platin pro txd matrix txd matrixplatinpro.com/documents/platin pro txd user manual 060718.pdf ·...

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Platin Pro TXD Matrix

TXD Matrix 4 Zone Wireless Audio Matrix

User Manual

© 2018 Platin Gate Technology

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TABLE OF CONTENTS Inside the Box ................................................................................................................................................................. 4

Product Map ................................................................................................................................................................... 4

Source Guide .................................................................................................................................................................. 5

Keypad codes and display ............................................................................................................................................ 6

CH4 vs. CH8 modes ....................................................................................................................................................... 6

First time set up .............................................................................................................................................................. 7

Speaker Setup ................................................................................................................................................................ 8

PPA Series Speakers .................................................................................................................................................. 9

WS Series Speakers ................................................................................................................................................. 10

TXD Pairing ............................................................................................................................................................... 10

TXD Source set up ....................................................................................................................................................... 11

Zone Control ............................................................................................................................................................. 11

Examples: .................................................................................................................................................................. 13

Useful commands explained .................................................................................................................................. 13

DISPLAY INFO & SETTINGS .................................................................................................................................... 14

FIRMWARE UPGRADE ............................................................................................................................................. 14

Windows Interface ....................................................................................................................................................... 15

Set up ......................................................................................................................................................................... 15

Downloading Windows software .......................................................................................................................... 15

Connecting the USB to RS232 cable to PC and TXD .......................................................................................... 15

Windows Console 4CH MODE ................................................................................................................................ 15

Windows Console 8CH MODE ................................................................................................................................ 16

Windows Console ADVANCED SETTINGS ................................................................................................................. 17

Windows Console ADVANCED SETTINGS ................................................................................................................. 18

Appendix ....................................................................................................................................................................... 19

Troubleshooting Guide ............................................................................................................................................... 20

Important Safety Information ..................................................................................................................................... 21

Warranty ........................................................................................................................................................................ 24

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INSIDE THE BOX

• TXD Matrix

• Universal power adaptor

• 2 antennas

• RS232 to USB cable

• User manual

• Quick code reference

PRODUCT MAP

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SOURCE GUIDE

*MIC/MIXER 2 input is layered over all zones regardless of source. MIC/MIXER 2 is added at 50% volume of zone

Source guide explains each source input and defines devices used

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KEYPAD CODES AND DISPLAY

Product map

CH4 VS. CH8 MODES

4 Channel mode or CH4 is to be used when 4 independent zones are required or 4

different sources broadcast in 4 different areas. It can also be used to control

volume of the same source in 4 zones. Examples of this include sports bars

showing multiple events in different areas or rooms that require different audio for

private events.

8 Channel mode is used exclusively for theater surround sound in 5.1 or 7.1

format. CH8 uses HDMI 1 or USB audio to broadcast up to 8 individual channels

with built in Dolby and DTS decoding.

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FIRST TIME SET UP

*Note - Platin Pro TXD Matrix works only with Platin Pro PPA, WS series speakers and ARX series receivers.

Before powering on your TXD you must prepare your speakers and zones. It is advised to set up speakers

at table height before mounting in high or difficult to reach spaces. Plug in and turn on all speakers for your

install near the final location. All speakers should be in place and powered on prior to starting set up. It is

also advised to map out your zones carefully to maximize audio coverage and minimize zone overlap.

Once speakers are placed and powered:

PPA Series Speakers and Subs, ARX Series & WS G2 Series

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SPEAKER SETUP

1. 100-240V power - power cable provided in box for your region

2. Power on/off

3. Associate button - reset and erase previous paired transmitters - hold for 3 seconds for audible tone

4. Wireless or wired switch - if you are receiving audio via cable from another PPA speaker switch to

wired. If you are receiving audio via the Wireless module select Wireless. This is useful for extending

range of a zone beyond the wireless reach

5. Left/Mono/Right - select which audio channel you need for this speaker

6. Set channel and speaker number - used for Platin Pro TXD and Platin Pro Wi-Fi Bridge, see

transmitter user manual for instructions. Adjust speaker gain - use to adjust individual speaker if you

need to balance several speakers in a room (0-99). Hold CH button down for 2 seconds then use

CH and SPK buttons to adjust up and down

7. Line in / Line out - using Phoenix connectors supplied you can daisy chain speakers together, first

speaker in the chain will receive audio wirelessly and send to the next via line out.

8. Service port - used by Platin technicians or licensed dealers for upgrades and diagnostic

*note – layouts for PPA series speakers vary and pictures provided may not show exact locations on your speakers. Refer to your

speaker user manual for further details

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PPA SERIES SPEAKERS

1. Find the Associate button, press and hold until you

hear a tone. This erases any previous memory that

may be in the speaker.

