App or phone before proceeding.

Business Customer Pre-check not required

†† Weekly payments and year-over-year savings is estimated, does not include taxes and other charges, and is subject to change.

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Software Subscription Program (continued)

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Estimating the Payment with TaxesThe customer’s agreed upon payment as entered into Chrome should include applicable sales tax; therefore, you need to manually estimate taxes for weekly or monthly payments based on federal, state and local taxes in your area.

Streamline EnrollmentGather customer information before beginning, such as personal and business address, email address, Social Security Number and Date of Birth. If your customer is taking advantage of Direct Debit (payments direct from bank), then have handy the customer’s bank name, address, account number and routing number.

During the Sale• Select RA for Invoice Type (never CS or EC Invoice Type)• Connect electronic signature pad BEFORE you start ScanBay• Refer to the Subscription Pre-Check Decision Tree• Receive notification of contract rejection/denial by phone from

Snap-on Credit (SOC)

Creating Accounts and Posting Payments

Once you have performed the sale you do not need to create an account unless you need to take payment immediately. If you need to take payment now, follow the steps below.

Create an Account

1. Open Chrome and double click on the selected customer icon

2. Select SOC Account information tab

3. Select the Add/Update box

4. Enter the customer’s Debtor Number (Account Number) from SOC in the highlighted box

5. Select OK

Set Up Payment

1. Select the Account Number

2. To establish the weekly payment in the account enter amount in Agreed Payment field

3. Select Complete Payment

4. Select OK in the Complete Order

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Collect

1. Select the Account Number and enter the amount collected

2. If payment is other than cash, complete one of the other fields

Complete Payment

1. Select Complete Payment

2. Select the number of copies to print

3. Select OK

After the SaleKeep customers happy and participating in the program with timely delivery of new upgrades as they become available.

Information & TrainingMore information is available in your Franchisee Guide to Software Subscription or view video training at the Franchisee Portal (my.snapon.com).

On-Van Troubleshooting

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VERUS, VERDICT, VERUS Wireless, VERUS PRO1. Communication or Software Challenge? Disconnect

scanner and wireless module from vehicle and restart the diagnostic suite.

2. Other Communication Issues? Try second Data Cable, OBD-II Adapter, if applicable. Verify the power LED on the Data Cable is illuminated (does not apply to VERUS as it doesn’t contain a voltage sensing LED). Verify vehicle has 12 volt and ground at the correct pin locations (pin #4 is ground and pin #16 is 12 volt on standard 16-pin OBD-II style connectors).

3. Coverage Verification? Check the software version on the tool and refer to Vehicle Application Guide to verify coverage support of vehicle and system.

4. Possible Virus? Check for Conficker or other virus on the platform at Snap4help.com/virus page.

5. Wireless Not in Sync? Verify the Bluetooth® modules are paired.

MODIS, SOLUS, SOLUS PRO, ETHOS1. ScanBay Not Communicating with Scanner? Unplug

the device, close down Point-of-Sale (POS), plug the device back in and relaunch POS.

2. Platform or Software Challenge? Disconnect from vehicle and reboot the unit.

3. Other Communication Issues? Try second Data Cable and OBD-II Adapter. Verify vehicle has 12 volt and ground at the correct pin locations (pin #4 is ground and pin #16 is 12 volt on standard 16-pin OBD-II style connectors).

MODIS, SOLUS, SOLUS PRO, ETHOS (continued) 4. Coverage Verification? Check the software version on

the tool and refer to Vehicle Application Guide to verify coverage support of vehicle and system.

5. Error messages during boot up or navigation? Ensure there is a CF card in main slot – MODIS under handgrip, SOLUS in slot #1 (does not apply to SOLUS PRO).

MODIS Ultra, SOLUS Edge, SOLUS Ultra, ETHOS Plus1. Platform or Software Challenge? Disconnect from

vehicle and reboot the unit.

2. Other Communication Issues? Try second Data Cable. Verify the power LED on the Data Cable is illuminated which indicates the vehicle has 12 volt and ground at the correct pin locations (pin #4 is ground and pin #16 is 12 volt on standard 16-pin OBD-II style connectors).

3. Coverage Verification? Check the software version on the tool and refer to Vehicle Application Guide to verify coverage support of vehicle and system.

4. Unit is Locked Up or Will Not Power Down? Press and hold the power button until unit powers down, then reboot.

5. Correct Connection to Vehicle? Verify Data Cable or vehicle specific adapter being used match what is being requested by the software.

Diagnostic Customer Care Center ContactsFAQ Site – diagnostics.snapon.com/faqSJCC Email – [email protected] Phone Number – (800) 424-7226

Experiencing a difficulty? Check these quick tips before calling Diagnostic Customer Care Center.

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diagnostics.snapon.com/software

The Most Powerful Diagnostics TodayFor a complete run-down of available coverage, refer to the Upgrade 14.4 Vehicle Application Guide.

*Important Platform and Upgrade ReminderVERDICT Scan Platform (EEMS326) does not include a meter.

MODIS and SOLUS Bundle 5.2 through Bundle 7.4 may be required to purchase a 512MB CompactFlash® (CF) card (EEKT310G02).

MODIS (EESP300N14) and SOLUS (EESP310N14) Upgrade 4.4 and earlier require Upgrade 14.4 CF card.

MODIS Bundle 4.1 and earlier may be required to purchase a new scanner plug-in (EAA0319B02A ).

MICROSCAN PRO (EESC717PRO) and MICROSCAN III (EESC720) already contain the ABS and enhanced engine codes, so an additional purchase of the upgrade (EESP717PRO) isn’t necessary.

Prices and availability subject to change without notice. List prices and weekly payments do not include Sales Tax.

†All Subscription ProgramsEnrollment fee is separate and not eligible for weekly or monthly payment option. Rates and terms are subject to credit approval at time of sale and terms of the program and contract. Not everyone will be approved. Payment based on 12 month term for Subscription. Payment is estimated, does not include taxes and other charges, and is subject to change. Not all software products qualify.

Snap-on is a trademark, registered in the United States and other countries, of Snap-on Incorporated. This publication contains many Snap-on Incorporated trademarks, including but not limited to SNAP-ON®, SURETRACK® and VERUS®. All other marks are trademarks or registered trademarks of their respective holders. ©2014 Snap-on Incorporated. All pictures and illustrations shown are for reference purposes only. All information including specifications herein are subject to change without notice. EAZ0042B02U Rev. A US

pocketbook october 2014 - snap-on · 2 new and enhanced codes, tests, tips and data for coverage...

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