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  • Planning WorkshopDecember 2008

  • 9:25Welcome and Introduction (Grant)Structure of the workshopOutcomes and expectations9:45Extension Program (Carolyn)10:00Information and Technology (Andrew)10:15Collection Development (Dianne)10:30Morning Tea in Art Centre Cafe11:00Service, the customer and quality (Grant)Just what does the future hold?11:15Group think and Brainstorming12:15 Groups present ideas 12:45 Close (Grant)1:00 2:00 Lunch

    Program

  • BackgroundStrategic framework ends 2009Re-visualising Library Services over next 5-10 yearsIdentifying key trendsUnderstanding what we have to do

  • Todays OutcomesNot to complete the plan; but toGenerate ideasStimulate teamwork Encourage contributionsBegin documenting

  • Todays Outcomes cont.Presentations about key planning areas,ExtensionInformationCollectionsService

  • Assumptions & methodologiesPlanning must be based upon dataOutcomes need to be measuredBenchmarking Monthly Reporting dataManagement by factPDSA cycle

  • BenchmarkingLiving Learning Libraries17 Management standards21 service guidelinesSets Baseline, Enhanced and Exemplary standardsLocal variables noted

  • BenchmarkingS1. Library Expenditure per capita$33.66Baseline = $38.66S2. Borrowers as % population42.4%Baseline = 47%

  • Benchmarking cont.S3. Opening HoursCentral Branch 67hrs/weekBaseline = 58hrs/weekS4. Total opening hours254hrs/weekBaseline 238hrs/weekS5. Library visits Accuracy concerns

  • Benchmarking cont.S6. Staffing standards48 FTE staffBaseline 45 FTES7. Qualified Staff (eligible for professional membership of ALIA)17Baseline 15 (Enhanced 20)

  • Benchmarking cont.S8. Specialist RolesChildren, Young Adult, Local Studies, Information, TechnologyS9. Expenditure on Collections$2.14Baseline $3.95

  • Benchmarking cont.S10. Items per capita1.6Baseline 1.5 (enhanced 1.8)S11. Acquisitions per capita0.13Baseline 0.18S12. Collection Agemoot

  • Benchmarking cont.S13. turnover of stock3.2Baseline 4.6S14. Circulation per capita5.33Baseline 6.71

  • Benchmarking cont.S15. Public Internet 52Baseline 39S16. Library ProgramsA mix of library programs to meet population demographics and other variables

  • Benchmarking cont.S17. Customer Satisfaction70% rate services 3 or higherBaseline 95% of sample rate services 3 or higher

  • FindingsLow spend on collectionLow membershipLow circulationHigh on StaffingHigh on Accessibility High on TechnologyHigh on Programs

  • Monthly Reporting DataMonthly reports from all Branches and program areas.Accessible in G:\Cs\LS\Admin\Monthly ReportsValuable management information which can assist us in reaching powerful conclusions.

  • Monthly Reporting DataBranch Services

    Chart4

    3932639326114.294010889352.976047904227.465968586431.40715667310

    3935639356112.633561643851.180851063827.636792452835.899280575516.0425531915

    393873938795.613013698643.606382978724.102325581433.275779376514.170212766

    3941739417100.589041095944.562091503318.81111111114113.9166666667

    3944839448128.800711743847.033333333323.705882352944.166259168717.7016574586

    3947939479129.479452054851.533333333332.480392156939.913924050618.8111111111

    3950839508144.274131274162.147435897435.774725274743.490410958922.7697368421

    3953939539142.469750889756.655555555631.782828282849.124378109522.0056497175

    3956939569129.658862876356.282722513131.38073394545.044917257724.6533333333

    3960039600137.546279491859.645348837232.163265306143.884210526318.0406976744

    3963039630134.782178217853.688775510230.233183856545.546067415725.6730769231

    3966139661127.400340715553.010928961733.314009661841.231920199518.7486338798

    3969239692132.941176470650.010638297928.744186046538.965853658517.1223404255

    3972239722120.184931506849.574468085119.907534246638.448113207518.2994350282

    Loans/Hour Open

    Central

    Eagle Vale

    Minto

    Glenquarie

    Ingleburn

    Loans hour open

    Summary

    MonthSep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Apr-08May-08Jun-08Jul-08Aug-08Sep-08Oct-08Nov-08

    Loans/Hour Open

    Central114.2940108893112.633561643895.6130136986100.5890410959128.8007117438129.4794520548144.2741312741142.4697508897129.6588628763137.5462794918134.7821782178127.4003407155132.9411764706120.18493150680

    Eagle Vale52.976047904251.180851063843.606382978744.562091503347.033333333351.533333333362.147435897456.655555555656.282722513159.645348837253.688775510253.010928961750.010638297949.57446808510

    Minto27.465968586427.636792452824.102325581418.811111111123.705882352932.480392156935.774725274731.782828282831.38073394532.163265306130.233183856533.314009661828.744186046519.90753424660

    Glenquarie31.407156673135.899280575533.27577937654144.166259168739.913924050643.490410958949.124378109545.044917257743.884210526345.546067415741.231920199538.965853658538.44811320750

