play football admin registrations · 5 communications 2018/19 play football admin registrations...

PLAY FOOTBALL ADMIN

REGISTRATIONS EMAIL & SMS COMMUNICATIONS

2 COMMUNICATIONS 2018/19 PLAY FOOTBALL ADMIN REGISTRATIONS

TOPICS COVERED IN THIS DOCUMENT

COMMUNICATIONS ............................................................................................................................ 3

MESSAGING ......................................................................................................................................... 4

EMAIL FUNCTIONALITY ...................................................................................................................... 5

Suggested uses for Email ............................................................................................................. 5

User Role required for sending emails ....................................................................................... 5

Email People .................................................................................................................................. 6

Email Affiliates............................................................................................................................... 8

Email Selected Team Lists ............................................................................................................ 9

Email Players in a Team ............................................................................................................. 10

Email Player Availability Notice ................................................................................................. 11

SMS FUNCTIONALITY ....................................................................................................................... 12

Suggested uses for SMS ............................................................................................................. 12

User Role required for sending messages ............................................................................... 12

Sending Messages ...................................................................................................................... 13

SMS - Step by step ...................................................................................................................... 13

Format of messages received, and replies received ............................................................... 13

Purchasing Credits...................................................................................................................... 15

SMS People .................................................................................................................................. 16

SMS Players in a Team ............................................................................................................... 19

SMS Affiliates ............................................................................................................................... 19

Document Version: V1.0

Issue Date: November 2018

Owner: FNSW Online Services

Audience: FNSW Associations & Clubs

This guide is for Associations & Clubs.

This document outlines the functions within PLAY FOOTBALL ADMIN to send communications via email or

SMS.


COMMUNICATIONS

Menu: People > Communications

PLAY FOOTBALL ADMIN has the capability for sending emails

and SMS messages to lists of people.

SMS communication requires the purchase of SMS credits

before an SMS can be sent through the system.

Email communication is sent through the systems mail portal.

The system also has the capability for sending broadcast

messages that appear internally in the tool- these messages will

appear in the quick-links area on a dashboard once an Admin

user signs into the PLAY FOOTBALL ADMIN system.


MESSAGING

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EMAIL FUNCTIONALITY

• Associations and Clubs can send a general (free-form) email in bulk

to participants within your organisation from this page.

• You can send to your entire list, or a custom list that meets a certain

search or filter criteria.

Suggested uses for Email

• Clubs to inform players of late venue changes.

• Captains to inform team of late news on the day of a match.

• Associations to inform clubs of wet weather or hot weather

information.

• Associations to inform clubs of late match changes.

User Role required for sending emails

• Only users that have the EMAIL SENDER role can send email messages.

• See the help topic User Maintenance for information about changing user roles.

http://support.interactsport.com/display/COMP/Manage+Admin+Users


Email People


Role Selection

• Select a role. The list of sub roles will automatically be populated.

• ANY ROLE means the selection of person records that currently have at least one role assigned.

• NO ROLE means the selection of person records that currently have no role assigned (for example, these

might be past players). If NO ROLE is selected, you can optionally select from the Last Sub Role the

person held with your organisation.

Sub Role Selection

• Choose ANY Sub Role to include records with any sub role within the selected role (i.e. this will include

ALL the sub roles).

• Or, choose Select Sub Roles then selected one or more sub roles to only include these sub roles.

• Example: To choose SENIOR PLAYERS, select PLAYER in the Role dropdown list, Choose Select Sub

Roles and select SENIOR.

Person Name

• Enter part of the person name to search/filter for. This may be left blank to match all names and be any

number of characters.

• The search will match both first and last names. Select in the drop-down list relating to whether the

name starts with, ends with or contains the search text.

Date of birth (DOB) range

• Optionally enter either one or both From DOB and To DOB to search.

• All DOB - leave end and start at 'none'. In this case, records that have no DOB will also be returned as

well as those with a DOB entered.

Gender

• Select one or both of M or F. If neither is selected, gender is ignored, and records will be returned that

have a M,F or no gender entered.

Registration

• This option only displays on certain screens, and further filters the list to registered players of a

selected association and type.


Email Affiliates


Email Selected Team Lists

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Email Players in a Team

• You can send an email to all players in a particular team (current season only) using this feature.

• First, select the grade and round from the drop down, and click the Go button. The Recipient List will

display the team of that grade and round.

Select the recipients, and then compose the email contents accordingly.


Email Player Availability Notice

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SMS FUNCTIONALITY

• This function allows Organisation’s to send SMS (short message

service) messages in much the same way as sending emails.