2. The LED display should read “00”, Wireless/Wired

switch set to wireless and set L/M/R to M unless

you need to define stereo channels L=left,

M=mono (combined left and right) or R=right.

*note – For large public spaces where audio meant to be heard properly in all areas we suggest setting speakers to mono

3. Set your zone – press the SPK button to set zone

number. Zone 1 = 01, Zone 2 = 02 and so on.

4. Volume adjust – press and hold the CH button until

you see “50” adjust the volume up with the CH

button, down with the SPK button. We recommend

setting you speakers between 80 and 99 to allow

you the most flexibility from the TXD.

5. Power off the speaker for 3 seconds and power on

again. If your zone # is correct move to the next

speaker and repeat.

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WS SERIES SPEAKERS

1. Find the Associate button, press and hold until you hear a tone. This

erases any previous memory that may be in the speaker.

2. For G1 WS 30 speakers they are preset to Mono and assigned to

CH1, if you need Left or Right speakers or if you need to set them to

a different zone contact your dealer for other preconfigured options.

TXD PAIRING

1. Before you power on your TXD, connect a 3.5mm to RCA to (AN1). Plug the 3.5mm end into your

phone or computer that has music files you can use for test. Play music with computer/phone

volume at 50%

2. Power on the TXD, you will see the following displays as it boots up.

a. Once the TXD is displaying the source/zone map press source 4x.

This will display the number of speakers connected. Due to PPA

speakers using both the left and right channels these speakers will

register as 2 per speaker meaning 8 speakers found is 4 physical speakers.

b. If the correct number of speakers are registered go to “d.”. If you

are missing speakers enter “9000” + input to add speakers TXD and

return to step “a.” If you have still not found all the speakers. Enter

“0001” to change all zones to source AN1 (RCA 1). Play music from your device

*WARNING – ensure the volume of your device, and the TXD are below 50% and slowly turn up as required.

c. Check each speaker for audio and identify which speaker(s) are not connected. Speakers

that are not connected will have 2 flashing green LED.

d. Evaluate the location of the speaker. Are there thick concrete or steel walls between the TXD

and the speaker? Is the TXD over 20m from the speaker (65’)? If so, reposition the speaker

within the recommended distance and return to step “a.”

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TXD SOURCE SET UP

*Note - power off the TXD before connecting any new sources

Referring to the Product Map, Source Guide and Keypad codes and display section above connect your

additional sources.

ZONE CONTROL

This outlines how to control zones and zone volume; this section is for switching and volume control from

the keypad and display on the TXD. If you are using the Windows software or BLE APP please refer to the

appropriate sections in this document.

ZONEZONEZONEZONE ((((2222----digitdigitdigitdigit value)value)value)value) + + + + SOURCE (2SOURCE (2SOURCE (2SOURCE (2----digitdigitdigitdigit value) +value) +value) +value) + INPUTINPUTINPUTINPUT (button)(button)(button)(button)

keypad codes

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source guide

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EXAMPLES:

0107 = 0105 =

+/- = 01+/- =

7000 = 8000 =

USEFUL COMMANDS EXPLAINED

Power cycle & release speakers – This function will communicate with all

speakers connected and release them to be paired to another device or repair to

the TXD. The TXD will reboot and search for the speakers again, if you do not wish

to have the TXD connect again, power off before you see the detecting speakers

display

Add speakers - this function will look for new speakers without forgetting the

speakers already connected

Factory Reset – This function will erase all presets and restore the TXD to as it was

out of the box. Factory reset will also delete pairing information from speakers

allowing them to be found again.

Speaker Chime – this is a useful tool for troubleshooting, The TXD will send a

chime sound to all speakers regardless of settings or inputs. This will confirm

speaker(s) are connected and functioning. If you do not hear a chime there is a

problem with pairing or settings on the speaker.

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DISPLAY INFO & SETTINGS Bass adjust (all zone) – use volume buttons to adjust value up or down. Range -10

to 10

Treble adjust (all zone) – use volume buttons to adjust value up or down. Range -

10 to 10

Firmware – dispays you current firmware version

Speakers connected – displays number of speakers connected (PPA speakers

display as 2 speakers)

Firmware Version – To see if you are working with the latest firmware version, visit

www.platinpro.com/TXD . Firmware can be downloaded and saved to a blank USB stick.

FIRMWARE UPGRADE

Copy the bin file to the root directory, do not place in folder. Ensure there are no other bin files on the USB

stick.

