pmc_log01_slides week 6 quality management

7/28/2019 PMC_LOG01_Slides Week 6 Quality Management

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Evolution and revolution in qualityEvolution and revolution in quality

The Paradigms of Quality

Dooley, K., Arizona State University, Departments ofIndustrial Engineering & Management

R.Happ BA MBA(Sheff.) CPIM CIRM CSCP

1) Epoch one: Caveat emptor

2) Epoch two: Quality control3) Epoch three: Total quality management

Three epochs of the evolution of quality


From ancient times until the

industrial revolution artisans

produced goods of certain

quality and it was up to the

consumer to appraise the

quality of these goods.

Caveat emptor


The industrial revolution

raised the level of product

and process complexity and

hence a new quality

paradigm of quality control

was born.

Scientific management

Sampling inspection

Statistical methods

Standardization

Quality as discipline

Quality control


During the latter part of the

twentieth century global

competition forced

organizations to become

equally concerned about

the improvement of quality.

TQM brought the awareness

and practice of quality principles

to a new level and emphasized

such things as organizational

learning and participative

management.

Total quality management


Overview of teambuilding and teamwork

Building teams and making them work

Four step approach to team building

Character traits and teamwork

Teams are coached

Handling conflicts

Inhibitors of teamwork

Rewarding teamwork

Recognizing teamwork

Chapter 10: Team building and teamwork


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Defining communication

Understanding the role of communication

Understanding communication as a process

Recognizing inhibitors of communication

A communication climate

Listening

Non-verbal communication

Verbal communication

Communicating in writing

Feedback

Improving communication

Interpersonal skills

Personality and communication

Chapter 11: Effective communication


Education, training and learning

Rationale for training Training needs assessment

Chapter 12: Education and training


Standardized parts

In 1798 Eli Whitney built

a firearms factory near

New Haven. The

muskets his workmen

made by methods

comparable to those of

modern mass industrial

production were the first to

have standardized,

interchangeable parts.



When is it done?


Where is it done?


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How is it done?


How is it done?


How is it done?


How is it done Plan (1)






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How is it done Do (1)






How is it done Check (1)






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How is it done Act (1)


How is it done Act (2)

pmc_log01_slides week 6 quality management

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