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PMI NB LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019

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Page 1: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

PMI NB LUNCH & LEARN

Catherine & Sandra Lawrence, Feb 18 2019

Page 2: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

EmpathyMapping

Page 3: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

David GreySolution

DevelopmentStakeholders

Page 4: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

After research, before requirements

During Strategy Creation

Team Building

Page 5: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

Case studyCTV Global News, Exerpt out of Article: Tax time: What's changed in Canada for 2019

If you own an Airbnb rental, have a service animal or attend a post-secondary institution, then you may be affected by

changes to Canada’s tax code. CTVNews.ca explains what you need to know before you file your return.

Among the tax changes unrelated to small businesses, one of the most prominent is the expansion of a tax credit for

expenses related to service animals.

The credit already applies to service animals trained to help people with blindness, deafness, autism, severe diabetes,

severe epilepsy and significant, long-term restrictions on the use of their arms or legs. The 2018 tax year is the first in

which the credit will be available for service dogs trained to help with severe mental health issues.

This means that taxpayers can receive a credit for the cost of obtaining the animal, its food and veterinary care, and its

training. Animals that provide comfort and emotional support, but do not have training to assist people living with PTSD or

other mental health conditions, do not qualify for the credit.

The person must be diagnosed with a condition, and the animal [must be] specifically trained to cope with this anxiety

disorder,” Lisa Gittens, a senior tax expert at H&R Block Canada, told CTVNews.ca.

Source: Ryan Flanagan, Web Journalist, CTVNews.ca, @flanaganryan

Published Monday, February 18, 2019 6:00AM EST

Last Updated Monday, February 18, 2019 12:36PM EST

Page 6: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements
Page 7: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

Emotional Seismograph

Notice the

different

color lines

Page 8: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

Agile Scrum

Retro-spective

Feelings

Timescale

Page 9: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

Project Close Taking on an existing Project

Check in – Tools, Techniques or

Process

Page 10: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

Individual Emotional SeismographWorksheet Example

X = Post-it

for wall

Bottom

prefilled or

not

Over a . of time

Personal

working

copy

Read the example

text at bottom for

ideas! … Provided by Robert Morimanno

Page 11: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements
Page 12: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

Sandra’s Seismograph

Page 13: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

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Page 14: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

Follow-up analysis, brainstorming

Page 15: PMI NB LUNCH & LEARN · LUNCH & LEARN Catherine & Sandra Lawrence, Feb 18 2019. Empathy Mapping. David Grey Solution Development Stakeholders. After research, before requirements

www.Gamestorming.com

www.twitter/@davegrey

www.EDx.org

Projectmanagement.com

PMI.ORG

Be much

More Fun

Be moreEffective

Be moreInnovative