1. Power off the TXD

2. Insert the USB stick with firmware in the USB service port located on the back of the TXD

3. Hold down the SOURCE button and power on the TXD

4. Bootloader will run and the TXD will reboot

5. Press source 3x to confirm the firmware is the correct version after update.

6. Remove USB

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WINDOWS INTERFACE

SET UP

DOWNLOADING WINDOWS SOFTWARE

Visit www.platinpro.com/TXD to download PC software. Do not install until cable is attached to TXD

CONNECTING THE USB TO RS232 CABLE TO PC AND TXD Included in the box, attach the USB end to a free USB slot on your PC, attach the

RS232 to the TXD. Power on the TXD and install the Windows software. Follow the

on-screen instructions.

WINDOWS CONSOLE 4CH MODE

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WINDOWS CONSOLE 8CH MODE

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WINDOWS CONSOLE ADVANCED SETTINGS

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WINDOWS CONSOLE ADVANCED SETTINGS

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APPENDIX

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TROUBLESHOOTING GUIDE

Problem Solution

Speaker not connecting

Reset the speaker, hold down associate but until you hear the tone, add speakers on the TXD (9000+Input)


Antennas in the speaker are on the right side as you face the speaker, if the right side of the speaker is tight against a concrete wall you may be limiting reception. Swing the speaker away from the wall or flip the speaker 180°


Check that the speaker is set to wireless


Check if green LED are flashing, if solid volume on speaker may be set low (see p.8, #4)

No audio on input

Check the source volume, take the time to adjust all sources so the signal to the TXD is relatively equal.

Speakers make a “pop” sound randomly

Check your TXD firmware and update to the latest version.

Display looks different than pictured in this user guide

Check the 4CH/8CH switch on the back and ensure it is set to 4CH

Speaker audio dropping

Check distance and obstacle requirements, adjust the speaker so the right side of the speaker is not obstructed within 20cm of the speaker

No reset tone on Subwoofer

Because the sub is low frequency the tone is out of the range audible to most humans. Place your hand lightly on the speaker driver and feel the tone

No audio in zone

Check that the previous user did not adjust the volume down on the TXD (zone+vol+)

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IMPORTANT SAFETY INFORMATION

• Read and follow all instructions, warnings and cautions when connecting the Platin audio hub and speakers. Keep these

instructions for future reference.

• Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce

heat.

• Protect all power cords from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where

they exit from the audio hub and speakers.

• Refer all servicing to qualified service personnel. Servicing is required when the audio hub or speakers have been damaged in any

way, such as the power-supply cord or plug is damaged, liquid has been spilled, objects have fallen into the them, they have been

exposed to rain or moisture, do not operate normally, or have been dropped.

• Only use attachments/accessories specified by the manufacturer.

• This product is intended to be operated only from the AC voltages listed on the back panel of the wireless transmitter hub and

speakers. Operation from voltages other than those indicated might cause irreversible damage to the product and void the

product's warranty. The use of AC plug adapters is cautioned because it can allow the product to be plugged into voltages in

which the product was not designed to operate. If the product is equipped with a detachable power cord, use only the type

provided with your product or by your local distributor and/or retailer. If you are unsure of the correct operational voltage, please

contact your local distributor and/or retailer.

• Do not use this apparatus near water.

• Clean only with dry cloth.

• Do not block any ventilation openings. Install in accordance with manufacturer’s instructions.

• Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is

used, use caution when moving the cart/apparatus

combination to avoid injury from tip-over.

• Unplug this apparatus during lighting storms or when unused for long periods of time.

WARNINGWARNINGWARNINGWARNING

• To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture

The apparatus shall not be exposed to dripping or splashing and that no objects

filled with liquids, such as vases, shall be placed on the apparatus.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation.

Cet appareil est conforme à la section 15 des réglementations de la FCC. Le fonctionnement de l’appareil est sujetaux

deux conditions suivantes :

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(1) cet appareil ne doit pas provoquer d’interférences néfastes, et

(2) cet appareil doit tolérer les interférences reçues, y compris celles qui risquent de provoquer un fonctionnement indésirable.

Note: This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15

of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This product generates, uses, and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful interference to radio communications. However, there is

no guarantee that interference will not occur in a particular installation. If this product does cause harmful interference

to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged

to try to correct the interference by one or more of the following measures:

—Reorient or relocate the receiving antenna.

—Increase the separation between the equipment and receiver.

—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

—Consult the dealer or an experienced radio/TV technician for help.

Please take attention that changes or modification not expressly approved by the party responsible for compliance

could void the user’s authority to operate the equipment.

