pmo leadership

Leading
Successful
PMOs
Peter Taylor
www.leadingsuccessfulpmos.com
http://www.leadingsuccessfulpmos.com/

Peter Taylor
Experience: Creativity: Motivation
Author Speaker Workshops - Coaching

Leading Successful PMOs
Leading Successful PMOs is a book to
guide all project based organisations,
and project managers who contribute to
and benefit from a PMO (Project
Management Office), towards
maximising their project success.
Imprint: Gower Published: Oct 2011 Format: 234 x 156 mm Extent: 160 pages Binding: Hardback ISBN: 978-1-4094-1837-5

Quick Quiz
What does PMO mean to you?

The PMO is ...
The Project Management Office (PMO) in a
business or professional enterprise is the
department or group that defines and maintains
the standards of process, generally related to
project management, within the organization
The PMO strives to introduce economies of
repetition in the execution of projects
The PMO aims to reduce project risk through
common practice and quality assurance
The PMO links business strategy to project based
execution of that strategy

What is meant by a PMO?

And the right strategy
You know, what I love is having people
who look after our business for me and
who help me drive our strategies
forward the PMO does both, which
isnt what all my departments do....

And the right strategy
Again from The State of the PMO 2010
report
64% of the PMOs advise their executives
62% of the PMOs participate in some form
of strategic planning
And nearly 60% of PMO Directors/Leaders
report in to the EVP level or above

Types of PMOs
A PMO can typically be one of 5
types from an organizational
perspective:
A Departmental PMO
A SpecialPurpose PMO
An Outreaching (Supplier) PMO
An Customer (External) PMO
An Enterprise PMO

Models of PMO
Supportive
Aid
Empower
Share
Controlling
Standards
Risk Mgt
Profiling
Directive
Ownership
Guarantee
Unit
Blended PMO combining elements of all three models

And is it real?

All PMOs are not equal
Level 1 Ad Hoc
Few formal definitions
PMO is a trouble shooter
Level 2 - Defined
Project discipline in place repeatable behaviour
Standards and Method and simple Measures
Level 3 - Controlled
Aligned with business goals
PMO is governing, reporting and correcting
Level 4 Measured
Quantitative goals set
PMO KPIs in place
Level 5 Optimized
Continual improvement
PMO drives innovative changes

PMO Acid Test
Get the PMO leader to call your
CEO and then count the
number of seconds before he
recognizes their name...

PMO Acid Test
When was the last time that a
project manager contacted
your PMO asking for some
form of help? ...

PMO Acid Test
Do people ask why they should
use the PMO and do they
know what your PMO does...

PMO Acid Test
What happens when you call
up a PM, do you get straight
through or do they adopt an
avoidance strategy...

PMO Acid Test
Do people ask many times over
where they should go for
project information or project
help...

Now
Established project
management offices result in
projects with higher quality and
business benefits
PWC: Insights and Trends: Current Portfolio, Programme, and Project Management Practices

Now
Building a Project Management
Office (PMO) is a timely
competitive tactic
Gartner Research

Now
With projects in many
organizations becoming global,
involving multiple business units
and locations, the benefits of
PMO are more visible
2012 KPMG report - Business Unusual: Managing projects as usual

The Book
Research
Peter Taylor

Support
Training
Career
Process
Project Quality
Project Success
Personal Satisfaction
Being part of a PMO
Much improved Better No change Worse Much worse I have always worked in the PMO

The PMO Leaders said:
PMO Leaders said:
1 One size doesnt fit all, flexibility is key
2 Balance well between people and process
3 Never be afraid to promote your PMO and your projects
4 Act like a business leader but have a continued passion for
projects
5 Track the benefits of what you are doing
6 And be a strong leader

The Managers said:
Managers of PMO leaders said:
1 Communicate well
2 Negotiate fairly and strongly
3 Be an agent of change
4 Demonstrate self-managing capability
5 Believe in the business and the projects
6 And know the project world

Recruiters said:
0 5 10 15 20 25 30 35 40 45 50
Method/Methodology
Negotiation Skills
Change Management/Agent of Change
Self Managing/Organised
Communication Skills
Previous PMO experience
Risk Management Capability
Quality Assurance
Strategically Competent
Stakeholder Management Skills
Project Management experience
Recruitment Skills: PMO Leaders
Asia USA Europe

Competency Framework
Business Leadership
Technical Personal
Project Management

PMO Key Competencies
Business Leadership
Technical Personal
Project Management
Be passionate about projects
Be strong in communication
Negotiate well
Be enthusiastic about leading
change
Dont be afraid to be unique

It is your PMO...
Don't let anyone tell you that you
have to be a certain way. Be
unique. Be what you feel you
need to be

The Future
of PMOs
Peter Taylor

Consistency
The best PMOs have
consistent, repeatable PM
practices across the
enterprise. All projects are held
to the same standards and
requirements for success. They
have also eliminated
redundant, bureaucratic PM
practices that have slowed
down projects.

Consistency
The best PMOs have the most
experienced PMs in place and
have a program underway to
recruit the best PMs, develop
their existing PMs into the best
and to maintain this level of
quality and experience.

Transparency
The best PMOs have clear
visibility into the progress and
cost of all projects. They also
know exactly how resources
are being used. They openly
share this information to all the
appropriate stakeholders
throughout the enterprise.

Flexibility
The best PMOs adapt to the
enterprise's strategic
expectations and know how
to operate effectively within
the corporate structure and
culture. And they are not rigid
in their own structure and
focus in order to adapt and
adopt quickly.

Educational
The best PMOs sponsor training
and facilitate communities of
practice to promote PM best
practices in their organizations.
Such communities of practice
provide PMs with a forum to
share their knowledge and
share experiences.

Methodology
The best PMOs are the
custodians of a dynamic
framework of method to assist
PMs in the delivery of projects.
This includes not only process
but also templates and
guidance.

Assurance
The best PMOs ensure that
quality assurance actually
delivers quality.

Future Progress
1. PMO leaders will continue to build
better relationships with executive
management
2. Improvements in performance
measurement will make it possible for
PMOs to more accurately measure
project health
3. As PMO leaders strive to define their
organizations role, they will move to a
menu of PMO features and capabilities

The Case
Study
Peter Taylor

Siemens
Siemens 80 billion euro

Siemens
Industry Automation 38
billion euro

Siemens
PLM Software 1 billion euro

Siemens
Me

The Projects

Why a PMO?
300
360
115
13

The PMO 5 Ps
PMIS
PM Information Systems
Promotion
Internal Communications External Communications Marketing Success Stories
Performance Project Profiling
Project Reporting
Dashboard KPIs Scorecard Funding ROI Esc

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