    Ingleburn016.042553191514.17021276613.916666666717.701657458618.811111111122.769736842122.005649717524.653333333318.040697674425.673076923118.748633879817.122340425518.29943502820

    Loans/Staff Hour

    Central16.726693227114.718729022212.707783340915.289953149416.79099976816.871039714416.745238628716.214661806415.221044365918.625706561816.420989143517.271131639715.413469735715.42932512640

    Eagle Vale18.278925619819.556910569113.074960127616.389423076916.648967551616.880800727921.786516853920.074803149618.744551002619.10428305419.237659963418.425451092115.989795918416.18055555560

    Minto8.728785357711.04429783229.49954170497.18895966038.988847583612.779170684715.502380952412.148648648612.95643939399.42301943211.302598491210.3079222729.19642857148.52971386650

    Glenquarie13.029087261814.734251968512.614545454516.49479768791616.543546694616.851380042518.736242884317.227848101317.068577277417.857268722516.115009746615.928215353915.30704225350

    Ingleburn06.3096234316.40384615386.03614457837.33180778038.42288557219.587257617710.22309711298.91084337358.25265957458.84105960268.26746987957.48604651168.34793814430

    Summary

    Loans/Hour Open

    Central

    Eagle Vale

    Minto

    Glenquarie

    Ingleburn

    Loans hour open

    Central

    Loans/Staff Hour

    Central

    Eagle Vale

    Minto

    Glenquarie

    Ingleburn

    Loans Staff Hour

    Eagle Vale

    MonthSep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Apr-08May-08Jun-08Jul-08Aug-08Sep-08Oct-08Nov-08

    Hours Open275.5292292292281292259281299275.5303293.5272292

    Staff Hours1882.52234.5219719212155.522412231.5246925472034.52487216523462274.5

    Loans3148832889279192937236193378083736740034387683789440839373923616035094

    Storytime attendance38335638000351333351323324290278423334

    Loans/Hour Open114.2940108893112.633561643895.6130136986100.5890410959128.8007117438129.4794520548144.2741312741142.4697508897129.6588628763137.5462794918134.7821782178127.4003407155132.9411764706120.18493150680

    Loans/Staff Hour16.726693227114.718729022212.707783340915.289953149416.79099976816.871039714416.745238628716.214661806415.221044365918.625706561816.420989143517.271131639715.413469735715.42932512640

    Eagle Vale

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    Loans/Hour Open

    Loans/Staff Hour

    Loans

    Glenquarie

    Eagle Vale

    MonthSep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Apr-08May-08Jun-08Jul-08Aug-08Sep-08Oct-08Nov-08

    Hours Open167188188153180180156180191172196183188188

    Staff Hours484492627416508.5549.5445508573.5537547526.5588576

    Loans884796228198681884669276969510198107501025910523970194029320

    Storytime attendance127671145608380661191478913312791

    Loans/Hour Open52.976047904251.180851063843.606382978744.562091503347.033333333351.533333333362.147435897456.655555555656.282722513159.645348837253.688775510253.010928961750.010638297949.5744680851

    Loans/Staff Hour18.278925619819.556910569113.074960127616.389423076916.648967551616.880800727921.786516853920.074803149618.744551002619.10428305419.237659963418.425451092115.989795918416.1805555556

    Glenquarie

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    00

    Loans/Hour Open

    Loans/Staff Hour

    Loans

    Ingleburn

    MonthSep-07Oct-07Nov-07Dec-07Jan-08Feb-08Mar-08Apr-08May-08Jun-08Jul-08Aug-08Sep-08Oct-08Nov-08

    Hours Open206.8208.5208.5174204.5197.5182.5201211.5190222.5200.5205212

    Staff Hours498.5508550432.5564.5476.5471527553488.5567.5513501.5532.5

    Loans649574856938713490327883793798749527833810134826779888151

    Storytime attendance753045201844661818052746168

    Loans/Hour Open31.407156673135.899280575533.27577937654144.166259168739.913924050643.490410958949.124378109545.044917257743.884210526345.546067415741.231920199538.965853658538.4481132075

    Loans/Staff Hour13.029087261814.734251968512.614545454516.49479768791616.543546694616.851380042518.736242884317.227848101317.068577277417.857268722516.115009746615.928215353915.3070422535

    Ingleburn

    Loans/Hour Open

    Loans/Staff Hour

    Loans

    Minto

    MonthOct-07Nov-07Dec-07Jan-08Feb-08Mar-08Apr-08May-08Jun-08Jul-08Aug-08Sep-08Oct-08Nov-08

    Hours Open188188180181180152177150172156183188177

    Staff Hours478416415437402361381415376453415430388

    Loans3016266425053204338634613895369831034005343132193239

    Storytime attendance0000000000000

    Loans/Hour Open16.042553191514.17021276613.916666666717.701657458618.811111111122.769736842122.005649717524.653333333318.040697674425.673076923118.748633879817.122340425518.29943502820

    Loans/Staff Hour6.3096234316.40384615386.03614457837.33

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