This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body

Cet équipement doit être installé et utilisé à une distance minimale de 20 cm entre le radiateur et votre corps

This device complies with Industry Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions:

(1) this device may not cause interference, and

(2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radioexempts de licence.

L'exploitation est autorisée aux deux conditions suivantes :

(1) l'appareil ne doit pas produire de brouillage, et

(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain

approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should

be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.

The user manual for local area network devices shall contain instructions related to the restrictions mentioned in the

above sections, namely that:

(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for

harmful interference to co-channel mobile satellite systems;

(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall

comply with the e.i.r.p. limit; and

(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p.

limits specified for point-to-point and non point-topoint operation as appropriate.

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(i)Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur

afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.

(ii) le gain d'antenne maximal autorisé pour les appareils dans les bandes 5250- 5350 MHz et 5470-5725 MHz doivent respecter le pire limiter; et

(iii) le gain d'antenne maximal autorisé pour les appareils dans la bande 57255825 MHz doivent respecter le pire limites spécifiées pour le point-à-point et l'exploitation non point à point, le cas échéant.

Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands

5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN

devices.

Les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la priorité) pour les

bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux

dispositifs LAN-EL.

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WARRANTY

Platin Gate Limited Platin Gate Limited Platin Gate Limited Platin Gate Limited 1111----yearyearyearyear WarrantyWarrantyWarrantyWarranty Our warranty to you:Our warranty to you:Our warranty to you:Our warranty to you:

Platin Gate Technology warrants this product to be free of physical defects in material and workmanship for a period of 1

year from the date of the original purchase. If you discover a defect covered in this warranty we will repair or replace the

product at our option.

Product failures not covered by this warranty:Product failures not covered by this warranty:Product failures not covered by this warranty:Product failures not covered by this warranty:

This warranty covers defects in manufacturing that arise from the correct use of the device. It is limited to defects in

materials or workmanship and does not cover damage caused by abuse, misuse, unauthorized modification, lightning or

power surge damage, extreme heat or cold, and corrosive environments. The warranty also does not cover does not cover does not cover does not cover the normal

wear and tear on covers, cases, housing, connectors, and accessories. The warranty does not apply to any product with a

missing, altered, or defaced serial number.

Limits of liability:Limits of liability:Limits of liability:Limits of liability:

If these products fail or do not perform as warranted, your sole recourse shall be to repair the product as described above.

We will not be liable to you or anyone else for any damages that result from the failure of this product. These damages

include, but are not limited to, the following: lost profits,

lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use of or

inability to use this product.

IN NO EVENT WILL PLATIN BE LIABLE FOR MORE THAN THE AMOUNT OF YOUR PURCHASE PRICE, NOT TO EXCEED THE

CURRENT LIST PRICE OF THE PRODUCT.

Platin Gate specifically disclaims all other warranties, expressed or implied, and the user shall deem the installation or use of

this product an acceptance of these terms.

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HHHHow to obtain service under this warranty:ow to obtain service under this warranty:ow to obtain service under this warranty:ow to obtain service under this warranty:

✔ By contacting your dealer for service and support, if they deem it necessary to return the product they will obtain an RMA

number on your behalf.

RMA Numbers are required for all product returns by doing one of the following:

✔ Obtaining a RMA from your dealer

✔ Completing a request on our web site at www.platinaudio.comwww.platinaudio.comwww.platinaudio.comwww.platinaudio.com

✔ By sending an e-mail to [email protected]@[email protected]@platinaudio.com

Once a Platin Technical Support Engineer verifies you have a hardware problem that requires you to return your product,

you will be provided with an RMA number. You must acquire an RMA number and deliver the defective unit to Platin in order

to obtain service under this warranty. A sales receipt may be required to verify the original retail purchase. All returned units

must have the RMA number visible on the outside of the shipping

package. You must either use the original packing or pack the unit securely to avoid damage during shipping. Return

Authorizations are valid for 30 days after the RMA number is issued. Ship your product pre-paid to Platin at the following

address:

Platin Gate TechnologyPlatin Gate TechnologyPlatin Gate TechnologyPlatin Gate Technology

RMA#: xxxx

Platin will pay the return shipping costs for products under warranty. Platin is not responsible for the cost of shipping to

Platin or the payment of any customs clearance fees or duties.

Please also include a copy of this warranty with the following information provided:

Customer:Customer:Customer:Customer:

Serial #:Serial #:Serial #:Serial #:

Order #:Order #:Order #:Order #:

Part #:Part #:Part #:Part #:

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