Organisations wishing to use the service must first purchase a

number of credits and can send an SMS message to one

recipient for each credit purchased.

• For example, sending a message to 20 recipients at once

requires 20 credits. A full account history is available always,

giving the number of credits remaining, and details of each

message sent.

• SMS messaging is '2-way' - i.e. replies can be received by the

sender via their email account (that is, the email account that is registered within your User Details).

SMS replies are not sent back to your mobile phone.

Suggested uses for SMS

• Clubs to inform players of late venue changes.

• Captains to inform team of late news on the day of a match.

• Associations to inform clubs of wet weather or hot weather information.

• Associations to inform clubs of late match changes.

User Role required for sending messages

• Only users that have the SMS SENDER role can send SMS messages. This special role has been created

to allow Organisations to closely control who can send messages - this is important as it is a charged

service.

• See the help topic User Maintenance for information about changing user roles.

http://support.interactsport.com/display/COMP/SMS+functionality

http://support.interactsport.com/display/COMP/Manage+User+details+and+Password

http://support.interactsport.com/display/COMP/Manage+Admin+Users


Sending Messages

• It is essentially the same as sending an email with the following exceptions:

• Recipients must have a valid mobile phone number entered in the system.

• No Subject is entered.

• The maximum message length is 160 characters.

• The Send copy to sender option is not available because mobile numbers are not recorded within

your User Details, however, additional mobile numbers (including that of the sender) can be added to

the Other recipients text box.

SMS - Step by step

1. Authorise the appropriate users to send SMS and purchase credits (see User role required for sending

messages below).

2. Make sure you have enough credits to send your message. If necessary, purchase extra credits.

3. Compose and send your message.

4. Check for replies in your email.

Format of messages received, and replies received

When sending an SMS, please select one of the following options for handling any replies to your messages:

• No Reply - Recipients will not be able to reply to your SMS, but you will be able to supply a descriptive

sender ID (for example your name, or your club name) of between 3 and 11 characters.

• Reply back to your email - Your messages will be sent from a special mobile number (not your own

number) and when recipients reply, the replies will be re-routed back to your email address (i.e. the

address that is entered for your user account). The return email will include details of the original

message sent, the phone number of the replier, and in most cases, their name.

• Reply back to your mobile - Your messages will be sent from your own mobile number (i.e. the number

that is entered for your user account) and when recipients reply, the replies go straight back to your

phone (you must have a mobile number entered for this option to be available).

http://support.interactsport.com/display/COMP/Manage+User+details+and+Password


Purchasing Credits

Credits can be purchased immediately online via credit card, or by cheque (although credits cannot be used

until the cheque has cleared).


SMS People

• Associations can send an SMS to all of their clubs in bulk.

• Can send to your entire list, or to a custom list that meets a certain search or filter criteria.

• Each club can designate one or more players and contacts from their lists who will receive

communications from the association. You can select all or some of these people to send messages to.

• Clubs maintain the list via the Club contacts for association(s) function available from the Club

administration menu. Alternatively, associations can maintain the lists for the clubs via the Club

maintenance function available from the Association administration menu.

Role Selection

• Select a role. The list of sub roles will automatically be populated.

• ANY ROLE means the selection of person records that currently have at least one role assigned.

• NO ROLE means the selection of person records that currently have no role assigned (for example,

these might be past players). If NO ROLE is selected, you can optionally select from the Last Sub

Role the person held with your organisation.

Sub Role selection

• Choose ANY Sub Role to include records with any sub role within the selected role (i.e. this will include

ALL the sub roles).


• Or, choose Select Sub Roles, then select one or more sub roles to only include these sub roles.

• For example, to choose SENIOR PLAYERS, select PLAYER in the Role dropdown list, choose Select Sub

Roles and select SENIOR.


The following criteria may not be available on all pages or may be hidden within the Advanced search

criteria area. Click the Show/hide Advanced Search criteria heading to toggle the visibility of this area.

Person Name

• Enter part of the person name to search/filter for. This may be left blank to match all names and be any

number of characters. The search will match both first and last names. Select in the dropdown list

relating to whether the name starts with, ends with, or contains the search text.

Date of birth (DOB) range

• Optionally enter either one or both From DOB and To DOB to search.

Gender

• Select one or both of M(ale) or F(emale). If neither is selected, gender is ignored, and records will be

returned that have a M,F or no gender entered.

Registration

• This option only displays on certain sport platforms, and further filters the list to registered players of a

selected association, period and type.


SMS Players in a Team

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SMS Affiliates

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